metaspins.com レビュー 

metaspins.com からの回答

2024年10月27日

Dear Jamie Boling,

It is your own responsibility to ensure that your transactions meets the minimum amount specified for each currency in the cashier section. Additionally, consider any applicable fees charged by your personal wallet provider when sending funds.

The minimum deposit amounts are determined by our payment provider, and any funds sent below this threshold are beyond our control and cannot be credited to your account.

We trust this clarification provides insight into the circumstances at hand.

Sincerely,
Metaspins Customer Experience Team

metaspins.com からの回答

2024年10月17日

Dear Jesica Amiga,

At Metaspins, we greatly value the journey and experience of our customers, which is why we prioritize it above all else.
To ensure a fun, safe, fair and enjoyable environment for everyone, we diligently adhere to our Terms & Conditions.

Our fraud detection team identified multiple accounts associated with your account, constituting a direct violation of our terms and conditions, particularly sections 8

Regrettably, in light of this breach, we are compelled to terminate your accounts and withhold any associated winnings.

We trust this clarification provides insight into the circumstances at hand.

Sincerely,
Metaspins Customer Experience Team

metaspins.com からの回答

2024年10月1日

Dear lulian,

At Metaspins, we greatly value the journey and experience of our customers, which is why we prioritize it above all else.
To ensure a fun, safe, fair and enjoyable environment for everyone, we diligently adhere to our Terms & Conditions.

Our fraud detection team identified multiple accounts associated with your account, constituting a direct violation of our terms and conditions, particularly sections 8

Regrettably, in light of this breach, we are compelled to terminate your accounts. We would like to confirm that no data breach has been committed or originated from our end.

We trust this clarification provides insight into the circumstances at hand.

Sincerely,
Metaspins Customer Experience Team

metaspins.com からの回答

2024年10月1日

Dear Costin,

At Metaspins, we greatly value the journey and experience of our customers, which is why we prioritize it above all else.
To ensure a fun, safe, fair and enjoyable environment for everyone, we diligently adhere to our Terms & Conditions.

Our fraud detection team identified multiple accounts associated with your account, constituting a direct violation of our terms and conditions, particularly sections 8

Regrettably, in light of this breach, we are compelled to terminate your accounts and withhold any associated winnings.

We trust this clarification provides insight into the circumstances at hand.

Sincerely,
Metaspins Customer Experience Team

metaspins.com からの回答

2024年8月15日

Dear Cesar,

At Metaspins, we greatly value the journey and experience of our customers, which is why we prioritize it above all else.
To ensure a fun, safe, fair and enjoyable environment for everyone, we diligently adhere to our Terms & Conditions.

Our fraud detection team identified multiple accounts associated with your account, constituting a direct violation of our terms and conditions, particularly section 8.

Regrettably, in light of this breach, we are compelled to terminate your accounts and withhold any associated winnings.

We trust this clarification provides insight into the circumstances at hand.

Sincerely,
Metaspins Customer Experience Team

metaspins.com からの回答

2024年8月9日

Dear Grant Bedford,

At Metaspins, we greatly value the journey and experience of our customers, which is why we prioritize it above all else.
To ensure a fun, safe, fair and enjoyable environment for everyone, we diligently adhere to our Terms & Conditions.

Our fraud detection team identified multiple accounts associated with your account, constituting a direct violation of our terms and conditions, particularly sections 8.

Regrettably, in light of this breach, we are compelled to terminate your accounts and withhold any associated winnings.

We trust this clarification provides insight into the circumstances at hand.

Sincerely,
Metaspins Customer Experience Team

metaspins.com からの回答

2024年7月24日

Dear Consumer,

At Metaspins, our top priority is to guarantee an outstanding customer experience throughout every player's gaming experience. We are dedicated to consistently delivering top-tier service to all our customers.

As previously communicated via email, we have forwarded the screenshots you provided yesterday to our game provider for verification. Our game provider conducted a thorough review to locate the bet in question that you claimed was rejected. Unfortunately, they were unable to find any record matching the alleged rejected bet. Below is their response:

"We are glad to announce that the investigation has been accomplished.
We have thoroughly reviewed the player's game history and were unable to locate the round mentioned in your report. The provided screenshot shows two timestamps: 17:27:52 UTC as the game number and 19:28:36 as the resolved time. Unfortunately, neither of these timestamps correspond to any rounds on 21 July. We also checked 22 July for completeness but found no matches."

We trust this clarification provides insight into the circumstances at hand.

Best Regards,
Metaspins Customer Experience Team

metaspins.com からの回答

2024年7月15日

Dear Jabir,

At Metaspins, our top priority is to guarantee an outstanding customer experience throughout every player's gaming experience. We are dedicated to consistently delivering top-tier service to all our customers.

We deeply regret any misconception you may have regarding the fairness of our casino. It's important to clarify that we do not manipulate game outcomes; rather, they are sourced from reputable game providers with predetermined RTP rates.

We sincerely hope for better luck in your future gaming endeavors with us and invite you to explore our Provably Fair sections for a transparent and enjoyable gaming experience.

Kind Regards,
Metaspins Customer Experience Team

metaspins.com からの回答

2024年7月5日

Dear Robin,

At Metaspins, we greatly value the journey and experience of our customers, which is why we prioritize it above all else.
To ensure a fun, safe, fair and enjoyable environment for everyone, we diligently adhere to our Terms & Conditions.

Our fraud detection team identified in total 5 multiple accounts associated with your account, constituting a direct violation of our terms and conditions, particularly sections 8.1.

Regrettably, in light of this breach, we are compelled to terminate your accounts and withhold any associated winnings.

We trust this clarification provides insight into the circumstances at hand.

Sincerely,
Metaspins Customer Experience Team

metaspins.com からの回答

2024年7月3日

Dear Ashley saha,

At Metaspins, we greatly value the journey and experience of our customers, which is why we prioritize it above all else.
To ensure a fun, safe, fair and enjoyable environment for everyone, we diligently adhere to our Terms & Conditions.

Our fraud detection team identified multiple accounts associated with your account, constituting a direct violation of our terms and conditions, particularly sections 8.1.

We then proceeded to request KYC and discovered that you were registered in a restricted country as per our Terms and Conditions 3.7.

Regrettably, in light of these breaches, we are compelled to terminate your accounts and withhold any associated winnings.

We trust this clarification provides insight into the circumstances at hand.

Sincerely,
Metaspins Customer Experience Team

metaspins.com からの回答

2024年6月23日 に更新

Dear Pelz Andreas,

At Metaspins, our top priority is to guarantee an outstanding customer experience throughout every player's gaming experience. We are dedicated to consistently delivering top-tier service to all our customers.

We sincerely regret that you feel you have not received respectful and kind treatment from our support team.

If there is anything we can do to address this issue, please do not hesitate to contact us via email to metaspins@support.com

Kind Regards,
Metaspins Customer Experience Team

metaspins.com からの回答

2024年6月11日 に更新

Dear PomN,

At Metaspins, our top priority is to guarantee an outstanding customer experience throughout every player's gaming experience. We are dedicated to consistently delivering top-tier service to all our customers.

Upon reviewing your account after you provided your email address, we could not find any evidence supporting your statement that your funds were "blocked for no reason." Your account remains open, and you have successfully withdrawn money without significant delays.

If you encounter any issues with withdrawals or have any other concerns while using our services, please do not hesitate to contact us. You can reach us via email or directly through our chat support for further assistance.

Kind regards,
Metaspins Customer Experience Team

Reply to edited version;
Hi again PomN,

The account with the email address that you provided upon our request here in this review is an account that is still open and have not ever been closed not withheld money.

Regarding bonus hunting, we refer to our Bonus Terms and Conditions in particular section 14.3.

Kind Regards,
Metaspins Customer Experience Team.

metaspins.com からの回答

2024年6月3日

Dear Veiksmes Cilts,

At Metaspins, our top priority is to guarantee an outstanding customer experience throughout every player's gaming experience. We are dedicated to consistently delivering top-tier service to all our customers.

We deeply regret any misconception you may have regarding the fairness of our casino. It's important to clarify that we do not manipulate game outcomes; rather, they are sourced from reputable game providers with predetermined RTP rates.

We sincerely hope for better luck in your future gaming endeavors with us and invite you to explore our Provably Fair sections for a transparent and enjoyable gaming experience.

In regards to our level up system, the rakeback you receive in the level up reward is determined by the betsize and the level you currently are on. We welcome you to read more about the level up reward on the level up page.

Kind Regards,
Metaspins Customer Experience Team

metaspins.com からの回答

2024年5月5日

Dear Hillary,

After a thorough review of your account and associated case, we regret to inform you that our ability to address your concerns is limited. The account linked to the email provided was established on February 8, 2024, with two initial deposits made on that date. Subsequently, more than two months later, you contacted us alleging unauthorized access to your account and funds, citing significant deposits made between April 11 and April 13, 2024.

We understand the distress caused by such circumstances and acknowledge the severity of being a victim of unauthorized access and financial loss. However, it is important to note that we cannot be held liable for the security of your Cash App credentials, which you claim facilitated the alleged breach when you reported the incident on April 13. Any concerns regarding the security of your Cash App account should be addressed directly with their support team.

We would like to draw your attention to Section 8.2 of our terms and conditions, which stipulates that users must not disclose their login credentials to any third party, whether intentionally or inadvertently. As outlined therein, users are accountable for all activities conducted on their accounts, even if carried out by unauthorized individuals. Consequently, the company is not obligated to process refunds in such circumstances.

Kind regards,
Metaspins Customer Experience Team

metaspins.com からの回答

2024年4月23日

Dear Vladislav,

At Metaspins, we greatly value the journey and experience of our customers, which is why we prioritize it above all else.
To ensure a fun, safe, fair and enjoyable environment for everyone, we diligently adhere to our Terms & Conditions.

Our fraud detection team identified multiple accounts associated with your account, constituting a direct violation of our terms and conditions, particularly sections 8.1 and 10.1.1.

Regrettably, in light of these breaches, we are compelled to terminate all accounts linked to your account and withhold any associated winnings.

We trust this clarification provides insight into the circumstances at hand.

Sincerely,
Metaspins Customer Experience Team

metaspins.com からの回答

2024年4月19日

Dear Luca Steele,

Thank you for your review, at Metaspins, we greatly value the journey and experience of our customers, which is why we prioritize it above all else.

In order to withdraw all deposits are subject to a 1x wagering requirement, as outlined in section 4.2 of our terms and conditions. This requirement is mandated by Anti-Money Laundering regulations and guidelines, detailed further in Section 9.2 of our terms.

Additionally, specific wagering requirements for bonuses are clearly delineated for each promotion or bonus offered.

It is important to note that should you disagree with the wagering requirements or other terms associated with a bonus, you retain the option to forfeit all bonuses in the "my account" section on our website. However, this action will result in the loss of the bonus itself, along with any winnings accrued while the bonus was active.

Further we apologize for any disappointment regarding our extensive range of games, encompassing well over 2000 games and a wide selection of sports betting.

We remain committed to expanding our offerings and satisfying our customers, and we look forward to the possibility of your continued presence in the future.

Kind Regards,
Metaspins Customer Experience Team

metaspins.com からの回答

2024年4月11日

Dear M. EL GHALI Lyes,

At Metaspins, our top priority is to guarantee an outstanding customer experience throughout every player's gaming experience. We are dedicated to consistently delivering top-tier service to all our customers.

We deeply regret any misconception you may have regarding the fairness of our casino. It's important to clarify that we do not manipulate game outcomes; rather, they are sourced from reputable game providers with predetermined RTP rates.

We sincerely hope for better luck in your future gaming endeavors with us and invite you to explore our Provably Fair sections for a transparent and enjoyable gaming experience.

In reference to our licensing, we maintain complete transparency on our website, providing comprehensive information regarding our verified license. It is imperative to note that we operate in strict compliance with regulatory standards, underscoring our legitimacy as a reputable establishment

Kind Regards,
Metaspins Customer Experience Team