Mezzlelaw レビュー 

Exceptionally poor service, furthermore internal complaints department have not resolved ongoing issues. This has caused genuine distress.

I can definitely agree with others reviews that Mezzle do not even deserve a one star rating.
After stumbling upon issues in my property sale (because of Gotelee’s failings when I purchased) I reached out to Mezzle to try and obtain documents that were missing and to look for answers.
Mezzle were absolutely useless - putting it politely. I called consistently and left voicemails to never have anyone contact me back. I then eventually spoke to Tim Humpage and explained my problems to him, he promised to call back and speak with my solicitor and that was that! He never once responded to any voicemails after that.
Emails to Mezzle were never answered or just bounced. I’ve never dealt with such an inadequate company, I’m not sure how they ever manage to get customers.
Just awful!

Awful experience. I completed a property sale and purchase transaction using Donna Sturrock at Mezzle in March 2025. Mezzle made an error in paying the stamp duty, using an incorrect reference so the payment was allocated to a different property. Despite repeated follow ups from both me and HMRC starting in May 2025 Mezzle have failed to resolve the issue, meaning that the stamp duty plus interest (now nearly £19000) remains outstanding a full year after completion. Emails are simply ignored including official complaints to the Complaints Officer (originally Tim Humpage now Leila Chaudry). I am stuck in the difficult position of having HMRC chasing for payment but with no assurance that I would be able to get the money repaid by Mezzle if I pay. A complaint has been made to the Legal Ombudsman but given their timescales I do not anticipate resolution any time soon.

Avoid this company now!!! I would give this shambles of a company like other reviews no stars. There was absolutely no communication from mezzle law when they took over from gotelee solicitors in Felixstowe. Unfortunately gotelee made a mistake on the will, after many phone calls we were assigned a solicitor to take on our case. After many weeks no communication basically he completely ghosted us. As other people have commented on they don't answer phone calls or emails. We gave mezzle the obligatory eight weeks to answer our complaints guess what nothing. We reported them to the legal ombudsman we are still waiting for the outcome. Tim Humpage the compliance manager is about as useful as a chocolate teapot. When we eventually had a meeting with him and another locum solicitor he lacked compassion and empathy even when my wife broke down. He didn't seem to know the probate process. We told them we had no confidence in him and mezzle and we will look elsewhere. We found another extremely efficient solicitor and after three years after my father in law's death probate has finally been granted.

Absolute shower, would not recommend them in any way. They took over Gotelee in Ipswich didn’t finish the job they were paid to do, Tim Humpage their compliance officer refuses to reply emails and phone calls , our scenario still on going 👎

Would actually give zero stars for Mezzle. Extremely poor service, do not reply to emails. Submitted a formal complaint a month ago & not even acknowledged, never mind dealt with. Avoid this firm at all cost.

This firm is a disgrace! I purchased my dwelling in April 2024, being advised by Gotelee from whom I received exemplary service. I am aware that they made contact with the Land Registry in April 2024. The situation was complicated by the fact that my property comprised several titles and parts of titles. Gotelee undertook to transfer the titles into my name and then amalagamate them into one title. Our fee note from included their charge for doing this work. Gotelee duly started this process in April 2024 but were subsequently acquired by Mezzle and the staff at Gotelee, Woodbridge, dispersed. We had been warned that the process could take a long time and so did not chase until we had a problem proving our ownership for an energy company. We then learned that Gotelee had been acquired by Mezzle. Subsequent attempts to contact someone responsible at Mezzle were ignored and messages were not replied to. I wrote to the then Compliance Officer, David Edwards in July 2025 but got no reply, however I did get a call from a Jacqui Dyer who is listed on their web-site as being a Partner but I have since learned that she is an independent consultant and therefore not an employee. She explained that she had been handed the case to deal with. I provided her with background information as she did not have the file. I never heard from he again despite sending e-mails, text and leaving messages. I did however learn that the Land Registry had written to Gotelee in May 2025 but of course received no reply as there was no-one there. In October 2025 I wrote to Mr Humpage, the current Compliance Officer but have received no reply and nor does he respond to messages. My next move will be to write to the Legal Ombudsman. This appears to be a well trodden path but I must wait for eight weeks to pass since my last formal complaint. I too regard a score of 1 to be too high and wonder how it is that this firm can remain in business.

Dreadful, terrible service. It is 5 years since my mother's death. Gotelee dragged their heels over her estate and although we have a share of it paid out there are at least two life insurance payouts and other money sitting in their bank account. We paid the fees back in 2021.
No-one has contacted us since march. No-one calls back after leaving messages. No-one emails back after the call handler forwards emails.
Tim Humpage is as useless as he was at Gotelee. After 4 weeks he has not even acknowledged a a complaint we sent him.
A random solicitor I managed to get details for forwarded emails for me. No reply from the people involved.
They have a fantastic business model of sitting on your money and ignoring you. I am terrified they will go into liquidation and take my mother's money with them.

Having read all of the recent one star reviews I really have nothing to add to many already very uncomplimentary reviews . Mezzles and before them Gotelee are an absolute disgrace to the legal profession, I have experianced over the last four years all of the compliants mentioned by others in my case associated with a family trust. Communication - not a score low enough ! Changing solicitors - we have had four so far ! The compliance officer and the CEO couldn't care a monkey. I used to work in compliance and he must have been to a totally different compliance school than I did !!! Communication takes months to respond, if at all. I do not understand how their professional body allows them to continue trading wih such a vast number of serious complaints being made against them. Might be something to do with the fact that it takes 14 weeks for the Ombudsman can attend to the case . They perhaps have not caught up yet ? Another firm has been dealing with this trust and even they have had great difficulty getting any response . In the end the other firm had to put Mezzles on notice that if they did not receive replies to their own enquires they would settle their own ( Much larger ) part of the estate with all beneficiaries. They did not get any response and went ahead and settled over two months ago. I sincerly hope that when all of these complaints have been assessed by the Ombudsman the right action is taken against this firm and its senior management . Needless to say we will be presented with a final bill when eventually we are paid the residue of the estate - that not doubt will be another cause for complaint.

I concur with all the latest reviews. I am astonished how a firm of solicitors can be allowed to continue in business. Nearly 3 years ago we used Gotelee in Hadleigh regarding our house Title Deeds. The lady I dealt with was very good and explained that Land Registry took a time. Then i found out that Gotelee had been taken over by Mezzle Law - the Hadleigh Office closed - my lady left - and my papers were now with their Felixstowe Office. Then in May 2025 on chasing up progress was told my new contact had left, the Felixstowe Office had closed and somebody would be in touch soon. What a laugh!! Nothing. I submitted a complaint to their Compliance Officer - nothing - rang Mezzle Law's Birmingham Office 6 times over a period of 6 weeks - nobody ever came back to me, followed this up with a two page letter to their Senior partner - nothing. I have submitted a complaint to the Legal Ombudsman and awaiting their response. As it happens I have been in touch with Land Registry who were most helpful and they said that all complete and documents sent to Gotelee electronically in August 2025. Nothing from Gotelee (Mezzle) Most annoying is that their bill was paid back in early 2024 -

If I could give 0 stars I would. The whole process dealing with Mezzle has been a nightmare. Initially it was unnecessary delays but it worstened to not filing with Land Registry, not paying relevant stamp duty, telling the other side we'd proceed without key documentation I advised was conditional to complete - the list goes on! I raised a complaint and they have ignored me for months despite me sending multiple chaser emails, including with their Compliance Officer Tim Humpage and CEO Mel Kang copied in, still no action which speaks for itself. If the CEO doesn't hold the team accountable in the case of customer complaints regarding their failures, that explains the abysmal service received to date. I will be writing to the Legal Ombudsman and the Solicitors Regulation Authority! This really is a last resort as I was hoping to resolve this directly but I can't even get a response so I'm left with no choice! If you want any peace of mind, do not use this firm.

Avoid at all costs!!!

We have lived in our property for over a year and still don’t have paperwork to say we own the property.

we used James as our solicitor then cassie at after sales took over and she just ignores emails. I’ve asked on multiple occasions to escalate to a complaint and it’s ignored I have even emailed the compliance team for this to be ignored. I will be taking this further.

Extremely poor service. After selling my property, Mezzle Law failed to redeem two mortgage accounts and a charging order in full, despite having the redemption statements. No explanation has ever been given as to why the mortgages were not paid in full as they should have been. My case was handled by Donna Sturrick. I raised a formal complaint and even copied in the CEO, who promised a response by 11th August — nothing ever came. I warned them repeatedly, I would escalate to the Legal Ombudsman, and even after doing so, I gave them another chance, yet they still ignored me. This has caused immense stress, left debts showing on my credit file, and affected my whole life. Avoid this firm if you want your house sale handled properly.

Similar to other reviews I am now reading here - avoid Mezzle's Ipswich office for anything to do with probate/wills etc. It has now been over 6 months since my brother died and still they will not respond. They have decided to step aside in their role as the appointed Executor (no reason given) but have not formally confirmed this and won't release the will so that others can do this for me. Several broken promises in terms of deadlines when you can get a response.

I am writing this as I have just spent the last two nights trying to make sense and correct some slop a solicitor at Mezzle Law has sent me. It is named "final account of the estate" but the locums they employee at Mezzle cannot even distinguish between an asset and liability, and love to double charge on invoices. I LOVE doing their work for them, while being charged for the privilege. If Sue Lata's name ever graces your inbox, RUN A MILE.

Mezzle Law is fantastic ... but only if you don't want anything doing, or an email back, or anything to move swiftly.

If you want;
• to be ignored
• to have to chase for updates
• to have to chase to move things along
• to wait for two months for an email back
• an explanation on anything

Then absolutely go for Mezzle. I, however, could not be paid to use them again.

I sold a house with them on a recommendation from my agent (who has now come to realise how terrible Mezzle are) back in May. I waited for an explanation on missing money for almost TWO MONTHS. I then asked for an updated document to show where ALL the money went, it has been another two weeks and guess what, I'm still being ignored.

Honestly one star is generous.

What a useless bunch! Absolutely appalling. I am going to report them to the Law Society. They do not respond to phone calls or emails. We need our matter sorted out and we can't find out who is dealing with it.

Had such a bad experience using them as our solicitors to move into our house! Impossible to get hold of, sometimes just plane rude on the phone. No communication into any payable funds eg stamp duty. And months after moving in we are still getting bills for things that should have been sorted. Horrendous service! Wouldn’t recommend to anyone m! Please don’t use!

Poor experience with Donna and team. Very slow and non responsive. Would not recommend

Mezzle's Ipswich office have failed to respond to my repeated requests for information concerning the title deeds to my house, which I originally handed to Gotelee's Felixstowe office. Friends who've dealt - or tried to deal - with Mezzle in Ipswich always come out with the same comment: 'Good luck with that - they never reply'.