Mezzlelaw レビュー 

I had a lovely lady called Kirsty! She was so helpful , always responsive and so so helpful , with all the stresses from the other firm she was always giving me updates and the amount of messages of questions I asked it was never a problem she was always so so helpful!

I generally don’t have a bad word to say regrading this company or more say kirsty! I feel so lucky I had someone so understanding as my aniexity levels are always high! She dealt with everything so good gave me updates when I didn’t ask and always let me know the times she wouldn’t be available im honestly so greatful for her hard work

UPDATED (22nd April) - see end....
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Form of Authority to release a family's Will for probate
I first rang Mezzle on their main number (+44 (0) 333 366 1418) at the end of January; no answer. No answer from a large law firm!

I rang a bit later and was answered by a woman who sounded as if she'd been rudely interrupted from her television programme to answer the phone; 'Hello' she said. I said 'Hello, is this Mezzle?'. She replied that nobody was available and would ask somebody to ring me back.

This is a company that boasts offices/desks/presence in London, Birmingham, Manchester, Dubai an Abu Dhabi, with their 'Meet the team' web page stating 'Guided by principle', listing 3 exec level lawyers and 35 other lawyers.

A couple of days later, a solicitor (named on their web site), rang me, apologising for the delayed reply and asked what the nature of my call was. I explained that my mother had passed away mid-January and that (according to a copy of the Will) my sister and I were named executors, as well as a local solicitors called Gotelee & Goldsmith. However, these local solicitors which the family had used for many years for various services, had been taken over by Mezzle, hence my call.

This solicitor was sympathetic to our situation and explained that his firm could provide a probate service (at an extortionate hourly rate); the conversation was about 10 minutes long. I thanked him and said that I would get back to him after I had discussed with my sister.

I passed on the details of this conversation to my sister who said that she and her partner (who had experience of applying for probate) would be happy to undertake the process. I mailed the solicitor back and informed of our intention. He was fine about it and said that he'd get the documents sent to me; this was about 5th February.

The Form of Authority (required by RightLegal who hold our mother's Will) requires a few details filling in, a signature date etc., plus submitted with 2 pieces of _certified_ ID; proof of ID and proof of address. These can be certified by the Post Office (which my sister and I did) or by a solicitor, funnily enough. That is all. Simple and straightforward enough documentation that any solicitor would be familiar with; a common practice.

I have lost count of how many times we have been promised this documentation and have all the related emails to prove so. Responsibility for completing the documentation and returning to us was originally promised by one solicitor, but then passed to someone else within Mezzle: the forms promised and not sent on several occasions; the form sent unsigned; the proof of address sent uncertified and not within the stipulated 3 months. The details of how of how to complete the form of authority and what proof of ID is explained clearly in the information sheet attached to the form.

At one point, we were so fed up and frustrated with dealing with this company that I followed their complaints procedure according to their web page. The matter was then handled by somebody else, but not before a secretary emailed me back scolding me for sending the email to so many people! ; this was on 12th March.
"Please can I ask that you do not send round robin chasing emails to different recipients who are very busy, when you were aware the matter was in hand."
...and then...
"...please do not send round robin emails when it is not warranted and particularly when copying in outside parties."
This was because I copied in RightLegal (the Will holders) since I wanted to apply some pressure to prompt them into action and share with them the situation we were experiencing.

It is now 11th April and we still do not have these forms in order to release our mother's Will.
DO NOT use this company. They are just an amateurish outfit, at best, behind the facade of a fancy web site.

I am reluctantly writing this review because on Monday 7th April (a few days ago) I stated that we were fed up with the excuses and apathy and requested that they now fill in a PA15 form; this is a form of renunciation to give up the right of executorship. We wish we had sought a renunciation at the outset. It is distressing enough losing a loved one but to be treated with disdain and apathy by a 'law firm' beggars belief.

We will also be reporting this outfit to the Solicitors Regulation Authority and the East Anglian Newspapers.
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Update, email received Monday 14th April -
"Thank you for your email and for your patience regarding this matter.
Please rest assured I have Mel's updated documents, including the original Form of Authority with the checklist completed and the certified proof of address. You can expect to receive these by the end of the week."
Guess what?! Nothing.