Ordered some boots and Evri failed to deliver, they went straight back to millets warehouse and wouldn’t try to re-deliver. Very bad customer service. Will not be ordering from millets again!.
企業が回答しました
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レビュアーのコメントを見てみましょう
While we were on holiday, we popped into Millets in Bury and came across Scott, who was one of the staff working that day. He was extremely helpful, knew how to relate to us as customers, and walkers... もっと見る
企業が回答しました
Phoned Bury 1184 store regarding Scarpa walking boots which had developed a leak and faulty seam some 6 weeks before the end of their 2 year guarantee period. Was asked quite reasonably to bring in... もっと見る
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Scott in Bury was super helpful, knowledgeable & personable. He asked me questions to clarify what I was looking for in a shoe. He also shared his first hand knowledge & experience. I tried on a fe... もっと見る
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企業情報
Millets - Bury について
当該企業による記述
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
連絡先
Unit 5, Woodfields Retail Park, BL9 5BY, Bury, 英国
- 01617 636620
4.9
優良
478件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Millets - Bury からの回答
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Really Comfortable and quality product
Really Comfortable and quality product. I love them.
2026年6月13日
Millets - Bury からの回答
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
Millets - Bury からの回答
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Millets - Bury からの回答
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Test test test
2025年12月10日
Millets - Bury からの回答
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Millets Customer Care Team
D of E visit to stock up on supplies…
D of E visit to stock up on supplies for my son’s first event. Was greeted by Chloe who was super friendly and helpful. We then met Steven, who drew on his own D of E experience to advise us on what items would be best to take. Both were absolutely brilliant! Nothing was too much trouble and we came away with pretty much everything we needed. 5* review in all respects
2025年8月31日
自発的なレビュー
Millets - Bury からの回答
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Millets Customer Care Team
above and beyond service
Ri@Bury 1184 went above and beyond when we visited the store last Thursday 7.08.25.
My grand daughter was entertained whilst I tried on clothes and my son perused the whole shop.
Ri ordered me some shorts as my size was not in stock.
They arrived quickly and they fit perfectly.
Highly recommend a visit to this shop for all your outdoor gear and equipment 😁 fabulous staff
2025年8月7日
自発的なレビュー
Millets - Bury からの回答
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Millets Customer Care Team
Great Customer Service
Really great customer service from Callum@bury1184. He asked all the right question, had great advice and was very patient with me. Highly recommend. His colleague Steven was also very pleasant and helpful.
2025年6月21日
自発的なレビュー
Millets - Bury からの回答
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Great service
Great service from Callum & Chloe, very helpful & friendly. They both helped me find exactly what I wanted.
2025年6月18日
自発的なレビュー
Millets - Bury からの回答
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Wonderful customer service
I went into the Bury store this morning to buy a pair of walking trousers. I found the pair I was looking for easily. Callum was very helpful, asking if I needed any help and told me that I could use the fitting room to try the trousers on. I was very impressed by Callum and Ri. I really wanted to buy 2 pair of trousers. Ri told me that they could order the second pair and have it delivered to my house. Excellent customer service. Thank you. I will no doubt return for more hiking equipment as I need it.
2025年7月28日
自発的なレビュー
Millets - Bury からの回答
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Millets Customer Care Team
Good selection of stock and great customer service
We went in for a particular item.
Callum was very helpful in locating the item. I then asked about other items which he showed me. Very good customer service.
2025年7月24日
自発的なレビュー
Millets - Bury からの回答
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Millets Customer Care Team
A good experience
I was served by Callum@Bury1184 earlier and received excellent service the item I was looking for wasn’t in my size and he went to the stockroom and brought me one, a very helpful and pleasant young man.
THANK YOU CALLUM 1184.
2025年7月22日
自発的なレビュー
Millets - Bury からの回答
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Thank you Ri
Great store. Ri went above and beyond to help me with an issue with a tent. Can’t have asked for more. Really fantastic customer service, friendly and very understanding. Ri is a real asset to Millets. Thank you!
2025年7月21日
自発的なレビュー
Millets - Bury からの回答
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Millets Customer Care Team
Excellent outdoor shop
Excellent shop, great range, good quality products, friendly staff that are helpful, knowledgeable and professional. Would highly recommend this store. 👍
2025年7月20日
自発的なレビュー
Millets - Bury からの回答
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Nice friendly staff
Nice friendly staff , had a nice chat with callum@bury1184 & the other staff member also I didn't get the lady's name but they were both fantastic and an asset to the company if every shop employed people like them the shopping experience would be a breeze , thanks callum and the lady too
2025年6月28日
自発的なレビュー
Millets - Bury からの回答
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
Great service!
Great service at getting some boots by Callum, really helpful and friendly. Would definitely buy from Millets again!
2025年6月21日
自発的なレビュー
Millets - Bury からの回答
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Very helpful staff
Really great experience in store choosing boots for Duke of Edinburgh expedition, helped by Ri who was very friendly and knowledgeable. She helped us get the most suitable boots and socks and got us a kit list too. She was also fantastic when I needed help with a boot problem a few weeks later.
2025年6月11日
自発的なレビュー
Millets - Bury からの回答
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
The service given by Ri and Steven who…
The service given by Ri and Steven who advised and helped sort out my purchase without pushy sales (which I hate) they both made shopping here a dream certainly Will shop her again
2025年5月31日
自発的なレビュー
Millets - Bury からの回答
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
Millets - Bury からの回答
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Millets Customer Care Team
great staff very helpfull ri and callum…
great staff very helpfull ri and callum top notch
2025年5月30日
自発的なレビュー
Millets - Bury からの回答
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Millets Customer Care Team
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