Millets - Eastbourne レビュー 

904
TrustScore 5段階評価の5

4.9

146/148 Terminus Road, BN21 3AN Eeastbourne, GB


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レビュアーのコメントを見てみましょう

5つ星のうち1の評価

Unable to make a warranty return on some leaking boots because the shop in Eastbourne has closed down. The online Portal does not include any information about warranties or returns outside the in... もっと見る

企業が回答しました

5つ星のうち5の評価

Eastbourne Branch Mon 16SEP24 15:06 In Store Receipt: 00300-2-86709 Kiosk Ref: 360130925 For Delivery Receipt: Order Number: 360130925 Assistant Henry Mason :- Henry helped by explaining the i... もっと見る

企業が回答しました

5つ星のうち5の評価

Alison was amazing today with my son, she made great recommendations. She let us take our time in trying on the shoes and she gave lots of explanations for each types of boot/shoe. Very patient, kind... もっと見る

企業が回答しました

5つ星のうち5の評価

Having severe osteoarthritis in my big toe joints I needed to replace my walking boots with something wider fitting and more comfortable to walk my dog in the forest. Lauren was so helpful and pat... もっと見る

企業が回答しました


企業情報

  1. アウトドア衣料・用品店
  2. アクティブウェア店
  3. バッグと旅行かばんの店
  4. キャンプ用品店

Millets - Eastbourne について

当該企業による記述

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

連絡先

  • 146/148 Terminus Road, BN21 3AN, Eeastbourne, 英国

  • 01323 409340

4.9

優良

TrustScore 5段階評価の5

904件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.9

すべてのレビュー

(904)

過去12か月のレビュー数: 5,780

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Henry was awesome

Went to the Eastbourne branch today. A very pleasant young man called Henry helped me with with all my queries, and even carried the things I purchased to my car. He was very knowledgeable about the products and was very attentive. Full praise to him he was a superstar. Thanks Henry you will go a long way in this world...if I was your mum I'd be superproud of you. Thanks for everything

2024年8月1日
自発的なレビュー
Millets - Eastbourne ロゴ

Millets - Eastbourne からの回答

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

5つ星のうち5の評価

We had the most helpful young man

We had the most helpful young man
Nothing was too much trouble and he helped me buy a tent and walking boots
His name was Henry

2024年8月1日
自発的なレビュー
Millets - Eastbourne ロゴ

Millets - Eastbourne からの回答

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Millets Customer Care Team

5つ星のうち5の評価

Very Helpful Phil at Eastbourne

Came into Eastbourne branch looking for a large rucksack for my child. Very helpful member of staff approached us and offered to fit the bag to my child. And showed them how to use it. Went above and beyond to help me with my other objects we needed for our girl guides camp. Thanks!

2024年7月24日
自発的なレビュー
Millets - Eastbourne ロゴ

Millets - Eastbourne からの回答

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Millets Customer Care Team

5つ星のうち5の評価

Rucksack fitting for my twins - Thanks Phil

Thank you to Phil, who fitted my twin girls with rucksacks for their girl guide trip. He was knowledgeable, helpful and friendly and would highly recommend.

2024年7月22日
自発的なレビュー
Millets - Eastbourne ロゴ

Millets - Eastbourne からの回答

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

5つ星のうち5の評価

I recently visited millets for some…

I recently visited millets for some advice and equipment for climb the 3 peak challenge, Phil’s knowledge and guidance was amazing. He explained everything to me so well and honestly went above and beyond to help me. I left the shop with everything I needed and honestly stunned on how helpful and genuine Phil is

2024年7月21日
自発的なレビュー
Millets - Eastbourne ロゴ

Millets - Eastbourne からの回答

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Millets Customer Care Team

5つ星のうち5の評価

The ONLY place to get your hiking boots.

The guy (mature) Henry/Phil on the shoe section was very knowledgeable. If it wasn't for him I would have bought the wrong size hiking boot (I've been buying the wrong size for years!). Also, after years of doing it wrong I now know how to lace them up properly.

2024年7月21日
自発的なレビュー
Millets - Eastbourne ロゴ

Millets - Eastbourne からの回答

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

5つ星のうち5の評価

Really friendly

Really knowledgeable, friendly and helpful staff.

2024年7月14日
自発的なレビュー
Millets - Eastbourne ロゴ

Millets - Eastbourne からの回答

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

5つ星のうち5の評価

Had to replace my much-loved hiking…

Had to replace my much-loved hiking boots 🥾 (last month but then went on holiday!) Full of praise for the great customer service- Phil got me sorted! Boots did me proud on holiday! HUGE thanks, highly recommend!

2024年5月17日
自発的なレビュー
Millets - Eastbourne ロゴ

Millets - Eastbourne からの回答

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Millets Customer Care Team

5つ星のうち5の評価

Shoes and Stuff

Bought some great shoes thanks to some great advice and expertise from Phil, very good customer service both he and his assistant were very helpful, will definitely shop there again for my outdoor stuff

2024年7月3日
自発的なレビュー
Millets - Eastbourne ロゴ

Millets - Eastbourne からの回答

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

5つ星のうち5の評価

Phil from Millets was great

Phil from Millets was great. Helped us with the right tent for our family biking trip - not the easiest advice to give. Cheers Phil!!!!!

2024年6月29日
自発的なレビュー
Millets - Eastbourne ロゴ

Millets - Eastbourne からの回答

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

5つ星のうち5の評価

Went in looking for a pair of shoes

Went in looking for a pair of shoes. Was served by Phil, he was very helpful and knowledgeable in what was best for my foot shape and desired shoe purpose. Very happy customer. Brilliant customer service.

2024年6月28日
自発的なレビュー
Millets - Eastbourne ロゴ

Millets - Eastbourne からの回答

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Millets Customer Care Team

5つ星のうち5の評価

Harry from Hastings at Eastbourne store…

Harry from Hastings at Eastbourne store very helpful gave me excellent advice very polite wish there more people like him

2024年6月21日
自発的なレビュー
Millets - Eastbourne ロゴ

Millets - Eastbourne からの回答

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Millets Customer Care Team

5つ星のうち5の評価

A happy shopping experience

I was served by a very helpful assistant called Harry. He found a most comfortable pair of walking shoes for me. The price was right and he also gave me discount for my Outdoor membership which was a nice surprise. He is good at engaging with customers and took an interest in what sort of walking the boots would be used for. I left the shop feeling very happy with my purchase.

2024年6月21日
自発的なレビュー
Millets - Eastbourne ロゴ

Millets - Eastbourne からの回答

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Millets Customer Care Team

5つ星のうち5の評価

Staff were helpful with holding on to…

Staff were helpful with holding on to the 6 man tent for us till we were ready to collect.
Helpful and knowledgeable on products

2024年5月27日
自発的なレビュー
Millets - Eastbourne ロゴ

Millets - Eastbourne からの回答

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

5つ星のうち5の評価

Very friendly and helpful customer service

I came in looking for some new hiking boots and I had a really good experience with Phil - he measured my feet, took the time to chat about how I'd be using the boots, made some suggestions (both higher and lower priced boots) and explained the different fits and uses with no pressure to buy any of them. I did end up buying a pair that I am very happy with. A really helpful and friendly interaction. Thank you!

2024年6月9日
自発的なレビュー
Millets - Eastbourne ロゴ

Millets - Eastbourne からの回答

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Millets Customer Care Team

5つ星のうち5の評価

Positive shopping experience

Assistant was very helpful, friendly and polite.

2024年6月8日
自発的なレビュー
Millets - Eastbourne ロゴ

Millets - Eastbourne からの回答

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Millets Customer Care Team

5つ星のうち5の評価

Phil was amazing

Phil was amazing. Very knowledgable and directed both my husband and I to the purchase of 2 pairs hiking boots.
Thank you.

2024年6月7日
自発的なレビュー
Millets - Eastbourne ロゴ

Millets - Eastbourne からの回答

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Millets Customer Care Team

5つ星のうち5の評価

Phil is a star

Phil is a star. I had to get a present for my husband and Phil suggested a few things which worked out better than expected. Thank you for your help

2024年6月6日
自発的なレビュー
Millets - Eastbourne ロゴ

Millets - Eastbourne からの回答

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Millets Customer Care Team

5つ星のうち5の評価

Really helpful advice from Phil

Really helpful advice from Phil, who made sure I bought the correct fitting walking boots and rucksack. Excellent service.

2024年6月2日
自発的なレビュー
Millets - Eastbourne ロゴ

Millets - Eastbourne からの回答

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Millets Customer Care Team

5つ星のうち5の評価

Good customer service

Just wanted to acknowledge that the customer service received from Phil at your Eastbourne branch was exceptional.

2024年5月13日
自発的なレビュー
Millets - Eastbourne ロゴ

Millets - Eastbourne からの回答

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Millets Customer Care Team

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