Millets - Eastleigh レビュー 

404
TrustScore 5段階評価の5

4.9

15/17 Market Street, SO50 5RH Eastleigh, GB


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5つ星のうち5の評価

Love visiting this store great staff especially summer who is very helpful and helps you get the right gear for what u need, and I usually end up buying extra things I don’t go in for 🤣

企業が回答しました

5つ星のうち5の評価

Having purchased walking boots (Merrell) from Millets 4 years ago, today noticed new offers in window so looked for new pair. Assistant Maiya was exceptionally patient and helpful, managing to find ha... もっと見る

企業が回答しました

5つ星のうち5の評価

Such a shame the store is closing :-( Summer is always extremely helpful and we always receive great customer service. It’s been my go to shop for my scouting and camping gear for some time so will re... もっと見る

企業が回答しました

5つ星のうち4の評価

I went in close to the end of the day however I was allowed to try on a pair of trousers which I bought and Summer the assistant was so friendly, courteous and helpful. No rushing, being pushy or he... もっと見る

企業が回答しました


企業情報

  1. アウトドア衣料・用品店
  2. アクティブウェア店
  3. バッグと旅行かばんの店
  4. キャンプ用品店

Millets - Eastleigh について

当該企業による記述

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

連絡先

  • 15/17 Market Street, SO50 5RH, Eastleigh, 英国

  • 02380 018253

4.9

優良

TrustScore 5段階評価の5

404件のレビュー

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4つ星
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この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

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4.9

すべてのレビュー

(404)

過去12か月のレビュー数: 5,752

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Friendly staff

Was looking for a rain coat. Summer was very helpful and friendly. I was deciding on which one to get. And I came back and bought it because it was a nice experience and I got a discount for blue light card.

2024年10月1日
自発的なレビュー
Millets - Eastleigh ロゴ

Millets - Eastleigh からの回答

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Millets Customer Care Team

5つ星のうち5の評価

Friendly service and advice with no…

Friendly service and advice with no pressure. Well done and thankyou to Summer :)

2024年9月29日
自発的なレビュー
Millets - Eastleigh ロゴ

Millets - Eastleigh からの回答

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

5つ星のうち5の評価

New pair of walking trousers

I wanted a new pair of walking trousers. The branch had a good selection in sizes ands lengths! I was able to try on easily and Summer was very helpful.
Would thoroughly recommend. Easy, free road parking not far away.

2024年9月24日
自発的なレビュー
Millets - Eastleigh ロゴ

Millets - Eastleigh からの回答

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Millets Customer Care Team

5つ星のうち5の評価

Amazing customer service from Maiya and…

Amazing customer service from Maiya and Summer. Really helped me when I needed help making my purchase.

2024年9月24日
自発的なレビュー
Millets - Eastleigh ロゴ

Millets - Eastleigh からの回答

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Millets Customer Care Team

5つ星のうち5の評価

Best Boot purchase

Listened when I called in advance to check the boots I wanted to buy were in stock, welcomed in to the shop with a nod as serving, offered to assist but equally happy to let us browse and to bring out those we liked and similar for us to try. No pressure but quickly there to answer any questions. Professional, knowledgeable and friendly from beginning to end. Wish all shopping trips were like that. Thank you Martin.

2024年9月15日
自発的なレビュー
Millets - Eastleigh ロゴ

Millets - Eastleigh からの回答

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Millets Customer Care Team

5つ星のうち5の評価

Good value and choice

Good value and choice. Friendly staff ready to help. Maiya was very knowledgeable about the products.

2024年9月3日
自発的なレビュー
Millets - Eastleigh ロゴ

Millets - Eastleigh からの回答

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Millets Customer Care Team

5つ星のうち5の評価

Camp preparation

Preparing for camping and went into Millets. Lots of great offers on and Martin the sales assistant was so patient (had a very fussy child with me) and was able to find what we needed. Martin was smiling at everyone who came in and singing away which my teenage daughter thought was a great way to make customers smile. Thank you Martin and Millets Happy soon to return customers.

2024年8月26日
自発的なレビュー
Millets - Eastleigh ロゴ

Millets - Eastleigh からの回答

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Millets Customer Care Team

5つ星のうち5の評価

Helpful staff led to new walking boots

Having purchased walking boots (Merrell) from Millets 4 years ago, today noticed new offers in window so looked for new pair. Assistant Maiya was exceptionally patient and helpful, managing to find half a dozen pairs in my size and preferred style. Ended up getting a pair of Merrell, great fit and bonus of being on offer. Genuinely helpful staff member.

2024年8月20日
自発的なレビュー
Millets - Eastleigh ロゴ

Millets - Eastleigh からの回答

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Millets Customer Care Team

5つ星のうち5の評価

Excellent customer service!

The second time I’ve been into Millets in Eastleigh recently and been served by Summer. Both time she has gone above and beyond to help me. Excellent customer service and knowledge.

2024年8月18日
自発的なレビュー
Millets - Eastleigh ロゴ

Millets - Eastleigh からの回答

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Millets Customer Care Team

5つ星のうち5の評価

Summer is FAB!

Just browsing through Eastleigh and come across your outdoor display! Couldn’t believe the cheap pricing! Please don’t say your closing Eastleigh!

Summer was bloody brilliant, she helped collapse a table down for me to purchase, directed me to the YouTube video!! Very helpful and such an asset to your brand!

2024年8月18日
自発的なレビュー
Millets - Eastleigh ロゴ

Millets - Eastleigh からの回答

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Millets Customer Care Team

5つ星のうち4の評価

Thanks Millets

Thanks Millets, and specifically your Eastleigh store from which I recently bought a pac-a-mac. I'd had really weary customer service from a rival 'outdoors' store and I was so pleasantly surprised to see and feel the difference at Millets, where I was given friendly service and a satisfactory purchase. I'm knocking off one star, not because of the in-store experience but because your sizing did not go beyond a 22 in ladies' pac-a-macs. We larger gals also like to be catered for. Because we are fat does not mean we only sit at home eating chocolate. Some of us are quite fit and enjoy outdoor pursuits. In the event the usual happened and a male item was found which fitted and luckily in a colour which I wanted. But should I be left feeling like an 'also ran' and not a valued customer? But you did redeem yourself by stocking male items with sleeves not made in arm lengths for a gorilla, so that I won't, as often happens, have a foot of extra sleeve hanging over my wrist. But can I just say that although I have a very robust personality and don't care a hoot about being fat, many people, particularly women, become embarrassed and too distressed to even look for a jacket, knowing they are not really being considered or catered for. It really isn't a good feeling, not even for me. If you can find a manufacturer of male jacket that fits me, why not be able to offer a female one too? But in general, an excellent customer experience.

2024年8月10日
自発的なレビュー
Millets - Eastleigh ロゴ

Millets - Eastleigh からの回答

Hi,

Many thanks for taking some time to provide your review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Millets Customer Care Team

5つ星のうち5の評価

Above and beyond

Very helpful. Whilst Scarlett couldn't fulfil my initial request, she provided options as to where I could get my purchase. It was very much appreciated. Thanks Scarlett.

2024年8月13日
自発的なレビュー
Millets - Eastleigh ロゴ

Millets - Eastleigh からの回答

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Millets Customer Care Team

5つ星のうち5の評価

Great little shop with good staff

Great little shop with good staffing.
We wandered in to look at footwear and clothing and were greeted by the staff and left in peace to browse. Later we were asked if we required any assistance and made aware that staff were available of needed. In my opinion the right level of staff interaction. No one enjoys having people hover over you all the time.

When we made our purchase I was served at the till by Emily who was friendly, polite and knowledgeable.
Would happily shop there again.

2024年8月10日
自発的なレビュー
Millets - Eastleigh ロゴ

Millets - Eastleigh からの回答

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Millets Customer Care Team

5つ星のうち5の評価

Purchased a load of camping gear from…

Purchased a load of camping gear from the shop today. Summer and her colleagues were very helpful and pleasant to deal with. Amazing sale prices too.

2024年8月10日
自発的なレビュー
Millets - Eastleigh ロゴ

Millets - Eastleigh からの回答

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Millets Customer Care Team

5つ星のうち5の評価

Very brief but positive visit

Very brief but positive visit. Emily was polite and helpful

2024年8月10日
自発的なレビュー
Millets - Eastleigh ロゴ

Millets - Eastleigh からの回答

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Millets Customer Care Team

5つ星のうち5の評価

Great customer service from Martin

Went in today and had great Customer service from Martin. He always get a friend hello/good morning as you go in and he was quick to check if we needed help. Everytime we go in he’s always very friendly and goes above and beyond to help! Fab team memeber

2024年8月9日
自発的なレビュー
Millets - Eastleigh ロゴ

Millets - Eastleigh からの回答

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Millets Customer Care Team

5つ星のうち5の評価

Great service from Summer and Martin…

Great service from Summer and Martin when choosing walking trousers. They had good advice and allowed me plenty of time to try on different sizes and styles.

They are both welcoming and friendly.

2024年8月6日
自発的なレビュー
Millets - Eastleigh ロゴ

Millets - Eastleigh からの回答

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Millets Customer Care Team

5つ星のうち5の評価

Martin was very helpful in helping me…

Martin was very helpful in helping me choose a rucksack and rain cover for it. He explained tge offers and was very friendly.

2024年8月7日
自発的なレビュー
Millets - Eastleigh ロゴ

Millets - Eastleigh からの回答

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Millets Customer Care Team

5つ星のうち5の評価

Martin was really helpful in helping us…

Martin was really helpful in helping us choose our camping chairs and made us aware of all promotions

2024年8月4日
自発的なレビュー
Millets - Eastleigh ロゴ

Millets - Eastleigh からの回答

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Millets Customer Care Team

5つ星のうち5の評価

Good range and price

Good range and price! Helpful staff well organised shop. Served by summer

2024年7月17日
自発的なレビュー
Millets - Eastleigh ロゴ

Millets - Eastleigh からの回答

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Millets Customer Care Team

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