Had some issue with furniture delivery dates: The website allows to select dates that the courier company later said they cannot do because they are in the area only every 2-3 weeks. Long story short... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
My experience of dealing with this company was exceptional. I would not hesitate to recommend the company and their excellent customer services. The ability to use their WhatsApp facility was most... もっと見る
企業が回答しました
I’ve had a great experience with Millie&Jones when I bought a bunkbed for my daughter from them. The bed quality was excellent and when I had a small issue with one part- they sent replacement straigh... もっと見る
企業が回答しました
The bed is absolutely beautiful. Clearly high quality materials used. Would have given five stars if it wasn't for the absolutely horrendous instructions. Please start putting stickers or something on... もっと見る
企業が回答しました
企業情報
Millie & Jones について
当該企業による記述
Millie & Jones is a family-run business dedicated to supplying thoughtfully designed beds for children, teenagers, and growing families. We focus on quality craftsmanship and practical design to create stylish sleeping spaces that work effortlessly for everyday life.
While we specialise in beds for kids and teens, our collection also includes guest beds, daybeds, storage beds, and versatile designs suitable for all ages, because comfort, functionality, and good design shouldn’t have an age limit.
Our carefully curated range features bunk beds, loft beds, cabin beds, and traditional bed frames with integrated storage, all selected with durability, functionality, and timeless style in mind. Every product is supplied by trusted manufacturers and supported by manufacturer-backed guarantees for added reassurance.
At Millie & Jones, customer experience sits at the heart of everything we do. From our secure, easy-to-use website and trusted payment options to our friendly, knowledgeable support team, we aim to make every step of your shopping journey simple and enjoyable. As a small family business, we take pride in offering a personal approach and building long-term trust with the families we serve.
While we specialise in beds for kids and teens, our collection also includes guest beds, daybeds, storage beds, and versatile designs suitable for all ages, because comfort, functionality, and good design shouldn’t have an age limit.
Our carefully curated range features bunk beds, loft beds, cabin beds, and traditional bed frames with integrated storage, all selected with durability, functionality, and timeless style in mind. Every product is supplied by trusted manufacturers and supported by manufacturer-backed guarantees for added reassurance.
At Millie & Jones, customer experience sits at the heart of everything we do. From our secure, easy-to-use website and trusted payment options to our friendly, knowledgeable support team, we aim to make every step of your shopping journey simple and enjoyable. As a small family business, we take pride in offering a personal approach and building long-term trust with the families we serve.
Customer service you can rely on
当該企業による記述
- From our family to yours
- We take pride in our exceptional customer service. As our family business has grown, we’ve ensured that prioritising our customers remains at the heart of everything we do.
Free Delivery On All Orders
Flexible Delivery Options
We offer free delivery on all orders, giving you the flexibility to choose what works best for you. Need your order quickly? Next working day delivery is available at no extra cost. Prefer to schedule a convenient time? You can select a flexible delivery date that suits you. Once your order is confirmed, you'll receive updates via text and email, including a 3-hour delivery slot, followed by a call 60 minutes before arrival to ensure a smooth and hassle-free experience. 🚚✨
連絡先
Hemel Hempstead, 英国
- 020 8264 0042
- support@millieandjones.co.uk
- www.millieandjones.co.uk
Seasonal Sale Up To 50% OFF!
4.5
優良
263件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great communication and easy ordering…
Great communication and easy ordering process. Delivery planning was quick and straightforward.
2025年8月1日
Millie & Jones からの回答
Thank you so much for the lovely review Lindsey! Glad we could make it a seamless experience.
All the best,
Millie & Jones
Lovely company to deal with
The communication was great .. the bed arrived on time . Easy to assemble and looks fab 👍👏👏
Thank you so much .
2025年8月14日
自発的なレビュー
Millie & Jones からの回答
Thank you so much for your lovely review! 🙌 We’re so pleased the bed arrived on time, was easy to assemble, and looks fab in your home.
The Millie & Jones Team
Top notch service
Top notch service. Delivery and assembly was superb and well worth the money.
2025年8月5日
自発的なレビュー
Millie & Jones からの回答
Thank you so much for your kind words! 🌟
We’re really glad to hear you found the delivery and assembly service worthwhile, we know how important it is for everything to be smooth and stress free.
Enjoy your new bed, and thank you again for choosing Millie & Jones – every order also helps us plant five new trees 🌳.
Millie & Jones からの回答
Thanks so much for the lovely review and for helping us make a positive impact by planting five trees.
The Millie & Jones Team
Easy to order and super product.
Easy to order and helpful staff on the phone, I enquired about which mattress fit best and they advised me. The product arrived on time and was easy to assemble as per the provided instructions. The bed feels solid, it looks great and it totally fits what we hoped it would do - space save on two beds, it’s perfect. The mattresses are very comfortable and I’d be happy to have an adult stay on them too (we bought this for our children for an occasional stay apartment in London). Also the three drawers are a super extra feature that are useful. Very happy 😊
2025年7月21日
自発的なレビュー
Millie & Jones からの回答
Thank you so much for your kind words! 💛 We’re delighted to hear our team could help you choose the perfect mattress and that everything arrived on time and was easy to assemble.
And as with every order, your purchase has also planted five trees - thank you for helping us make a positive impact. We’re so pleased you’re happy! 😊
The Millie & Jones Family Team
I found the website easy to navigate…
I found the website easy to navigate all the options were there to choose such as mattress, building, free bendy light so you didn't have to go hunting round to find things. The payment options were good and it showed you how much it would be each month on the 3 months interest free, but at checkout they also take PayPal so there is a 4 month option too. I also liked the £20 discount, always a bonus. Ordering the High Sleeper is as far as I have got so cannot comment on delivery or the product as yet.
2025年8月6日
自発的なレビュー
Millie & Jones からの回答
Thank you for your lovely feedback! 💛 We’re so glad you found the website easy to use and that all the options were clear - we work hard to make the whole process as smooth as possible.
The £20 discount and flexible payment options are always a nice bonus! 🌱 Your order has also planted five trees, so thank you for helping us make a positive impact.
We can’t wait for you to receive your High Sleeper and hope you love it when it arrives!
Quality bed
Easy to order, great comms and quality bed which our daughter absolutely loves.
2025年7月25日
Millie & Jones からの回答
Thank you so much for your kind words! 💛 We’re so pleased to hear the ordering process was smooth and that your daughter loves her new bed. Wishing her many happy, comfy nights ahead!
- The Millie & Jones Team 🌱
Quality is not great
Quality is not great. The draws do not fit or shut properly, I’ve tried everything to make them work properly, I’ve triple checked the fitting instructions for correct fitment, and still they don’t shut correctly. Would not have liked to pay full price for this bed
2025年8月1日
自発的なレビュー
Millie & Jones からの回答
Hi Jack,
Thanks again for taking the time to speak with us just then.
From what you’ve described, it sounds like the issue may be with the drawer runners. Once we receive the pictures you’re sending over, we’ll work quickly to resolve this for you.
We always encourage customers to reach out directly if something’s not right - we’re here to help, and in most cases we can sort things much faster that way.
As a small family business, we really do care about every order and every customer, and we appreciate the chance to make this right.
All the best,
Millie & Jones
support@millieandjones.co.uk
Excellent bed!
Website is easy to navigate, fast delivery and quality bed. Clear instructions and easy to put together. Fantastic value for money.
2025年7月22日
Millie & Jones からの回答
Thank you so much for your lovely review! We're thrilled to hear you found the website easy to use and that everything from delivery to assembly went smoothly. So glad you're happy with the quality and value - that's exactly what we aim for! 😊
P.S. thanks for planting five trees!
The Millie & Jones Team
Millie & Jones からの回答
Thanks so much for your feedback! We're really happy to hear your delivery arrived on time and that you're pleased with the quality. Hope you or your little one is loving the new setup! 😊
Millie & Jones
Grate customer service
Grate customer service. the bed I ordered for my son is brilliant.
Highly recommended
2025年7月16日
Millie & Jones からの回答
Thank you so much for the lovely review! We’re so glad to hear your son is loving his new bed 😊
Really appreciate the recommendation - it means a lot to our little team 💛
Very pleased with the bed we bought
Very pleased with the bed we bought. The instructions were very clear and all the parts fit together very well. The bed looks fab!!
2025年7月17日
自発的なレビュー
Millie & Jones からの回答
Hi Lauren,
Thank you so much for your lovely review! We're so pleased to hear that you're happy with the bed and found the instructions clear and easy to follow. It's great to know everything came together smoothly - and even better that it looks fab in your space!
If there's anything else we can help with in the future, please don't hesitate to get in touch.
All the best
Millie & Jones
Fantastic product and service
Fantastic product and service.
Estella Highsleeper with Sofabed, Desk & Shelving - White / Black / Single
I needed to change the delivery date after confirming. Customer service and despatch managed this and kept me informed. I was delighted with the professionalism, understanding and willingness to be helpful.
Opted for the assembly service which was so convenient and the assembly team were polite, professional and they did an excellent job taking away all of the packing materials with them.
The bed quality exceeded my expectations. I am so happy with it, but most importantly my teenage daughter is delighted with it. I was worried that she would be too old/big for it or grow out of it quickly but it's clear that this bed will do her all the way through high school no doubts. Highly recommend to anyone wanting a high sleeper for a teenagers room, and highly recommend this company.
2025年6月27日
Millie & Jones からの回答
Hi Rob,
Thank you so much for your thoughtful review - it means the world to us. We're so pleased to hear the Estella Highsleeper has been such a hit with both you and your daughter! It’s great to know the bed exceeded your expectations and that our team could support you with a smooth delivery and assembly experience.
The Estella is designed with growing teens in mind, so it’s fantastic to hear you feel confident it’ll see her through the high school years.
Thanks again for your kind words and recommendation - we’re truly grateful for your support!
Warm regards,
The Millie & Jones Team 🌳👨👩👧👦
All round good experience.
Contact with the company was great right from placing the order. I got friendly and helpful support in ordering the right mattress for the bed and arranging a convenient date. We bought the Ivy bed with trundle for our grandaughters. Easy to pull out and put back. It seems sturdy and well made and looks really nice in the room. Would recommend the company and product
2025年6月30日
自発的なレビュー
Millie & Jones からの回答
Hi Gill,
Thank you so much for your kind words!
We’re so pleased to hear that you had a great experience with us and that the Ivy bed with trundle is working well for your granddaughters. It’s lovely to know it fits beautifully in the room and that everything from choosing the mattress to delivery went smoothly.
Your recommendation means the world to us – as a small family-run business, we truly value each and every customer.
Wishing your granddaughters many cosy nights ahead!
Warm regards,
The Millie & Jones Team
Really smooth buying process and assembly
Me and my DD couldn't be happier with her bed choice and the entire buying process! For a start I was able to select the delivery day that would fit to my calendar and the day before I received an email and a text message saying my product would be delivered next day and I would be notified of my 3h slot on the day. I received the slot early in the morning and delivery went just fine, with items delivered straight to the room I requested as I would have struggle to carry it myself. Packaging was very protective of items and assembly intructions were super clear. All products were numbered and this made everything so much easier!! I was able to assemble most of the bed by myself and had a little help from DD only to hold a couple things in place when needed (recommendation is for 2 people though as usual). The material is great and the bed looks amazing! Highly recommended!!
2025年7月4日
自発的なレビュー
Millie & Jones からの回答
Priscilla!
Thank you so much for your amazing and detailed review! We’re absolutely delighted to hear that everything from delivery to assembly went smoothly and that both you and your daughter are happy with the bed. It’s always lovely to hear when our little details — like the numbered parts and clear instructions — make a difference. Thank you for recommending us, and we hope your daughter enjoys her new bed for years to come!
Warm regards,
The Millie & Jones Team 🌳🛏️
Absolutely brilliant level of service
Absolutely brilliant level of service. I ordered the same bed from a different company and had a mare of 3 months from lying, no delivery to no refund (begins with W) and recently went into liquidation.
I ordered and within 2 days my ordered arrives fully completed with not one issue, from the first email to the delivery driver I cannot fault Millie. Very reasonably priced against other retailers and now my son has stopped sleeping on the floor for 3 months. Thank you.
2025年6月10日
Millie & Jones からの回答
Thank you so much for your lovely review — it really means the world to us. We're so sorry to hear about your previous experience, but we're thrilled we could turn things around for you. Knowing your son is finally off the floor and happy in his new bed makes everything we do worth it. If you ever need anything else, we're just an email or call away.
Warmest wishes,
The Millie & Jones Team 🌳🛏️
Have given 4 stars as a piece was…
Have given 4 stars as a piece was damaged. However spoke to Jess who has arranged an immediate replacement for 2 days later. Customer care is very good and handled efficiently and with empathy. Always a pleasure buying from a smaller family business as everything sorted speedily.
2025年6月19日
自発的なレビュー
Millie & Jones からの回答
Hi Amanda,
Thank you so much for your kind review and for your understanding. We're really sorry a piece arrived damaged, but we're glad Jess was able to get it sorted quickly for you. As a small family business, it means a lot to hear that our personal service makes a difference. We're always here if you need anything else in the future!
Warm regards,
The Millie & Jones Team 🌳🛏️
Great quality product
Great quality product, very responsive to queries about delivery, great, swift and efficient assembly
2025年6月10日
自発的なレビュー
Millie & Jones からの回答
Thank you so much for your kind words! We're thrilled to hear you're happy with the quality of your bed and that the delivery and assembly went smoothly. If you ever need anything else or have any questions down the line, we're always here to help.
Best wishes,
The Millie & Jones Team 🌳🛏️
Quick + easy to order
Quick + easy to order, very quick delivery. From start to finish this company has been excellent, kept up to date with delivery and very friendly delivery men , nothing was too much trouble.
The bed itself is excellent just as described. Easily put together, sturdy and good quality. Our granddaughter is thrilled with it as are we. Would highly recommend.
2025年6月3日
Millie & Jones からの回答
Hi Anthony,
Thank you so much for your lovely review! We're thrilled to hear the whole experience - from ordering to delivery - was smooth and positive. It’s great to know your granddaughter loves the bed, and that it was easy to assemble and lived up to expectations.
We really appreciate your recommendation and kind words!
All the best
Millie & Jones
Bunk bed
Great product, although the instructions were terrible. It would help if nails were grouped or wooden pieces were labelled to match instructions.
My daughter loves her new bed.
2025年6月2日
Millie & Jones からの回答
Thank you for your honest feedback and for taking the time to leave a review!
We're so glad to hear your daughter loves her new bed - that’s the most important part! We're really sorry the assembly instructions weren’t as clear as they should have been. We understand how frustrating that can be, and we truly appreciate you letting us know.
Thanks again for choosing us - and if there's anything else we can help with, just let us know!
All the best
Millie & Jones
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。