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Millie & Jones レビュヌ 

263
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TrustScore 5段階評䟡の4.5

4.5

ベッド専門店
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5぀星のうち4の評䟡

Had some issue with furniture delivery dates: The website allows to select dates that the courier company later said they cannot do because they are in the area only every 2-3 weeks. Long story short... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

My experience of dealing with this company was exceptional. I would not hesitate to recommend the company and their excellent customer services. The ability to use their WhatsApp facility was most... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

I’ve had a great experience with Millie&Jones when I bought a bunkbed for my daughter from them. The bed quality was excellent and when I had a small issue with one part- they sent replacement straigh... もっず芋る

䌁業が回答したした

5぀星のうち4の評䟡

The bed is absolutely beautiful. Clearly high quality materials used. Would have given five stars if it wasn't for the absolutely horrendous instructions. Please start putting stickers or something on... もっず芋る

䌁業が回答したした

䌁業情報

  1. ベッド専門店
  2. ・
  3. マットレス専門店
  4. 子䟛甚家具店
  5. 寝宀家具店

Millie & Jones に぀いお

圓該䌁業による蚘述

Millie & Jones is a family-run business dedicated to supplying thoughtfully designed beds for children, teenagers, and growing families. We focus on quality craftsmanship and practical design to create stylish sleeping spaces that work effortlessly for everyday life.

While we specialise in beds for kids and teens, our collection also includes guest beds, daybeds, storage beds, and versatile designs suitable for all ages, because comfort, functionality, and good design shouldn’t have an age limit.

Our carefully curated range features bunk beds, loft beds, cabin beds, and traditional bed frames with integrated storage, all selected with durability, functionality, and timeless style in mind. Every product is supplied by trusted manufacturers and supported by manufacturer-backed guarantees for added reassurance.

At Millie & Jones, customer experience sits at the heart of everything we do. From our secure, easy-to-use website and trusted payment options to our friendly, knowledgeable support team, we aim to make every step of your shopping journey simple and enjoyable. As a small family business, we take pride in offering a personal approach and building long-term trust with the families we serve.

Customer service you can rely on

圓該䌁業による蚘述

From our family to yours
We take pride in our exceptional customer service. As our family business has grown, we’ve ensured that prioritising our customers remains at the heart of everything we do.

Free Delivery On All Orders

Flexible Delivery Options

We offer free delivery on all orders, giving you the flexibility to choose what works best for you. Need your order quickly? Next working day delivery is available at no extra cost. Prefer to schedule a convenient time? You can select a flexible delivery date that suits you. Once your order is confirmed, you'll receive updates via text and email, including a 3-hour delivery slot, followed by a call 60 minutes before arrival to ensure a smooth and hassle-free experience. 🚚✚

連絡先

Seasonal Sale Up To 50% OFF!

Up to 50% off Stylish beds for all ages

4.5

優良

TrustScore 5段階評䟡の4.5

263件のレビュヌ

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4.5

すべおのレビュヌ

(263)

過去12か月のレビュヌ数: 118件

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Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら
5぀星のうち5の評䟡

Very pleased with the purchase

Very pleased with the purchase , great quality , and prompt delivery.

2026幎10月6日
Millie & Jones ロゎ

Millie & Jones からの回答

Hi Chris,

Thank you so much for your review and for choosing to shop with us again!

We hope you’re enjoying your new mattress and we are really pleased you had another great experience with us. Have a lovely day!

Warm Regards,
Millie and Jones Team

5぀星のうち1の評䟡

Misleading product

Misleading product, don't trus the picture you see on the website.

2026幎10月6日
自発的なレビュヌ
Millie & Jones ロゎ

Millie & Jones からの回答

Hi Gee,

We're sorry the handles on your bed were different from those in our photos. The manufacturer hadn't told us about the change, and we've now updated our images to show the handles exactly as supplied.

Kindest regards,

Millie & Jones Family Team

5぀星のうち5の評䟡

Top notch company

My experience of dealing with this company was exceptional. I would not hesitate to recommend the company and their excellent customer services. The ability to use their WhatsApp facility was most useful and all my queries were actioned immediately or within a few minutes.
Even when we hit a small snag regarding my requirement of next delivery this company went over and above to meet my request of delivery as best they could within my time frame.
Top notch company I will definitely use them again and recommend them to family and friends.
Many many thanks.

2026幎9月23日
Millie & Jones ロゎ

Millie & Jones からの回答

Hi Alyson,

Thank you so much for such a kind review. We’re so pleased to hear that you had such a great experience with us and that our team was able to help throughout your order.

It really means a lot to us that you would recommend Millie and Jones to your family and friends. Thank you for planting a tree with your order!

Many Thanks,
Millie and Jones :)

5぀星のうち5の評䟡

I wouldn’t hesitate to recommend Millie


I wouldn’t hesitate to recommend Millie and Jones! Ordering was easy with a great choice of products, delivery was on time and customer service was exceptional!

2026幎7月28日
Millie & Jones ロゎ

Millie & Jones からの回答

Hi Karen,

Thank you so much for your lovely review!

We’re so pleased to hear you had such a great experience with us from start to finish. We hope you’re enjoying your new bed, and if you ever need anything, please don’t hesitate to get in touch!

Many thanks,
M&J :)

5぀星のうち5の評䟡

I’ve had a great experience with


I’ve had a great experience with Millie&Jones when I bought a bunkbed for my daughter from them. The bed quality was excellent and when I had a small issue with one part- they sent replacement straight away. I’ve already recommended them to my friends who are looking for kids beds too. Highly recommended

2026幎9月3日
自発的なレビュヌ
Millie & Jones ロゎ

Millie & Jones からの回答

Hi,

Thank you so much for taking the time to leave a review!

We’re so pleased to hear that you’re happy with your daughter’s new bunk bed and that we were able to quickly resolve the issue with the replacement part.

We really appreciate you recommending us to your friends, and we hope they enjoy their experience with us just as much!

From,
Millie and Jones

5぀星のうち3の評䟡

The delivery date changes and although


The delivery date changes and although the company gave a refund of 30.00 it was still inconvenient.

2026幎9月3日
Millie & Jones ロゎ

Millie & Jones からの回答

Hi Matthew,

Thanks for taking the time to leave feedback, and I'm sorry the timing didn't work out how you'd hoped.

Your order had items from multiple suppliers, which does make things more complicated. Some items could be booked for a set date, which is why you were able to choose your date for those. The other bed works differently - it has a 4 to 14 working day timeframe because that supplier plans deliveries by area and confirms the date with the customer directly. You'll find this on each product page.

We also managed to get the assembly moved onto the same slot when you asked for it afterwards, which usually isn't possible once a route has been planned.

Not the smoothest order, and I understand why it was frustrating. We hope your son is enjoying the bed.

Kindest regards,
Millie & Jones

5぀星のうち5の評䟡

Really great service

Really great service. Responsive to
WhatsApp messages and delivered as forecast. Having a two hour delivery window was really useful for us too.

2026幎8月29日
Millie & Jones ロゎ

Millie & Jones からの回答

Hi John,

We’re so pleased to hear that you had a great experience with us and found both our WhatsApp service and the delivery time slot helpful. We know how useful it is to have a clear delivery window so you can plan your day around it!

We hope you continue to enjoy your new purchase :)

From,
M&J

5぀星のうち4の評䟡

Tricky delivery

Had some issue with furniture delivery dates: The website allows to select dates that the courier company later said they cannot do because they are in the area only every 2-3 weeks.
Long story short Josie from Millie & Jones has helped arrange alternatives helped me out. So dealt well with the challenge and I'm pleased overall.

2026幎8月14日
Millie & Jones ロゎ

Millie & Jones からの回答

Hi Adrian,

Thanks for taking the time to write this, and I'm sorry the delivery side caused confusion.

You'd ordered from a few of our different suppliers, and they each run their own delivery networks. Some can commit to a specific date at checkout, others deliver to each area on a rota, which is where the dates you'd chosen came unstuck.

We've actually changed how this works since your order, so it's much clearer now which items can be booked for a set day and which will be confirmed separately. Your experience is part of the reason we looked at it, so thank you for that.

Really glad Josie got it sorted for you, and thanks for being patient with her while she worked through it.

Hope everything's settled in well now.

Warm regards,
Millie & Jones

P.s thank you for planting a tree with your order!

5぀星のうち5の評䟡

Great experience with Millie & Jones

Great experience with Millie & Jones! Ordered a mid-sleeper for my son and Josie was so helpful from start to finish. She kept me updated with the delivery schedule and provided quick assistance when we had a small issue following set-up of the bed. The delivery itself was really good and I recommend the additional building service offered.

Thank you so much Josie and team, really appreciate your help!

Sophie

2026幎8月21日
自発的なレビュヌ
Millie & Jones ロゎ

Millie & Jones からの回答

Hi Sophie,

Thank you, this really made our morning. We will make sure Josie sees it.

Glad the assembly service was worth it too, those beds are a proper job to put together and it's much nicer to have it done for you.

Hope your son is enjoying it, and do give us a shout if you need anything.

Thanks again,
Millie & Jones

5぀星のうち5の評䟡

Fantastic service from Millie & Jones


Fantastic service from Millie & Jones at keeping us updated on the delivery. The bed is a new model. It's really robust and we're really happy with the quality - I would say it is definitely more of a grey colour than a cashmere/ beige which was difficult to know when ordering as a new item that had no reviews! I will add some pictures! Aside from the colour the bed is great though and happy we went with it as our girls (6 and 4) love the shelves for all their treasures and books. It is higher than some others we had looked at but gives the lower bunk a lot of room which is great and means an adult can still read stories underneath! I've ended up sleeping on the bottom bunk a couple of times and it feels really strong compared to their old beds!

2026幎7月20日
自発的なレビュヌ
Millie & Jones ロゎ

Millie & Jones からの回答

Hi Annabel,

Thank you for such a lovely review! We absolutely love the new Cashmere range, so it's wonderful to hear that your girls love their new bed too.

Colours can sometimes appear slightly different on a screen compared to how they look in real life, but we always try to get it as accurate as possible. We really appreciate your feedback and will definitely take it into account.

Please let us know if you ever need anything :)

From,
Millie and Jones

5぀星のうち5の評䟡

We absolutely love this bed

We absolutely love this bed and the whole experience has been perfect. I had a few questions before I purchased the bed, I used the WhatsApp contact method and received a reply immediately (even out of hours). I purchased the bed and paid for the installation. The bed arrived exactly on time the week after and the bed was expertly put up quickly and all rubbish removed. The bed is sturdy and sleek with no sharp edges or risk of splinters. The beds are spacious and the mattresses are so comfy. My boys slept well from the first night. Wouldn’t change a single thing about the bed or the experience so far. Would definitely recommend

2026幎8月2日
自発的なレビュヌ
Millie & Jones ロゎ

Millie & Jones からの回答

Hi Emily,

This was wonderful to read, thank you! We're so happy to hear you had such a great experience with us. Our WhatsApp service is new, so it's fantastic to know that you found it helpful. Most importantly, we're so pleased you're happy with your purchase and thank you for recommending us!

Kind Regards,
Millie & Jones

5぀星のうち5の評䟡

Fantastic bed for the kids with plenty


Fantastic bed for the kids with plenty of storage

2026幎8月2日
自発的なレビュヌ
Millie & Jones ロゎ

Millie & Jones からの回答

Hi Lee,

Thank you so much for your review! Storage is something we really value with the beds we sell, so it's great to know you're making the most of it!

From,
Millie & Jones

5぀星のうち2の評䟡

Not great!

The headboard has damage and looks like it’s been repaired with filler and some of the slats barely cross the frame. We luckily hired someone to help out it together as it is not straight forward.

2026幎8月1日
Millie & Jones ロゎ

Millie & Jones からの回答

Hi,

We've just picked up your email and this is a simple fix. A brand new replacement panel will be ordered from the supplier first thing tomorrow morning and we'll come straight back to you with a date.

This is a rare one, but when it does happen we fix it. We're a small family business and that's simply how we do things.

Kind regards,

Millie & Jones

5぀星のうち5の評䟡

Amazing experience

Amazing experience! Straightforward, high quality, easy to put together! Our daughter loves her new bed!!

2026幎7月29日
Millie & Jones ロゎ

Millie & Jones からの回答

Hi Carl,

Thank you for your feedback! We hope your daughter continues to love her new bed and we are so happy you had a great experience with us! :)

Thank you,
Millie and Jones

5぀星のうち4の評䟡

The grandchildren love the tam tam bunk


The grandchildren love the tam tam bunk beds as they can put all their ‘things’ on the little shelves.
Would have been a 5 star rating if delivery had been quicker. However, the beds were delivered and assembled on the day the grandchildren arrived. Just needed to be ready with the bedding to have them ready on time.

2026幎7月28日
Millie & Jones ロゎ

Millie & Jones からの回答

Hi Kathleen,

We are so pleased your grandchildren love their new bed, the shelving is great on the tam tam! We are pleased the delivery was in time for their arrival.

Many thanks,
Millie and Jones

5぀星のうち3の評䟡

We just put the bed up

We just put the bed up, it is a nice bed, good storage but a very big minus for the way the drawers and the wardrobe doors are dragging on the floor/carpet. We are currently looking for a solution for this as it's very difficult to use.
I loved the design but this has now changed my opinion completely :(

2026幎7月23日
Millie & Jones ロゎ

Millie & Jones からの回答

Hi Elena,

Thank you for your review. We're sorry to hear you've experienced this issue.

We've just sent you an email with some guidance, as this is usually a simple assembly adjustment that can be resolved.

If you need any further help, please don't hesitate to get in touch, we're always happy to assist and will do everything we can to get this sorted for you. 😊

5぀星のうち5の評䟡

Amazing bunk bed

Amazing bunk bed, my children love it. Definitely worth paying for assembly. Although it took a while to receive the bed, the customer service was incredible. A really beautiful bed from a really lovely company. Thank you

2026幎7月23日
Millie & Jones ロゎ

Millie & Jones からの回答

Hi Alex,

We’re so pleased to hear that you had such a great experience with us and most importantly, that your children love their new bed!

Thank you so much for your kind feedback!

Thank you,
Millie and Jones

5぀星のうち5の評䟡

I bought the Hugo triple bunk beds


I bought the Hugo triple bunk beds .absolute quality, British made everything was packed well with great instructions. All the fixings were separate and vacuumed sealed, I have never seen this before. I also got the mattresses. Now to the customer services, Harry from the start was brilliant, nothing was to much troto him and everything was exsplained clearly. This took me just over 3 hours to put together after i had travelled 150 miles home from work, so not bad I just plodded along. I would definitely buy again from these guys. Also I would recommend if we’re putting it together yourself, definitely use an impact gun it saves a lot of time.

2026幎7月17日
自発的なレビュヌ
Millie & Jones ロゎ

Millie & Jones からの回答

Hi Mark,

Thank you so much for taking the time to leave such a detailed review!

We love reading feedback like this and are so pleased to hear that you're happy with your purchase and that Harry was so helpful throughout your experience. Thank you again for choosing Millie and Jones! :)

Kind Regards,
Millie and Jones

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