Mind レビュー 108

If you get through to someone calling herself Brogan in the Birmingham line hang up as she is very provocative and thick . No empathy it suggests to me that this person is encouraged by mind superiors to behave in her bad way and I can not think of a less apt description as they are not there for the mind but to be build careers for troubling individuals as well as Brogan there are several other gas lighters and unsuitable peoplle who appear to work there .
They will only understand once they see someone like Starmer locked in a paded cell and that there profiteering in one shape or form at the expense of those they claim to help . While doing the opposite for many is not on. I

I am disappointed by the disgraceful customer service at Mind Charity Shop in Moortown, Leeds. My husband and I purchased two high cost items and due to the lack of a changing room, we had no choice but to take them home to try on. Despite being our size, the items did not fit so I returned to the shop the same day, only to be informed that they operate on an exchange-only policy—no refunds or credit notes. I searched the shop again, but there was nothing suitable.

We went away shortly after and returned on what happened to be the 30th day since purchase—just two days outside their punitive 28-day exchange policy. This included several Sundays when they were closed, yet they flatly refused to take into account the circumstances of not being able to get to shop because of being away, or their own weekend opening hours. Instead, they coldly insisted on sticking to their rigid policy, showing zero flexibility or compassion.

As a mental health charity, I would expect them to display a degree of empathy and understanding, but instead, they caused me unnecessary stress and upset. Their so-called "policy" is grasping, unworkable, and frankly feels like theft. They now have the items I paid for, and I am left with nothing but frustration and disappointment. The manager and her volunteer were utterly useless and lacked even a basic sense of customer service.

This experience has left a bitter taste, and I will not be supporting this charity again. I strongly advise others to be cautious when shopping here—they clearly value their rigid policies over customer care and basic human decency.

As long as you are bobbing along Mind are ok but when the wheels come off or you have a complaint their true colours are shown.
The managers cover for poor staff and talk down to you, a 35 year old talking down to a 63 year old, rude, disrespectful and arrogant

The help offered was no help at all.
Mind UK Mental Health Charities Scandal: Sensitive Web Browsing Data Shared with Facebook.

I phoned their legal line, once in the past I had good advice from it. This time they entirely avoided answering my questions at all and clearly supported the need for a CTO despite supposedly knowing nothing about me. Their goal is seemingly to facilitate whatever the mental health department says, and perhaps to make you angry to justify it. Even if the mental health service are force medicating people who have not broken the law who are technically not ill. You will not get proper support to legally challenge the mental health serivice the way you are supposed to or how they advertise from mind. They are supposed to be impartial and simply advise you of the law. They can be very rude and uncaring, even when approached with good nature and seem to often vindictively assume people deserve bad treatment rather than helping.

Wouldn't waste your time or get your hopes up.
Had an initial conversation and assessment with a support worker and they booked in the next phone appointment that I then never received. Was left feeling very deflated and annoyed. So the service is pointless really. Have learnt once again the hard way to only rely on myself.

Have just ring them again to put in a formal complaint to be spoken down to and told "I don't know who you want to make a complaint too" and then fobbed off with an extension number that sent me nowhere.

No wonder mental health is as bad as it is in this country when this is the help people get.
What a joke.

Bad experience talking to mind charity on the phone I asked for beventment counselling and no one would help this is bath and North east Somerset. Utterly a shambles whole system wrong.

Im in Wales. I was referred by my GP. I'm disabled & have a vocal disorder so am unable to speak on the phone. I received messages via text when they asked if a phoncall would be suitable. I said no but if they could make a questionnaire large print for me if be able to do it & return it. I never heard anything again.
For a charity, they are clearly not accessible to disabled patients who've been referred. Very disappointed.

The Bradford branch of Mind did not reply to an email enquiry. They must have a high workload, but, one suspects not replying may be due to poor training, or just not caring.

If someone become depressed or suicidal because the DWP is threatening them with poverty, hunger and homelessness - and if, in their despair they phone MIND for help, they will be gaslighted and their distress pathologised - they will be advised to seek talking therapies or medication.

This is gaslighting to separate symptoms from the cause and to conceal the problem (threats of poverty by Government policy). This protects the Government who also funds MIND. Samaritans gaslight and pathologise similarly.

Would give zero. As for zero empathy or care same all the helplines bar beat. These aren’t hear you help you. They are here to make money off others misery. They couldn’t care less about anyone. Had a good experience now bad experience. The world is now a cold place.

Gutted guys. Contacted u in September due to severe bullying at work but don't really get a response. October 21st I suffer a massive stroke related to why I contacted you in the first place. I make contact again for help and get told we hope this didn't leave you too ill. I have sent these onto a third party I'm truly gutted never thought you would let me down.

Today is mental health day ……Would leave zero stars shockingly . The so called support lady would not support me unless I let them record but she suggested so I thought it was optional . So did she gaslit me !!! Is this really a charity that backs and supports MENTAL HEALTH . I hat I had to talk about is very personal and not for some to offer help but on their terms , ICK . Also I have a 22 year old female on a waiting list for near two years … Sexual Assult therapy waiting list and was sacked by Marks and Sparks (that’s their charity they support) for being aggrophobic and no support even better help won’t help and is too expensive . Whose side are you on MIND !!

Been in touch so many times to help my son at my wits end worried about him. Just want an appointment for
I will pay but they don’t want to know.
They just fob me off
I’m disgusted

Disappointing, they caused me great distress chasing me for “outstanding invoices” I’d already made. Disorganised and abrupt, having paid for counselling I felt no further forward - they concentrated on the problem not solutions.

Mind has been greatly disappointing.

Recently they have encouraged a single side of the political in place of advice for Mental Health and Mental Illness. They are actively tying to provide educational material all geared towards far sides of the political spectrum.

They should be non-biased in discussion with a view to help Mental Health and Mental Illness.

A charity doing this is biased and bigoted. They are actively encouraging hate. As a man with Autism and Bipolar this was deeply hurtful to see. They will not be taken advantage of me or anyone in my forums.

We need to encourage people with Disorders to seek advice from institutions and support that don't operate with covert political ideologies and intentions.

WOMAN HUNG UP ON ME after asking for help, literally put the phone down!!!!!!!!! DISGRACE.

Completely disgusted with service. Got even more frustrated and angry after recwibmving "the treatment". I was talking to the lady, that I need urgent help and I would like to have a session every week (for six weeks, like it could do any change...) and in return I got one session a month, half of them cancelled due to the consuelor "feeling bad/sick", or going for holiday (twice and each of them was for two weeks since when was trying to get help!), lady promising to send some exercises, sources, anything to help me with my problems, and always forgetting to send them!
Oh my gosh, complete waste of my time and triggering me more than before this useless service.
Do not sign up for this!

I worked for MIND - do not trust them. Do not, under any circumstances, trust them. They cannot look after their own staff. They have zero interest in the mental health and safety of their own staff, and I have experience of people who have tried to take their lives while MIND managers have not *even once checked up on them*. That is their STAFF, folks. Underpaid, exploited, and patronised as much as their service users. MIND is a scam, should be properly exposed as such, and we all of us deserve very much better.