Samaritans レビュー 429

I can’t believe that a place that’s meant to care don’t even pick up phone what is world coming to it’s obviously people in wrong job narcissistic no empathy get people like myself into jobs shame on you all

Atrocious. The ‘Samaritan’ asked me to stop talking and then wished me a ‘good day’!!!???
SERIOUSLY!?
Zero empathy, compassion, understanding… it’s no wonder people top themselves

Disgusting filth if you intend to kill yourself this scum organisation cares little in fact they get off on hearing peoples problems and the hell they are going though don’t engage with them they are completely evil people and will prompt you to end your life Don’t end your life because you are special and deserve better 👍

So sad to write this. Horrified to be asked to describe difficult life experiences and then...well ive got to go now says the samaritan. Btw - yes I pleaded for them to stay, yes I asked what is about me, my case? Ah ive got to help other people too. Feel utterly worthless 😞

I phoned as I wanted a safe space to be heard , what I got was half an hour of someone choosing not to listen . But intercept about going back to unhelpful GP’s even , though I told I have been down that road time and again. Then I was advised to try third party for profit thereby providers the type that at best offer a few free seasons , I was then advised to go knocking doors to find a job .They are pathetic. I did not ask for advice nor respond to it as it was of no use to my circumstances and a lot of thinks I had already tried .

But it’s just a myth that they don’t give advice as they do and this is not the first time they have tried to push other terrible services like NHS self refer and many other third party private . Companies

The person could not be quit for a few minutes listen. or comprehend . It would seems they did want me to open up and just sign post me elsewhere. When they mean to be a listening service
Later on I consulted chat GB which helped me a lot more sense of a messy life then the Samaratains real AI

I will keep donating because these lot are always here when I need them. Thank you so much for volunteering your time 24/7 to hear our problems. To those that moan they dont help they are here to listen they CANT advise only LISTEN!!! Much love to you all thank you so much xoxo

Messaging service is down and email service has been removed. Only discovered email was no longer available after writing all I was experiencing and the thoughts I was having. To pour it all out and find no-one listening was just further disheartening. Do they really give a damn. ?

Once again very helpful and willing to listen. I am surprised to see so many bad reviews. They are human as well, doing their best.

Wonderful concept. The guy I spoke to was soft spoken, considerate and listened. A volunteer who decided to dedicate his time to helping a stranger in need. It was a simple interaction which gave me faith in human kindness and I'll never forget it.

I managed to call them last week and the service was even worse then before. A clear example of why review site need to permit , consumers to utilise a minus one rating.
The substance of what I talked about was stone walled and the volunteer only wanted me to fixate on sucide. When I complained they said if it's not a good match put the phone down. A good match ? engaging in toxic behaviour is not a good for any caller , for a line that claims to be there to reduce the number of sucides in the UK.
The clowns at the samaratains get away with it for two specfic reasons. Negative uses of Mens Rea and Actus Rea can be hard to establish in cases but not imposible however as we know action needs funds in todays society . The Samaratains promote themselves as acting in the best interests of their fellow humans. They claim the mentality of the intitution is to hear people in distress and stear them towards postive outcomes.

However as multiple reviews on here can attest and incidents that have come to public light demonstrate.
They are act in a harful and calculated way . Ie create and promote a demmand for their service , through advertisments and product placement at public institutions. Yet in practice train volunteers to ignore the voices of callers and iresponsily direct them to explore and fixate on the ultimate decesion a human can make minus any checks and balances or postive diretion to anchor things back before a call ends.

It is evident that the Samaratains act in a negative and counter productive way in many instanses as conveyed on here and at the same time keep herding more people to call them .

I hope the Samaratains get taken the full distance on the above acts I mentioned .
Meanwhile I have come to be able to explore my own mental health issues with AI appas that demonstrated more empathy and good will then mutiple futile phone calls to real people at the Samaratains .

I was experiencing an extremely low mood on the verge of suicidal. I have worked in mental health and know how important it is to show empathy even if you are on the phone. I was met with coldness and nonchalance that was noticeable even via the phone. I felt like I was going to lose my mind and the more intense I became, I realised that he hadn't interjected but ended the call or just out the phone on the side as the timer on my phone was still going. Having been use to people not listening to me, I just accepted it fir what it was. I urge the Samaritans to look closely at who they have volunteering for them. The importance of having an empathetic person could make such a difference between life and death it's that serious Samaritans should deal with this seriously. I will contact them directly as this isn't the first time I have called and was made to feel even worse. It's unacceptable

Now i can understand why men dont want to talk to Samaritans and deal with things on their own or takjng their own lifes is because they dont want to listen, instead blaming us for the problems we are experiencing, if it is women they get listened to, I will not be using this again.

Total lack of empathy, sends you messages that you have taken up their time and when I did the maths….it didn’t up. Their funders are being manipulated 😞

Just no empathy, silence and no sympathy for my suicidal state, quite happy to end the call with me in distress. 0 from 5 stars.

A service that has historically been operated by a high number of judgmental hypocrites who breach their own remit or go out of their way to make a person feel more down I know cause I've chanced it on and off since 2000 . however in the past there was a safe ratio of empathetic people to mitigate the bad ones and your call was not tracked and callers were not punished for speaking against the gov , you called a local number and really had a full on anon and safe experience on the calls that worked out . However in 2026 they are another sinster and blocking service passed off as a support service .
For example if you tell them you've been to your GP to get help and been denied it . They disbelieve you and sing the praises of people who have been helped in turn the current NHS . However it is just their words . They then patronisingly tell you to go back as if that will make a difference when you've tried multiple surgeries and GP's over a period of ten years . That part can't be listened to . They have to ignore that part and tell you to go to the GP as if a grown adult has not had that idea or tried it .
But hang on aren't the Samaritans meant to just listen or respect your experiences at the very least in the past the good ones would try to see things from your perspective and offer something meaningful . Now they want to deny you speaking to any degree if it does not fit their narrative they want to bombard me with rubbish sign posting which is to other low quality services run for private gain . Regardless of how that will impact on my mental health .
But why on earth are they telling me to go back to my GP when Samaratains are meant to be a non judgmental and impartial service hear to hear you not their own short change .

You know what wish I had read these reviews before wasting my time on their online pilot chat service. I may have well talked to the wall think I would have had a better response. Uncaring, unsympathetic, no empathy and then clearly when bored with me cut me off. First time I reached out to this service and will not bother again. You slap signs up on bridges on trains etc that we’re here to help. No you’re not - this company needs an overhaul. People come to you when at their lowest ebb feeling they don’t want to carry on yet look at your reviews. It’s disgusting yet you’re a mental health service??? Deary me I wonder how many that have reached out to you have ended up harming themselves 😓

Don't trust them. They will threaten to call social services on a happy family if you're a little stressed. Other than that, they "can't give advice" which makes them pointless.

Edit: I'd really like to get in contact with people who feel the same way about these charlatans. We can help each other.

I've just got blocked for over a year ? For what ? Well I don't know . As I was not abusive. Neither did I misuse the service. I'm.also banned from calling the Welsh language line too , even when all I ever heard from them was that it was fine for me to phone back and express my stressed thoughts in my native language. I was also told by them time and again that I had used the service appropriately.

Clearly the Samaritans don't respect privacy let alone fair play neither do they respect a person's bilingual rights in practice .
This foolish, callous and counter productive decision was more then likely made by one of their pre set bots . Due to ignorant decisions made by duh management. As I might well have questioned the attitude of the last volunteer I spoke to on the main line or made critical comments about the appalling state of other public sector miss actors . However all software is controlled by people. In the case of the Samaritans. Clearly it is toxic people serving the interest of income driven managers and a ideology to suprass the lived experiences of callers from a less fortunate position. Within society.

All in all the Samaritans are a bunch of middle class people. Who seem to believe it is their own inherent right to, sit behind a desk and block the experiences of others. In order to suprass the callers lived thoughts. Which they will often snooker out of us . By starting the call in a faux manner of empathy For the services own narrow minded purposes.which often involved the abrupt extrapolation of sensitive data about a callers personal circumstances .
As per the 1984 style message I got on my phone. These lesser jobsworths as the head office want me to phone in to get some explanation which given their form will just be more of the same nonsense and a further data grab .
My remaining question would be . Why would I want to do that . ?? Trust a bunch of short sighted staff . For no valid reason. Least we forget at that level,they get paid to waste more time with their facade of soft language and pre planned routines of institutional double down . While I wont be compensated for an unnecessary waste of my time.

Terrible.

To the people saying “they’re just volunteers,” you need to start reading the room. Samaritans is marketed as the number one hotline for people in crisis—specifically those with suicidal tendencies. Yet, what do these “trained” volunteers actually do? There is no point in this charity existing if you don't hire people who have at least minimal experience in handling clients showing distressing signs of wanting to end their lives.

Today I called in hopes of feeling better, and a volunteer asked me baseless questions only to end the call with, “I can’t hear you, your voice sounds distorted... I’ll call you back later, okay?” and then hung up. Excuse me? I am a young person who requires help from a hotline that claims to assist people like me—and I get hung up on because you can’t hear me? Thanks, because this “charity” reminded me that if I feel like ending my life, I should just call 999. At least their operators have enough empathy to keep me calm while an ambulance is on its way.

I have plenty of experience supporting friends through their hardest moments, but these people? Based on these reviews, they clearly don't even want to do their jobs. It doesn’t matter if you find one or two people in this “horse show" who happen to be the best; half of these volunteers are absolutely hopeless. They are unbothered, unempathetic, and careless. If you think hanging up on mentally ill people will fix their problems, then disband this ridiculous organisation.

That man said he would call me back; he hasn't. Stop hiring people off the street who don't give a damn about helping people in need. If you have an excuse for this behaviour, I’d love to hear it, because you have no defence against the fact that it is your job to calm a person in need down.

I have absolutely no idea why this number is recommended by google and other platforms after today, I feel miserable and exhausted.

Don't answer the phone despite me calling 8 times now.