Mixxaudio レビュー 

While in a visit to the UK, I had bought a pair of StreamBuds Mini Charge 2 in TK Maxx in Chester. Upon returning to Manchester I found out that one of the buds was not working. Since returning to the store and getting a replacement was not an option, I wrote an email to Mixx customer support trying to solve the issue. Ben and Rizzy replied promptly, with suggestions on how to address the issue. After everything failed, I was offered and delivered a full refund. I would like to thank again Ben and Rizzy for being very professional and efficient, and for setting an example of how customer support should look like in practice.

Power bank bought and discovered it failed very soon
Contacted customer support who dispatched a replacement……that didn’t work either
Customer support then sent yet another replacement which came without a charging cable so of no use whatsoever
Steer well clear of this company

Excellent customer service when I lost my ear bud and contacted them about the possibility of buying a replacement. They weren't able to do that, which is a shame from an environmental point of view, but they were very pleasant and helpful, and gave me a discount to use against a new pair.

Great customer service. Everything is fast and easy done.

Very good Customer service nothing a problem sorted out my question in no time
Excellent A+

Had an issue with the product I purchased so did a Live Chat with a very helpful gent (Ben Savage). Excellent customer service - cannot fault him for sorting the issue out for me.

This company is on top ! Their customer service is excellent . I had Ben savage deal with my issues from start to finish and they are so good at responding to you and making sure your delt with correctly. Perfect thanks we now have more than one pair each in our house as the quality is good too !

Fantastic customer service from Rizzy, I have a portable vinyl player that the tone arm clip had broken.They quickly identified the part and despatched it via 48 hour tracked delivery.They even sent a video showing how to fit the part.

Amazing company! Great products, headphones and turntable with built in CD player are great quality both soundwise and value. Customer service was unparallelled! Highly recommended!

Genuinely one of the best customer services out there. It felt as if they truly wanted to help, rather than help just because it pays :)

I hope they continue to strive for this kind of experience for all other customers

Such a lovely team! Patient and willing to solve the problem. They even sent me replacement headphones! I'll always come back to this brand!

Rizzy cook in customer service assisted .
Excellent customer service. Rizzy cook is a credit to Mixx products.

My head fones wouldnt charge anymore an they were brilliant for the gym, Ben from support imediatley sorted the problem fantastic job thank you Ben an MIXX

Bought MIZZ headphones just before Christmas which sounded great, and very comfortable. The headband snapped about 5 months later, but as soon as I contacted MIXX they talked me through the process to return them and provided brand new replacement set which are great!

Excellent product and excellent customer service.
I received a pair of headphones for my birthday, which sadly broke. However, after contacting customer services, I was able to send them back and get a replacement free of charge. I highly recommend

The customer service was excellent and helpful, and any queries I had, dealt with straight away

One of, if not the BEST experience I had with customer support. Guided me through a difficult problem with my product while being very polite and especially patient.

Fantastic customer service. My daughter's headphones broke and a replacement set was sent without delay.
Very polite and timely interaction from any of the customer service team I dealt with. Thank you Mixx!

I contacted them about myearbuds on 20/4. They looked into the problem, had me return the product via free postage, identified it was faulty and sent me a replacement. All this done within days. I received the new one today 25/4. Excellent service carried out by excellent helpful and knowledgeable staff

Purchased the Analog Plus through AV Connection (Denmark), importing it to Japan. The design looked fantastic and I was genuinely excited to set it up.

The reality: within less than a month, the turntable could not hold 33 RPM — it kept jumping to 45 on its own, making every record unplayable at the correct speed. The CD player had no gapless playback, meaning silence was inserted between every track. Live albums, concept albums, anything with crossfades — all ruined.

A turntable that can't hold speed is defective. A CD player without gapless playback in 2026 is a design failure. These are not edge cases — these are basic requirements for a music player.

To their credit, the customer service team did respond and acknowledged the issues. But the product itself was so fundamentally flawed that I destroyed it and disposed of it after less than a month of ownership.

I cannot recommend the Analog Plus to anyone who actually listens to music.