Next day delivery is a lie,ordered before the cut off, apparently still is in processing for shipping
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Purchased a refurbed iPhone 14 (ordered from BackMarket, but supplied by MobileReborn). Phone arrived from Mobile Reborn quickly and really securely packaged. Had a couple of questions so messaged C... ãã£ãšèŠã
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Iâve purchased 4 phones for myself and children over years from Mobile Reborn and will continue to be a repeat customer, All have lasted so well and Iâve never had a problem, My phones have all com... ãã£ãšèŠã
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Found out about Mobile Reborn a few years ago when looking for an affordable phone and I have never looked back. I have bought about 5 phones from them for my whole family over the years and they have... ãã£ãšèŠã
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Mobile Reborn ã«ã€ããŠ
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Mobile Reborn is the market leader in retail-ready refurbished technology, specialising in Apple iPhone and Samsung Galaxy Smartphones.
The right way to buy tech!
ðžSpread the cost at checkout
ðFREE next day delivery
ð12 month warranty
ð30 day money-back guarantee
We're a talented bunch with over 100 years combined experience in the technology industry. Our passionate team of tech experts love what they do and encompass Mobile Reborn mission to deliver high quality technology at a competitive price. By purchasing a refurbished device, you are not only saving yourself money, you have a positive impact on the environment by stopping a perfectly good device going to landfill, in turn, reducing your carbon footprint!
As well as stopping a device contributing to the increasing levels of e-waste, partnered with One Tree Planted, we plant a tree for every device purchased directly from Mobile Reborn.
Keep up to date with all things Mobile Reborn by following our socials!
Instagram:@mobilereborn
Twitter: @mobilereborn
Facebook: @mobilerebornUK
TikTok: @mobilereborn
The right way to buy tech!
ðžSpread the cost at checkout
ðFREE next day delivery
ð12 month warranty
ð30 day money-back guarantee
We're a talented bunch with over 100 years combined experience in the technology industry. Our passionate team of tech experts love what they do and encompass Mobile Reborn mission to deliver high quality technology at a competitive price. By purchasing a refurbished device, you are not only saving yourself money, you have a positive impact on the environment by stopping a perfectly good device going to landfill, in turn, reducing your carbon footprint!
As well as stopping a device contributing to the increasing levels of e-waste, partnered with One Tree Planted, we plant a tree for every device purchased directly from Mobile Reborn.
Keep up to date with all things Mobile Reborn by following our socials!
Instagram:@mobilereborn
Twitter: @mobilereborn
Facebook: @mobilerebornUK
TikTok: @mobilereborn
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Unit 2, Road Two Industrial Estate, Winsford, Cheshire, CW7 2GT, CW7 3RX, Winsford, è±åœ
- 01606558866
- support@mobilereborn.co.uk
- www.mobilereborn.co.uk
4.0
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Recommend Mobile Reborn
This is the second time had a phone from this company.
Next day delivery, phones are very good and fair prices too.
Definitely recommend
2025幎9æ1æ¥
Mobile Reborn ããã®åç
Hi Sandra,
Thank you for taking the time to leave us 5 shiny stars! ð
Please don't hesitate to get in touch if we can help with anything!
Best wishes,
Team Mobile Reborn ð
The phone is in excellent condition
The phone is in excellent condition, definitely use them again
2025幎8æ14æ¥
Mobile Reborn ããã®åç
Hi there,
Thank you for taking the time to leave us 5 shiny stars! ð
If we can help with anything, please don't hesitate to get in touch!
Best wishes,
Team Mobile Reborn ð
Worst experience ever buying a phoneâŠ
Worst experience ever buying a phone from these people, it cost me money 3 times to return a faulty phone which I never had even had pleasure of using, £9 then got charged 7% for return yeh thatâs right, charged for receiving a phone what you paying £300 for, they kept telling me that the phone was not faulty and been tested, so I went to the apple shop and was told that the phone problem was probably broken screen from previous owner or water damage this is why it was flicking through multiple apps at once, I returned phone once again to them this time I was offered a refund but guess what I had to wait 5 weeks for refund to arrive to me, honestly people please donât waste your time on these people, Iâm shocked they have 4 stars as they donât deserve any !!! It was June time 2025 donât know exactly as now I have also lost all my details âŠanswer to the reply!!! Firstly how can the phone have been fully tested and still be faulty itâs not making sense! Was charged twice for returning the phone and why should a customer have to pay for a return when it was pretty obvious that the phone was faulty? So customer is paying for return of faulty phone then a 7%charge..thatâs criminal behaviour, and shouldnât be allowed, and the refund wasnât sent back straight away, so be warned about this, I bought one from Amazon and returned it back for upgrading I received refund within three days I have proof of what Iâm saying, I had no compensation for my loss only the 7% taken off on last return, I am wanting people to be aware of this
2025幎6æ15æ¥
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Mobile Reborn ããã®åç
Hi Lesley,
Thank you for taking the time to share your experience, and we're genuinely sorry to hear you feel let down by the process.
Weâd like to clarify a few points for transparency:
A full test report for the device has been provided and can be accessed via the link below:
https://historyreport.phonecheck.com/report/sxos9v536
Our terms and conditions, which are agreed to at the point of purchase, state that buyers are responsible for return postage. This is standard across much of the refurbished tech industry, and we work hard to ensure this is communicated clearly during the return process.
Regarding your refund, we can confirm that the refund has been issued in full, without the standard 7% deduction .
We're truly sorry for any inconvenience caused during this process. While we acknowledge that things didnât go as smoothly as either of us would have liked, we do hope this resolution shows that weâve taken your feedback seriously and acted fairly.
If thereâs anything else we can help with, please feel free to contact us directly.
Best regards,
Mobile Reborn Team
All round outstanding
Plenty of product choices. Prices to suit every budget and a choice of payment options.Efficient service.Never had any problems with any of the goods I have received and would recommend highly
2025幎7æ1æ¥
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Mobile Reborn ããã®åç
Hi Nicola,
Thank you so much for taking the time to leave us a glowing review! âïž
If we can help with anything, please don't hesitate to get in touch!
Best wishes,
Team Mobile Reborn ð
Phone is great
Phone is great. After sales service brilliant. Have recommended to several members of my family and all are very happy
2025幎4æ15æ¥
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Mobile Reborn ããã®åç
Hi There,
Thank you for taking the time to leave us 5 shiny stars! ð
We're so pleased to hear you're happy with your Mobile Reborn device and please don't hesitate to get in touch, if we can help with anything!
Best wishes,
Team Mobile Reborn ð
Scammers. Liars. Fraudsters.
Scammers. Liars. Will cause a bunch of faff and charge you extra for their problems. Take your money and run away, do not do business with this vile cretin of a company
2025幎7æ24æ¥
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Mobile Reborn ããã®åç
Hi,
Weâre very sorry to hear about your experience and take feedback like this seriously. We did request further information so we could look into the matter for you, but unfortunately, we have not yet received a response.
If you would still like us to assist, please donât hesitate to contact our Customer Service team directly with your order details â theyâll be happy to investigate and help resolve any outstanding issues.
Kind regards,
Mobile Reborn Team
Avoid
Avoid! After sending me a faulty refurbished phone, I am still waiting, for over 2 weeks now, for it to be repaired or replaced. Zero communication. Zero exclamation. Zero empathy. Terrible customer service and a shambles of a company.
2025幎7æ23æ¥
èªçºçãªã¬ãã¥ãŒ
Mobile Reborn ããã®åç
Hi Carla,
After checking our records, we can confirm that you are a Fonehouse customer, not a Mobile Reborn customer. As such, we are unable to assist with your query directly.
We recommend contacting Fonehouse customer support to raise your concerns, and we hope they are able to resolve the matter for you promptly.
Kind regards,
The Mobile Reborn Team
I paid next day delivery and it cameâŠ
I paid next day delivery and it came 3days later
2025幎7æ4æ¥
Mobile Reborn ããã®åç
Hi Kevin,
Thank you for your review, and we're very sorry to hear that your delivery took longer than expected.
Weâd like to clarify that your order was dispatched the same day it was placed, as promised on our end. Unfortunately, while we aim to provide next-day delivery, we do rely on third-party couriers like DPD, and any delays they may experience are, regrettably, beyond our control.
That said, we completely understand your frustration and apologise for the inconvenience caused. Weâre always working closely with our delivery partners to ensure timely service and will continue to push for improvements in this area.
If thereâs anything else we can do to assist or make this right, please donât hesitate to reach out directly.
Best wishes,
Team Mobile Reborn
Bad experience from start to finish
Bad experience from start to finish, firstly I ordered a phone but purchased wrong one so I returned the item, to then be charged 7% plus £9 return charge,but because they had my refund I ordered another one which I wanted, it arrived with faults from opening package, the screen was opening every app on the phone at same time, I contacted them, they told me it could be my account, returned the phone to them costing another £9 for them to return the phone saying they have tested it and it was fine, but Iâm not technical so I asked my son and granddaughter who is and everyone else whoâs got a iPhone, they clearly said itâs faulty itâs nothing you doing wrong, returned the phone again costing another £9 special delivery I had had it checked by professional support before hand so they couldnât fob me off again There was clearly a fault with the phone so 3 weeks later I still havenât received any refund itâs saying itâs been returned but hasnât reached me yet, I really want to warn people about this as I managed to get another phone from Amazon and service everything is perfect so donât be put off by getting refurbished phones just check reviews because I didnât and Iâm out of pocket for phones I never even used,
2025幎6æ10æ¥
èªçºçãªã¬ãã¥ãŒ
Mobile Reborn ããã®åç
Hi Lesley,
Thank you for taking the time to share your experience, and we're genuinely sorry to hear you feel let down by the process.
Weâd like to clarify a few points for transparency:
A full test report for the device has been provided and can be accessed via the link below:
https://historyreport.phonecheck.com/report/sxos9v536
Our terms and conditions, which are agreed to at the point of purchase, state that buyers are responsible for return postage. This is standard across much of the refurbished tech industry, and we work hard to ensure this is communicated clearly during the return process.
Regarding your refund, we can confirm that your details are with our accounts team and that the refund has been issued in full, without the standard 7% deduction â as a gesture of goodwill following your concerns.
We're truly sorry for any inconvenience caused during this process. While we acknowledge that things didnât go as smoothly as either of us would have liked, we do hope this resolution shows that weâve taken your feedback seriously and acted fairly.
If thereâs anything else we can help with, please feel free to contact us directly.
Best regards,
Mobile Reborn Team
Ordered a I phone xr for next dayâŠ
Ordered a I phone xr for next day delivery and phone still hasnât came this was a week ago today I paid for next day and still havenât got my refund I donât get whatâs going on but this isnât on
2025幎6æ3æ¥
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Mobile Reborn ããã®åç
Hi John,
We're sorry to hear that you have experienced delays with the delivery of your device.
Unfortunately, as an incorrect mobile number was provided on the order, this caused DPD to experience delays in delivering your parcel; as a code must be given to the driver to release the parcel.
After further investigation with DPD, it was confirmed that the device was forcibly taken from the driver at the delivery location, and is now in your possession.
Given this, and the nature of the incident, we will not be issuing a refund or providing further assistance.
Best wishes,
Team Mobile Reborn
Mobile Reborn ããã®åç
Hi There,
Thank you for taking the time to leave us a review, as a small business it is greatly appreciatedðð»
If we can help with anything, please don't hesitate to get in touch!
Best wishes,
Team Mobile Reborn ð
Exactly what we were looking for and asâŠ
Exactly what we were looking for and as described. Quick and easy purchase.
2025幎5æ29æ¥
Mobile Reborn ããã®åç
Hi Michelle,
Thank you for taking the time to leave us 5 shiny stars âš
Please don't hesitate to get in touch if we can help with anything!
Best wishes,
Team Mobile Reborn ð
DO NOT BUY FROM THIS COMPANY
DO NOT BUY FROM THIS COMPANY. You will most likely receive what i have, a low quality phone. A low percentage battery that is over 2/3 years old. After the 30 days warranty, it will show signs of its low quality/fault and you will be stuck with it. As-long as they ârepairâ it within the first 6 months of purchase you have no rights. All the 1 star reviews here in 2025 alone are for a reason! All they want is your money and to waste your time. Their products they are selling should be scraped. They have an answer for everything because theyâre well practiced in this con and iâm reporting them. Once your 30 day warranty is up they can do this nonsense for 6 months then you have pretty much no rights. Itâs a brilliant con really. High item price tag with low quality item. The low quality and low battery percentage should be reflected in the price & declared in the description. As a repair service a 100% battery should be the normal alone. They should be ashamed of themselves to be honest. Not a reputable company at all.
2025幎5æ23æ¥
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Mobile Reborn ããã®åç
Hi Phoebe,
Weâre truly sorry to hear about your experience and would like to address your concerns in full. Unfortunately, weâve been unable to locate any order information based on your review, which means weâre currently unable to investigate this further or offer support specific to your case.
We want to assure you that we take quality and customer satisfaction very seriously, and all our devices are sold with a 12-month repair or replacement warranty â well beyond the 30-day returns period â and weâre more than happy to assist with any issues that fall within that coverage.
Regarding battery health: our devices are rigorously tested to meet industry standards, and if a battery falls below acceptable performance during our checks, it is replaced prior to sale.
If you believe youâve received a faulty device or are unhappy with your experience, please contact our team directly with your order number so we can investigate and resolve this properly.
Best wishes,
Team Mobile Reborn
"Excellent" quality means bad battery
I purchased a phone categorised as "excellent" quality but it arrived with a worse battery health than my 2.5 year old phone it was to replace. I enquired to ask how this happened, and was told it was how they categorised "excellent". Really poor. Have requested a fix or refund.
2025幎5æ15æ¥
èªçºçãªã¬ãã¥ãŒ
Mobile Reborn ããã®åç
Hi Bob,
We're sorry to hear that you're unhappy with your device.
Weâd like to clarify that all our devices are guaranteed to have a minimum battery health of 80%, in line with industry standards for refurbished devices and your device matched the criteria with a battery health of 86%. The term "Excellent" refers strictly to the physical condition of the device â meaning it should be free from noticeable scratches, dents, or signs of heavy use.
We can see that you have been in touch with our customer service team who will address any queries regarding the return of your device.
Best wishes,
Team Mobile Reborn
I paid for excellent condition and theâŠ
I paid for excellent condition and the phone keeps freezing.
2025幎5æ6æ¥
Mobile Reborn ããã®åç
Hi Bethany,
We're sorry to hear you're experiencing a fault with your Mobile Reborn device.
We can see that you have been in touch with our customer service team who have provided all the relevant information to get this resolved for you as soon as possible.
Best wishes,
Team Mobile Reborn
Very quick delivery
Very quick delivery, amazing condition. No problems, will recommend and will be using again
2025幎4æ30æ¥
Mobile Reborn ããã®åç
Hi Ayesha,
Thank you for leaving us 5 shiny stars! âïž
If we can help with anything, please don't hesitate to get in touch.
Best wishes,
Team Mobile Reborn ð
Made my granddaughter very happy theâŠ
Made my granddaughter very happy the phone is working perfectly
2025幎4æ28æ¥
Mobile Reborn ããã®åç
Hi June,
Thank you so much for taking the time to leave us a review! ð
We are so pleased to hear your granddaughter is happy with her refurbished tech and please don't hesitate to get in touch if we can help with anything!
Best wishes,
Team Mobile Reborn ð
The device that I ordered was very goodâŠ
The device that I ordered was very good for my daughter. I like it a lot. The delivery came in time. IM very happy customer. There are no complaints at the moment about the device. IM so happy my daughter's happy for her birthday present. Thank so much
2025幎4æ28æ¥
Mobile Reborn ããã®åç
Hi Charlene,
Thank you so much for taking the time to leave us 5 shiny stars! ð
We're so pleased to hear your daughter is happy with their birthday present, and please don't hesitate to get in touch if we can help with anything!
Best wishes,
Team Mobile Reborn ð
A fraudulent and lying company
A fraudulent and lying company. This is the third time I have not been able to receive my package. I told them about the problem, but no one responded. They only deceive more.
2025幎4æ22æ¥
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Mobile Reborn ããã®åç
Hi Belal,
We can see the order was dispatched as promised and a delivery attempt was made however, no one was home to receive the parcel, we can then see you requested for the device to be delivered on a different day. The same day the device was delivered, you requested to return the device for the following reason "the phone as it does not meet my expectations". All details on how to return the device have been provided.
If you would like to discuss this further, please don't hesitate to get in touch.
Best wishes,
Team Mobile Reborn
Arrived promptly and exactly as ordered.
2025幎4æ11æ¥
Mobile Reborn ããã®åç
Hi David,
Thank you for leaving us 5 shiny stars! âš
We're so pleased to hear you have enjoyed your experience with us and you're happy with your Mobile Reborn device, please don't hesitate to get in touch if we can help with anything!
Best wishes,
Team Mobile Reborn ð
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