Mobiles レビュー 19,604

The customer service was brilliant so helpful in changing over our contract so easy

Very good customer service and very good deal for the price and network

The employee were very patient with i
20

Always a professional and friendly experience. Knows they’re sale items extremely well and provides clearly and precise information.

Im contract was due for renewal and I got a call. The person was extremely helpful and talked me through everything and found me a package that suited my budget.

The man I dealt with was very knowledgeable, plesent and phoned back at a more convenient time as promised. I would recommend them.

To start with, it wasn’t a good experience, because when I rang the first time at approximately 5.25pm, I ended up with a lady who didn’t seem to give a damn whether she made a sale or not and she was totally unhelpful, told me a load of lies about not being able to view what my contract was for the past year (even if I gave her my account number or mobile) and then offered me one package only, and put the phone down on me when I queried it; thankfully, I decided to ring back and ended up with a very friendly, helpful and informative young lady and she had no trouble getting my information up when I gave her my mobile number. She took the time to go through several packages and didn’t pressure me at all when I was taking time to process them & was very patient with me. I took out a package suitable to my needs and then put my husband on the phone and he took out a phone contract too, so she did very well and we were both impressed with her. That first lady could have made a difference to me going elsewhere, so I’m glad that I rang back

My last 3 Vodafone orders have been messed up I've requested phisycal SIM even when receiving them have not worked because customer services had cancelled the wrong Sims

Easy and quickly

Max was very helpful, patient and informative. Max provided me with all the information required to make the right choice and also answered all my questions!

Fantastic help, and got a really good deal. Rather use them, than go direct to Vodafone

Great customer service, speedy delivery

Painless very easy to deal with

I've used Mobiles.co.uk a few times, and always had a good experience. Fast delivery, prices are always competitive. They are a subdivision of Currys, so that's to be expected.

Today I received my 4th or 5th purchase through them and the phone had been opened and resealed before I received it. It does state this may happen on their FAQ, and is due to "quality spot checks", but honestly I find this really unusual and have never encountered this before.

It almost makes me think they are selling customer returns as new phones, and using "quality checks" as an excuse for the broken seal.

Surely a subdivision of Currys wouldn't be doing this, but why would a huge retailer such as Currys be opening new products to perform "quality checks"?

This seems extremely unusual to me, and I don't think I'll be buying from Mobiles.co.uk in the future. There's absolutely no reason a retailer should be opening brand new devices prior to sale. Quality checks are performed by the manufacturer, not the retailer.

Product as stated, swift delivery. Great deal, great refurbished phone

Fast and easy to organise movement on my account and to change my account type.
I went from contract to SIM and reduced my monthly bill.

The phone call was unexpected but welcome. The wrong time but we arranged a call back. The offer I was given was acceptable and agreed upon. No problems, all went as planned, very happy with the outcome and no complaints, couldn't have been easier.

Very good quality service.
Polite staff

could not have asked for Better the Girl that took a call got both of our orders. My wife had a sim only and I had a new phone.
but I will say the girl that took my wife’s before that was not good all and I’m glad I told my wife to ring back and speak to someone else as I said the second one was absolutely perfect. Charlie one purchase and can make it worse for your company.