Overall I have had a great experience using mobiles.co.uk Sadly I have noticed that iD Mobile prices have been creeping upwards, with less cashback, but I suppose that is the trajectory of ever... ãã£ãšèŠã
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I recently purchased a mobile phone and a SIM card contract from mobiles.I placed the order at night, and the phone and SIM were delivered the next day via special delivery. The phone arrived in its... ãã£ãšèŠã
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Great selection of SIM upgrade deals with cashback. Different levels of monthly download choices finding a perfect balance of low monthly fees with 5G options. Easy installation of new deal without an... ãã£ãšèŠã
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The phone call was unexpected but welcome. The wrong time but we arranged a call back. The offer I was given was acceptable and agreed upon. No problems, all went as planned, very happy with the outc... ãã£ãšèŠã
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At Mobiles.co.uk, we're dedicated to offering you the very best mobile phone deals in the market, whether it's a new phone contract, upgrade or sim offer. Mobiles.co.uk are the longest running online mobile phone shop (launched in 1995) and we're here to stay. Everything about our business is tailored to our customers. From the different offers available on our phone contracts like our incredible cashback by redemption and automatic cashback deals. There's something for everyone, no matter what your price range. We pride ourselves on our speed of service and delivery, ensuring that every moment your spend with us is as easy and as smooth as possible. We are 'The smart phone people', so our UK experts are here and happy to help with any queries you may have. Mobiles.co.uk is part of Currys Retail Limited.
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The customer service was brilliant soâŠ
The customer service was brilliant so helpful in changing over our contract so easy
Very good customer service and veryâŠ
Very good customer service and very good deal for the price and network
The employee were very patient with i
The employee were very patient with i
20
Always a professional and friendlyâŠ
Always a professional and friendly experience. Knows theyâre sale items extremely well and provides clearly and precise information.
Contract renewal
Im contract was due for renewal and I got a call. The person was extremely helpful and talked me through everything and found me a package that suited my budget.
Excellent Service
The man I dealt with was very knowledgeable, plesent and phoned back at a more convenient time as promised. I would recommend them.
Feedback for my experience taking out a new phone contract
To start with, it wasnât a good experience, because when I rang the first time at approximately 5.25pm, I ended up with a lady who didnât seem to give a damn whether she made a sale or not and she was totally unhelpful, told me a load of lies about not being able to view what my contract was for the past year (even if I gave her my account number or mobile) and then offered me one package only, and put the phone down on me when I queried it; thankfully, I decided to ring back and ended up with a very friendly, helpful and informative young lady and she had no trouble getting my information up when I gave her my mobile number. She took the time to go through several packages and didnât pressure me at all when I was taking time to process them & was very patient with me. I took out a package suitable to my needs and then put my husband on the phone and he took out a phone contract too, so she did very well and we were both impressed with her. That first lady could have made a difference to me going elsewhere, so Iâm glad that I rang back
My last 3 Vodafone orders have beenâŠ
My last 3 Vodafone orders have been messed up I've requested phisycal SIM even when receiving them have not worked because customer services had cancelled the wrong Sims
Fantastic customer service
Max was very helpful, patient and informative. Max provided me with all the information required to make the right choice and also answered all my questions!
Fantastic help
Fantastic help, and got a really good deal. Rather use them, than go direct to Vodafone
Great customer service
Great customer service, speedy delivery
Painless very easy to deal with
Painless very easy to deal with
Phone already opened before I received it
I've used Mobiles.co.uk a few times, and always had a good experience. Fast delivery, prices are always competitive. They are a subdivision of Currys, so that's to be expected.
Today I received my 4th or 5th purchase through them and the phone had been opened and resealed before I received it. It does state this may happen on their FAQ, and is due to "quality spot checks", but honestly I find this really unusual and have never encountered this before.
It almost makes me think they are selling customer returns as new phones, and using "quality checks" as an excuse for the broken seal.
Surely a subdivision of Currys wouldn't be doing this, but why would a huge retailer such as Currys be opening new products to perform "quality checks"?
This seems extremely unusual to me, and I don't think I'll be buying from Mobiles.co.uk in the future. There's absolutely no reason a retailer should be opening brand new devices prior to sale. Quality checks are performed by the manufacturer, not the retailer.
Product as stated
Product as stated, swift delivery. Great deal, great refurbished phone
Fast and easy to organise updates
Fast and easy to organise movement on my account and to change my account type.
I went from contract to SIM and reduced my monthly bill.
The phone call was unexpected butâŠ
The phone call was unexpected but welcome. The wrong time but we arranged a call back. The offer I was given was acceptable and agreed upon. No problems, all went as planned, very happy with the outcome and no complaints, couldn't have been easier.
Very good quality service
Very good quality service.
Polite staff
could not have asked for Better theâŠ
could not have asked for Better the Girl that took a call got both of our orders. My wife had a sim only and I had a new phone.
but I will say the girl that took my wifeâs before that was not good all and Iâm glad I told my wife to ring back and speak to someone else as I said the second one was absolutely perfect. Charlie one purchase and can make it worse for your company.
Good so far ð
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