MSH レビュー 219

I rated 1 star because 0 is not an available option. Three months and counting trying to get re-imbursed for less than 1000$ of pre-approved out of pocket emergency medical expenses.
Their Portal and communication system is garbage and outdated.
I do admit that the frontline people I have spoken with (on way to many occasions) are friendly.

Site internet incompréhensible.
Suivi des mensualités 🤷

Malheureusement l'intégralité du process. Sachant qu'en plus j'étais client (collectif).

Inscripcion de seguro 37604707-1774465040

Calling their service feels like a gamble—sometimes you reach someone who struggles with the language, other times an agent who seems disengaged or even rude, and occasionally someone genuinely helpful who goes out of their way to assist.

The inconsistency is the real issue; while some agents are excellent, others transfer calls due to lack of understanding or handle interactions poorly.

Overall, MSH would benefit from tighter quality control, ensuring strong agents are retained and others receive proper training.

Je rencontre depuis plusieurs semaines des problèmes récurrents avec MSH concernant mes remboursements de soins.

Malgré des demandes très claires de ma part et une note explicitement ajoutée dans mon dossier indiquant que les remboursements doivent être effectués en euros, MSH continue d’émettre les paiements en livres sterling, simplement parce que mon IBAN commence par “GB”.

Résultat : les paiements sont rejetés par la banque et les remboursements prennent des semaines de retard.

Aujourd’hui, cela fait plus de deux semaines que j’attends un remboursement d’environ 220 €, et l’on m’explique maintenant que je dois attendre que le paiement incorrect en GBP soit rejeté avant qu’un nouveau paiement en Euros puisse être émis.

Le plus inquiétant est que lors d’un appel avec leurs services, il m’a été clairement expliqué que les agents qui traitent les remboursements ne consultent pas les notes présentes dans les dossiers clients et se contentent de regarder le pays de l’IBAN pour décider de la devise du paiement.

On m’a même suggéré d’ouvrir un compte dans la zone euro pour éviter ce problème, ce qui est totalement inacceptable : un client ne devrait pas avoir à modifier son organisation bancaire pour compenser un dysfonctionnement interne.

J’ai déjà contacté leur service réclamations, donc inutile de me répondre avec un message automatique me demandant de faire cette démarche.

Cette situation est extrêmement chronophage, stressante et totalement évitable si les instructions présentes dans les dossiers clients étaient simplement respectées.

Our claim has been unrightfully declined, even though the situation is literally what we are insured for. We provided all required documentation, yet the claim was rejected without a clear and fair explanation. It feels extremely frustrating to pay for coverage and then be denied when you actually need it. Based on this experience, I would not recommend taking this insurance.

We are very satisfied with the medical insurance services provided by MSH International. Truly appreciate the professionalism, prompt support, and efficient cooperation we have experienced since becoming members.

Both my wife and child, who are co-insured under my policy, have also benefited from the high-quality services and responsiveness offered by MSH.

Since joining the company and enrolling in this insurance plan, we have consistently received reliable assistance and clear communication, which gives us confidence and peace of mind.

Overall, we are very pleased with the collaboration and the level of care provided, and we value the positive experience we have had so far.

This company is run by human garbage. Emergency rooms refuse to deal with them as much as possible. My wife go left in a hallway with homeless addicts when they found out we had MSH. Based on my experience, they are harvesting chromosomes and installing an extra one in every employee. They exemplify greed and incompetence. You'd be better off being insured by a bloated roadkill. If I had to dal with thm again I'd consider shooting myself - except I'd have to pay out of pocket for care and never get reimbursed.

MSH m’accompagne dans la prise en charge de mon cancer. A chaque fois l’assurance réagit rapidement même dans l’urgence, vraiment on ressent le soutient de MSH. Merci beaucoup .
Je recommande vivement MSH

تجربتي مع هذهِ الشركة كانت ممتازة لديهم كادر وممثلين أكثر من رائعين صدقاً أقولها ومن كل قلبي ووجداني إنها شركة إنسانية بالدرجة الأساس ولديهم حرص عالِ على متابعة الشخص ومتفهمين جداً لجميع الحالات الطبيعية والعاجلة... أُقدم محبتي واحترامي شركة أكثر من رائعة وبامتياز

Very good Company
.Thanks for all your services.

Absolute shambles of a medical insurance company, they are only open Monday to Friday and the Bot wont give out any direct contact information.

I warn EVERYONE not to use this company

Insurance is meant to provide financial protection and reimbursement for losses resulting from accidents, injury, or property damage.

Based on my experience, this company should reconsider its definition of that promise. I purchased insurance for my mother, and while she was undergoing open-heart surgery, your company provided no consideration of why people seek insurance in the first place — especially during medical emergencies.

The terms and claims process need serious improvement and clearer communication. During a crisis, when most of my focus should have been caring for my mother, I instead found myself overwhelmed with endless requirements and repeated requests for additional documentation. Many of these documents had to come from her doctor in the Philippines, which made an already stressful situation even more difficult. If your company needed that, then require it in the first place.

There was no smooth or supportive process — only added stress at the worst possible time.

For the sake of your loved ones and your own peace of mind, I strongly suggest looking into other insurance providers.

Delais dans les reponses et le payments
Aucune connaissance des contrats
Paye une operation in UK pas plus de 180 pounds

Amateurs

Terrible company. I should have listened to all the reviews, but I took a chance because of the price. They canceled my insurance for my infant daughter and me while we were away on vacation. There was no notification by email, and I only noticed because I happened to log in by chance and couldn’t anymore. No information was given by customer service. AVOID AT ALL COSTS.

Je rejoins bcp d’avis;
malheureusement le service clients est inexistant, ils ne se donnent même pas la peine de répondre à vos e-mails ! Quand aux remboursements… ils interviennent 10 jours après (et encore souvent je dois relancer) et ils ne remboursent pas des soins prévus dans le contrat souscrit. bref, à fuir, si c’était à refaire j’aurai souscrit ailleurs.

C'est très rassurant de constater que la compassion, l'entraide et l'humanité ont encore un sens. Je n'ai jamais connu autant de professionnalisme et de gentillesse de la part du monde de l'assurance. MSH est une entreprise extraordinaire. Cela mérite d'être signalé.
Le Dr Ahmed Zouari a pris le temps de m'expliquer la démarche à suivre pour mon suivi médical.
Avec patience. Il m'a également envoyé une liste impressionnante de médecins exerçant à proximité de mon domicile. Je vous remercie !

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