I returned a faulty stroller to My Babiie 1 week ago. DPD tracking confirms the parcel was delivered to their warehouse. I have emailed customer service multiple times for an update, but received no r... ãã£ãšèŠã
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Found just what I was looking for.The colour was exactly perfect.The price was really really good.Good communication swift delivery,well packaged.Will definitely use this company again,Thankyou
The whole process, from start to finish, was simple and intuitive. The range of products was clearly displayed, with full descriptions, dimensions and pricing The prices were competitive, and special... ãã£ãšèŠã
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Ordered the black car seat for my son. I ordered it on the afternoon and it literally came the next morning. I was so shocked - very happy though. Looks beautiful and easy to set up Iâll be ordering... ãã£ãšèŠã
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My Babiie ã«ã€ããŠ
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"For little people who dream big"
Safe and stylish baby gear
Amazing Strollers, Highchairs, Car Seats, Travel Systems, Nursery Essentials & more.
Lovingly crafted baby products that let you stand out from the crowd.
Stylish & Functional
My Babiie products are highly functional as well as looking great! Years of parenting allowed us to create products that work great for us parents. With our different models of strollers you will be able to find the one that is the perfect fit for you and your family.
Created by parents, for parents
We understand life with little ones and are here to make it that little bit easier, by creating products we know you'll love because we love them too! Years of parenting has allowed us to know what works, what doesn't, and what we wished was available. This combined with our passion to provide only the very best for you and your family mean that My Babiie gear is gear that your family can rely on, as it has not only been tested by parents, but it's been created by them as well - us!
Colourful & fun
We create products that we know you will love because we love them too! Colour and fun runs through all our products with fashion forward modern prints and patterns. Designed for the modern parent, My Babiie products are brilliantly unique with patterns for all styles and tastes.
www.mybabiie.com
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Shop Highchairs
Shop Car Seats
Shop Nursery Essentials
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Commercial Road, TN12 6EN, Paddock Wood, è±åœ
- info@mybabiie.com
- www.mybabiie.com
4.3
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Car seat was delivered quickly
Car seat was delivered quickly. Not used yet but fits the car well and feels secure
2026幎7æ23æ¥
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My Babiie ããã®åç
Hi Tracey,
Thank you for your lovely review. We're pleased to hear your car seat arrived quickly and that it fits your car well and feels secure. We hope you're just as happy with it once you begin using it.
Kind regards,
The My Babiie Team
Fast no issues and in good conditionâŠ
Fast no issues and in good condition could t have asked for better tbh.
Pram was for misses who is over moon with it and has already shown it of to friends ps 2 of her friends had to get it even tho they had prams.
2026幎7æ18æ¥
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My Babiie ããã®åç
Hi David,
Thank you for your brilliant review. We're delighted to hear your order arrived quickly, in perfect condition, and that your partner is over the moon with the pram. It's wonderful to know she's already recommended it to friends. We hope you all enjoy using it.
Kind regards,
The My Babiie Team
I would not recommend this brand
I would not recommend this brand.
I ordered a new buggy because my other one was broken.
I received the buggy and it was broken so I couldnât put it together.
I emailed them for a replacement and all we have seemed to be doing is emailing back and forth. They want the batch code number, pictures of it packed in the box and the damage of the buggy.
Then they ask me if itâs still the same address it got delivered and Iâve confirmed yes. I told them the first line of my address and then they wanted me to confirm the postcode that they already have from the delivery.
I asked if they could come Friday to replace it but they stated they couldnât plan that far ahead and to contact them nearer the time.
Itâs like they just want to delay the process as much as possible.
Iâve said to them, when can they come and get the buggy to replace it?
Thereâs always something else they need from me. Why canât it just be straight forward.
I will never ever ever order from this brand again. Their replacement or refund process is very long draining process.
Iâm now without a buggy for a week now.
Iâm expecting them to email me tomorrow to tell me they canât pick it up and replace it because I didnât confirm my postcode, although Iâve already confirmed itâs the same address as the one they delivered it to and the first line of my address.
This brand is a joke
2026幎7æ22æ¥
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My Babiie ããã®åç
Hi Charli,
Thank you for taking the time to share your feedback. We're very sorry to hear how frustrated you feel, and we sincerely apologise for the inconvenience this has caused.
We completely understand that being without your buggy is difficult, and we appreciate that you wanted the replacement process to be as quick and straightforward as possible.
The information we requested, including the batch code, photos of the issue, and confirmation of your address, forms part of our standard warranty process. This allows us to investigate the issue thoroughly, log the case internally, and ensure we have all the information needed to resolve the matter as quickly as possible. We appreciate that this can feel repetitive, but these checks are an important part of the process.
Regarding the collection date, unfortunately we're unable to book exchanges several days in advance, which is why we asked you to contact us closer to your preferred date. This is due to the way our courier schedules collections.
We're genuinely sorry that your experience has left you feeling this way, as this is never the level of service we aim to provide. We appreciate your feedback and hope that once your exchange has been completed, you'll be able to enjoy your My Babiie product.
Kind regards,
The My Babiie Team
Best Mike ever
I recently purchased a pushchair from mybabiie and was missing a small piece, so I emailed about the missing piece and had the pleasure of Mike from customer support reach out, asking for a few details and very quickly sending out the missing piece.
Itâs not often that these things are resolved so quickly, I was so impressed by the speed and great customer service.
Definitely recommend this company, and shoutout to Mike, who may just be doing his job but is doing it fantastically. Thanks again Mike, youâre the best!
2026幎7æ22æ¥
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My Babiie ããã®åç
Hi Sara,
Thank you so much for your amazing review. We're delighted to hear that Mike was able to resolve your issue so quickly and provide the support you needed. We'll be sure to pass your wonderful comments on to him, and we're sure he'll really appreciate them.
Thank you for your recommendation and for choosing My Babiie.
Kind regards,
The My Babiie Team
Great Customer Service
We had an issue with an item missing from our delivery, but I emailed Customer services and Mike emailed me back quickly and resolved my issue straightaway. We have a replacement part arriving tomorrow, so I am very happy with the service I received. Thank you Mike ð
2026幎7æ21æ¥
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My Babiie ããã®åç
Hi Melanie,
Thank you for your wonderful review. We're delighted to hear that Mike was able to resolve the issue with your missing item quickly and arrange a replacement for you. We'll be sure to pass your kind comments on to him. We hope your replacement part arrives as expected and that you continue to enjoy your My Babiie product.
Kind regards,
The My Babiie Team
Query quickly and effectively dealtâŠ
Query quickly and effectively dealt with by Mike
Excellent after sale service
2026幎7æ20æ¥
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My Babiie ããã®åç
Hi Stephen,
Thank you for your kind review. We're so pleased to hear that Mike was able to deal with your query quickly and effectively. Providing excellent after-sales support is very important to us, and we'll be sure to share your feedback with him.
Kind regards,
The My Babiie Team
Fast delivery within 24 hours received
Fast delivery within 24 hours received
Packed well have used it once and so far is great what you expect from a stroller
2026幎7æ19æ¥
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My Babiie ããã®åç
Hi Yasar,
Thank you for taking the time to leave us a review. We're delighted to hear your stroller arrived within 24 hours, was well packaged, and that you're happy with it so far. We hope it continues to meet your expectations and serves you well for many adventures ahead.
Kind regards,
The My Babiie Team
Smart looking car seat
Easy ordering and quick, safe delivery. Haven't used the car seat yet but it looks smart and is exactly as described.
2026幎7æ20æ¥
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My Babiie ããã®åç
Hi Jane,
Thank you for your lovely review. We're pleased to hear you found the ordering process easy and that your car seat arrived quickly and safely. It's great to know it was exactly as described, and we hope you're just as pleased with it once you begin using it.
Kind regards,
The My Babiie Team
Still hasent been delivered needed itâŠ
Still hasent been delivered needed it for our holiday on Wednesday that's why we orderd it in plenty of time
2026幎7æ12æ¥
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My Babiie ããã®åç
Hi Fiona,
Thank you for taking the time to leave your review.
We're very sorry to hear your order didn't arrive in time for your holiday. We completely understand how disappointing and frustrating this must have been, especially as you placed your order with plenty of time to spare.
Please get in touch with us at info@mybabiie.com with your order details if you haven't already, and we'll be happy to look into this for you and see how we can help.
Kind regards,
The My Babiie Team
Car seat arrived super fast
Car seat arrived super fast! The seat is amazing and looks very comfortable
2026幎7æ18æ¥
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My Babiie ããã®åç
Hi Aimie,
Thank you for your lovely review. We're delighted to hear your car seat arrived so quickly and that you're pleased with it. It's wonderful to know you think it looks comfortable, and we hope you and your little one enjoy using it.
Kind regards,
The My Babiie Team
My Babiie ããã®åç
Hi Janet,
Thank you for your review.
We're pleased to confirm that your refund has now been processed. Please allow a few working days for the funds to appear in your account, depending on your bank or payment provider.
If you have any further questions, please don't hesitate to get in touch with us at info@mybabiie.com.
Kind regards,
The My Babiie Team
My Babiie ããã®åç
Hi Meklit,
Thank you for taking the time to leave us a review. We're delighted to hear you're enjoying your pushchair and that you're pleased with it.
We also appreciate your feedback regarding the weight. Customer comments like yours are invaluable to us, and we'll be sure to pass this on to our Product Team as we continue to develop and improve our range.
Kind regards,
The My Babiie Team
i would recommend
Great product range and smooth customer experience.
Fast delivery.
2026幎7æ14æ¥
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My Babiie ããã®åç
Hi James,
Thank you for your kind review. We're so pleased to hear you had a smooth shopping experience and were happy with both our product range and fast delivery. We really appreciate your recommendation.
Kind regards,
The My Babiie Team
Delivery was very quick
Delivery was very quick! Lovely product. I canât wait to see my new grandson in it!
2026幎7æ2æ¥
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My Babiie ããã®åç
Hi Alicia,
Thank you for your lovely review. We're delighted to hear your order arrived so quickly and that you're pleased with your purchase. We hope your new grandson enjoys many happy adventures in it.
Kind regards,
The My Babiie Team
Excellent service
Excellent service! Very fast delivery with easy tracking. My item came in excellent condition and I am very happy with my pushchair that was £30 cheaper than most other websites.
2026幎7æ13æ¥
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My Babiie ããã®åç
Hi S. Morais,
Thank you for your fantastic review. We're delighted to hear you were happy with our service, the fast delivery and the condition of your pushchair when it arrived. It's also great to know you found such good value with your purchase.
We hope you enjoy using your new pushchair.
Kind regards,
The My Babiie Team
Absolutely shocking quality andâŠ
Absolutely shocking quality and customer service
I am extremely disappointed with both the quality of this pushchair and the way this company has handled the situation.
My pushchair suddenly collapsed while my two-year-old son was in it. Thankfully he wasnât seriously hurt, but that was down to luck, not the safety of the product. A pushchair should never fail like this under normal use.
When I contacted customer service, I was initially told they had never heard of this happening before. However, after doing my own research, I found multiple reviews from other customers reporting exactly the same issue. That made me feel as though I wasnât being given the full truth.
To make matters worse, I was left without a pushchair while waiting for the issue to be resolved. As a parent, thatâs incredibly stressful and inconvenient. The whole process has been slow, frustrating and lacking in empathy.
A company selling products for babies and young children should put safety first. Instead, I felt dismissed and let down.
I would strongly advise anyone considering buying from this company to do their research first. Based on my experience, I have completely lost confidence in both the products and the customer service.
2026幎7æ16æ¥
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My Babiie ããã®åç
Hi Kizzy-Leah,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear about your experience and understand how upsetting this must have been for you and your family.
The safety of the families who use our products is our highest priority. As soon as you contacted us, your case was escalated as a product safety investigation, and we gathered the information needed to carry out a full technical assessment before arranging for the pushchair to be returned to us for inspection.
We appreciate that being without a pushchair was difficult. Once the necessary information had been gathered and you confirmed you wished to receive a replacement, we arranged for a replacement pushchair to be sent as quickly as possible. To make things easier, we also sent packaging to your home so the original pushchair could be safely returned to us for inspection before arranging the collection and replacement.
If anyone feels they've experienced a similar issue, we'd always encourage them to get in touch with us directly. We'll be happy to review their individual circumstances, investigate the product where appropriate, and do everything we can to help.
Thank you again for bringing your concerns to our attention. We appreciate your feedback and remain committed to completing our investigation and supporting you through the remainder of the process.
Kind Regards
My Babiie Customer Care
The product
The product are amazing for new born and little ones, thank you for your products I would recommend it to family and friends very happy
2026幎7æ6æ¥
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My Babiie ããã®åç
Hi Reece,
Thank you for your wonderful review. We're so pleased to hear you're happy with our products and that you would recommend My Babiie to your family and friends. Your support means a great deal to us.
Kind regards,
The My Babiie Team
Ordered the mb450 luxe in April withâŠ
Ordered the mb450 luxe in April with the dispatch date being 15th June as baby was due in mid June to then get an email saying dispatch has been delayed to the July 24th and recently received another email saying dispatch has now changed to first week of August I have emailed asking if pram would definitely be dispatched as my baby has already gone 4 weeks without a pram and they basically said they canât give me a definite that the pram would be dispatched I also asked for a partial refund as half the pram would be no use to me once it arrives which they have avoided answering. Canât get the first lot of pre orders out yet they have re released the pram again for pre orders.
2026幎6æ12æ¥
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My Babiie ããã®åç
Hi Jack,
I'm so sorry to hear about your experience and the disappointment caused by the delays.
I've just tried to find your communication history using your name, but unfortunately I haven't been able to locate anything, and Trustpilot doesn't provide us with any additional details.
Please could you email me directly at 'escalations@mybabiie.com' - FAO: Maddy and I'll personally look into your order, review what's happened, and see what I can do to help.
I look forward to hearing from you.
Kind regards,
Maddy
Head of Customer Experience
Very easy and confirmation straight away
2026幎7æ15æ¥
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My Babiie ããã®åç
Hi Sue,
Thank you for taking the time to leave us a review. We're delighted to hear you found the ordering process quick and easy and that you received your confirmation straight away.
We really appreciate your feedback and hope you enjoy your My Babiie purchase.
Kind regards,
The My Babiie Team
Great Customer Service Team!
Bought a stroller from My Babiie that I found was a bit too bulky for our car boot when it arrived. Contacted their customer service email and was given simple and clear instructions on how to send it back. I then ordered another compact stroller from them and had a mishap with the recliner straps which resulted in me cutting the bottom fabric and fixing the issue. I contacted customer services again about this issue and explained everything. I was fully supported throughout the ordeal with very swift responses from their team and the issue was fixed. They then stated they would be sending me another chair unit as a goodwill gesture to replace the one I had to cut open (even though this meant it was out of warranty). Very happy with the communication and fast responses from My Babiie. The new stroller is perfect and extremely good value for money. I will definitely be recommending them in future. Thank you My Babiie, you are a great company.
2026幎7æ13æ¥
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My Babiie ããã®åç
Hi Victoria,
Thank you so much for your wonderful review. We're delighted to hear that our Customer Service team was able to help you with both your return and your replacement stroller. It's fantastic to know you're happy with your new stroller and that our team could provide a solution for you. Your kind words and recommendation mean a great deal to us.
Kind regards,
The My Babiie Team
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