I have had to use these guys twice for a warranty issue and both times they were super helpful and resolved my issue in a reasonable time frame. Thanks again and will buy our next stroller from you!
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Lovely company to deal with, all my emails were responded to really quickly (thank you Richard and Laura). I got an uppa baby minu v2 ex display for an absolute steal! I was so relieved when I found... もっと見る
企業が回答しました
Hands down this shop beats all the high end retailers! The team were incredibly helpful and patient while we chose our pushchair and car seat. They took the time to explain all the features, he... もっと見る
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Company took payment of £200 for a car seat saying they had the item in stock but didn’t send it in 7-10 days and ghosted emails and calls when we chased it, not returning messages. No response to req... もっと見る
企業が回答しました
企業情報
当該企業による記述
My Baby Stroller is a family run, Birmingham based business. selling prams, pushchairs, strollers, travel systems, double strollers, nursery furniture, clothes, toys and much more. We want to make shopping for baby products easier. Becoming a parent can be overwhelming, with so many options available, it can be hard to know what you need and you can end up spending too much money on the wrong things. Having recently welcomed a new addition to our own family, we felt that there wasn’t enough support in purchasing decisions and often felt like we were in the dark, spending too much money and wasting time scrolling through online shopping pages. Information that’s available to new or soon to be parents is so vast and confusing it can be difficult to know what to do. Our mission is to provide a place to purchase the essential baby products with your eyes open. Beyond that, we want to bring the community together and support new parents through one of the craziest times of their lives.
連絡先
14 Greenfield Crescent, B153AU, Birmingham, 英国
- 01218246675
- info@mybabystroller.co.uk
- www.mybabystroller.co.uk
4.4
優良
176件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I have had to use these guys twice for…
I have had to use these guys twice for a warranty issue and both times they were super helpful and resolved my issue in a reasonable time frame. Thanks again and will buy our next stroller from you!
2026年5月18日
自発的なレビュー
Excellent customer service
Lovely company to deal with, all my emails were responded to really quickly (thank you Richard and Laura). I got an uppa baby minu v2 ex display for an absolute steal! I was so relieved when I found a retailer actually willing to ship to Northern Ireland. Delivery only took 3days and didn’t cost that much extra. Love the pram. Would definitely buy from this company again
2026年5月7日
自発的なレビュー
My Baby Stroller からの回答
Hi Susan, Thanks so much for your lovely review, I hope you enjoy your stroller. Please reach out if you need anything else, Laura x
Do not order from here!
I ordered a Bugaboo Dragonfly from the website on April 9th where we were informed it would be 3-4 working days delivery! over two weeks later still no buggy. They didn’t even email us to say there was a delay or anything until we called up 24th to ask what was going on.
They told us that they couldn’t fulfill the order and they would have to outsource the buggy from another retailer. We then received the buggy but it didn’t come with the carry cot we ordered so we had to pick that up separately.
I would not recommend My baby stroller to anyone.
Terrible service
2026年4月29日
自発的なレビュー
My Baby Stroller からの回答
I am disappointed to read your review.
The original delivery window was 7-10 working days as stated on the product page and this was also communicated via email a few days after your order.
We contacted you with updates a few times during this window, and there was a small delay towards the end of this due to a courier issue.
This again was communicated as soon as we were made aware.
As soon as you let us know the urgency of the order, we rectified the issue to ensure that the product was resourced from elsewhere.
Delivery was then attempted the very next day, but unfortunately it was not accepted - and a subsequent attempt resulted in the parcel splitting in transit. Unfortunately, this was not in our control
I hope you can understand that we are a small business and that we do try to go above and beyond for all of our customers and it is disappointing when we read reviews like this. I understand that you were frustrated but we do not reflects us accurately.
Kind regards
Laura
Company took payment of £200 for a car…
Company took payment of £200 for a car seat saying they had the item in stock but didn’t send it in 7-10 days and ghosted emails and calls when we chased it, not returning messages. No response to requests for a refund and no updates on despatch.
2026年4月21日
自発的なレビュー
My Baby Stroller からの回答
Hi Ben,
I am disappointed to read your review, occasionally some deliveries are delayed outside of our control.
The delivery window for this was 7-10 working days and this was communicated. Any updates that were communicated after this were done so in the belief this was still the case.
Some "in stock" items are held within the manufacturer warehouse, and shipped directly, such as this one. The car seat was delivered 4 days over the delivery window and you were also compensated with a £50 free gift for this inconvenience.
Any "ghosting" was not intentional - whilst responses may not always immediate, updates were provided throughout, and we always do our best to keep customers informed.
I hope you can understand we are a small business and we treat all our customers with the upmost concern and urgency.
Kind regards, Laura
It was a lovely experience
It was a lovely experience. The staff are extremely pleasant and welcoming. The prices are very good also, cheaper than most retail prices. Would recommend to anyone looking for strollers and other things that come with it!
2026年4月4日
自発的なレビュー
Helpful and kind team!
The team was so helpful! They gave me great recommendations and sensible advice via chat and helped me pick the best pram for my family!
2026年3月18日
自発的なレビュー
Brilliant troubleshooting when we had…
Brilliant troubleshooting when we had an issue. Quick and easy delivery. Great customer service. Would definitely buy from them again.
2026年2月20日
Delivery nearly a week late
2026年2月24日
My Baby Stroller からの回答
Hi, apologies for the delay in your order being a couple of days over the delivery window, there was an issue in the courier depot, which was annoyingly out of our hands. We did update you every time we had information. We will pass on your comments and let the couriers know about the delay. Thank you for your order.
Lovely business run by lovely people
Second time we’ve had car seats from Mybabystroller. Always an excellent service and everyone is so helpful and lovely. The first time we brought our son in his infant carrier in search of a new car seat and we were actually told we don’t need one yet. Which I thought was really nice as you don’t get many people running a business letting you leave without spending something.
I knew then I was coming back when it was time for a new seat and we’ve just had our second Avionaut Stardust from this place delivered today. From coming into th store to having it delivered there has always been clear communication so thank you so much to you all!x
2026年2月18日
自発的なレビュー
My Baby Stroller からの回答
Thank you, always happy to help !
One of the cutest baby shop I ever…
One of the cutest baby shop I ever visited. People at the shop are so friendly and patient enough to explain the products and their pros and cons. Highly recommended.
2026年1月29日
My Baby Stroller からの回答
Thank you !
Great Shop
It’s a great local business. The prices are competitive with the big shops, but we got a much better service ordering all of our big purchases from here.
2026年1月8日
My Baby Stroller からの回答
Thank you !
Exceptional customer service.
Read the delivery times to align expectations. Great price, in fact the best price by some way. Perfect product and customer service team were exceptional.
2025年12月16日
My Baby Stroller からの回答
Thank you !
What an amazing business!!
So glad we purchased a pram from this little company for our daughter’s baby. I cannot fault their brilliant customer service. They were so helpful with advice and kept us updated and informed during the entire process from order to delivery. Would like to highly recommend them.
2025年12月3日
My Baby Stroller からの回答
Thank you !
Goods showing in stock but not available
Placed order Friday 12 Dec. Item was showing as in stock on website and really needed it early the following week. After hearing nothing and chasing the goods heard back late (around 10.30pm) on Tuesday 16 Dec saying the goods showing as in stock on their website actually wasn’t available and my order has now been cancelled. Very poor service and disappointing
2025年12月17日
自発的なレビュー
My Baby Stroller からの回答
Hi, apologise for the service you received. There was discrepancy in the inventory and the carrier was out of stock with us. This does happen occasionally during the very busy Black Friday and Christmas period. We are a family busy business and don't have the same tech and speed as the larger companies to update during the busy Black Friday period. We made contact as soon as we found out and apologised. We will look into making sure this does not happen again
Many thanks
10/10
Fantastic service from start to finish.
Easy to use website with a welcomed discount code for new customers.
Great customer service also; Laura was brilliant! Dealt with all enquiries promptly and resolved a delivery issue within 24 hours!
Will definitely be using their service again.
2025年11月28日
My Baby Stroller からの回答
Thank you !
An amazing little store…
Baby stroller the store and especially the staff have been a blessing in supporting us through all our little ones developments. Recently, purchased an avionaut car seater, they helped store it whilst I was busy at work and held it for us and kindly supported my wife in putting it in the car! A real gem of a store!
2025年11月28日
My Baby Stroller からの回答
Thank you !
Amazing customer service
Amazing customer service. Very helpful and great undamaged products
2025年11月19日
自発的なレビュー
My Baby Stroller からの回答
Thank you !
Great communication when there was an…
Great communication when there was an issue with my delivery. Quick delivery too.
2025年10月31日
My Baby Stroller からの回答
Thank you !
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