Mychildsroom レビュー 

Excellent quality and value. Very pleased with the ottoman bed that I have purchased.

Extremely Disappointing Experience
I had a frustrating experience with My Child’s Room and would not recommend them.

1. Order Placement & Unexpected Delivery Charge
• I ordered two beds and headboards on 26th December 2024. The order confirmation came on 6th January 2025, stating a 7-14 day delivery time.
• On the same day, I was informed of a £150 delivery surcharge to Northern Ireland, which was not shown at checkout. After negotiation, this was reduced to £40, payable via PayPal or cash upon delivery instead of through their official system.

2. Delivery Delays & Poor Communication
• The beds were due by 28th January, then 4th February 2025 but arrived on 11th February, after multiple delays and poor communication.

3. Product Quality Issues
• The beds arrived with missing bolts, unstable headboards, and poor workmanship, making assembly difficult.

4. Delivery & Unexpected Additional Charge
• The delivery driver arrived alone, leaving me to assist to carry heavy items from the truck into my home.
• He placed the beds in the hallway instead of the correct room and asked for an additional £10 to help carry them upstairs. Since I had no assistance, I felt pressured to pay.

5. Refund Not Received
• Due to the issues, the company offered a 20% refund, but I have not received it. Despite follow-ups, they have not provided proof that it was processed.

6. Poor Customer Service
• When I raised my concerns, the response was unhelpful and dismissive.
• I requested email-only communication, but I received multiple text messages and calls instead.

Concerns
• Lack of transparency – Delivery surcharges were not disclosed upfront. It is mentioned on the website but no amounts are listed or processed during checkout.
• Unreliable delivery timelines – Multiple delays with poor communication.
• Product issues – Items arrived with missing parts and poor workmanship.
• Unexpected extra charges – Delivery assistance required and an additional payment.
• Unfulfilled refund promise – Refund not received despite assurances.

I have kept all correspondence and will be raising my concerns with Trading Standards. I would not recommend this company based on my experience.

I’ve had two beds now from My Child’s room , two divans one small single ottoman storage and one small double without storage and over the moon with both , the mattresses are brilliant quality and so comfortable .

Thanks again

Good bed, my 10 year old is happy with his new bed. Delivery drivers very friendly and company kept in touch from when the bed as meant to be delivered to after when the bed was delivered.

Good quality bed ,friendly delivery drivers .good communication.If I had to give one criticism it would be it takes a few weeks for delivery but is good quality when comes

Good reliable company..our single bed was made well and the mattress really comfortable, communication was excellent and delivered on time
Thankyou x

Delivered on time. Easy to assemble. Great customer service, my query was answered immediately and after hours. Plus the kid loves it.

As we use it a single bed for a week we are happy with it. Storage and mattress its good. Price vs Quality is matching. All good, thanks

Excellent. We have ordered a pink velvet ottoman single bed. Very nice customer service staff, were helpful with my enquiry right through to delivery. Text updates for delivery. Bed was delivered on the date it was confirmed. They provided me with samples of colours. We are extremely happy and will be ordering an emerald green bed too.

We ordered my daughter her first bed. The guys are my child’s room were brilliant and despite snow they still delivered the bed. The bed itself is beautiful, easy instructions for the head board and most importantly my daughter loves it. Highly recommend and will use again.

Very good service and bed and mattress is amazing quality even the velvet very good quality make very well wrapped too. Would def order from this place again

Over the past year we have ordered on 3 separate occasions, each time we’ve had great communication about our order and delivery. The beds are exceptional quality, extremely comfortable and well packaged when delivered! We will be ordering again next month!
Highly recommend!

Communication was on point, right from the selection of the bed to advice on what matress would be best suited to our child. When delivery was being made, we had a text message to make sure we were in, and accommodations were made. The bed we received is absolutely beautiful, really good quality and perfect for what we were after. Really pleased with the quality and customer care :)

Ordered bespoke ottoman bed for my daughters bedroom , fits well into the space and she loves it .

Ordered a single ottoman bed for kids bedroom. The bed is well built, it’s a good quality and comfortable.

Good bed and my daughter sleeps well in it! Took a while before it got here, but customer support was good, and the bed is exactly as described. Mattress was good too!

We ordered a single divan bed with 2 drawers. Excellent service and quality from MCR.
Our daughter loves her new big girl bed!

We ordered a single ottoman bed for my little boys room. He loves his new big boys bed.
Bed seems well made, great quality for the price.
Delivery took a little longer than expected but once I got in contact with the company they replied very quickly. We weren’t around to take delivery but they left it as I instructed which was very helpful, would certainly use my child’s room again for my other children’s beds

Very nice bed all as described.

Really great experience from start to finish! Exactly what we needed and within a good price range. Delivery was pretty smooth and we were able to ring up and check for updates, as they weren’t emailed.

I’ve had really bad luck with ordering from other online retailers recently, including from a well known mattress company. My child’s room was such a pleasant surprise, I thought I would let potential customers know that we had a fantastic buying experience and would really recommend!