Awful!! Have been trying to chase regarding my order and cannot get hold of anyone! There landline no longer connects. They dont respond to WhatsApp messages. I am so upset as we used our son's birthd... ãã£ãšèŠã
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UPD: Refund for a straightforward return finally issued the last week of November for the order placed more than 12 months ago. So upgrading this to 2* from 1* on account on finally getting some money... ãã£ãšèŠã
Bought the Chesterfield Buttoned Fabric Upholstered Low Headboard with Kids Ottoman Storage Bed Base, was very pleased when it arrived. It took about 4 weeks to arrive which is fantastic as itâs all... ãã£ãšèŠã
Very very poor service, customer service diabolical to say the least. I had high hopes and always support small businesses. Ordered a bed, waited from February to April, bed arrives ....minus the hea... ãã£ãšèŠã
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MyChildsRoom is a UK-based specialist in made-to-order bedroom products for children and families. We design and supply a carefully selected range of beds, including ottoman beds, divan beds, bunk beds, headboards, mattresses, and ottoman storage boxes, with a strong focus on safety, durability, and practical design for everyday family use. We specialise in 2ft6 small single and 3ft single beds, making us a popular choice for childrenâs bedrooms, smaller spaces, and growing families. Many of our products are made to order, allowing customers to choose from a wide range of fabrics, colours, and finishes. This bespoke approach means each item is produced specifically for the customer rather than taken from stock, helping families create bedroom solutions that suit both their space and style. Why choose made-to-order? Made-to-order production allows for greater choice, improved quality control, and products that are built with long-term use in mind. Because items are manufactured individually, production and delivery times can vary depending on the product and level of customisation selected. We provide clear and realistic delivery information at the point of ordering and encourage customers to review this carefully before purchase. We understand that ordering a bed onlineâespecially for a childâis an important decision. Our team is available to assist with product queries, sizing, fabric choices, and delivery expectations both before and after an order is placed. Customer communication and aftercare are central to how we operate, and we value customer feedback as a key part of continually improving our service. Our aim is to provide thoughtfully made bedroom products, honest communication, and a reassuring experience for every family that chooses MyChildsRoom.
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- www.mychildsroom.co.uk
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Really great experience from start toâŠ
Really great experience from start to finish! Exactly what we needed and within a good price range. Delivery was pretty smooth and we were able to ring up and check for updates, as they werenât emailed.
Iâve had really bad luck with ordering from other online retailers recently, including from a well known mattress company. My childâs room was such a pleasant surprise, I thought I would let potential customers know that we had a fantastic buying experience and would really recommend!
Fantastic
From my very first query regarding colour swatches to delivery this company has been really amazing.
I ordered two matching Ottoman beds with Mattressâs for my Granddaughters who would be sharing a bedroom. Both Girls love their new comfortable beds and are sleeping better than ever. The storage is extremely useful and overall quality is excellent.
I highly recommend this company, fabulous communication and super product!
Well designed beds which look great
Well designed beds which look great. daughters love them. 1 month delivery not too bad in height of summer holidays. Good communications from delivery people.
Great beds
We are really pleased with bunk bed with the trundle we ordered. Really good value for money and easy to put together.
The team were really helpful in getting them to us within a couple of days as we needed them urgently.
Would definitely recommend them
Very good quality beds
Very good quality beds, boys absolutely love them. Good storage underneath. Highly recommend this company, they have every colour and design possible to imagine.
Great bed for your childâs room
We are very happy with the quality of our childâs new ottoman storage bed from My Childâs Room. The team were excellent in sending fabric samples for us to choose from and help speed up our decision making process, and the quality and finish of the final bed is exceptional. The only reason this isnât a 5 star review is that communication around the dispatch and delivery of the bed was hit and miss, with us having to chase on several occasions to get clarity on when it could be expected. However, there are zero complaints from us (or our little sleeper) on the final bed itself.
Personal service
When the bed is ordered on 1st July for my daughters 5th birthday was delayed, the owner called me to apologise, gave me a full refund and offered me the bed free of charge. Great guy!
Just absolutely amazing.
Just absolutely amazing.
1. Quick delivery
2. Communication every step of the way they put so many big companies to shame
3. Friendly
4. Helpful
I cannot speak highly enough
of this Company.
Most important they keep their promises.
Great quailty bed for great price
We ordered a double ottoman bed with matress. It's just what we wanted, it seems very well made, good quality and looks great. Very impressed for the price. There is plenty of storage space underneath too.
Only gave 4 stars as the delivery communication wasn't great. We had a late night phone call (10.40pm) and had to have a 6am delivery at short notice! We did however received an apology for this.
The bed was delivered on time and wasâŠ
The bed was delivered on time and was pretty.
High quality beds and service!
We were looking for a âbig girlâ bed, with added storage and very specific measurements as we are limited on space in a two bed flat. We found this lovely bed with lots of great fabric options that was a perfect fit. With delivery, the wait was slightly longer than anticipated but it was well worth it in the end- the delivery guys were great, the bed is well made, the storage section has a wooden bottom so your items aren't just on the floor. Customer service has been fab and it was very easy to get a response on any queries along the way. Would highly recommend ððððð
Brought a ottoman single bed for myâŠ
Brought a ottoman single bed for my daughter in oatmeal new fabric like teddy fur. Very good service. Was quick to put together. Only had to put legs and headboard on. The email service was quick to reply. Daughter loves the better. 10/10 on whole experience. Will be recommending others. Thank you!
The delivery of the bed was a littleâŠ
The delivery of the bed was a little later than I expected, however I got in contact with them and their communication was excellent! The bed was already assembled which was amazing, we just had to attach the headboard. The bed is beautiful and my daughter loves it! Would definitely recommend âmy childâs roomâ for anyone looking for a bed.
Good product
Adam is absolute credit to this company.
Thank you for sorting out .
Quality of the product great
Good company
Good company. Bed as described. My daughter absolutely lovely xxx
Hard work
I ordered an ottoman bed in February, the first issue was that I was told (post sale) that I would have to pay a postcode surcharge for delivery. This was not added before I checked out, my order confirmation showed free delivery - so that was extremely annoying.
2 MONTHS LATER I still had not received said bed nor had I had any response to my communications as to when it might be coming. I wrote my initial (negative) review on TrustPilot and was VERY promptly contacted by the owner with lots of assurances this was not a normal occurrence and it would be dealt with immediately. I gave him the benefit of the doubt, removed my review, and was promised free upgrades of removal of delivery surcharge, delivery to the room, assembly and a partial refund. The bed finally did come but the delivery chap left it in my hallway, leaving us to manoeuvre it to the required room and fit the headboard ourselves. I complained to the company, again, and was told that the courier was at fault and that I would be further reimbursed for the inconvenience. Having gone back and forth with the company for another month and a half I am still not in receipt of either of the refunds aforementioned. I am entirely bored of the whole frustrating thing. I would avoid using this company in the future for sure, not worth the hassle over 4 months just to get a bed.
(Two days later, edited to add.. )
Once again prompt response from the company having submitted THIS review...
FINALLY the refunded payment has been received after going to and fro for far too long. Glad it's done now as that was a stupid amount of unnecessary stress that could've been entirely avoidable.

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