MYKSTYLE UK レビュー 

138
•
TrustScore 5段階評価の4.5

4.4

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

I have bought from them multiple times before and they honestly have one of the best range for skincare (especially sets from olive young). Communication is excellent and delivery is fast too!!! They... もっと見る

5つ星のうち5の評価

Fantastic K-beauty haul! My items (Mise en Scène hair dye and serum) were packaged securely and arrived so quickly. The personal handwritten note from Queenie made it feel extra special. Highly recomm... もっと見る

5つ星のうち5の評価

Really happy with my MYKSTYLE order! 💗 I got the Torriden serum, Torriden lip balm and Dr.G Blemish Cream and I’ve been loving all three so far. The Torriden serum is really lightweight and ma... もっと見る

5つ星のうち1の評価

Good luck placing in order and get an update or ETA. 3 days after and no info just waiting for fulfilment... On the chat as cpstumer service only the bot saying we are back from holidays bla bla bla.... もっと見る

企業が回答しました

企業情報

  1. 健康・美容製品店

当該企業による記述

MyKStyle brings the latest (and best!) skincare and makeup products from South Korea right to your doorstep. We strive to make Korean Beauty easy and simple, so you can find the products that suit you best :)


連絡先

4.4

優良

TrustScore 5段階評価の4.5

138件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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ネガティブなレビューの 100%に回答しています

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4.4

すべてのレビュー

(138)

過去12か月のレビュー数: 55件

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

MYKSTYLE was efficient and reliable

MYKSTYLE was efficient and reliable, I’ve been looking for that product every where and they had it in stock. Delivery came at the proposed time.
I really loved the cute note.

2025年4月12日
自発的なレビュー
MYKSTYLE UK ロゴ

MYKSTYLE UK からの回答

hi there, thank you so much for the review. we're so glad we had the item you were looking for and it's our pleasure to send out cute notes to our customers :)

5つ星のうち4の評価

Efficient

Queenie was very efficient and attentive in replacing my faulty beauty tool, despite the many complications. She was fantastic and did everything she could to ensure her customer's satisfaction. I highly recommend Queenie and her professionalism!♥️

2025年3月31日
自発的なレビュー
MYKSTYLE UK ロゴ

MYKSTYLE UK からの回答

hi lovely, thank you so much for leaving a review! we're always happy to help :) thank you so much for your patience with us whilst we resolved the issue!

5つ星のうち5の評価

Really good service

I ordered an out of stock item, the service respondent was really quick to respond to my request for an update! I was offered an alternative product with an additional 10% or a refund. Even though I wasn't able to get my products, I was really happy with the service I received and the way they were willing to help!

2025年2月12日
自発的なレビュー
MYKSTYLE UK ロゴ

MYKSTYLE UK からの回答

hi lovely, thank you so much for leaving us a review! we're so sorry the item you wanted wasn't in stock at the time and we're working hard to improve the accuracy of our inventory for you :) always happy to help when we can!

5つ星のうち1の評価

I placed an order and didn’t receive it…

I placed an order and didn’t receive it yet! Tried to email them but they don’t answer.. I’m really disappointed ..

2024年12月23日
自発的なレビュー
MYKSTYLE UK ロゴ

MYKSTYLE UK からの回答

Hi there, I’m really sorry for the delay and for not replying sooner. Your order was placed during our holiday break, which slowed things down — and we should have made our holiday hours much clearer.

I hope you’ve received your order by now and are enjoying it. Thank you for sharing your feedback — it’s helped us improve how we communicate in the future. 💛

5つ星のうち1の評価

Ordered on the 26th of July

Ordered on the 26th of July. I have emailed and messaged, have had 0 response. My item was a pre order and a set of masks, the time frame on the website is 2-3 weeks. I have been a loyal customer spending £50+ monthly for a while, never had an issue! Really disappointing!!

2024年7月26日
自発的なレビュー
MYKSTYLE UK ロゴ

MYKSTYLE UK からの回答

Hi lovely,

I’m so sorry for the lack of response and the disappointment this has caused, especially as one of our loyal customers — we really value your continued support. Your order included a pre-order item, which can sometimes take a little longer to arrive, but we should have kept you updated along the way.

We’re reviewed how we handle pre-orders and communication to make sure this doesn’t happen again.

Thank you for sharing your feedback — it helps us improve. 💛

5つ星のうち1の評価

I Ordered a facemask over three weeks…

I Ordered a facemask over three weeks ago and nothing has arrived!!! I cannot find any contact with them at all. I bet they don’t reply to this review either. I think this is a scam.!!!

2024年7月22日
自発的なレビュー
MYKSTYLE UK ロゴ

MYKSTYLE UK からの回答

Hi there,

I’m so sorry you had this experience and for how frustrating it must have been at the time. We had some delays with pre-orders around that period, and we know our communication wasn’t clear enough.

I hope your order was resolved since then, but if not, please reach out to us via the web chat so we can make things right. Your feedback has helped us improve, and we’ve now made big changes to how we communicate shipping times and updates. 💛

5つ星のうち1の評価

DO NOT BUY FROM!

DO NOT BUY FROM!! Placed an order 9th July - haven’t received order & they don’t respond to emails!

2024年7月12日
自発的なレビュー
MYKSTYLE UK ロゴ

MYKSTYLE UK からの回答

Hi there,

I’m so sorry for the experience you had with us back in August and for the lack of response to your emails — I completely understand how upsetting that must have been.

We’ve since improved our processes and communication to prevent this from happening again. If your order was never resolved, please get in touch via web chat so we can make things right for you. 💛

5つ星のうち1の評価

DO NOT BUY

Placed a pre order on the 28th june. The item on the website states disptached within 2-3 weeks its now been over 1 month and it still hasn't been dispatched. I've emailed, sent a message on there website and dm'd on instagram and have had no response from them. DO NOT BUY from this company.

2024年6月28日
自発的なレビュー
MYKSTYLE UK ロゴ

MYKSTYLE UK からの回答

Hi there,

I’m so sorry for the delay with your pre-order and for not getting back to you sooner — I completely understand how frustrating that must have been. Around that time, we faced some unexpected delays, and we know we didn’t communicate as well as we should have.

We’ve since improved how we handle pre-orders and customer messages so this doesn’t happen again. If this order was never resolved, please get in touch via web chat so we can make things right. 💛

5つ星のうち1の評価

2 out of 4 items received, now emails being ignored

Purchased 4 items 10 weeks ago.
2 of them arrived in reasonable time. But I am still yet to receive the others.
Initially they replied to emails, excuses about stock, delays, being away etc. I gave them the benefit of the doubt. But then I complained again about the lack of product after 6 weeks and was told they were sent that day be special delivery. I am still yet to receive anything and now my emails are being ignored.
I don't recommend based on my rubbish experience.

2024年5月8日
自発的なレビュー
MYKSTYLE UK ロゴ

MYKSTYLE UK からの回答

hi lovely, thank you for your feedback. we apologise for the poor experience you've had and for missing your email. please check your inbox for our reply. additionally, we would like to reassure you that we will do our best to ensure your satisfaction on this matter.

5つ星のうち5の評価

Very happy with my K-beauty purchase

I purchased Laneige’s Cream Skin Cerapeptide Refiner Refill Pouch for a very competitive price, and it was quickly delivered. Will definitely be purchasing again from this store.

2024年6月24日
自発的なレビュー
MYKSTYLE UK ロゴ

MYKSTYLE UK からの回答

hi lovely, thank you so much for your review! we're really happy to hear you liked your K-beauty purchase :)

5つ星のうち1の評価

Scam

I usually don’t leave feedback in public forums but the lack of response from them urged me to. I made a purchase on the 13th May which never arrived so I got in touch about it and they responded saying it was out of stock and that it would take 2 more weeks if I wished to wait. I was okay to wait and also made another purchase.

Its been 4 weeks since that convo (today is 28th June) and nothing yet. I reached out so many times via the same email kindly requesting for more information on the status and they never responded. I reached out on the chat as well. Even an email responding about the situation would give you some confidence.

I’m starting to feel like this was a scam.

If items are out of stock the users shouldn’t be able to make a purchase in the first place, and even after that not until I wrote to them after a few weeks they mentioned it was out of stock.

This has been a really bad experience for me.

2024年6月28日
自発的なレビュー
MYKSTYLE UK ロゴ

MYKSTYLE UK からの回答

hi lovely, thank you for your feedback. we're really sorry for the delay and have responded to you via email and webchat. please let us know if there's anything we can do to reassure you - we'll do our best to ensure your satisfaction :)

5つ星のうち1の評価

Placed my order 2762

Placed my order 2762

7th June and still not received item. Can’t get through to anyone at customer service and want a refund

2024年6月7日
自発的なレビュー
MYKSTYLE UK ロゴ

MYKSTYLE UK からの回答

hi lovely, sorry for the delay! we replied to your message earlier this week :) please check your email for our reply x

5つ星のうち5の評価

Highly reliable and high quality products

Ive had an amazing experience, it was my first time and I will definitely order from them again.
They were prompt with updating me on shipping details and I've had previous troubles with other websites with fake replicas of Korean skincare brands but I can confirm that they sell original brands of high quality and authentication.
Their freebies and lovely note made my day, thank you MYKSTYLE <3

2024年6月15日
自発的なレビュー
MYKSTYLE UK ロゴ

MYKSTYLE UK からの回答

thank you so much for taking the time to leave us such glowing feedback lovely - much appreciated <3

5つ星のうち4の評価

The packaging is really nice and order…

The packaging is really nice and order arrived in a week!! Definitely recommend 🥰 and yes, I’m on my way to order another product 🥰🥰

2024年6月15日
自発的なレビュー
MYKSTYLE UK ロゴ

MYKSTYLE UK からの回答

eek can't wait for you to receive your next order lovely, thank you for taking the time to leave us a review x

5つ星のうち5の評価

Have ordered from this website twice…

Have ordered from this website twice now and have recieved excellent customer care. Items are dispatched promptly and I recieved great communication from them when I used their webchat. Will definitely be back to purchase more items.

2024年6月14日
自発的なレビュー
MYKSTYLE UK ロゴ

MYKSTYLE UK からの回答

thank you so much for the feedback lovely! I'm so glad we could help with your queries and hope you're loving your new K-beauty items x

5つ星のうち1の評価

Do not use

I've been waiting for my order 2642 for over a month. I've emailed twice, left a message on their website chat and Instagram DM and had no response. Terrible.

2024年6月14日
自発的なレビュー
MYKSTYLE UK ロゴ

MYKSTYLE UK からの回答

hi lovely, we're so sorry for the delay in your order. we sent out a reply to your website chat yesterday and again this morning 10-15 minutes after you messaged

thank you for your feedback and we hope you're happy with the resolution to your order. please let us know if there's anything else we can do to help :)

5つ星のうち1の評価

Waiting 5 weeks, no order or response to emails!

Ordered a product 5 weeks ago, lo and behold, no item! Order number 2647. No response to emails either! Wish I'd seen all these reviews before I ordered!

2024年5月6日
自発的なレビュー
MYKSTYLE UK ロゴ

MYKSTYLE UK からの回答

hi lovely, really sorry for the delay, we responded to your email from Friday this morning :)

5つ星のうち1の評価

Missing Product and No Reply

I ordered a product on April 26. A couple of days later I received an email saying they don't actually have the product in stock but that it would be restocked in two weeks and they would send it over.

It has been more than a month and I have already emailed twice asking for an explanation and they still haven't answered.

2024年4月26日
自発的なレビュー
MYKSTYLE UK ロゴ

MYKSTYLE UK からの回答

hi lovely, i'm so sorry for the delay. please check our email from earlier today for our response. we hope you're satisfied with our resolution! if not, the fastest way to reach us is through our web chat :)

5つ星のうち1の評価

I placed an order on the 17th May

I placed an order on the 17th May, and whenever I try to track my order it says it has not been dispatched. I would like to have some form of communication to let me know what is happening. It’s better to keep a customer informed than to leave them with no information at all. What is happening with my order?

2024年5月25日
自発的なレビュー
MYKSTYLE UK ロゴ

MYKSTYLE UK からの回答

hi lovely, we're so sorry for the delay, please check your email for our update and let us know if there's anything else we can do to help! :)

5つ星のうち1の評価

I’ve ordered and it’s been two weeks…

I’ve ordered and it’s been two weeks and no response. I’ve written to them and spoke online but no response.

Please I want a refund or my product.
Order number:2657

2024年5月9日
自発的なレビュー
MYKSTYLE UK ロゴ

MYKSTYLE UK からの回答

hi there, really sorry we have been away on holiday and have just come back today. we have just replied to your query via email and appreciate your patience :)

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