Nana ロゎ
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Nana レビュヌ 2,681

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TrustScore 5段階評䟡の4.5

4.7

家電修理業
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5぀星のうち4の評䟡

We contacted Nana after a conversation with Samsung about our ice maker. We weren't really sure what their role was in the repair, but quickly discovered they were just the match maker between us and... もっず芋る

5぀星のうち5の評䟡

I bought a GE refrigerator in June 2022.. it stopped freezing and making ice in October. Under warranty I was assigned Nana services for repair. Daniel the technician was awesome. This was not a qui... もっず芋る

5぀星のうち5の評䟡

The technician arrived within the beginning time of the time frame. We was very pleasant and he explained in detail what could’ve been happening with my washing. And once he completed the repair he e... もっず芋る

5぀星のうち5の評䟡

Samsung transferred me to Nana to fix the Ice-maker in my Family Hub refrigerator. It all looked like a scam at first: everything was managed through the app, no phone number to contact,... もっず芋る

䌁業が回答したした

䌁業情報

  1. 家電修理業

圓該䌁業による蚘述

Connecting consumers to appliance repair technicians via our app and website. Providing technology-enabled repair services today, training the workforce of tomorrow, and building the future of work for years to come. Nana's mission is to make people happy and simultaneously provide the highest level of service and peace of mind to every single one of our customers.

連絡先

4.7

優良

TrustScore 5段階評䟡の4.5

2681件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

この䌁業のTrustpilot 利甚方法

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5぀星のうち5の評䟡

Awesome Technician/Great Company with response time

The technician arrived within the beginning time of the time frame. We was very pleasant and he explained in detail what could’ve been happening with my washing. And once he completed the repair he explained what his findings were and the repairs made. He explained how to best operate my machine going forward. He cleaned up after hisself, which was great. He was a pleasant person to talk to. Great listener.

2023幎8月8日
自発的なレビュヌ
5぀星のうち5の評䟡

Samsung sent this company out to repair


Samsung sent this company out to repair my refrigerator and they were great! The service tech sent a text just prior to his arrival, he arrived on time, was courteous, professional, and knowledgeable. Fixed my refrigerator within 30minutes, and saved me money because I was ready to just replace it.

2023幎6月30日
自発的なレビュヌ
5぀星のうち4の評䟡

Referred by Samsung

We contacted Nana after a conversation with Samsung about our ice maker. We weren't really sure what their role was in the repair, but quickly discovered they were just the match maker between us and a technician.
They helped us schedule a technician and today the job was completed. The only reason they didn't get five stars is because we were contacted by two different technicians, which confused things in getting our repair done. Also there were four separate emails about repair parts being shipped, leading us to believe we were expecting multiple packages. But it was really just one package that they confirmed four times.

2023幎7月17日
自発的なレビュヌ
5぀星のうち1の評䟡

horrible customer service

This has been one of the worst customer service experiences. I originally requested a service appointment on June 14, 2023. The time frame given was 8 am until 5 pm. After waiting this entire time, I was told at approximately 5:30 that there was no technician available. The service was rescheduled for July 12, 2023 with an arrival time between 8 am and noon. After the arrival window had passed, I was then told I would have to reschedule for the following day. I cannot continue to rearrange my daily schedule to accommodate these fruitless service appointments.

2023幎7月12日
自発的なレビュヌ
Nana ロゎ

Nana からの回答

Thank you for providing your feedback. I apologize for the extremely disappointing customer service experience you've had. It's understandable that repeated delays and rescheduling can cause significant inconvenience and disruption to your daily schedule.

I'd like to provide some clarification on our scheduling process. Our appointments are set up in 4-hour windows, and once a technician is assigned to your job, we send a confirmation email and text message that includes the technician's name. Upon reviewing your notes, it appears that we received your service request on 7/5, and you initially selected 7/12 as the service date. However, we were unable to find a technician to confirm that appointment. Our intention is never to make you wait for service, and we aim to communicate the confirmation as soon as a technician is assigned to your job.

Fortunately, we were able to secure a confirmed appointment with a technician for today, 7/14. I understand that the technician was running behind schedule and reached out to inform you of the delay. We apologize for any frustration this may have caused. I hope that the technician's visit, now marked as "onsite," has alleviated your concerns. If you continue to experience issues after the technician's visit, please don't hesitate to reach out to us at Support@Nana.io, addressing your email to the Escalations Team. We would be more than happy to assist you further.

Once again, I apologize for the inconvenience and frustration caused by the scheduling challenges. We appreciate your understanding, and we are committed to ensuring a satisfactory resolution to any issues you may be facing.

5぀星のうち3の評䟡

Technician was great, notifications were horrible

Technician was great - correctly diagnosed the problem and seems to have resolved it. Nana’s appointment notification system, however, is an unmitigated disaster and that’s the reason I took off two stars. From the moment I contacted them I was subject to an endless flurry of contradictory texts and emails randomly confirming and rescheduling appointments. At one point a cancellation came through while the tech was actually standing here. Nana if you’re listening, your notification technology SUCKS and you should hire a human dispatcher.

2023幎7月7日
自発的なレビュヌ
Nana ロゎ

Nana からの回答

Jack,

Thank you for your review. We appreciate your feedback and are working diligently to correct our confusing and seemly frustrating communication process. We are however very pleased that your repair was successful.

5぀星のうち5の評䟡

Mr Guzman

Mr. Guzman with Intel Tech Solutions was contracted by Nana to repair the ice maker in my Samsung refrigerator. Took him 15 min to replace, very professional and will use him again on any other appliance, TV and sound system issues.

2023幎7月7日
自発的なレビュヌ
5぀星のうち5の評䟡

The technician was outstanding

Although I wasn't thrilled about having to do a repair on a fridge that is less than a year old, my technician was fantastic. He was punctual and explained everything that needed to be done. He went above and beyond to make sure I got quality parts and was very efficient with the repair.

2023幎5月30日
自発的なレビュヌ
5぀星のうち5の評䟡

Fantastisk sted

Fantastisk sted - den bedste pizza jeg har prÞvet wow og manden fik kartoffelmos og schnitzel alt hjemmelavet og perfekt - sÞd betjening og hyggelig atmosfÊre, kan kun anbefale dette sted 🎉🎉😍

2023幎6月24日
自発的なレビュヌ

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