We contacted Nana after a conversation with Samsung about our ice maker. We weren't really sure what their role was in the repair, but quickly discovered they were just the match maker between us and... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I bought a GE refrigerator in June 2022.. it stopped freezing and making ice in October. Under warranty I was assigned Nana services for repair. Daniel the technician was awesome. This was not a qui... もっと見る
The technician arrived within the beginning time of the time frame. We was very pleasant and he explained in detail what could’ve been happening with my washing. And once he completed the repair he e... もっと見る
Samsung transferred me to Nana to fix the Ice-maker in my Family Hub refrigerator. It all looked like a scam at first: everything was managed through the app, no phone number to contact,... もっと見る
企業が回答しました
企業情報
当該企業による記述
Connecting consumers to appliance repair technicians via our app and website. Providing technology-enabled repair services today, training the workforce of tomorrow, and building the future of work for years to come. Nana's mission is to make people happy and simultaneously provide the highest level of service and peace of mind to every single one of our customers.
連絡先
4.7
優良
2674件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
この企業のTrustpilot 利用方法
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👍!!!!!!!!!!!!!!!
2023年6月16日
自発的なレビュー
All repairs should be so easy
Quick honest and knowledgeable. No scams or pushy sales. Very friendly.
2023年6月14日
自発的なレビュー
Matthew
Matthew: calm, collected, good communicator, knows his stuff, fixed the problem, gave us advice on an issue caused by the initial problem but external to the dishwasher itself. Also gave helpful advice about our clothes washer and dryer, and refrigerator.
2023年6月14日
自発的なレビュー
The process was very well-planned and…
The process was very well-planned and efficient. Sandro was excellent! Delighted with the repair service. Highly recommend Nana.
2023年6月13日
自発的なレビュー
The service technician Hector
The service technician Hector, was very professional and knowledgeable about all home appliances, and made the requested repairs in a timely manner. My only concern was the high cost of the minor repairs done. Thanks!
2023年6月12日
自発的なレビュー
BEWARE!!!
BEWARE!!!! This company is AWFUL!!! There is no phone number to call that you can actually reach and speak to a live person. The ONLY phone number listed forces you to submit a message and/or phone call request online. I have done BOTH several times now with absolutely ZERO response! My service was through an extended warranty program, yet Nana incorrectly charged ME $200 to which, again, I have not been able to get a remedy for because I have been COMPLETELY IGNORED!!! The only reason I even gave ONE star is because you have to leave a rating in order to post your review. I have never, in my life, had such an issue with a company. Clearly, they could care less about customer service and will take your money and run. I'm currently seeking other avenues of recourse and am hoping I don't have to take drastic measures in order to get my money back.
2023年6月2日
自発的なレビュー
Nana からの回答
Thank you for your review, and thank you for speaking with me.
Horrible attitude
Horrible attitude, didn't know about my machine, couldn't use his own phone let alone fix something. Rescheduled 3 times. Can't get the company on the phone, have to send an email and wait for someone to call back.
2023年6月7日
自発的なレビュー
Nana からの回答
Thank you for your review. We apologize about your experience. We would like to collect more information so we can help you. I understand not having phone support is challenging. We re geared towards a self service system. However if you email me, I will respond as quickly as possible. Please reach out to Support@Nana.io Attention: Escalations Manager.
Brian was awesome
2023年6月7日
自発的なレビュー
Cedric was amazing
Cedric was amazing. Very friendly and professional! Worked fast and made sure everything was perfect before he left
2023年5月31日
自発的なレビュー
Excellent customer service
Excellent customer service! The technician was above professional, diagnosed the problem and when the parts arrived, he solved the problem efficiently.
2023年5月30日
自発的なレビュー
Dryer repair
Preston was here in the time frame that was set and took care of the problem. He's thoughtful and professional.
2023年5月27日
自発的なレビュー
My technician was friendly and…
My technician was friendly and experienced. He fixed several issues in a timely manner. I would use Nana again for any other repairs. Great job by Richard. Thanks. Nils
2023年5月25日
自発的なレビュー
What a great experience!
The whole scheduling process was very easy. Even though my appointment was scheduled for May 23rd, the tech message me and said they were close by and could make it today! How cool is that! Plus the technician was very knowledgeable and friendly.
Update: well it was great they came a day early, but this she wasn't resolved and they wouldn't let me reopen the case and have a technician back. I just happened to go through another provider.
2023年5月20日
自発的なレビュー
Nana からの回答
Hi Chris, Thank you for your review. We do apologize, once work orders are closed the warranty company doesn't allow them to be reopened as claims have been submitted at that point. The requirement is that the customer has to contact the warranty company and request a new work order. I do apologize for this misstep on our part. However I am very pleased to hear that your appliance issue was resolved. In the future we would be more then happy to make this right for you if the opportunity presents itself.
Technician was pleasant and helpful
2023年5月20日
自発的なレビュー
Professional and patient
Jorlanis was very professional and patient, He explained what was damaged and needed repair. He repaired the ice maker and told me what I had to do. Showed me what he did to keep the heat from the refrigerator out of the ice maker. he was clean and removed everything.
2023年5月18日
自発的なレビュー
Scott’s service
Scott was on time, fast and very nice. He’s knowledgeable and I really liked the service. I’ll definitely go with them again.
2023年5月10日
自発的なレビュー
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