The National Lottery レビュー 4,252

A poor and pointless change.
Sad to say, the new format is a massive disappointment:
1. Messages now tell you - “you’ve won”, so what? Absolutely nothing about the win, just identical messages, what’s the point?
2. I have to go into individual games to see what I’ve won, why? Why not tell me in messages, as before?
3. In games, if I’ve won on multiple lines, there’s no total given, I have to add that up myself, really? Thats lazy programming.
4. Email notifications for winns on the app are facetious, they’re not clever. Be factual and keep it professional.
This app and structure of advising wins has been changed for change’s sake, not to improve the experience. Quite the opposite has been delivered.
5. Please revert to the original, make messages useful to give relevant information, not just a copy-paste of something glaringly obvious by the time you’ve navigated there, or, better yet, lose it or revert to the old message style, telling you what you’ve won and on what.

Be interesting to see if you take all these 1* reviews on board.

It used to be so easy and straight forward. I just find the new upgrade so hard to navigate.
Why change something that worked already?

National lottery is an absolute joke just scams you all the time

Utterly shambolic! Website is absolutely awful - and now a long delay for the draw!
You really should have your license taken away!
Camelot never made the mess that you have made and are continuing to make!

Dreadful new website. Functionality is terrible, the account section / login is too complex and it’s hard to understand which dates your tickets are valid for. No longer get an email to tell you when the tickets have finished so inadvertently miss weeks. The old website wasn’t great but far better than what there is now!

I have used the lottery app for years, playing at least 3 game twice a week. It was great and easy to use. I find the new app a complete mess. I don’t find it user friendly and I have given up trying to navigate it. So I have not played it for months. I tries again yesterday, but I still find it unusable. If it stays this way, then sadly will just have to withdraw the funds I have left, and find something else. That is, if I can now work out how to do it.

It doesn’t matter how many times you delete a ticket , it’s still there , the whole website is more difficult to use and it saves all lucky dips you have won on it saves the numbers for next draw so you then have more additional numbers each and every draw , if I could have gave no stars I would have , every single draw is a pain to put on

Just doesn’t load and constantly times out.

Absolutely rubbish. While it's a total waste of money, it's a nice wee break from the mundane. Or it was. Now it's so random that you never know when the app might decide when your weekly limit has been reached. 9 days in so far. Going to delete it.

I find it amusing how when you “try” games… surprise surprise.. win win, the moment you pay … nothing.
On top of that, why have you made it so after you try the game, the option to try again is no longer there next to the pay button, so it tricks people into accidentally pressing the pay money button who were use to the try again option being there.
The national lottery is nothing but a huge SCAM now and I will no longer be paying money.

A total shambles.
I rang them a few days ago to resolve log on failures and regained access but it's gone again today and I'll undoubtedly be locked out due to too many log on attempts when it's their system that's at fault.
Even talking to their employee, I couldn't do much as she didn't have clearance to see my details which made her being on the help line a waste of both our time.

In spite of promised adjustments/upgrades to the very poorly-received new Lottery app, I’m still unable to easily see which draw my ticket is for. Isn’t this the most basic of information? Market research is clearly lacking/faulty here - seriously considering going back to physical tickets at this point. At least then I can easily keep track of which draws I’m still entered for - with the current app, I have no idea! Please, please listen to your customers - we’re losing faith very quickly 😟

Awful site. I put £20 on to play some instant win games and just faced a blank white screen half the time, couldn’t get into some games for love or money. Not my idea of fun. Closed my account. Then got an email saying my account has been temporarily locked to safeguard my gameplay. What??? No, I’ve closed it PERMANENTLY!

Unfortunately I couldn’t give it no stars.
It must be one of the worse web sites I’ve ever had to use and is a useful as a chocolate fire guard. Utter balderdash.

What has happened to the Lottery website of late? I play a few games over 4 week periods and now it's so difficult to see what games I have outstanding. For some reason you can only order your games in order of when purchased whereas it would be much more preferable at least to have the option to list them in date of draw order.

Did the lotteryvevery week before new takeover. The whole experience is a disaster now. Just tried 30 mon before Wednesday Draw to be locked out again. Use my phone App , as i did before with other operator always easy with no problems . again now locked out even though reset every time . Sick and tired of the new layout. Does, nt work to much distraction. Couldnt get ticket on. Nobody listens when you complain. Not a good company

Come back camalot. App is a disgrace , if it ain't broke don't fix it. The lotto which is soon to be joined to the powerball will be ruined, according to the national lottery on fb lots of regular players wanted better prizes, many of us not asked to fill in the questionnaire, can't play the lotto separately soon, tied in with the usa powerball, £4 a line, 2 chances of winning = powerball and a seperate uk draw. Nah don't think so, 69 main numbers in powerball game, 26 powerball numbers, the lotto is hard enough to win with 59 numbers, lucky to get a free lotto ticket matching 2 numbers, that's why the powerball rolls over to roughly 1billion dollars as more numbers, the UK prize fund is questionable too, no massive payout , a Annuity instead. Best tip will be to play 0 tickets and save £4. The best course of action would be to have reverted back to the £1 lotto, but nope you've increased it . Terrible reviews now especially regarding the new app, part of running a successful organisation such as this is to listen to customers, obviously you aren't.

Once again I've tried to sort out this appalling app. I can't get through with what was my password, I've tried restarting with a new password. There should be an enquiry into this.

No one knows who is winning, no one is investigating, sometimes lotteries are used to make black money white, so taxes can be avoided. If you know in LA fire a Rothschild family member died who won £40 million in lottery in USA. This is the casino where commission is going the top guys. They sometime let few people win to show the game is real.