Been purchasing food from Natural Instinct for a few years but over the past few months they have changed delivery suppliers and use AI bots for support. Since then I've had numerous failed deliveries... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Customer Service (Drew) went above and beyond to arrange a shipment of raw kitten food to my home in Guernsey 🇬🇬 and get it to my door still frozen 🧊 Amazing 🤩 Thank you 🙏 Purrfect! 😻
企業が回答しました
REQUESTED 20 WORKING DOG CHICKEN AND TRIPE FROM COUNTER . SALES LADY REQUESTED FROM BACK ROOM AS NOT ENOUGH IN DISPLAY CABINET. BACK ROOM STAFF CAME OUT WITH TOTALLY WRONG ORDER. I DECIDED TO T... もっと見る
Great product, quick delivery and excellent customer service from staff who I believe do genuinely use the products with their own pets and can offer solid advice. The 1 kilo pack is split into 2 x 50... もっと見る
企業が回答しました
企業情報
Natural Instinct について
当該企業による記述
At Natural Instinct, we are passionate about pets and believe that a healthy diet is just as important for them as it is for us. That’s why we provide complete and balanced raw dog food, made from the finest natural ingredients and packed with essential nutrients.
We believe in feeding as nature intended—a raw diet that supports optimal health, energy, and wellbeing. Our frozen raw dog food is made with high-quality, human-grade meats, fresh vegetables, and natural supplements, ensuring every meal is nutritionally balanced and free from artificial additives, colours, preservatives, and fillers.
We make raw feeding simple and stress-free. Our convenient frozen raw dog food is delivered straight to your door, ready for you to defrost, serve, and watch your pet enjoy. Whether you’re transitioning your dog to a raw diet for the first time or looking for high-quality, natural meals, we have a variety of recipes to suit all breeds, sizes, and dietary needs.
Shop here
Switching to a raw diet has never been easier. Whether you're new to raw feeding or a long-time advocate, we offer expert guidance and advice to help you make the best choice for your pet. Our website is filled with helpful resources, including transition guides, food calculators, and FAQs to ensure a smooth transition.
Give your furry friend the very best with Natural Instinct—pure, wholesome, and natural raw dog food that helps them thrive!
Visit our website and discover why so many pet owners trust us for premium raw dog food.
連絡先
Units 10‑12, Trade City Frimley, GU16 7AL, Camberley, 英国
- 01276 608500
- hello@naturalinstinct.com
- www.naturalinstinct.com
4.4
優良
1132件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 98％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Wonderful food for your dogs
The food was very easy to order from the website. The quality of the food is very high and our German Shepherd loves it. A good range of flavours to choose from. Quick delivery as well
2026年1月20日
Natural Instinct からの回答
Hello Paul
Thank you so much for your kind words! We’re delighted to hear your German Shepherd is enjoying the food and that you found the ordering process easy.
We’re glad you’re enjoying the variety of flavours and the quick delivery too!
Kind regards
Megan
Easy to order and quick to deliver,only…
Easy to order and quick to deliver,only problem is alot of the tubs had broken lids ,probably from transit ,this has happened before
2026年1月20日
Natural Instinct からの回答
Hello Penny
Thank you for your feedback. We’re glad to hear you found ordering easy and delivery quick. We’re very sorry to hear about the issue with the tubs and lids, we understand how frustrating that can be. We’ll be passing this on to our packaging team to help prevent it from happening in the future.
Kind regards
Megan
Natural Instinct からの回答
Hello Kathryn
Thank you so much for your review! We’re delighted to hear that your pup is enjoying the food and that it’s easy to feed.
Your support means a lot to us!
Kind regards
Megan
Natural Instinct からの回答
Hello Emma
Thank you for your 5-star review!
We really appreciate your support and are delighted to hear you were happy with the fast delivery.
Kind regards
Megan
Excellent
First time I had ordered from them on the advice of the breeder.
Excellent customer service, fast delivery and the quality of the food is excellent
2026年1月13日
Natural Instinct からの回答
Hello Victoria
Thank you so much for your lovely review!
We’re really pleased to hear that you found us on your breeder’s recommendation and that your first order was a great experience. It’s fantastic to know you were happy with the customer service, delivery, and, most importantly, the quality of the food.
We truly appreciate your support and hope to welcome you back again soon!
Kind regards
Megan
Natural Instinct からの回答
Hello Kay
Thank you for your review! We’re really glad to hear you’re happy with the product, our customer service, and the speedy delivery.
We truly appreciate your support and hope to see you again soon!
Kind regards
Megan
Easy process
2026年1月12日
Natural Instinct からの回答
Hello Lauren
Thank you for your review! We’re glad to hear you found the process easy. We really appreciate your feedback and hope to see you again soon!
Kind regards
Megan
Great food for our pup.
Angus loves it. I had no previous experience with raw food with our other dogs and was a bit skeptical about trying it with our new pup. Natural Instinct came highly recommended by our breeder and glad to say that the food comes in individual tubs (which aren't too bulky for the freezer). Will definitely be buying again.
2026年1月16日
Natural Instinct からの回答
Hello Helen
Thank you so much for your kind review!
We’re delighted to hear that Angus is loving the food. It’s completely understandable to feel a bit sceptical when trying raw feeding for the first time, so we’re really pleased that the recommendation from your breeder and your experience with us have given you confidence. Great to hear the individual tubs work well for your freezer too!
We truly appreciate your support and look forward to welcoming you back again soon.
Kind regards
Megan
Terrible customer service
Terrible customer service.
Placed my order, items never arrived days after the expected delivery. Received a dispatch email for part of my order with no explanation what would happen to the rest (refund/later delivery).
Chased my overdue delivery to be advised it will arrive next day, it did not.
Waited another day and still no delivery so I chased again to be advised the courier had issues due to the weather and they’ll send more for delivery the following day.
Again no delivery, chased AGAIN, to be told its not fit for delivery as its been >48 hours so the items would be spoilt.
I asked them to send for a third time and they told me 3 of the 5 items were now out of stock. At this point I asked for a full refund.
They agreed but over a week later it still wasnt confirmed. So back I go chasing customer service who finally advise the refunds been processed and to wait the 3-5 days for the money to be returned (which I should have already received by now if they’d processed the refund when first requested).
From placing my order to getting my refund will be 2.5 weeks + 3-5 days, thats just not acceptable to be without my items or my money.
At no point has anyone from customer service apologised. Their service is a complete joke, I was a first time customer with a large breed puppy so will take my money to a competitor.
2026年1月24日
自発的なレビュー
Natural Instinct からの回答
Hi Kelly,
Thank you for taking the time to leave your review. We are truly sorry to hear about the experience you’ve had with your order and completely understand your frustration.
We would love the opportunity to make things right. If you’d like to give us a call, we’d be happy to discuss this further and see how we can resolve the situation for you following your refund, the best number to contact us on is 01276608500.
Unfortunately, some delays, such as adverse weather conditions, are completely outside of our control, and we sincerely apologise for the impact this had on your delivery.
Please know that your feedback has been shared with our team so we can improve our processes moving forward.
We genuinely value every customer, and we’re sorry that we didn’t meet your expectations this time.
If there is anything we can do, please do give us a call.
Kind regards,
Jamie
huge issues with Delivery with this…
huge issues with Delivery with this company - great product but they keep missing the delivery . thats a shame . you order , in time according to their delivery terms and condition but you might not get it on time
2026年1月22日
自発的なレビュー
Natural Instinct からの回答
Hi Marie,
Thank you for taking the time to share your feedback.
We’re very sorry to hear that you’ve experienced issues with your deliveries. While we always aim to dispatch orders within the timeframes outlined on our website, there are occasions, particularly during busier periods, when delays can occur.
Please be assured we do everything we can to minimise these and keep customers happy.
We’d really appreciate the opportunity to discuss your orders with you and see how we can improve your experience going forward. If you’re happy to do so, please feel free to give us a call.
Kind regards,
Jamie
Too many damaged food boxes.
2025年8月20日
Natural Instinct からの回答
Hi Tony,
Thank you for taking your time to leave your feedback.
We are sorry that you are having broken tubs arrive to you, this is not how we would expect them to arrive and we want to improve where we can.
This will be raised with our packaging team to see if we can improve and make things better for future orders.
If you need anything, please do let me know.
Kind regards,
Jamie
My puppy can’t get to it quickly…
My puppy can’t get to it quickly enough! She absolutely loves it and this means I can concentrate on her training and not worry about her nutrition 🙂
2026年1月13日
Natural Instinct からの回答
Hello Alyson
Thank you so much for your lovely review!
We’re thrilled to hear your puppy loves it and that it’s helping you focus on her training. That’s exactly what we hope our products can do, make mealtimes nutritious, stress-free, and enjoyable for both pets and their owners.
We really appreciate your support!
Kind regards
Megan
Arrived on time and next day delivery
Arrived on time and next day delivery. Dog loves it.
2026年1月13日
Natural Instinct からの回答
Hello Lisa
Thank you for your review!
We’re so glad your order arrived on time and that your dog loves it. We hope mealtimes continue to be enjoyable!
We really appreciate your support.
Kind regards
Megan
Fantastic raw food, decent ingredients, delivered frozen solid and in good time, and for a great price. Excellent!
I don't have anything negative at all to say about Natural Instinct!. The number of options for food (turkey, chicken, beef etc) are great, the ordering process was very straightforward. The delivery of the items was perfect - absolutely everything still very much frozen, and very well packaged as well.
The food itself doesn't smell all that much, has a fantastic profile of meat, bone and low level of carbs, and there are plenty of juices running through the defrosted product that I am certain contain lots of nutrients for my boy.
As for my dog, he's a very happy chappy; normally a very picky eater, now a bit of a gannet. Even in just the week that I've had him on Natural Instinct, he feels stronger, has a firmer body, with a softer coat, and a very happy-go-lucky attitude.
I fully intend to remain with Natural Instinct, and have already recommended them to my parents for their dog too.
Thank you Natural Instinct, you've more than delivered the goods, and for a very competitive price too! :D
2026年1月12日
Natural Instinct からの回答
Hello Shaun
Thank you so much for your amazing review!
We’re thrilled to hear that your dog is enjoying the food and that you’ve noticed such great benefits so quickly. It’s fantastic to know that our products, packaging, and delivery are meeting your expectations, and that your picky eater has become a happy little “gannet”!
We really appreciate your kind words and your recommendations to your family. Your support means a lot to us, and we’re delighted to have you as part of the Natural Instinct family.
Here’s to many more happy, healthy mealtimes!
Kind regards
Megan
Natural Instinct からの回答
Hi there,
Thank you for taking your time to leave your feedback.
We are glad that Gus is enjoying it, however if you did want to discuss this with us, we would be happy to run through things to ensure you feel confident with the food you are feeding.
If you want to give us a call, you can on 01276 608500 and we can talk about this in further detail.
Kind regards,
Jamie
This was a starter gift from my…
This was a starter gift from my breeder. The ordering was straight forward & friendly.
My puppy is loving the food & cleaning her bowl every meal, couldn’t be happier
2026年1月2日
Natural Instinct からの回答
Hello Linda
Thank you so much for your wonderful review!
We’re thrilled to hear that your puppy is enjoying the food and that everything was easy and straightforward. It’s always great to hear happy mealtime stories, thank you for sharing, and we hope your little one continues to love every meal!
Kind regards
Megan
Received my order in 2days
Received my order in 2days, was well packed and the puppy food arrived still fully frozen.
2026年1月7日
Natural Instinct からの回答
Hello Patrick
Thank you so much for your lovely feedback!
We’re really pleased to hear your order arrived quickly, well packed, and still fully frozen, that’s exactly what we aim for. We hope your puppy enjoys the food, and we really appreciate you taking the time to leave us a 5-star review!
Kind regards
Megan
Staff very helpful
Staff very helpful
Order always delivered on time
My dogs absolutely love the raw food
My dogs coats are always shinny they have lots of energy
Have been using Natural Instincts for many years and will continue to do so
2026年1月6日
Natural Instinct からの回答
Hi Trish,
Thank you for your kind review.
We are happy to hear that our staff are helpful and that more importantly your dogs love our food!
If you need anything just let us know!
Kind regards,
Jamie
Natural Instinct からの回答
Hello Jayne
Thank you so much for your kind review!
We’re really glad to hear you’re happy with the product and that everything arrived on time.
We truly appreciate your support!
Kind regards
Megan
My order arrived to the Isle of Man…
My order arrived to the Isle of Man (not UK mainland) within 3 days of ordering even over a bank holiday! Puppy is finishing every mouthful, very happy!
2025年12月30日
Natural Instinct からの回答
Hello Mandi
Thank you so much for your lovely review!
We’re thrilled to hear your order reached the Isle of Man so quickly, especially over a bank holiday, and that your puppy is enjoying every last bite!
We really appreciate your support and hope your pup continues to love their meals.
Kind regards
Megan
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。