Been purchasing food from Natural Instinct for a few years but over the past few months they have changed delivery suppliers and use AI bots for support. Since then I've had numerous failed deliveries... もっと見る
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Customer Service (Drew) went above and beyond to arrange a shipment of raw kitten food to my home in Guernsey 🇬🇬 and get it to my door still frozen 🧊 Amazing 🤩 Thank you 🙏 Purrfect! 😻
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REQUESTED 20 WORKING DOG CHICKEN AND TRIPE FROM COUNTER . SALES LADY REQUESTED FROM BACK ROOM AS NOT ENOUGH IN DISPLAY CABINET. BACK ROOM STAFF CAME OUT WITH TOTALLY WRONG ORDER. I DECIDED TO T... もっと見る
Great product, quick delivery and excellent customer service from staff who I believe do genuinely use the products with their own pets and can offer solid advice. The 1 kilo pack is split into 2 x 50... もっと見る
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企業情報
Natural Instinct について
当該企業による記述
At Natural Instinct, we are passionate about pets and believe that a healthy diet is just as important for them as it is for us. That’s why we provide complete and balanced raw dog food, made from the finest natural ingredients and packed with essential nutrients.
We believe in feeding as nature intended—a raw diet that supports optimal health, energy, and wellbeing. Our frozen raw dog food is made with high-quality, human-grade meats, fresh vegetables, and natural supplements, ensuring every meal is nutritionally balanced and free from artificial additives, colours, preservatives, and fillers.
We make raw feeding simple and stress-free. Our convenient frozen raw dog food is delivered straight to your door, ready for you to defrost, serve, and watch your pet enjoy. Whether you’re transitioning your dog to a raw diet for the first time or looking for high-quality, natural meals, we have a variety of recipes to suit all breeds, sizes, and dietary needs.
Shop here
Switching to a raw diet has never been easier. Whether you're new to raw feeding or a long-time advocate, we offer expert guidance and advice to help you make the best choice for your pet. Our website is filled with helpful resources, including transition guides, food calculators, and FAQs to ensure a smooth transition.
Give your furry friend the very best with Natural Instinct—pure, wholesome, and natural raw dog food that helps them thrive!
Visit our website and discover why so many pet owners trust us for premium raw dog food.
連絡先
Units 10‑12, Trade City Frimley, GU16 7AL, Camberley, 英国
- 01276 608500
- hello@naturalinstinct.com
- www.naturalinstinct.com
4.4
優良
1132件のレビュー
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ネガティブなレビューの 98％に回答しています
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Best raw food bar none
Always good value and always here the next day excellent service and product
2026年1月5日
Natural Instinct からの回答
Hi Daniel,
Thank you for your kind 5* review.
We are glad to hear that our service and product works for you.
Thank you for your continue support.
Kind regards,
Jamie
Natural Instinct からの回答
Hello Chiggers
Thank you for the wonderful feedback!
We’re so pleased to hear the delivery was prompt and that your dog is loving the food, that’s exactly what we love to hear!
Kind regards
Megan
Natural Instinct food
My dog loves the food. Great to get next day delivery & a bonus having a discount code for my order
2026年1月5日
Natural Instinct からの回答
Hello
Thank you so much for your lovely review!
We’re really happy to hear your dog is loving the food, and that you enjoyed the next day delivery, and the discount too!
We really appreciate your support.
Kind regards
Megan
I have previously left a review and disappointed
I have previously left a review.
My package arrived damaged three boxes oozed their contents crushed in transit
My dog is hungry despite giving her the recommended amount perhaps due to a lower protein content than her previous food
I will not be repeating my order
2026年1月5日
Natural Instinct からの回答
Hi Sarah,
We are really sorry that your experience with Natural Instinct is not as you had expected.
We try our best to provide the best products and service possible, including our boxes.
If you would like to give us a call, we are always happy to replace any broken tubs or come to a suitable resolution for you.
Our phone lines are open from 8:30am until 5pm. If you would like to give us a call, we would be more than happy to speak to you regarding these issues.
Kind regards,
Jamie
The product is great but
The product is great but, on this occasion the delivery was very unsatisfactory. It was not our usual DPD driver and she didn't even bother to come to our house. Fortunately, it was so well packaged, when I tracked it down the following day it was all still frozen.
2026年1月2日
Natural Instinct からの回答
Hello Kate
Thank you for your honest feedback, we’re really pleased to hear you’re happy with the product and that it was still perfectly frozen when you received it.
However, we’re very sorry to hear about the delivery experience on this occasion. That’s certainly not the level of service we’d expect from our courier, and we completely understand how frustrating that must have been. We really appreciate you bringing this to our attention, and we’ll be sure to pass your comments on so this can be looked into.
Thank you again for your support, and please don’t hesitate to get in touch if we can help with anything at all.
Kind regards
Megan
Great product with great service!
Delivery was quick and I was kept informed from start to completion. All packed beautifully and still frozen of course.
2025年11月28日
Natural Instinct からの回答
Hello Liz
Thank you so much for your wonderful review!
We’re thrilled to hear you were happy with the service and that everything arrived quickly, well-packed, and still frozen. We really appreciate your support and hope your dog continues to enjoy every meal!
Kind regards
Megan
So far, so good 👍
So far, my dogs love it. Frozen raw meat delivery was terribly hit and miss with Natures Menu. Here's hoping this company can do better and I don't end up with the wrong food, freezerburned or defrosted orders!
2025年12月30日
Natural Instinct からの回答
Hello Lora
Thank you for your review! We’re so pleased to hear your dogs are enjoying the food.
We completely understand your concerns, we take extra care with our frozen deliveries to make sure everything arrives in perfect condition, fully frozen and correctly packed.
We really appreciate you giving us a try and hope we can keep impressing both you and your pups!
Kind regards
Megan
Well packaged
Well packaged. Good quality. Waited a while for delivery but that was my oen fault as ordered to late over the Christmas period.
Thanks.
2025年12月24日
Natural Instinct からの回答
Hello Nicola
Thank you so much for your wonderful review!
We’re delighted to hear that you were happy with the packaging and quality. We really appreciate your patience with the delivery over the busy Christmas period and hope to serve you again soon!
Kind regards
Megan
Great service quick and easy to order…
Great service quick and easy to order and very fast delivery
2025年11月24日
Natural Instinct からの回答
Hello Tracy
Thank you so much for your kind words!
We’re thrilled to hear you found our service quick and easy, and that your order arrived promptly.
We really appreciate your support!
Kind regards
Megan
Product is very good
Product is very good, delivery experience excellent, I just wish they would inform us of price rises and why, it's now over £4 for 1kg of dog food .
2025年8月18日
Natural Instinct からの回答
Hi Keith,
Thank you for taking the time to leave your feedback.
We completely understand how frustrating it can be when prices increase; however, we would love the opportunity to speak this through with you and explain why this has happened.
Our phone lines are open from 8:30am until 5pm. It’s best to catch us on 01276 608 500.
Please let us know if we can help with anything else in the meantime.
Kind regards,
Jamie
It is always good 100%
2025年12月20日
Natural Instinct からの回答
Hello Ian
Thank you so much for your continued support! We’re delighted to hear you’re always happy with our products.
Kind regards
Megan
Natural instinct raw chicken puppy frozen food
My 8wk old labrador puppy loves the raw frozen food, he eats it soo well always licks his bowl after for ages 😆
2025年12月20日
Natural Instinct からの回答
Hello Caroline
Thank you so much for your lovely review!
We’re thrilled to hear your 8-week-old Labrador is enjoying the Natural Instinct Raw Chicken Puppy food, and that he’s finishing every last bite. Happy, healthy pups make us so happy too!
Kind regards
Megan
Great product
Great product, doggo loves this raw food - next day delivery as promised - great company!
2025年12月15日
Natural Instinct からの回答
Hello Simon
Thank you so much for your kind words!
We’re delighted to hear that your dog loves the raw food and that your order arrived quickly.
We really appreciate your support!
Kind regards
Megan
Helpful staff and delivered on time and…
Helpful staff and delivered on time and puppy loves it.
2025年12月17日
Natural Instinct からの回答
Hi Lynette,
Thank you for your kind 5* review.
We are glad to hear that our customer service team were helpful and that your puppy loves our food!
Please let us know if we can help with anything in the future.
Kind regards,
Jamie
Recommended by our dogs groomer
The product was recommended by our dogs groomer, as he is quite overweight.
Ralph, our cockerpoo absolutely loves it. His coat is already looking glossier, and in only two weeks we have noticed a difference in his energy levels.
The company gave an initial discount, and delivery was within days..
2025年12月15日
Natural Instinct からの回答
Hello Jo
Thank you so much for your wonderful review!
We’re absolutely delighted to hear that Ralph is enjoying the product and that you’re already seeing such positive changes in his coat and energy levels, that’s exactly what we love to hear.
It’s great to know your groomer’s recommendation has worked out so well, and we’re pleased you were happy with the discount and quick delivery too.
Thank you for choosing us, and please give Ralph a cuddle from all of us!
Kind regards
Megan
My 6 months old German shepherd puppy…
My 6 months old German shepherd puppy loves the food. The price is reasonable.
2025年11月10日
Natural Instinct からの回答
Hello
Thank you so much for your lovely review!
We’re so happy to hear that your 6-month-old German Shepherd puppy is enjoying the food, that’s wonderful to know. And we’re glad you’re finding the price reasonable too!
Thank you for choosing us, and we wish you and your pup many happy, healthy meals ahead.
Kind regards
Megan
Crushed boxes and substitutes
Packing box was too small for 15 one kilo boxes, so they arrived crushed. Beef was out of stock and substituted without advising us.
2025年12月8日
Natural Instinct からの回答
Hi Linda,
Thank you for taking your time to leave a review.
We are sorry that the box seems to small for the order, this is something we can look into and assure that this does not happen again.
One of the customer service team will drop you an email to discuss further. We are always happy to help as much as possible, we are free on the phones Monday till Friday 08:30am - 5pm.
Please give us a call if you need anything in the meantime.
Kind regards,
Jamie
Natural Instinct からの回答
Hello Tara
Thank you for your great review!
We’re so pleased to hear you were happy with the super quick delivery and the discount code, we always love being able to offer a little extra value.
Thanks for choosing us, and we look forward to serving you again soon!
Kind regards
Megan
Nula our little pup absolutely loves…
Nula our little pup absolutely loves the Natural Instinct food, we had very quick delivery and very helpful sales assistant.
2025年12月13日
Natural Instinct からの回答
Hello Martin
Thank you so much for your lovely review!
We’re thrilled to hear that Nula absolutely loves the Natural Instinct food, that’s the best kind of feedback for us. And we’re so pleased you were happy with the quick delivery and the helpful service from our sales team too.
Thank you for choosing us, and please give Nula a cuddle from all of us!
Kind regards
Megan
First order
I had an issue with my first order which was delayed and I spoke to Ellie at Natural Instincts and she arranged for another delivery the next day. All sorted so quickly. Would definitely order again
2025年12月12日
Natural Instinct からの回答
Hello Karen
Thank you so much for your wonderful review!
We’re really pleased that, despite the initial delay, everything was resolved quickly for you. Ellie will be delighted to hear your kind feedback, she always goes the extra mile for our customers.
Thank you for your understanding and for choosing Natural Instinct. We truly appreciate your support and look forward to welcoming you back again soon!
Kind regards
Megan
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