Been purchasing food from Natural Instinct for a few years but over the past few months they have changed delivery suppliers and use AI bots for support. Since then I've had numerous failed deliveries... もっと見る
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Customer Service (Drew) went above and beyond to arrange a shipment of raw kitten food to my home in Guernsey 🇬🇬 and get it to my door still frozen 🧊 Amazing 🤩 Thank you 🙏 Purrfect! 😻
企業が回答しました
REQUESTED 20 WORKING DOG CHICKEN AND TRIPE FROM COUNTER . SALES LADY REQUESTED FROM BACK ROOM AS NOT ENOUGH IN DISPLAY CABINET. BACK ROOM STAFF CAME OUT WITH TOTALLY WRONG ORDER. I DECIDED TO T... もっと見る
Great product, quick delivery and excellent customer service from staff who I believe do genuinely use the products with their own pets and can offer solid advice. The 1 kilo pack is split into 2 x 50... もっと見る
企業が回答しました
企業情報
Natural Instinct について
当該企業による記述
At Natural Instinct, we are passionate about pets and believe that a healthy diet is just as important for them as it is for us. That’s why we provide complete and balanced raw dog food, made from the finest natural ingredients and packed with essential nutrients.
We believe in feeding as nature intended—a raw diet that supports optimal health, energy, and wellbeing. Our frozen raw dog food is made with high-quality, human-grade meats, fresh vegetables, and natural supplements, ensuring every meal is nutritionally balanced and free from artificial additives, colours, preservatives, and fillers.
We make raw feeding simple and stress-free. Our convenient frozen raw dog food is delivered straight to your door, ready for you to defrost, serve, and watch your pet enjoy. Whether you’re transitioning your dog to a raw diet for the first time or looking for high-quality, natural meals, we have a variety of recipes to suit all breeds, sizes, and dietary needs.
Shop here
Switching to a raw diet has never been easier. Whether you're new to raw feeding or a long-time advocate, we offer expert guidance and advice to help you make the best choice for your pet. Our website is filled with helpful resources, including transition guides, food calculators, and FAQs to ensure a smooth transition.
Give your furry friend the very best with Natural Instinct—pure, wholesome, and natural raw dog food that helps them thrive!
Visit our website and discover why so many pet owners trust us for premium raw dog food.
連絡先
Units 10‑12, Trade City Frimley, GU16 7AL, Camberley, 英国
- 01276 608500
- hello@naturalinstinct.com
- www.naturalinstinct.com
4.4
優良
1132件のレビュー
顧客にレビューを依頼しています
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ネガティブなレビューの 100％に回答しています
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Excellent service
Excellent service and don't charge for postage over 10kilos, unlike some others. Food is good quality and delivery is quick, and efficient via DPD.
2025年12月11日
Natural Instinct からの回答
Hello Lynn
Thank you so much for your great review!
We’re really pleased to hear you’re happy with the service, the quality of the food, and the fast, efficient delivery, and we’re glad the free postage over 10kg makes a difference too.
Thank you for choosing us, and we look forward to serving you again soon!
Kind regards
Megan
Quick delivery and my dog loves it
Quick delivery and my dog loves it! No veg in it so I add a bit of chopped carrot
2025年12月5日
Natural Instinct からの回答
Hello Mrs Harper
Thank you so much for your lovely review!
We’re delighted to hear your order arrived quickly and that your dog is loving the food, and we love the idea of adding a little chopped carrot too, that’s a great touch!
Thank you for choosing us, and we look forward to serving you and your pup again soon!
Kind regards
Megan
I had a bad experience with pet…
I had a bad experience with pet products. But they responded quickly and replaced the product.
2025年12月2日
Natural Instinct からの回答
Hi Natalja,
Thank you for your 4-star review.
I am sorry that there were issues with your initial order, I am glad we were able to rectify this for you and make your experience better.
We appreciate you taking the time to leave us feedback!
Please do not hesitate to get in touch if you ever need an help in the future.
The goods I ordered were delivered on…Healthy and happy dogs
The goods I ordered were delivered on time which is great news for my dogs 🐶🐶 . They certainly enjoy Natural Instinct, they have beautiful shiny coats and no smelly breath and I am happy to recommend it to all dog owners ☺️
2025年12月2日
Natural Instinct からの回答
Hello Janet
Thank you so much for your wonderful review!
We’re absolutely delighted to hear that your order arrived on time and that your dogs are enjoying their Natural Instinct meals so much. Shiny coats, fresh breath, and happy pups, that’s exactly what we love to hear!
Thank you for your recommendation and for choosing Natural Instinct. Please give your dogs a big cuddle from all of us!
Kind regards
Megan
Raw foodVery quick delivery and my little…
Very quick delivery and my little staffy loves it all!!
2025年12月8日
Natural Instinct からの回答
Hi Adam,
Thank you so much for leaving us a 5-star review.
We are so happy that you are satisfied with our delivery services and that your staffy loves their food!
Please do not hesitate to contact us if you ever require any help or advice.
Kind regards,
Ellie
Natural Instinct からの回答
Hi Helen,
Thank you for leaving us a 5-star review and taking the time to share your feedback as a first time buyer!
We are delighted that you are happy with our products.
Please let us know if you ever require any help in the future.
Kind regards,
Ellie
My cats love the pure chicken 😺
I love my pets eating raw meat, this is the only supplier we use as it's the best meat, well packaged, good prices. Arrives promptly and still frozen. My animals love the pure chicken.
2025年12月12日
Natural Instinct からの回答
Hi there,
Thank you for your review.
We are sorry that your cats no longer seem to be enjoying our food. The products themselves have not changed, however cats can notice miniscule changes.
We hope that you might give us another go, feel free to give us a call and we can discuss this in more detail.
Please let me know if you need anything else.
Kind regards,
Jamie
Great product
Great product, very quick delivery packaged well to keep cold. Like the plastic but recyclable trays too.
2025年11月29日
Natural Instinct からの回答
Hi Ann,
Thank you so much for the 5-star review!
We are delighted that you are satisfied with our products and delivery service.
We really appreciate your feedback on our packaging. We try our best to be as environmentally friendly as possible, whilst still marinating the quality of our frozen food, so this is lovely to hear!
Please let me know if you need any help in the future.
Kind regards,
Ellie
The new packaging is a lot better.
2025年11月28日
Natural Instinct からの回答
Hi Trevor,
Thank you for taking the time to leave us a positive review.
We really appreciate your comments on our packaging and we are so pleased that you are happy with it!
Please let us know if you need any assistance in the future, we would be happy to help.
Kind regards,
Ellie
Natural Instinct からの回答
Hi Jane,
Thank you very much for the 5-star review.
We are so pleased you are happy with our Click and Collect service. The team in the shop are always happy to see you!
Please to not hesitate to contact us if you ever require any help.
Kind regards,
Ellie
Well packaged and presented good…
Well packaged and presented good quality the beast loves it
2025年11月27日
Natural Instinct からの回答
Hi Terry,
Thank you so much for taking the time to leave us a positive review.
We are delighted that you are happy with our packaging and product quality.
We are so glad that your dog loves it too!
Please let us know if you ever need any help.
Kind regards,
Ellie
Natural Instinct からの回答
Hi Katie,
Thank you very much for your 5-star review.
We are so pleased that you are happy with our products and the services provided.
Thank you for taking the time to leave us feedback.
Please let us know if you need any help in the future.
Kind regards,
Ellie
My cats are just not keen on it
My cats are just not keen on it , I have 3 and all are turning their nose up 🫤
2025年12月2日
Natural Instinct からの回答
Hi Joanne,
Thank you for your review.
It is a shame to hear that your cats are not keen on our food.
We would recommend maybe trying some different recipes to see if any of these would maybe suit better? Feel free to give us a call and we can happily run you through any better options.
Kind regards,
Jamie
Missing items & poor service
Missing items. Told their live chat who said they should be there. Told them they weren’t. Agreed to refund (got this in writing) and would take 5 working days. Still nothing 10 days later. Contacted again and said refund hadn’t even been processed yet. Have to wait another 5 days. Went back to ordering after a long break and still making all the same mistakes, this company will never learn!
2025年11月29日
Natural Instinct からの回答
Hi Hanna,
Thank you for taking your time to leave your feedback.
We are really sorry that this is the experience you have had with Natural Instinct and we would like to be given the opportunity to make things better.
We can give you a call (or contact you via email) to establish why this had happened and improve your experience for next time.
Please do let us know what works best and we will accommodate for you as soon as possible.
Kind regards,
Jamie
Natural Instinct からの回答
Hello
Thank you so much for your 5-star review!
We’re delighted to hear that your dog loves the products and that you’re happy with the nutrition.
Kind regards
Megan
Great food.
Goods arrived on time and well packaged . I was pleased to see the use of cardboard and paper for packaging rather than polystyrene.
2025年11月29日
Natural Instinct からの回答
Hello David
Thank you for your fantastic review!
We’re delighted to hear that your order arrived on time and that you appreciated our use of cardboard and paper packaging. We always aim to combine quality food with sustainable packaging wherever possible.
Kind regards
Megan
Good quality RAW dog food
Good quality RAW dog food, my lad loves it, plenty of choice for different protein.
2025年11月19日
Natural Instinct からの回答
Hello
Thank you for your great review!
We’re thrilled to hear that your dog loves the RAW food and enjoys the variety of proteins we offer.
Kind regards
Megan
Ordering was easy and there was a big…
Ordering was easy and there was a big variety for my puppy. She absolutely loves this food and can't get enough of it!
2025年11月27日
Natural Instinct からの回答
Hello Francine!
Thank you so much for the 5-star review! We’re thrilled to hear the ordering was easy and that your puppy is loving the food.
We truly appreciate your support!
Kind regards
Megan
Natural Instinct, excellent complete raw dog food.
Natural Instinct has great web site which is very easy to use. Communication and delivery are excellent. Food always arrives in perfect condition, extremely well wrapped and protected. Most importantly, my little dog loves the food so I am happy.
2025年11月27日
Natural Instinct からの回答
Hello Patricia
Thank you so much for your wonderful 5-star review! We’re delighted to hear that you find our website easy to use and that our communication and delivery meet your expectations. It’s fantastic to know your little dog loves the food, that’s what matters most!
We truly appreciate your support.
Kind regards
Megan
Great service delivered on time
2025年11月25日
Natural Instinct からの回答
Hello Jackie
Thank you for your 5-star review! We’re thrilled to hear you were happy with our service and that your order was delivered on time.
We truly appreciate your support!
Kind regards
Megan
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