NDC レビュー 236

Good customer service. Answered any queries I had quickly and items delivered as promised.

Quick and efficient. Product as advertised.

Rapid and clear communication, quicker delivery than expected.

Easy to order on-line, arrived well packed for shipping.
Exactly as ordered, and great quality.
Unlike many GB suppliers, this Company was willing to service clients in Northern Ireland, and did so ASAP after my order was placed.

Simply, quickly. Perfect.

Good quality used product and very quick turnround of delivery. Great price compared t new.

Excellent item, good price, fast delivery. Perfect!

my parcel came fast and the product is in good condition

12 Volt 5amp psu
Got what I ordered on time from the company. Work well will recommend the product.

The used Apple macpro product was imported/shipped after 10th June 2024. Test report placed inside the box dated Au 2023.Received the unit after paying taxes on16th June 2024. The unit wasn’t switching on for the very first time on receipt. NDC never acknowledged request and they started doubting my side asking so many questions and wanted a long video. I have obliged all their requests. Being genuine is also tough after paying a huge money but NDC never bothered about the customer. They never accepted my request to ship it back to them for warranty and delayed it by 3-6 months just to send the item back to them. After sending they just say the unit is working with a short video. My issue was random behavior in powering on and I have also requested a long video to ascertain the repair. They don’t again worried about the mistake they have done. After keeping the faith on NDC to buy used Apple macpro, by paying huge money they have made me to run for service for no mistake of mine. Be cautious or avoid buying used product from NDC.

Reply to NDC response dated 24 th Jan 2025:

All the statements are made here are true. NDC never asked to return the unit, in fact they refused my request to send the unit. All these were explained N number of times to NDC.
1. The unit wasn’t working on receipt from the day. I have request them to take back but didn’t allow. So I approached a local guy for a repair and he just remove RAM and placed back. Then the unit was switched ON. But i was not aware that the issue wasn’t resolved. The system switch on behavior was random and then the system was not alright.

Please do not respond to this mail was the statement made out of frustration that was caused to bear such unwanted expenditure due to negligence of NDC. Request not to be quoted here because it was only expression of disappointment caused by you.

Then due to other personal and official commitments, the system was not used till 26th September. Seriously I gave up to follow up with NDC for such irresponsible sale of product which cannot fulfill the basic switch on.

THE SYSTEM WAS INITIALLY DEAD ON ARRIVAL. NEVER SWITCHED ON IN A SINGLE PRESS. SOMETIME GETS SWITCHED ON RANDOMLY. AND IT TOOK LONG TIME TO UNDERSTAND THAT THE SYSTEM SWITCH ON RANDOMLY AT TIMES AND IT CANNOT BE DEPENDED FOR USE.

WARRANTY COVERAGE IS NEVER INVALIDATED BECAUSE THE MACPRO WAS INTACT AND I WAS FORCES TO OPEN COVER, REMOVE AND PLACE THE RAM AGAIN DUE TO YOUR FAULT AND I COULD NOT REACH YOU PHYSICALLY.
IF I HAVE BROKEN ANY SEAL OR ATTENDED ANY REPAIR THEN IT CAN BE. NDC HAD SEEN THE UNIT AND CARRIED THE REPAIR ONLY WHEN CONVINCED THAT THERE WAS NO REWORK. NDC WAS DOUBTFUL ALWAYS IN ALL MY MAIL COMMUNICATION INCLUDING MY GENUINE ATTEMPTS TO SOLVE THE ISSUE.

The unit wasn’t working not switching ON and it’s fact. The machine could have been used 3-4 time so far from my side. NDC SHOULD ALSO UNDERSTAND THE SYSTEM SWITCH ON VAGUE AND RANDOM AND I CANNOT RELY. WE CANNOT KEEP THE MACHINE POWERED ON ALWAYS JUST FOR THE SAKE OF USING IT. SYSTEM POWER ON AND OFF IS VARRY BASIC AND PRELIMINARY REQUIREMENT FOR USE OF COMPUTER.SO TECHNICALLY IT COULD NOT BE USED. I QUOTE NDC NOT TO PRESUME ANY OTHER SCENARIO OF USING YOUR UNUSABLE MACHINE AS AND WHEN REQUIRED SINCE THE RANDOM SWITCH ON PROCESS. YOU ARE NOT AFFECTED BY ANY MEANS LIKE ME AND UNFORTUNATE TO KNOW THAT NDC STILL TRYING TO PUSH ALL FAULTS ON ME. ALL SUFFERING STARTED ONLY WHEN THE UNIT WAS DEAD ON ARRIVAL. STILL I HAVE ONLY ABSORBED ALL THE TIME AND MONEY LOSSES OF SENDING IT BACK AND GETTING AGAIN. DID I COMMIT ANY MISTAKE?
ANSWER RO THOS QUESTION IS “NO”. ANSWER CAN BE YES IF NOT PURCHASED FROM NDC.

THE VIDEO GIVEN BY NDC SHOWS ONLY ONE TIME POWER ON WHICH WAS HAPPENING BEGORE SENDING THERE. I SERIOUSLY CANNOT BELIEVE THIS BECAUSE I HAVE ALREADY GONE THROUGH THIS SITUATION WHEN MY LOCAL SERVICE GUY COULD DO ONE TIME SWITCHING ON.

In case of test report I can only go with the report placed with correct serial number having old date and I cannot take your claim because the unit is not functioning. Test reports should be validated by you before despatch if it is really validated.

I have never asked you to quote any false value. The request was to mention the repair value since there was no sale involved and it’s clear fact here.

PLEASE DO UNDERSTAND THAT THE EXPERIENCE THAT NDC GAVE ME ARE PERFORMANCE FAILURE, LOSS OF TIME AND MONEY, DISPLEASURE, DISAPPOINTMENT AGAINST COST PAID TO NDC.

NDC AGREE OR NOT THE SYSTEM COULD NOT BE USED AT A NORMAL PERFORMANCE LEVEL FOR THE DESIRED PURPOSE OF PURCHASE AND STILL I AM NOT CLEAR WHETHER THE REPAIRED UNIT WILL FUNCTION IN NORMALCY OR NOT.

FINALLY IF ANY INDIVIDUAL OF NDC MAY UNDERSTAND MY PAIN IF THEY GO THROUGH MY BAD EXPERIENCES IN THIS PURCHASE.

Good Products, OK pricing and fast delivery whats disappointing is to be charged per product for postage when 3 items were all sent in 1 package.

Great product, value and service. Fast dispatch and delivery.

--update 23.12.2024 --
The shop send me a request to remove the review because they think it might mean to the wrong business. They did not even make the right thing and hope that review gets deleted in this way?

My review is correct and related to the business, you can check the shop in Ebay with "svx-online" and thier contacts.

--update 23.12.2024 after the shop repiled--
The shop made up the story and put the blame on the customer! I have checked that the part I orderd was correct!

The shop still put the words in my mouth that I had only the problem "the palm rest is not fit with my laptop". I have check that the part was correct with the model and have connected it to the mainboard, also attached it to the laptop.

Unfortunately, the keyboard did not work! I try to claim, but got refused manytimes. I sent them my laptop's service number, and already checked the part online and in the Dell official website.

I want to make things right and purchase from them in the future. But at this point, I will not recommend the shop further and will not buy anything from them again.

-----
I had internationally ordered an item from this shop via Ebay. They use their shop's name as "svx-online". I tested the item and found out that its main function was not working. I reached the shop via Ebay and have successfully returned the item. They assured me that they will reimburse the shipping cost because of the defective item, but in the reality, not. They didn't keep their own word and said "We believe that you ordered the incorrect item."

Please consider my review if you would like to buy from them.

Ordered keyboard to EU country with pre-paid taxes. All went hassle-free and quick!

Receive Top Quality item.
Well packed & Speedy service.
Thank you.

You wouldn't know it's refurbished. Very pleased with service, communication and delivery. Super laptop.

Still NO delivery - very disappointing

Below is the statement from Dell regarding the New laptop purchased from NDC that subsequently had its warranty refused.

"NDC is currently an Authorised Solution Provider (Reseller) Partner in our Dell Technologies Partner Program. This status is irrelevant to the current issue, however, since the laptop tag in question was not purchased by NDC / ServiceX from Dell, or from an authorized Dell Distributor or Reseller. According to our records, this tag was ordered by a UK commercial end customer and was not intended for resale, but has somehow found its’ way to NDC / ServiceX and then yourself. Dell obviously has no visibility of this intermediate transaction history and cannot therefore explain how a Dell Partner could have acquired this tag for resale. Only NDC/ServiceX could answer this of course.
Unfortunately, due to the irregularity with the sale transaction for this tag, it will be permanently blocked with the only option to update this being for the original purchaser to make good on its’ original purchase transaction obligations to Dell.
The current tag status also precludes the purchase of a Dell service upgrade on this specific tag."

Purchased what should have been a new laptop with 3 years manufacturers warranty. Registered it to my Dell account with Dell to find the warranty had already started a month earlier than when purchased. Dell then cancelled any warranty. Now Dell won't touch it now for the reasons stated above.

In response to NDC comments:

Para 1. Yes the Service TAG was accepted to my account initially but later withdrawn when Dell obviously became aware of the anomaly. Namely that the machine should not have been offered for resale.

The fact NDC is registered under the Dell Partner Direct program is irrelevant according to the Dell statement.

The fact that NDC claim its a mystery why the warranty was withdrawn. The machine was purchased in good faith and if there is an issue it is incumbent on you to sort it out. NDC were made aware of Dells comments and have ignored them. The fact NDC have done nothing to rectify the situation speaks volumes and suggests Dells statement on the origin of the device is true.

Para 2. Although NDC have offered a 3-year return-to-base warranty a return-to-base warranty it does not come close to Dell ProSupport warranty that includes: 24x7 priority access to in-region ProSupport engineers, Next business day onsite repairs, Proactive monitoring, including predictive hardware alerts, +PLUS Self-healing automated remediation scripts, Service Account Manager, Accidental damage coverage & Keep Your Hard Drive Service.

It was sold as having 3 Year Dell ProSupport the offer of a return to base warranty does not come close to the advertised warranty. Additionally the devices warranty had already started, presumably by its Orginal owners.

When I requested a full refund claiming it was miss sold the reply I received was: "Furthermore as you have used the laptop now for a year or so, we are entitled charge for the cost of fair use should we offer a refund, which will take in to account the current market value of the laptop and the condition it is returned in". "Unfortunately we are unable to offer you a full refund that you have requested in your letter". I requested a estimate but never received a reply. Besides why should I loose financially if you should have never offered the device for sale in the first place, it was previously owned and does not have a manufactures warranty.

Para 3. NDC have never clarified the origin of the device when presented with the details of Dells statement.

NDC have never directly offered to take the laptop back and suggested if you did it would be at a discounted value at your discretion, see above.

The fact I have not required a repair is irrelevant and I am still denied Dell 24x7 support services.

If Dells comments are incorrect then you should sort it out as the seller with Dell. If they are true then the laptop should never have been offered for sale. It was also miss sold as it was previously owned and does not have a manufactures warranty.

I have provided NDC with all the information so sort it out and get my warranty reinstated.

Swift delivery, packaged well - will be using them for parts in the future.