Neptune - Bath レビュー 

315
•
TrustScore 5段階評価の5

4.9

One Tram Yard, Walcot Street, BA1 5BD Bath, Somerset, GB

•

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5つ星のうち5の評価

Just taken delivery of a second Neptune console table with alfi and Josh as our delivery guys. They were brilliant and nothing too much trouble. I’ve got quite a Neptune collection with two sofas, two... もっと見る

5つ星のうち5の評価

The Bath store is terrific. The staff have been wonderful. Helpful, friendly and knowledgable, in particular Catherine and Hayley. We called in to get a flavour of their dining tables & chairs. The t... もっと見る

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5つ星のうち5の評価

I attended an abstract landscape painting workshop hosted at Neptune Bath. I thoroughly enjoyed the whole event - Laura Richards the artist was so friendly, she put everyone at ease and was so encoura... もっと見る

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5つ星のうち5の評価

Had a great visit to the Neptune store in Bath today & fabulous service from Catherine, Izzy & Alys. They were super welcoming & knowledgeable, pointing out amazing design features we had missed. Th... もっと見る

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企業情報

  1. 家具店
  2. ・
  3. インテリア デザイナー
  4. ガーデン家具
  5. キッチン用品店
  6. リビングルーム用家具の店
  7. 家具の付属品

Neptune - Bath について

当該企業による記述

Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.

We’re Neptune.

We do what we do because we believe our designs can make your life that little bit happier, easier and better.

We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.

We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.

Reviews

At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.

Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.

Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.


連絡先

  • One Tram Yard, Walcot Street, BA1 5BD, Bath, Somerset, 英国

  • 01225 465301

4.9

優良

TrustScore 5段階評価の5

315件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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4.9

すべてのレビュー

(315)

過去12か月のレビュー数: 2,166件

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

The delivery team were extremely…

The delivery team were extremely helpful in helping us place our parasol.
Friendly and very professional

2023年5月27日
Neptune - Bath ロゴ

Neptune - Bath からの回答

Thank you for your lovely review Simon, hope to see you back in the Bath store soon :)

5つ星のうち5の評価

Kitchen reno — Suffolk

Thank you so much to Claire, Neil and team for our gorgeous new kitchen. The quality of workmanship was very high, and the work has transformed our space. I wouldn’t change a thing!

2023年5月1日
自発的なレビュー
Neptune - Bath ロゴ

Neptune - Bath からの回答

Thank you for your wonderful review, we are so happy you are pleased with your new kitchen! Happy Bank Holiday!

5つ星のうち5の評価

Cookery Demonstration I went to Becky Wilkinson’s cookery…

I went to Becky Wilkinson’s cookery demonstration yesterday morning. What a lovely event! Really enjoyed watching the food preparation and also eating the dishes! Already looking forward to the next one!

2023年5月4日
自発的なレビュー
Neptune - Bath ロゴ

Neptune - Bath からの回答

Thank you so much for the lovely review Diana! We will definitely having Becky back in the future, plus more events so keep an eye out. Thank you again your review is really appreciated :)

5つ星のうち5の評価

Excellent afternoon spent on the…

Excellent afternoon spent on the cooking demonstration. Lovely food, great company and a free gift too! It was such an experience - very recommended.

2023年5月4日
自発的なレビュー
Neptune - Bath ロゴ

Neptune - Bath からの回答

Thank you so much for your lovely review! We are planning lots more events so please keep an eye on our upcoming events diary on our social media platforms and our website :) We will also pass on your lovely feedback to Becky.

5つ星のうち5の評価

Attended cookery demonstration this…

Attended cookery demonstration this afternoon with becky. This was our second session with becky and it did not disappoint. So professional, knowledgeable and fun. We will be back

2023年5月4日
自発的なレビュー
Neptune - Bath ロゴ

Neptune - Bath からの回答

Hi Sarah, thank you so much for leaving your wonderful feedback. We will be sure to pass it on to Becky! Keep an eye out as we will be hosting lots more events in the future.

5つ星のうち5の評価

Neptune products are well made and…

Neptune products are well made and worth the cost. Ordering or buying from this company is always a pleasure and the customer service is very good, should there be an enquiry or problem.

2023年2月14日
Neptune - Bath ロゴ

Neptune - Bath からの回答

Hi Michelle, thank you for your review and for taking the time to let us know your thoughts, it is really appreciated. We look forward to seeing you again soon! Ellie and the Neptune Bath Team.

5つ星のうち5の評価

An excellent presentation

An excellent presentation. Simple recipes together with interesting chat .inspired to try the dessert at home. Look forward to hopefully a further demonstration later in the year.

2023年2月2日
自発的なレビュー
Neptune - Bath ロゴ

Neptune - Bath からの回答

Hi Barbara, we are so pleased to read this and glad you had a lovely time with us and Becky. We will definitely be doing another event in the Summer. Best Wishes - Ellie

5つ星のうち5の評価

Lovely floor lamp

Very pleased with my floor lamp. It arrived within the timeframe quoted.

2023年1月23日
Neptune - Bath ロゴ

Neptune - Bath からの回答

Hi Theresa, thank you so much for leaving us your thoughts, it is really appreciated. I'm so glad you love the lamp and that it arrived on time. We look forward to see you again soon! Best Wishes - Ellie

5つ星のうち5の評価

Excellent quality

Excellent quality
Kept to exact timelines for manufacture
Excellent delivery

2023年1月16日
Neptune - Bath ロゴ

Neptune - Bath からの回答

Hi Jackie, thank you for your review. I'm pleased to hear your thoughts about the quality and lead times. Have a great day, and we look forward to seeing you again soon.

5つ星のうち5の評価

Every time I go into the Bath store it…

Every time I go into the Bath store it feels such a visual treat. Every idea is put together with so much thought, taste and style. 🤩

2023年1月28日
Neptune - Bath ロゴ

Neptune - Bath からの回答

Hi Kate, thank you for your review. I'm really pleased you enjoy coming to the store, we look forward to seeing you again soon!

5つ星のうち5の評価

Beautiful bowls

Beautiful bowls, lovely subtle colour.
Perfect for cereal, puddings or even savoury treats.

2023年1月5日
Neptune - Bath ロゴ

Neptune - Bath からの回答

Hi Sue, thank you so much for your review. I'm really pleased you love your bowls. We look forward to seeing you again soon. Best Wishes - Ellie.

5つ星のうち5の評価

Efficient & Helpful

Efficient. Helpful. Flexible for delivery.

2022年12月19日
Neptune - Bath ロゴ

Neptune - Bath からの回答

Hi Graham, thank you for your review. I am really pleased the delivery was efficient and flexible. Enjoy your new items! Best Wishes - Ellie.

5つ星のうち5の評価

A Great Evening

Many apologies for the delay in sending you this review of the very lovely evening spent with you at Neptune in Bath listening to the fascinating talk give by Emma and Giles. I have long been an admirer of Emma and have watched her meteoric rise to a highly respected and talented designer.
The food was fabulous too .
Thank you so much for the lovely gifts. I will treasure the book, which is much admired on my coffee table.
I wish you all a very happy and prosperous New Year.
With kind regards.
Jackie FitzGerald

2022年12月7日
自発的なレビュー
Neptune - Bath ロゴ

Neptune - Bath からの回答

Hello Jackie, wow - what a lovely review. Thank you so much for taking your time to write to us and let us know you enjoyed the evening. We had a great time! I hope you had a wonderful Christmas and New Year, and we look forward to seeing you soon. Best Wishes - Ellie.

5つ星のうち5の評価

Beautiful bed

Beautiful bed! Super fast delivery! Thank you so much!

2022年12月5日
Neptune - Bath ロゴ

Neptune - Bath からの回答

Hi Karen, thank you so much for sharing your experience with us. It's great to hear you love you bed and it arrived swiftly. Have a very Merry Christmas from all of us at Neptune Bath.

5つ星のうち5の評価

Quality of furniture is excellent

Quality of furniture is excellent, staff are great but you do have to wait a long time for curtains / curtain poles.

2022年11月4日
Neptune - Bath ロゴ

Neptune - Bath からの回答

Hello Mrs Reed, thank you so much for your review and your feedback, I will make sure this is passed on. Best Wishes - Ellie.

5つ星のうち5の評価

Lovely evening last night for Emma…

Lovely evening last night for Emma Sims-hilditch book launch. It was fabulous. A really interesting talk by Emma alongside Giles (from Country Life) and great photos to accompany the talk (although the TV was set a bit low so it difficult for those at the back to see the pictures clearly) The book The evolution of home is beautiful with amazing photos. I can’t wait to find time to sit and go through it. It’s got pride of place on my coffee table.
It was great to chat to Emma and have the opportunity to ask questions too. The staff were all lovely and friendly and the canapés absolutely delicious. We’ll definitely be eating at Neptune next time we’re in Bath.
And to top it all a lovely goodie bag to go home with
Thank you all for organising such a wonderful evening out

2022年12月7日
自発的なレビュー
Neptune - Bath ロゴ

Neptune - Bath からの回答

Hello Julia - wow, what a lovely review. This has really put a smile on my face after what was such a wonderful evening. Thank you for joining us, I appreciate your feedback re the TV and I'm really glad you got to spend some time with Emma. Enjoy the book and the goodies, and we will see you in store soon. Very Best Wishes, Ellie.

5つ星のうち5の評価

Interior Design delivery was superb

Interior Design delivery was superb. Annabel came and dressed my room and the two delivery drivers carefully unpacked the furniture and placed it according to the floor plan that Annabel has designed.
Lovely furniture, excellent build quality and we're delighted with the result. Would definitely use again. We'd already decided which furniture we wanted but used the design service to give us a different, professional viewpoint. The money for that consultation came off the order so it was a free service in essence. And Annabel made some changes to our original thoughts and she was absolutely right. Plus she was gorgeous! Thanks Annabel x

2022年11月17日
Neptune - Bath ロゴ

Neptune - Bath からの回答

Hello Susanna, wow - what a wonderful review. I am immensely grateful that you took time out of your day to express the way you feel about Annabel and our Home Design service, it really means a lot. We are both so pleased that you love your newly designed space. We can't wait to welcome you again soon. Best Wishes - Ellie.

5つ星のうち5の評価

Absolutely fantastic

I have just finished a 4 week (every weds night) Art course with a very talented, lovely local artist Miranda Carter. Neptune @Bath hosted this course which was a stunning, warm and ideal venue for the class. Neptune were fantastic hosts supplying drinks and snacks and always being friendly and welcoming. I cannot rate this course, venue and teacher highly enough and look forward to participating in anymore they should do!

2022年11月23日
自発的なレビュー
Neptune - Bath ロゴ

Neptune - Bath からの回答

Hi Rebecca, we really appreciate your time taken to write this review. We have enjoyed hosting the classes so much and cannot wait to organise the next ones. We will of course, pass your feedback onto Miranda. We hope to see you again soon. Best Wishes - Ellie.

5つ星のうち5の評価

Art class with Miranda Carter at…

Art class with Miranda Carter at Neptune. Absolutely fantastic, so creative, easy to follow, great results! Really enjoyed the relaxation of creating art in such a lovely setting. Miranda was on hand to help but also allowed us to explore our own ideas. Thankyou!

2022年11月23日
自発的なレビュー
Neptune - Bath ロゴ

Neptune - Bath からの回答

Hello Carys, thank you for leaving us this review. We will pass your lovely feedback onto Miranda, and we are so pleased you had a great time with us. Best Wishes - Ellie.

5つ星のうち4の評価

Bar stools 5*, Delivery 3*

The bar stools we bought were expensive but fantastic quality and very comfortable (5*). The length of time from purchase (early June) to delivery (November) was terrible (3*). They originally said September and then delay, delay, delay. The first day they didn’t tell us about until we called up. To take over £2k knowing they wouldn’t deliver isn’t good. Better to take a deposit and rest due on delivery.

2022年11月8日
Neptune - Bath ロゴ

Neptune - Bath からの回答

Hello Catherine,

Thank you for your review, I have had a look into the order to see what happened and why your items were delayed in reaching you. I can see the order was placed on 8th July, and as the items were tailored took several weeks to make to your exacting specifications. Our tailored items do normally take around 12 weeks to process. We do ask for the full amount at time of purchase on non-standard items as they are tailored specifically for you and cannot then be resold should you no longer want them.
Unfortunately, we did experience some unexpected container delays when China went back into lockdown in September, so I apologise that you have experienced a longer than normal delay. I do hope you are enjoying your new bar stools, and we look forward to seeing you in store again soon.
Very Best Wishes - Ellie.

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