The Bath store is terrific. The staff have been wonderful. Helpful, friendly and knowledgable, in particular Catherine and Hayley. We called in to get a flavour of their dining tables & chairs. The t... もっと見る
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Had a great visit to the Neptune store in Bath today & fabulous service from Catherine, Izzy & Alys. They were super welcoming & knowledgeable, pointing out amazing design features we had missed. Th... もっと見る
企業が回答しました
Delicious lunch at the Provenist cafe, followed by shopping at Neptune. Such beautiful designs and furniture. Helpful staff and enjoyed a complimentary Pimm’s!
Hi Alannah, My delivery arrived today and I just wanted to tell you how happy I am with my purchase from your store. I was concerned I may have made a rash decision whilst on holiday in Bath, but... もっと見る
企業が回答しました
企業情報
Neptune - Bath について
当該企業による記述
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
連絡先
One Tram Yard, Walcot Street, BA1 5BD, Bath, Somerset, 英国
- 01225 465301
4.8
優良
302件のレビュー
顧客にレビューを依頼しています
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Beautiful bowls
Beautiful bowls, lovely subtle colour.
Perfect for cereal, puddings or even savoury treats.
2023年1月5日
Neptune - Bath からの回答
Hi Sue, thank you so much for your review. I'm really pleased you love your bowls. We look forward to seeing you again soon. Best Wishes - Ellie.
Neptune - Bath からの回答
Hi Graham, thank you for your review. I am really pleased the delivery was efficient and flexible. Enjoy your new items! Best Wishes - Ellie.
A Great Evening
Many apologies for the delay in sending you this review of the very lovely evening spent with you at Neptune in Bath listening to the fascinating talk give by Emma and Giles. I have long been an admirer of Emma and have watched her meteoric rise to a highly respected and talented designer.
The food was fabulous too .
Thank you so much for the lovely gifts. I will treasure the book, which is much admired on my coffee table.
I wish you all a very happy and prosperous New Year.
With kind regards.
Jackie FitzGerald
2022年12月7日
自発的なレビュー
Neptune - Bath からの回答
Hello Jackie, wow - what a lovely review. Thank you so much for taking your time to write to us and let us know you enjoyed the evening. We had a great time! I hope you had a wonderful Christmas and New Year, and we look forward to seeing you soon. Best Wishes - Ellie.
Neptune - Bath からの回答
Hi Karen, thank you so much for sharing your experience with us. It's great to hear you love you bed and it arrived swiftly. Have a very Merry Christmas from all of us at Neptune Bath.
Quality of furniture is excellent
Quality of furniture is excellent, staff are great but you do have to wait a long time for curtains / curtain poles.
2022年11月4日
Neptune - Bath からの回答
Hello Mrs Reed, thank you so much for your review and your feedback, I will make sure this is passed on. Best Wishes - Ellie.
Lovely evening last night for Emma…
Lovely evening last night for Emma Sims-hilditch book launch. It was fabulous. A really interesting talk by Emma alongside Giles (from Country Life) and great photos to accompany the talk (although the TV was set a bit low so it difficult for those at the back to see the pictures clearly) The book The evolution of home is beautiful with amazing photos. I can’t wait to find time to sit and go through it. It’s got pride of place on my coffee table.
It was great to chat to Emma and have the opportunity to ask questions too. The staff were all lovely and friendly and the canapés absolutely delicious. We’ll definitely be eating at Neptune next time we’re in Bath.
And to top it all a lovely goodie bag to go home with
Thank you all for organising such a wonderful evening out
2022年12月7日
自発的なレビュー
Neptune - Bath からの回答
Hello Julia - wow, what a lovely review. This has really put a smile on my face after what was such a wonderful evening. Thank you for joining us, I appreciate your feedback re the TV and I'm really glad you got to spend some time with Emma. Enjoy the book and the goodies, and we will see you in store soon. Very Best Wishes, Ellie.
Interior Design delivery was superb
Interior Design delivery was superb. Annabel came and dressed my room and the two delivery drivers carefully unpacked the furniture and placed it according to the floor plan that Annabel has designed.
Lovely furniture, excellent build quality and we're delighted with the result. Would definitely use again. We'd already decided which furniture we wanted but used the design service to give us a different, professional viewpoint. The money for that consultation came off the order so it was a free service in essence. And Annabel made some changes to our original thoughts and she was absolutely right. Plus she was gorgeous! Thanks Annabel x
2022年11月17日
Neptune - Bath からの回答
Hello Susanna, wow - what a wonderful review. I am immensely grateful that you took time out of your day to express the way you feel about Annabel and our Home Design service, it really means a lot. We are both so pleased that you love your newly designed space. We can't wait to welcome you again soon. Best Wishes - Ellie.
Absolutely fantastic
I have just finished a 4 week (every weds night) Art course with a very talented, lovely local artist Miranda Carter. Neptune @Bath hosted this course which was a stunning, warm and ideal venue for the class. Neptune were fantastic hosts supplying drinks and snacks and always being friendly and welcoming. I cannot rate this course, venue and teacher highly enough and look forward to participating in anymore they should do!
2022年11月23日
自発的なレビュー
Neptune - Bath からの回答
Hi Rebecca, we really appreciate your time taken to write this review. We have enjoyed hosting the classes so much and cannot wait to organise the next ones. We will of course, pass your feedback onto Miranda. We hope to see you again soon. Best Wishes - Ellie.
Art class with Miranda Carter at…
Art class with Miranda Carter at Neptune. Absolutely fantastic, so creative, easy to follow, great results! Really enjoyed the relaxation of creating art in such a lovely setting. Miranda was on hand to help but also allowed us to explore our own ideas. Thankyou!
2022年11月23日
自発的なレビュー
Neptune - Bath からの回答
Hello Carys, thank you for leaving us this review. We will pass your lovely feedback onto Miranda, and we are so pleased you had a great time with us. Best Wishes - Ellie.
Bar stools 5*, Delivery 3*
The bar stools we bought were expensive but fantastic quality and very comfortable (5*). The length of time from purchase (early June) to delivery (November) was terrible (3*). They originally said September and then delay, delay, delay. The first day they didn’t tell us about until we called up. To take over £2k knowing they wouldn’t deliver isn’t good. Better to take a deposit and rest due on delivery.
2022年11月8日
Neptune - Bath からの回答
Hello Catherine,
Thank you for your review, I have had a look into the order to see what happened and why your items were delayed in reaching you. I can see the order was placed on 8th July, and as the items were tailored took several weeks to make to your exacting specifications. Our tailored items do normally take around 12 weeks to process. We do ask for the full amount at time of purchase on non-standard items as they are tailored specifically for you and cannot then be resold should you no longer want them.
Unfortunately, we did experience some unexpected container delays when China went back into lockdown in September, so I apologise that you have experienced a longer than normal delay. I do hope you are enjoying your new bar stools, and we look forward to seeing you in store again soon.
Very Best Wishes - Ellie.
Neptune have been fantastic
Neptune have been fantastic. Customer service excellent having been done remotely. Communication excellent and accommodating my living abroad. Delivery on time delightful delivery men. Clean tidy polite workmen.
2022年11月17日
自発的なレビュー
Neptune - Bath からの回答
Hello Suzanne, thank you for your review. I am very pleased to read this as I took your order originally and knew that it was due for delivery. I hope you are enjoying your new bed and tailored headboard, and we look forward to seeing you again soon.
Best Wishes - Ellie.
Great products of good quality
Great products of good quality. Delivered on time. After sales service was excellent. Everyone was so helpful and accommodating.
Have no hesitation in recommending Neptune.
2022年11月3日
Neptune - Bath からの回答
Hello Mr Bickley, thank you so much for taking your time to leave this review. It has really made me smile this morning. I am so pleased you have had a wonderful experience and look forward to seeing you again soon. Best Wishes, Ellie.
Store is absolutely fabulous
Store is absolutely fabulous. Lots of gorgeous furniture but equally beautiful accessories. I can’t wait to go back!!
2022年10月29日
自発的なレビュー
Neptune - Bath からの回答
Hello Paula. Thank you for your time writing this review, it's always lovely to read such positive comments. We can't wait to welcome you back into store. Best Wishes - Ellie
the kitchen cabinet is absolutely…
the kitchen cabinet is absolutely beautiful and excellent quality. the designer and staff, kitchen fitter and delivery are very caring and helpful. they shared useful ideas to enhance my kitchen. I would like to say something for delivery, the packaging is not easy fir delivery team to move but they are very careful and professional. thanks a lot.
2022年9月12日
Neptune - Bath からの回答
Hello Crystal, thank you for leaving this review, it's great to hear you are pleased with your new cabinetry. I know Silvia has really enjoyed working on this with you. I will pass on your feedback to the appropriate people. Enjoy your beautiful new space - Ellie and the Neptune Bath Team
Good quality products
Good quality products, helpful staff, delivery service and staff friendly, no problems at all
2022年9月14日
Neptune - Bath からの回答
Hello Sasa, thank you so much for your kind words and feedback. We look forward to seeing you in store soon. Best Wishes - Ellie
Fantastic service from start to finish
Fantastic service from start to finish. And absolutely gorgeous furniture. Would highly recommend.
2022年9月19日
Neptune - Bath からの回答
Hello Claire, thank you for leaving this review, it means a great deal to us to know when we're doing things right. I'll pass your comments on to my team whom I'm sure will be thrilled. We look forward to seeing you again soon. Best Wishes - Ellie
Neptune - Bath からの回答
Hello Isobel, it was really lovely to see your review this morning, thank you for taking the time to write it. Gestures such as this really do mean a lot to me and to my team. We hope to see you in store again soon, and hope the renovations are going well. Best Wishes - Ellie
Excellent service
A very helpful member of staff found us exactly the items we were looking to purchase.
2022年9月13日
Neptune - Bath からの回答
Hello Beverley. Thank you for leaving us this review, I am very pleased that we were able to help you find the items you were looking for. We look forward to seeing you in store soon. Best Wishes - Ellie
I love Neptune
I love Neptune! Very helpful, friendly staff who are knowledgeable about their products which are gorgeous
2022年8月20日
Neptune - Bath からの回答
Hi Jo. Thankyou for sharing your lovely comments. We look forward to seeing you in the store soon. Best wishes.The Bath team.
Buying Fabrics
Although friendly, staff were not confident in proving information I needed when ordering fabrics. Perhaps they were new and needed more training. I hope this is helpful.
2022年8月21日
Neptune - Bath からの回答
Hello Ann-Marie, thank you for your review. Having spoken to my colleague who took your order in store, we are unsure which information you needed our help with, but we would of course be more than happy to assist further. If you could let me know, we can look to provide the information you are looking for, either internally or with our Head Office team. Best Wishes - Ellie.
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