The Bath store is terrific. The staff have been wonderful. Helpful, friendly and knowledgable, in particular Catherine and Hayley. We called in to get a flavour of their dining tables & chairs. The t... もっと見る
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Had a great visit to the Neptune store in Bath today & fabulous service from Catherine, Izzy & Alys. They were super welcoming & knowledgeable, pointing out amazing design features we had missed. Th... もっと見る
企業が回答しました
Delicious lunch at the Provenist cafe, followed by shopping at Neptune. Such beautiful designs and furniture. Helpful staff and enjoyed a complimentary Pimm’s!
Hi Alannah, My delivery arrived today and I just wanted to tell you how happy I am with my purchase from your store. I was concerned I may have made a rash decision whilst on holiday in Bath, but... もっと見る
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企業情報
Neptune - Bath について
当該企業による記述
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
連絡先
One Tram Yard, Walcot Street, BA1 5BD, Bath, Somerset, 英国
- 01225 465301
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What a beautiful showroom in Bath
What a beautiful showroom in Bath. Popped in on Tuesday to choose some fabric samples for a new sofa and paint swatches for our new living room. We were assisted by Maisie who was so knowledgable and answered all of our questions. Will definitely be back to place my order soon

Neptune - Bath からの回答
Faulty bespoke dresser
Bespoke dresser (v expensive) delivered twice in faulty condition. We were left without a dresser (having disposed of our old one) for two times one week + so all contents on kitchen table.. Would have expected a replacement instead of repairs. Customer Service a disaster. See my correspondence. No real apology and nothing at all from store from whom it was ordered.

Neptune - Bath からの回答
Abstract landscape painting event
I attended an abstract landscape painting workshop hosted at Neptune Bath. I thoroughly enjoyed the whole event - Laura Richards the artist was so friendly, she put everyone at ease and was so encouraging. I love the Neptune store, the setting was great and felt like we were in someone’s home. The Neptune hosts were lovely and very welcoming. I will definitely be looking out for other events being hosted here!

Neptune - Bath からの回答
The customer service that I was given…
The customer service that I was given from start to delivery of my furniture was first class. Very helpful lady showing me suitable items in the Bath shop. Quick and efficient delivery information and follow up. Big shout out to the delivery men. They were lovely and took their shoes off before walking on the carpet, they gave me clear information on how to clean my oak and couldn’t do enough to help, they even put the console table in its new place for me and took all of the packaging away. Loving everything Neptune 😀

Neptune - Bath からの回答
What a fantastic evening
What a fantastic evening. We got to learn and try delicious English wines in a lovely room decorated by all things Neptune! Thank you to the team who were amazingly friendly and sent emails ahead of time and I was able to let them know I'd be a little late.

Neptune - Bath からの回答
Mood board class
Mood board class at Neptune in Bath yesterday, it was amazing, I highly recommend if they run more. Everything is at your finger tips including support and guidance with great recommendations.

Neptune - Bath からの回答
The team at Neptune Bath are super!
Annabel and Clare at Neptune Bath are a total joy! Went to a moodboard workshop today for £10 to get inspiration for our guest room that we’re decorating and it was a wonderful morning that generated some great ideas. I can highly recommend neptune bath for this type of event, or for their design services which we’ve used throughout our home (only £150 per room, redeemable off anything you buy!). The designers are just fantastic and no ask is too much. Huge thanks for a lovely event, Amy x

Neptune - Bath からの回答
Attended a mood board workshop this…
Attended a mood board workshop this morning in the Bath store.
Absolutely loved the workshop this morning! Thank you so much. Learnt a lot and it was a really fun relaxed morning. Doing in the store was also great food for thought so a win all round.

Neptune - Bath からの回答
Excellent Service - Amber Greenman
I would like to thank Amber for her professionalism and excellent customer service fshe provided with Home Design.
Bath is an excellent Neptune Store to visit visit and Amber provides a great experience.
Thank you.
Karen Wedmore

Neptune - Bath からの回答
The delivery team were extremely…
The delivery team were extremely helpful in helping us place our parasol.
Friendly and very professional

Neptune - Bath からの回答
Kitchen reno — Suffolk
Thank you so much to Claire, Neil and team for our gorgeous new kitchen. The quality of workmanship was very high, and the work has transformed our space. I wouldn’t change a thing!

Neptune - Bath からの回答
Cookery Demonstration I went to Becky Wilkinson’s cookery…
I went to Becky Wilkinson’s cookery demonstration yesterday morning. What a lovely event! Really enjoyed watching the food preparation and also eating the dishes! Already looking forward to the next one!

Neptune - Bath からの回答
Excellent afternoon spent on the…
Excellent afternoon spent on the cooking demonstration. Lovely food, great company and a free gift too! It was such an experience - very recommended.

Neptune - Bath からの回答
Attended cookery demonstration this…
Attended cookery demonstration this afternoon with becky. This was our second session with becky and it did not disappoint. So professional, knowledgeable and fun. We will be back

Neptune - Bath からの回答
Neptune products are well made and…
Neptune products are well made and worth the cost. Ordering or buying from this company is always a pleasure and the customer service is very good, should there be an enquiry or problem.

Neptune - Bath からの回答
An excellent presentation
An excellent presentation. Simple recipes together with interesting chat .inspired to try the dessert at home. Look forward to hopefully a further demonstration later in the year.

Neptune - Bath からの回答

Neptune - Bath からの回答
Excellent quality
Excellent quality
Kept to exact timelines for manufacture
Excellent delivery

Neptune - Bath からの回答
Every time I go into the Bath store it…
Every time I go into the Bath store it feels such a visual treat. Every idea is put together with so much thought, taste and style. 🤩

Neptune - Bath からの回答
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