Had a great visit to the Neptune store in Bath today & fabulous service from Catherine, Izzy & Alys. They were super welcoming & knowledgeable, pointing out amazing design features we had missed. Th... もっと見る
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Hi Alannah, My delivery arrived today and I just wanted to tell you how happy I am with my purchase from your store. I was concerned I may have made a rash decision whilst on holiday in Bath, but... もっと見る
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We were on holiday in Bath and visited a coffee shop attached to Neptune show room.Great coffee and avocado on toast, would highly recommend! We decided to visit the Neptune showroom whilst we were... もっと見る
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Beautiful store. Popped in and was helped by one of the design team who was absolutely brilliant, Ellie. She was so warm, knowledgeable and friendly, nothing was too much trouble. Incredibly grateful... もっと見る
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企業情報
Neptune - Bath について
当該企業による記述
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
連絡先
One Tram Yard, Walcot Street, BA1 5BD, Bath, Somerset, 英国
- 01225 465301
4.8
優良
299件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Prompt, courteous and practical
My enquiry was dealt with promptly and courteously and provided a solution
2025年6月20日
自発的なレビュー
Neptune - Bath からの回答
We're happy to hear that your enquiry was dealt with promptly and courteously, and that we provided a solution. Thank you for your feedback, Best wishes, Kimberley, Tilly and the rest of the Neptune Bath team xx
Ordering and delivery of the paint, shop visits
Ordering and delivery of the paint we wanted was easy and quick- next day. Very expensive but it does apply easily and covers well.
The shops are lovely, we are modelling our bedroom around one of your sets, Would describe as a John Lewis competitor, but not entirely convinced by the staff or there product knowledge, had a simple conversation with the Swindon branch, quite clueless, Bath branch better but still lacking obvious knowledge, JL far better. A wiff of mutton which needs to be addressed, but we will return. Design and quality both v good.
2025年6月11日
Neptune - Bath からの回答
Hi Steve, we are so happy to hear that you found our ordering and delivery process easy and quick, and that the paint applies well. We appreciate your feedback regarding product knowledge at our Swindon and Bath branches, I will address this with my team. We look forward to seeing you again soon. Best wishes, Kimberley, Tilly and the rest of the Neptune Bath team xx
Dave & Nev were excellent
Dave & Nev were excellent, very knowledgeable and left everything spotless
2025年5月22日
自発的なレビュー
Neptune - Bath からの回答
Hi Clive, I'm so glad your delivery went well. We look forward to seeing you again soon in store. Best wishes, Kimberley, Tilly and the rest of the Neptune Bath team xx
Great customer service
Great customer service. Quality, timeless well made products.
The Bath store is a gorgeous place to shop from the moment you enter the courtyard and the fabulous cafe offers a warm welcome and amazing treats!
2025年5月28日
Neptune - Bath からの回答
HI Suzie! We are so glad you love the Bath store as much as we do. We look forward to seeing you again soon, Best wishes from Kimberley, Tilly and the rest of the Neptune team. xx
My experience with Neptune
Extremely helpful and efficient in all respects.
Excellent delivery staff too / very helpful and careful.
2025年5月22日
Neptune - Bath からの回答
Hi Caroline, We appreciate you taking the time to leave us such a wonderful review. We are so glad to hear that you found our team helpful and efficient! Best wishes, Kimberley, Tilly and the rest of the Neptune Bath team xx
Great delivery experience
Delivery experience was perfect. Josh and Alfi let us know in advance when they would arrive, arrived on time, and were very helpful and polite.
New dining chairs look great.
2025年5月14日
自発的なレビュー
Neptune - Bath からの回答
Thank you for your kind words! We're thrilled to hear that you had a positive delivery experience and are happy with your new dining chairs. We'll be sure to pass your feedback along to the delivery team.
Product lovely but delivery not great &…
Product lovely but delivery not great & it’s the second time it’s happened
2025年5月8日
Neptune - Bath からの回答
Hi Carol, firstly thank you so much for leaving us a review, we're so glad you enjoyed our product! Thank you for your feedback on the delivery experience. We're committed to providing a seamless experience for all our customers, I will follow this up with the relevant teams for you. We look forward to seeing you again soon in store. Best wishes, Kimberley, Tilly and the rest of the Neptune Bath team xx
Great experience from start to finish
Great experience from start to finish. The gents who delivered my sideboard were very friendly and helpful. Can’t thank everyone enough.
2025年5月7日
Neptune - Bath からの回答
Dear Hayley, Thank you so much for your review, we are so happy that you had a great experience and that the delivery team were brilliant too. We hope you love your sideboard and look forward to seeing you again soon. Best wishes, Kimberley, Tilly and the rest of the Neptune Bath team xx
Unhappy with my table and the service I received.
My light wood was delivered and there was a large black knot in the wood that looks like a big dirty mark which I’m not happy with. The one in the shop didn’t look like this. I phoned the store and was told it was the nature of the wood and meant they couldn’t guarantee a replacement wouldn’t be the same so they couldn’t exchange it. I had to chase twice to get this response as no one called me back when they said they would. The only option was a refund but I’d already ordered and paid for chairs to match. I realised the natural wood would have variations in it and would have been perfectly happy with that. But I’m left with no option but to keep a substandard table which I still like but isn’t great considering I paid £2,500 for it. I’m not impressed and probably won’t buy anything from Neptune again.
2025年4月9日
Neptune - Bath からの回答
Hi Debbie, Thank you for writing this review. We understand your disappointment with the knot in your light wood table, we appreciate you bringing this to our attention and are sorry that you weren't happy with the response on this. We as a team strive to provide excellent customer service, with this in mind I would like to speak to you over the phone to go through this properly. Please can you give the store a call and ask to speak with Kimberley and I can go over the options with you. We hope you'll continue to consider us for future purchases. Best Wishes, Kimberley, Tilly and the rest of the Neptune Bath team xx
Bea at Neptune Bath was really…
Bea at Neptune Bath was really excellent in explaining what ex- display items were available and then keeping us posted.
The only downside was that the system for buying ex-display means that the store will not release the item until the replacement is guaranteed so that puts pressure on arranging collection.
2025年4月3日
自発的なレビュー
Neptune - Bath からの回答
Hi Deborah, Bea will be over the moon with this review, I am so glad that you had an amazing experience. Completely understand your frustration, thank you for raising, I will feed this back with the appropriate teams. We look forward to seeing you again soon. Best Wishes, Kimberley, Tilly and the Neptune Bath Team. xx
It’s my second time of buying your…
It’s my second time of buying your white coffee table. I love it and the overall experience was excellent. Bath staff are lovely and the delivery/driver was courteous and helpful. Many thanks.
My marking was not a hundred percent because of charges for delivery. It was only a small table and I would have liked the option to pick up.
2025年3月19日
Neptune - Bath からの回答
Hi Irene, We are so glad you love your coffee table and that you had a lovely experience from start to finish, that is exactly what we strive for at Neptune. Thank you for your honestly in regards to the delivery charge, unfortunately our stock rooms are very small so can not accommodate collections however I will flag this for you. We look forward to seeing you again soon. Best Wishes, Kimberley, Tilly and the Neptune Bath Team. xx
The Bath store looks so lovely
The Bath store looks so lovely, love all the displays. Such lovely helpful girls. Mia was amazing with helping choose a gift for my mother in law!
2025年3月4日
自発的なレビュー
Neptune - Bath からの回答
Hi Ella, thank you for taking the time to leave us this review, we really appreciate it! Mia will be delighted. We look forward to seeing you again soon. Best Wishes, Kimberley, Tilly and the Neptune Bath Team. xx
The professionalism and support…
The professionalism and support throughout the project was outstanding. I can't rate them highly enough.
2025年2月10日
Neptune - Bath からの回答
Good Afternoon Denise, thank you so much for taking the time to write this. Silvia is delighted! We are so pleased that all aspects of your experience with us went well, and we really hope you are enjoying your beautiful new space. We look forward to seeing you in store again soon! Best Wishes - Kimberley, Tilly, Silvia and the Neptune Bath Team.
Lovely furniture, customer journey requires improvement
Lovely furniture, just a shame the customer service is lacking. The team in store were great although delays in delivery were poorly communicated and there seem to be multiple systems across the business that don’t talk to each other meaning lots of inconsistent messaging throughout our customer journey.
2025年2月12日
Neptune - Bath からの回答
Hi Pippa, it looks as though you ordered these products online yourself, unfortunately we can not see these orders and so can not update you. In future if you place the order with us in store we regularly check and update customers as and when items are delayed. I sincerely apologise on behalf of the Neptune team and would be happy for you to email me personally if you wanted to discuss this in more detail - kimberley.thomas@neptune.com. Best Wishes Kimberley, Tilly and the rest of the Neptune Bath team xx
Neptune - Bath からの回答
Hi Maurice, thank you for taking the time to leave us this review, we really appreciate it! We look forward to seeing you again soon. Best Wishes, Kimberley, Tilly and the Neptune Bath Team. xx
We are over the moon with the oval…
We are over the moon with the oval Stratford oak table. It’s classy, stylish and the workmanship is impeccable.
Thank you Neptune.
2025年1月22日
Neptune - Bath からの回答
We are so glad that you love your table Dionne. Thank you so much for leaving us a review. We look forward to seeing you in store again soon. Best wishes from Kimberley and the rest of the Neptune Bath team.
Gorgeous products first class service !
2024年12月18日
Neptune - Bath からの回答
Hi, thank you so much for taking the time to leave us this review, we really appreciate it! We look forward to seeing you again soon. Merry Christmas and Best Wishes, Kimberley, Tilly and the rest of the Bath Neptune Team. xx
Great product
Great product, delivery as requested, packaging removed, all good from my experience
2024年12月18日
Neptune - Bath からの回答
The Long Island chairs should give you years of comfort and joy
Have an amazing festive season
Warmest regards
Tudor
Excellent company
Excellent company. Their showrooms are incredible, beautifully decorated and arranged and I always feel that I can take my time when I’m visiting. Bought Arbroath baskets which I use for my shoe cupboard and for wardrobe storage. Beautiful baskets that last. Packaging fully recyclable and well packed. Very happy.
2024年11月15日
Neptune - Bath からの回答
Hi Shelly, thank you so much for taking the time to leave us this review, we really appreciate it! We look forward to seeing you again soon. Best Wishes, Kimberley, Tilly and the rest of the Bath Neptune Team. xx
I’m very happy with my new tablecloth
I’m very happy with my new tablecloth. Neptune service was very efficient.
2024年11月18日
Neptune - Bath からの回答
Hi Roz, thank you for taking the time to leave us this review, we really appreciate it! We look forward to seeing you again soon. Best Wishes, Kimberley, Tilly and the rest of the Bath Neptune Team. xx
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