Neptune - Belfast レビュー 

196
•
TrustScore 5段階評価の4.5

4.7

315 Ormeau Road, BT7 3GL Belfast, Down, GB

•

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

What a fabulous experience. James handled an order for me that was not available online. He was so efficient, so professional, and so helpful. It was all sorted in one call. No fuss. A total "make it... もっと見る

5つ星のうち5の評価

After our first visit to Neptune we knew it was the best choice for us. Many thanks to Stella and Kael for all their help from concept to completion of our kitchen. We eventually decided to undertake... もっと見る

企業が回答しました

5つ星のうち5の評価

The Belfast store staff is very helpful especially Magda who spend a bit of time with us trying to figure out our couch options considering on new space. Can’t wait to see the couch and will be back f... もっと見る

5つ星のうち5の評価

Brilliant Belfast Neptune, as always!! Sorted out a little online order problem I had experienced, it was one lovely call to Joe and everything was fixed!! Such a pleasure to shop with you guys and an... もっと見る

企業が回答しました


企業情報

  1. 家具店
  2. ・
  3. インテリア デザイナー
  4. ガーデン家具
  5. キッチン用品店
  6. リビングルーム用家具の店
  7. 家具の付属品

Neptune - Belfast について

当該企業による記述

Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.

We’re Neptune.

We do what we do because we believe our designs can make your life that little bit happier, easier and better.

We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.

We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.

Reviews

At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.

Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.

Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.


連絡先

4.7

優良

TrustScore 5段階評価の4.5

196件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

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この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.7

すべてのレビュー

(196)

過去12か月のレビュー数: 2,169件

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

What a fabulous experience

What a fabulous experience. James handled an order for me that was not available online. He was so efficient, so professional, and so helpful. It was all sorted in one call. No fuss. A total "make it happen" for the Customer attitude which is so refreshing. Well done James and Neptune Blefast!

2026年9月29日
自発的なレビュー
5つ星のうち5の評価

Renovation & Extension Project

We recently completed a renovation and extension project and we chose Neptune to design our kitchen as well as several other rooms. Neptune was one of the best decisions we made during the project!
From our initial meeting, Stella the kitchen designer, was fantastic. She took the time to understand how we wanted our kitchen to look and how we wanted it to work as the heart of our family home. She came up with many ideas that we would never even have thought of and she guided us through every decision, however small with patience and professionalism.
When it came to the kitchen fitting, William was outstanding. His workmanship and attention to detail were excellent. He took great pride ensuring that the fitting was finished to the highest standard.
Maisie, the interior designer did an amazing job of designing several of our other rooms. She completely understood what we wanted to achieve and her eye for detail and creativity made such a difference to our home.
We are absolutely thrilled with the final result. The whole team at Neptune Belfast were amazing and made what should have been a very daunting part of such a large project feel enjoyable and calm. We would have no hesitation in recommending Neptune Belfast to anyone looking to improve their home.

2026年1月12日
自発的なレビュー
5つ星のうち5の評価

We had been looking for a new kitchen…

We had been looking for a new kitchen for over a year. We visited a number of kitchen showrooms but we couldn’t get a plan that felt right for us. There was an offer on for initial kitchen design and initially I thought we would get some good ideas but I really thought that a Neptune Kitchen would be out of our price range. We met Stella on that very first appointment and from that day we knew our kitchen would be from Neptune. Stella was fantastic throughout and she was very patient with us - especially when I kept changing my mind. Nothing was too much trouble for her. Stella listened to us she developed great kitchen plans from both listening to us, visiting our home and giving us advice. Stella kept in touch throughout the whole installation process too. Later Kael joined the team and she was also very helpful and knowledgeable. They were both a delight to have in our home. We were also surprised how good value the kitchen was. It wasn’t the cheapest price but it certainly was not the most expensive. The quality of the kitchen is fantastic and Stella also helped us pick some complementary things like lights for the kitchen. Our Neptune kitchen has now become the heart of our home and that’s to the team at Neptune Belfast it has turned out better than we could have ever hoped for. I’m so glad that we made that first appointment.

2026年8月3日
自発的なレビュー
5つ星のうち5の評価

Very helpful and knowledgable staff in…

Very helpful and knowledgable staff in Belfast .
Beautiful products and good quality .

2026年7月20日
Neptune - Belfast ロゴ

Neptune - Belfast からの回答

Thanks so much for taking the time to write that review Helen, we are so glad you had a lovely visit and look forward to seeing you again soon.

5つ星のうち5の評価

Helpful Staff & Ideas

The Belfast store staff is very helpful especially Magda who spend a bit of time with us trying to figure out our couch options considering on new space. Can’t wait to see the couch and will be back for future needs.

2026年6月7日
自発的なレビュー
5つ星のうち5の評価

Lovely, helpful staff!

The staff are lovely, always helpful and on hand for advice. Visiting Neptune Ormeau a lovely experience!

2026年5月28日
自発的なレビュー
Neptune - Belfast ロゴ

Neptune - Belfast からの回答

Thanks so much Maire, we look forward to seeing you instore again soon.

5つ星のうち5の評価

Professional and very helpful in…

Professional and very helpful in Belfast store. Joe was ace.

2026年4月11日
自発的なレビュー
Neptune - Belfast ロゴ

Neptune - Belfast からの回答

Thank you for your kind feedback, Pamela. We’re so pleased to hear you had such a positive experience in our Belfast store and that Joe was so helpful during your visit. It’s great to know you felt well looked after.

All my best,
Amy at Neptune Support Office

5つ星のうち5の評価

Easter floral table arranging, at Neptune Belfast

Last night at Neptune Belfast, the Vermillion Clinic Easter Table Setting Evening was simply fabulous. From the moment we arrived, we were warmly greeted and made to feel so welcome. The atmosphere was elegant, relaxed, and beautifully styled.

The floral demonstration by David from Vintage Violet Flowers was absolutely stunning. He shared lots of helpful tips and ideas for creating our own arrangements, and we were able to choose from delicate spring florals along with the cutest Easter craft items 🐣

We were also treated to delicious nibbles, beautifully presented, along with refreshments of our choice, which made the whole experience feel relaxed and indulgent. Every detail had clearly been carefully thought through, from the textures and colours of the table décor to the charming seasonal accents that tied everything together perfectly.

The surroundings were just as impressive, creating the perfect backdrop for such a lovely evening. It was truly an inspiring event filled with creativity, great company, and beautiful styling. I left with so many ideas and a big smile.

Highly recommended for anyone who loves creating seasonal décor and adding a touch of Easter magic to their home.

A big thank you to Neptune Belfast, the Vermillion Clinic, and of course David from Vintage Violet Flowers for such a wonderful evening.

Many thanks,
Pat Mulgrew

2026年4月2日
自発的なレビュー
Neptune - Belfast ロゴ

Neptune - Belfast からの回答

Thank you, Pat, for such a thoughtful and generous review. We’re delighted to hear you enjoyed the Easter table setting evening at Neptune Belfast and that the atmosphere, styling, and hospitality made the experience so memorable.

It’s wonderful that David’s floral demonstration from Vintage Violet Flowers inspired you and that you left with plenty of ideas to take home.

We really appreciate you taking the time to share your experience and are so pleased the evening was such an enjoyable and creative occasion for you.

All my best,
Amy at Neptune Support Office

5つ星のうち5の評価

Great customer service in shop in Belfast .

Great helpful friendly staff with good ideas , makes decisions easier when purchasing ! Love browsing too.

2026年3月31日
Neptune - Belfast ロゴ

Neptune - Belfast からの回答

Dear Caroline, thank you for your kind feedback. We're delighted to hear you enjoyed your visit to our Belfast store and that the team were able to offer helpful ideas along the way. It’s lovely to know browsing there is just as enjoyable as choosing your pieces.

All my best,
Amy at Neptune Support Office

5つ星のうち5の評価

I had a wonderful time at Neptune…

I had a wonderful time at Neptune Belfast for their recent Easter event. The shop itself is absolutely beautiful, with such stylish surroundings that really showcase everything they have to offer, it made the perfect setting for the evening.

Fearghal was so welcoming, and Joe was just as lovely, making sure everyone had a drink in hand and plenty of delicious nibbles throughout. The hot cross buns, cupcakes, and mini eggs were a really nice touch and added to the whole Easter atmosphere.

I was there for the floral workshop with Vintage Violet Floral Boutique, creating a beautiful Easter arrangement with David. The event was fun, hands-on, and really enjoyable from start to finish.

I’d highly recommend it, not just for the workshop experience, but also as a great way to see what Neptune has to offer in such a lovely, relaxed setting.

2026年4月2日
自発的なレビュー
Neptune - Belfast ロゴ

Neptune - Belfast からの回答

Dear Nadia, thank you for such a lovely and detailed review. We're delighted to hear you enjoyed the Easter event at Neptune Belfast and that the atmosphere, hospitality, and workshop all made for such an enjoyable evening.

It’s wonderful to know Fearghal and Joe helped make you feel so welcome, and that the floral workshop with David and Vintage Violet Floral Boutique was such a highlight for you.

We really appreciate your recommendation and are so pleased you had the chance to experience the store in such a relaxed and creative setting.

All my best,
Amy at Neptune Support Office

5つ星のうち5の評価

Very friendly

Very friendly, Professional and very knowledgable

2026年3月11日
Neptune - Belfast ロゴ

Neptune - Belfast からの回答

Hi Thomas, thanks so much for your kind review. I'm glad the team was helpful!

5つ星のうち5の評価

Excellent customer service

Excellent customer service! The girls are all lovely and helpful, they’re reliable experts with great taste. I’m so pleased with my armchair, I will certainly be back for more.

2026年2月16日
自発的なレビュー
Neptune - Belfast ロゴ

Neptune - Belfast からの回答

Hi Ciara, what a great review, I'll be sure to pass on your feedback to the girls, they will be delighted to know that you think they have great taste!

5つ星のうち2の評価

Did not deliver as advised

Did not deliver as advised. I am promised it a week later being this Thursday

2026年2月18日
Neptune - Belfast ロゴ

Neptune - Belfast からの回答

Hi Iris, I'm really sorry to read your review. It does look like the order was dispatched as promised, but delayed in reaching you. I've checked with our courier, who confirmed that due to a road traffic accident, they were unable to deliver on the originally agreed date. They communicated that to you and rearranged with you for the following week. I'm really sorry for the inconvenience, this one was out of our control, but we always do our best to provide the best possible customer service, so I hope you will give us another chance, and we will see you in the store again soon.

5つ星のうち4の評価

Very pleased with my new Neptune settee…

Very pleased with my new Neptune settee and chair. Very comfortable, fabric - texture and colour excellent. Was disappointed with delivery date confusion but the delivery men were really good 👍

2026年2月4日
Neptune - Belfast ロゴ

Neptune - Belfast からの回答

Thanks for your review Norma. We are so glad to hear that you are happy with your furniture. Apologies if there was a small hiccup around delivery, and we are happy to hear that the team sorted everything out for you. See you again soon.

5つ星のうち5の評価

Love our Neptune products.

Excellent, quality products and the customer service is outstanding - Ciara is the best! We will definitely be back for more.

2026年2月4日
Neptune - Belfast ロゴ

Neptune - Belfast からの回答

Hi Diana, thanks for leaving such a great review, these really help our business. I've passed on your feedback and a big 'well done' to Ciara!

5つ星のうち5の評価

Brilliant Belfast Neptune

Brilliant Belfast Neptune, as always!! Sorted out a little online order problem I had experienced, it was one lovely call to Joe and everything was fixed!! Such a pleasure to shop with you guys and anyone reading this with the Jan sale still on there, are some great buys on glassware at the moment!! 😊🤩

2025年12月17日
Neptune - Belfast ロゴ

Neptune - Belfast からの回答

Thanks as always for the lovely review Fiona, I'm glad it was sorted to your satisfaction, though I can't take all the credit, I'll be sure to pass your thanks to Jodie in Head office who sorted this one out for you. Joe

5つ星のうち5の評価

New kitchen - exceptional quality and service

I recently had a Neptune kitchen installed, and I couldn’t be happier with the result! After visiting several other kitchen stores, I knew on my first visit to Neptune that no one could match their quality and service.

Stella was fantastic from the start—she really listened to my ideas and turned them into a design I loved. We were renovating our entire house which was a stressful process, but working with Neptune was the least stressful part. They were in touch with me regularly, accommodating with changing timelines and readily offered solutions when needed. William, the fitter, was excellent—he kept me informed at every stage and made sure the kitchen was both beautiful and practical.

The new kitchen is my favourite part of our home, and everyone who sees it comments on it and asks where we got it. I wouldn't hesitate to recommend Neptune to anyone!

2025年8月31日
自発的なレビュー
Neptune - Belfast ロゴ

Neptune - Belfast からの回答

Thank you so much for the review Claire. We are delighted to hear about your experience working with our kitchen team. Thanks for the recommendations!

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