Neptune - Bristol レビュー 

145
TrustScore 5段階評価の4.5

4.7

98 Whiteladies Road, BS8 2QY Bristol, Somerset, GB


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5つ星のうち5の評価

fabulous products, lovely staff, especially Rochelle at the bristol store, who was so helpful and kind. great customer service when I had to replace an item - all in all 10/10!!!

5つ星のうち5の評価

Super staff throughout our whole kitchen project; from design and planning through fitting and aftercare, everyone went out of their way to help. A level of craftsmanship rarely seen these days!... もっと見る

企業が回答しました

5つ星のうち5の評価

From the moment we visited the beautiful store in Bristol to choose our new dining chairs, to the moment they arrived as scheduled, we were kept updated. The delivery guys were on time, friendly and e... もっと見る

企業が回答しました

5つ星のうち5の評価

I attended a wreath making course in the Bristol store on Saturday and loved every minute plus it was a great excuse to visit the store. I’m eagerly awaiting news of the next event. Nothing is ever... もっと見る

企業が回答しました


企業情報

  1. 家具店
  2. 家具の付属品
  3. ガーデン家具
  4. インテリア デザイナー
  5. キッチン用品店
  6. リビングルーム用家具の店

Neptune - Bristol について

当該企業による記述

Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.

We’re Neptune.

We do what we do because we believe our designs can make your life that little bit happier, easier and better.

We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.

We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.

Reviews

At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.

Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.

Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.


連絡先

  • 98 Whiteladies Road, BS8 2QY, Bristol, Somerset, 英国

  • 01172 464 200

4.7

優良

TrustScore 5段階評価の4.5

145件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

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レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.7

すべてのレビュー

(145)

過去12か月のレビュー数: 2,177

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Very helpful

Very helpful

2024年6月28日
Neptune - Bristol ロゴ

Neptune - Bristol からの回答

Hi Julie,
Thank you for your lovely review, I'm really glad to hear that you found the team very helpful!
Wishing you all the best,
Luisa and the Bristol team

5つ星のうち5の評価

Just as they promised

Everything went according to plan. Lee and Dean delivered my sofa spot on time and with no fuss. Timing exactly as predicted. Great quality Olivia sofa. Everyone comments on how good it looks. No pushy sales stuff, which was a relief. They let you look around without harassing you.

2024年6月27日
Neptune - Bristol ロゴ

Neptune - Bristol からの回答

Hi Rosie,
Thank you for taking the time to leave this lovely review. We're so pleased you are happy with your beautiful new Olivia sofa and we really appreciate the great feedback about our team.
We look forward to welcoming you back to the store soon.
Luisa and the Bristol team

5つ星のうち5の評価

Service…

The service and the staff are very helpful and friendly.

2024年6月27日
Neptune - Bristol ロゴ

Neptune - Bristol からの回答

Hi Gwyn, thank you for the great feedback about our service, we really appreciate you taking the time to leave us this review. I hope your new little Keswick table looks great with the others in your room!
We look forward to welcoming you again soon.
Luisa and the Bristol team

5つ星のうち5の評価

I loved the presentation and the use of…

I loved the presentation and the use of natural products. Good to have the furniture and accessories put together to create beautiful rooms

2024年6月21日
Neptune - Bristol ロゴ

Neptune - Bristol からの回答

Hi Linda,

Thank you for your lovely review, It's great to hear that you enjoyed your visit and we do hope you come and see us again soon!

Best wishes, Luisa and the Neptune Bristol team

5つ星のうち5の評価

Lovely delivery men very efficient good…

Lovely delivery men very efficient good quality furniture

2024年6月5日
Neptune - Bristol ロゴ

Neptune - Bristol からの回答

Dear Angela,
Thank you for taking the time to write this 5* review, I'm so pleased to hear you are delighted with your furniture and the service you've received from Neptune.
Very best wishes,
Luisa and Neptune Bristol

5つ星のうち5の評価

Great experience all round

Really impressed by everyone from Neptune. Tahirah did an amazing job in the entire design process and Neil and his team were great in getting the kitchen installed. We are super happy with the results and are now having another room in the house designed and installed. If you are looking for top quality kitchen design and installation then would thoroughly recommend Neptune, they really seemed to care about providing the perfect solution based on what we were after and attention to detail and great communication throughout was really refreshing and really appreciated. Thanks to all and looking forward to the next project.

2024年4月16日
自発的なレビュー
Neptune - Bristol ロゴ

Neptune - Bristol からの回答

Hello Dave, thank you for writing this lovely review, it's a pleasure to read this morning. Tahirah had a great time working with you on your beautiful Henley kitchen, we're looking forward to seeing your utility completed in the near future, too!
With warm regards,
Luisa, Tahirah and the Bristol team

5つ星のうち5の評価

Chichester Kitchen

We’ve just had a Chichester kitchen fitted into our newly renovated home and to say we’re thrilled would be an understatement. We dealt with Rachel, and from beginning to end she’s been amazing. She totally understood my brief and came up with some beautiful designs for us. She was patient and very understanding when I had my indecisive moments, and came up with a design that I couldn’t be happier with. The fitting process was also just as impressive, and our fitter Aaron was a perfectionist. The quality of the product and the customer service has been outstanding and choosing Neptune was the best decision we made. I genuinely can’t thank them enough.

2024年4月19日
自発的なレビュー
Neptune - Bristol ロゴ

Neptune - Bristol からの回答

Dear Sharon, we are delighted to hear about your experience. Rachel really enjoyed working on your project; The team and I were admiring pictures of your beautiful new kitchen earlier this week, it really is stunning! I hope it brings you joy for many years to come.
Thank you for taking the time to write this lovely review.
Best wishes,
Luisa, Rachel and the Bristol team

5つ星のうち5の評価

I bought kitchen taps from the shop…

I bought kitchen taps from the shop rather than online and they arrived within seven working days and I got a phone call to say they were in. Very good service from the women who work there.

2024年4月18日
Neptune - Bristol ロゴ

Neptune - Bristol からの回答

Good morning Rebecca,

Thank you so much for leaving us a review and sharing your feedback. We are so pleased to hear you were happy with the service here at Neptune.

We look forward to welcoming you back into store soon!
Warm regards,

Charlotte - Neptune Bristol

5つ星のうち5の評価

We chose Neptune to redesign our living…

We chose Neptune to redesign our living room as their sofas were the best we had seen.
Our room designer, Harriet was absolutely outstanding from beginning to end. She took time to get to know us and as a consequence her room design was excellent and reflected the style of our house and our likes and dislikes. She was also incredibly flexible about including some of our treasured pieces that we wanted to keep.
She managed the project efficiently from beginning to end and absolutely everything happened, such as the paint delivery for the decorators, on the dates we agreed and without fuss.
The delivery guys were excellent, Harriet joined them on installation day to style the room and we are thrilled with it. It has transformed our space and it is comfy, cosy and homely. We are impressed with the quality of all the furniture.
I cannot fault Neptune and their staff, throughout our experience they were efficient and professional, they communicated with us throughout the process up to letting you know when they are 30 minutes away from delivery and all in all it was a lovely stress free experience. We are really thrilled with our new room.
Thank you Harriet!

2024年4月10日
自発的なレビュー
Neptune - Bristol ロゴ

Neptune - Bristol からの回答

Good morning Susan,

Thank you so much for leaving us a review and for sharing your feedback. We always welcome customer feedback and it's fantastic to hear that you were pleased with your home design service. We are delighted you achieved the desired look for your room, and that you felt Harriet was attentive and present; listening to your requests and including treasured pieces.

We look forward to welcoming you back into store soon!
Warm regards,

Charlotte - Neptune Bristol.

5つ星のうち5の評価

Fantastic product - Great service

Fantastic product. Super high quality and our kitchen now looks amazing. The service from Tahirah (Bristol, Clifton Office) was excellent. She had great ideas for our kitchen and really helped us make the right choices. Overall, we are very pleased.

2023年11月24日
自発的なレビュー
Neptune - Bristol ロゴ

Neptune - Bristol からの回答

Dear Kiet,

Thank you so much for leaving us a review. We are always pleased to hear customer feedback and are delighted you were happy with Tahirah and your Neptune Kitchen Experience.

We look forward to welcoming you back in store soon.
Warm regards,

Charlotte - Neptune Bristol.

5つ星のうち5の評価

Excellent packaging

Received ordered items in pristine condition as the packaging was faultlesd

2024年3月13日
Neptune - Bristol ロゴ

Neptune - Bristol からの回答

Hi Elinor, really pleased that you received the items and everything was perfect, great feedback! We look forward to seeing you again soon.
Best Wishes - Ellie and the Bristol Team.

5つ星のうち5の評価

All round good experience

Great product, great service

2024年2月21日
Neptune - Bristol ロゴ

Neptune - Bristol からの回答

Hi Maggie,
Thank you so much for leaving a review. We really value customer feedback, and look forward to welcoming you back into store.
Warm regards,
Charlotte and the team at Neptune Bristol.

5つ星のうち5の評価

So extremely helpful and friendly

I don't live near the store so I called to ask advice on the colours on some of the products before I placed an order. Elenor answered and was so helpful, she went around the store checking things so me. She couldn't have been more helpful. I was so grateful it saved me a 5 hour return trip! Thank you so much

2024年2月21日
自発的なレビュー
Neptune - Bristol ロゴ

Neptune - Bristol からの回答

Hi Joslyn, we are really pleased you had a great experience in store. We will be sure to pass on your feedback to Eleanor, I'm sure she will be so happy. Best Wishes, Ellie and the Bristol Team.

5つ星のうち5の評価

Fabulous product

Fabulous product! Not too many paint colours to choose from, which really helped! Staff were friendly & helpful 😊

2024年2月22日
Neptune - Bristol ロゴ

Neptune - Bristol からの回答

Hi Lisa, I'm really pleased to hear you had a great experience with us! We look forward to seeing you again soon. Best Wishes - Ellie and the Neptune Bristol Team.

5つ星のうち5の評価

Bedroom design by Harriet

Harriet recently helped us with the design for our bedroom, she was so friendly and from our first meeting we knew that she was going to get it right! She took on all of our ideas as well and opening our eyes to ideas/colours we hadn’t thought of. Harriet was professional from start to finish and even came to set everything thing up on the final day, which was flawless. The end result is absolutely stunning and we couldn’t be happier. We would recommend using Harriet and will definitely be using her again ourselves.

2024年2月5日
自発的なレビュー
Neptune - Bristol ロゴ

Neptune - Bristol からの回答

Hi Abigail, thank you so much for taking the time to write this, I know Harriet will be thrilled! We can't wait to help you with further rooms, and hope you enjoy your beautiful new space. Best Wishes - Ellie and the Neptune Bristol Team.

5つ星のうち5の評価

We used Neptune kitchen design service…

We used Neptune kitchen design service in Bristol for our new kitchen. The finish is wonderful and the quality is outstanding. The attention to detail by the designers was so reassuring. We are so delighted by our kitchen we wish we had done it sooner.

2024年2月4日
自発的なレビュー
Neptune - Bristol ロゴ

Neptune - Bristol からの回答

Hi Helen, thank you for taking the time to leave your thoughts regarding your new kitchen. We are delighted you are enjoying your new space and hope you continue to make lots of happy memories. Best Wishes - Ellie and the Bristol Team.

5つ星のうち5の評価

Great experience design to delivery

Great design (Harriet in Bristol) and great furniture. All available on our order was delivered today ready for Christmas. Lee and Craig who delivered and built the furniture onsite were excellent and could not do enough to make sure everything was perfect before leaving. They made sure to inform me about care for the products and to call if there any issues. All along design to delivery excellent. Great products basically getting what you pay for which is quality and service.

2023年12月13日
自発的なレビュー
Neptune - Bristol ロゴ

Neptune - Bristol からの回答

Hi Stephen, wow, what a lovely review! I know Harriet will be thrilled with your feedback, thank you for taking the time to leave your thoughts. We hope that your new space is as beautiful as you'd hoped, and look forward to seeing you in store again soon. Best Wishes, Ellie.

5つ星のうち5の評価

Store inviting and a pleasure to walk around

Store inviting, beautiful displays, helpful staff and always tempted by the gorgeous goods. Ha,ha think we would actually like to move in and live in any part it is such a wonderful atmosphere.

2023年11月15日
Neptune - Bristol ロゴ

Neptune - Bristol からの回答

Hello Mr Williams, thank you for taking the time to leave us this review, we really appreciate it and are pleased you love spending time with us in store. See you again soon. :)

5つ星のうち5の評価

Neptune Bristol - From Design to Delivery

My wife and I were struggling to come up with a design solution for the downstairs of our property in West Cornwall. We wanted a much more contemporary but classic feel to our living area, dining room, hall and landing. Having visited various Neptune stores over the past 12 months and really liking what we saw, we approached the Bristol branch with a view to using their interior design service and were assigned the wonderful Harriet Martin. Harriet conducted an initial video call with us followed by a home visit where she listened carefully to our thoughts and assessed the room for aspect, light and layout. Approximately a month later we visited the Store for the design ‘reveal’ and were blown away with the costed proposals Harriet had put together, which looked elegantly fabulous. Now, some 3 months later, the building and decorating work is complete, the furniture outfit has been delivered, all overseen in person by Harriet, and we simply could not be more delighted with the outcome. We were particularly pleased to be guided through the whole design, order and delivery process, total patience with any changes along the way, and a first class customer service. Harriet has been a star.

2023年10月25日
自発的なレビュー
Neptune - Bristol ロゴ

Neptune - Bristol からの回答

Hello Mr & Mrs Cottingham, thank you so much for taking the time to leave this review and give your thoughts. We are absolutely thrilled to read it and we know Harriet will be too, we will be sure to pass this on when she is next here.
I am so pleased that from start to finish your experience has been wonderful, and really hope you are enjoying your beautiful new space, and do so for years to come.
Best Wishes from us all at Neptune Bristol.

5つ星のうち5の評価

Revamping a lounge

We recently had Harriet, the interior designer, help us with ideas to revamp our lounge. Absolutely delighted by how it now looks. Very collaborative and took into account our ideas too. Harriet and all members of staff at the store were always extremely friendly and helpful. Nothing too much trouble. Excellent at keeping us informed re delivery of various orders. The delivery chaps were helpful, polite and punctual.
Thoroughly recommend Neptune.

2023年9月30日
自発的なレビュー
Neptune - Bristol ロゴ

Neptune - Bristol からの回答

Hi Maggie, thank you so much for leaving us this review and for mentioning Harriet, she is thrilled! We are pleased you love the finished design and look forward to seeing you in store some time soon. Best Wishes - Ellie and Neptune Bristol Team.

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