Excellent Service from Neptune as usual. Their ‘white glove’ service is wonderful. Josh and Shane delivered my furniture to the room of my choice and took away all the packaging. The quality of the fu... もっと見る
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I love visiting. There is always a warm welcome at the Mickle Trafford store, and staff are incredibly helpful and friendly, as well as very knowledgeable. The store is tranquil and calm and lovely to... もっと見る
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Both Andre and Liam were very mannerly and helpful. The handover process was excellent. Well done guys 👍
Cautious in placing order in store due to previous disappointing experience. However, the assistant who placed my order and provided reassurance regarding follow up was very helpful and professional.... もっと見る
企業が回答しました
企業情報
Neptune - Chester について
当該企業による記述
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
連絡先
Chester Road, Bridge Trafford, CH2 4JR, Chester, Cheshire, 英国
- 01244 478 777
4.8
優良
148件のレビュー
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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Dresser Exchange
Both Andre and Liam were very mannerly and helpful. The handover process was excellent.
Well done guys 👍
2026年4月22日
自発的なレビュー
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
Neptune Chester
Jill in Neptune Chester makes you feel so welcome
Always a pleasant experience shopping there.
Thanks 🤗
2026年4月4日
自発的なレビュー
Neptune - Chester からの回答
Thank you for your lovely feedback. We’re delighted to hear you always feel so welcome in our Chester store and that Jill helps make each visit such a pleasant experience. We really appreciate you taking the time to share this.
All my best,
Amy at Neptune Support Office
Thankyou Sean and Callum for delivering…
Thankyou Sean and Callum for delivering our table and chairs. You are both very efficient at your job .
2026年4月6日
自発的なレビュー
Neptune - Chester からの回答
Dear Sue, thank you for your kind feedback. We’re so pleased to hear Sean and Callum delivered your table and chairs efficiently and took good care of everything for you. We really appreciate you taking the time to share this.
All my best,
Amy at Neptune Support Office
Great company and product fabulous…
Great company and product fabulous girls at helsby store
2026年4月3日
Neptune - Chester からの回答
Dear Bill, Thank you for your lovely feedback. We're so pleased to hear you’re happy with both the products and your experience in our Chester store, and that the team made you feel so well looked after.
All my best,
Amy at Neptune Support Office
Excellent Service from Neptune as…
Excellent Service from Neptune as usual. Their ‘white glove’ service is wonderful. Josh and Shane delivered my furniture to the room of my choice and took away all the packaging. The quality of the furniture is excellent too - real heirloom pieces. Thanks Neptune.
2026年3月23日
自発的なレビュー
Neptune - Chester からの回答
Dear Emma, thank you for your thoughtful review. We're so pleased to hear you enjoyed our delivery service and that Josh and Shane took great care in setting everything up for you. It’s wonderful to know you’re happy with the quality of your furniture, pieces to be enjoyed for many years to come.
All my best,
Amy at Neptune Support Office
I love visiting
I love visiting. There is always a warm welcome at the Mickle Trafford store, and staff are incredibly helpful and friendly, as well as very knowledgeable. The store is tranquil and calm and lovely to browse around. In essence a wonderful experience, with a wonderful team of people to help make the experience a very pleasant one.
2026年3月27日
自発的なレビュー
Neptune - Chester からの回答
Thank you very much for your lovely review of our Store, we hope to see you again soon and wishing you a Happy Easter.
Lee and Craig were very helpful
Lee and Craig were very helpful. They let us know the night before of a delay the next day, as to not waste out time. Arrived when they said they would. Great customer service. Both very helpful and pleasant.
2026年3月19日
自発的なレビュー
Neptune - Chester からの回答
Thank you very much for your 5 star review and hope you enjoy your new Neptune Furniture.
Neptune - Chester からの回答
Thank you for leaving us a 5 star review
Lovely experience
Lovely experience when you enter the store friendly staff who are happy to help Furniture displays are extremely well displayed, plenty of ranges to choose from and our furniture arrived quickly we where kept well informed of the delivery date and the delivery team where excellent too
2026年2月9日
Neptune - Chester からの回答
Thank you very much for your review, we hope to see you again soon. Joe
Neptune - Chester からの回答
We appreciate your feedback and are glad our delivery team was great. Many thanks, Joe
Delivered on time excellent service and quality
Delivered on time , very courteously and the product as always, exceed expectation. A thoroughly excellent job all round and just in time for Christmas!
2025年12月22日
Neptune - Chester からの回答
Thank you very much for your 5 star review, we hope you enjoyed your furniture an hope to see you again soon. Joe
Superb staff relations with customers
Superb staff relations with customers, very helpful advice, attractive store layout, quality products throughout.
A memorable shopping experience since discovering Neptune, both shopping in-store and in ordering a new kitchen from them with clear plans and advice.
In addition, excellent delivery staff who did everything to 100% satisfaction.
Recommended.
2025年12月22日
Neptune - Chester からの回答
We're happy to hear that you enjoyed your shopping experience and found our staff helpful. It's great to know the kitchen plans and delivery met your expectations. Thank you for your recommendation! Joe
Alfi and Josh were very efficient and…
Alfi and Josh were very efficient and very friendly- was a pleasure to receive such a beautiful piece of furniture from a pair of cracking lads! Thank you!!
2025年12月5日
自発的なレビュー
Neptune - Chester からの回答
We are happy to hear you had a lovely experience with our delivery team. many thanks Joe
I was kept informed throughout the…
I was kept informed throughout the order process. Staff were very helpful during both visits to the store.
2025年12月1日
Neptune - Chester からの回答
Thank you for the 5 star feedback. Joe
We are always made very welcome by…
We are always made very welcome by Neptune Chester's warm, friendly and informative staff. Teresa's has provided us with great advice for our projects.
2025年12月1日
Neptune - Chester からの回答
We're happy to hear that our team made you feel welcome and provided helpful advice for your projects. Hope to see you again soon Joe
Delighted as always with the quality of…
Delighted as always with the quality of Neptune’s product and customer service
2025年11月21日
Neptune - Chester からの回答
We're happy you're delighted with our product quality and customer service. Many thanks for your review Joe
Neptune - Chester からの回答
Hi Sophie! Thank you for your 5* feedback. We look forward to seeing you again soon either in store, or online. With warmest regards, Scott
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