Neptune - Chester レビュー 

157
TrustScore 5段階評価の5

4.9

Chester Road, Bridge Trafford, CH2 4JR Chester, Cheshire, GB


レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

The Chester store is lovely, easily accessible, plenty of parking and set out and staged beautifully. The large store allow you to see a large range of products. Staff very helpful and friendly.

5つ星のうち5の評価

Another super experience from Chester Neptune. From the In Store browsing, to the friendly assistants who helped us order 'on line' in store (if that makes sense!) The stores are always well lai... もっと見る

5つ星のうち5の評価

Cautious in placing order in store due to previous disappointing experience. However, the assistant who placed my order and provided reassurance regarding follow up was very helpful and professional.... もっと見る

企業が回答しました

5つ星のうち5の評価

We always have such a lovely experience at Neptune Chester. Every visit feels welcoming, and the team are consistently friendly, knowledgeable and happy to help without ever being pushy. This wee... もっと見る


企業情報

  1. 家具店
  2. 家具の付属品
  3. ガーデン家具
  4. インテリア デザイナー
  5. キッチン用品店
  6. リビングルーム用家具の店

Neptune - Chester について

当該企業による記述

Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.

We’re Neptune.

We do what we do because we believe our designs can make your life that little bit happier, easier and better.

We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.

We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.

Reviews

At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.

Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.

Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.


連絡先

  • Chester Road, Bridge Trafford, CH2 4JR, Chester, Cheshire, 英国

  • 01244 478 777

4.9

優良

TrustScore 5段階評価の5

157件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.9

すべてのレビュー

(157)

過去12か月のレビュー数: 2,201

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Delivered on time excellent service and quality

Delivered on time , very courteously and the product as always, exceed expectation. A thoroughly excellent job all round and just in time for Christmas!

2025年12月22日
Neptune - Chester ロゴ

Neptune - Chester からの回答

Thank you very much for your 5 star review, we hope you enjoyed your furniture an hope to see you again soon. Joe

5つ星のうち5の評価

Superb staff relations with customers

Superb staff relations with customers, very helpful advice, attractive store layout, quality products throughout.
A memorable shopping experience since discovering Neptune, both shopping in-store and in ordering a new kitchen from them with clear plans and advice.
In addition, excellent delivery staff who did everything to 100% satisfaction.
Recommended.

2025年12月22日
Neptune - Chester ロゴ

Neptune - Chester からの回答

We're happy to hear that you enjoyed your shopping experience and found our staff helpful. It's great to know the kitchen plans and delivery met your expectations. Thank you for your recommendation! Joe

5つ星のうち5の評価

Alfi and Josh were very efficient and…

Alfi and Josh were very efficient and very friendly- was a pleasure to receive such a beautiful piece of furniture from a pair of cracking lads! Thank you!!

2025年12月5日
自発的なレビュー
Neptune - Chester ロゴ

Neptune - Chester からの回答

We are happy to hear you had a lovely experience with our delivery team. many thanks Joe

5つ星のうち5の評価

We are always made very welcome by…

We are always made very welcome by Neptune Chester's warm, friendly and informative staff. Teresa's has provided us with great advice for our projects.

2025年12月1日
Neptune - Chester ロゴ

Neptune - Chester からの回答

We're happy to hear that our team made you feel welcome and provided helpful advice for your projects. Hope to see you again soon Joe

5つ星のうち5の評価

Delighted as always with the quality of…

Delighted as always with the quality of Neptune’s product and customer service

2025年11月21日
Neptune - Chester ロゴ

Neptune - Chester からの回答

We're happy you're delighted with our product quality and customer service. Many thanks for your review Joe

5つ星のうち5の評価

Quick delivery

Quick delivery, quality product. Happy customer

2025年11月12日
Neptune - Chester ロゴ

Neptune - Chester からの回答

Hi Sophie! Thank you for your 5* feedback. We look forward to seeing you again soon either in store, or online. With warmest regards, Scott

5つ星のうち5の評価

Fantastic experience

Lovely, helpful ladies who placed our order and let us know everything we needed to know.
Neptune rang when expected to arrange delivery and the two gentleman who delivered took great care. Of course, we are thrilled with our purchases! Thank you.

2025年10月20日
5つ星のうち5の評価

Arundel benches and cushions

I love the Arundel benches and cushions. You can feel the quality annd they anre very comfortable . Ordering from the Chester store was a dream and the delivery guys were exceptional. Came when they said and took away all the rubbish.

2025年10月20日
5つ星のうち5の評価

Gorgeous

I could quite happily live in my local Neptune store; it’s gorgeous and if I could afford to replace everything in my house with Neptune furniture, fixtures, fittings and accessories, I certainly would. That said, I returned an online order recently because the item was a little more ‘rustic’ than I was expecting. However, on the whole, I’ve found Neptune products to be of excellent quality and superb design.

2025年10月9日
自発的なレビュー
5つ星のうち5の評価

Excellent customer service

I ordered an outdoor sofa from Neptune Chester store. I wanted it delivered ready for a party. As the delivery team were unable to deliver it in time, Joe delivered it personally. This has to be amongst the best customer service I have ever received. A big Thank You!

2025年8月12日
自発的なレビュー
Neptune - Chester ロゴ

Neptune - Chester からの回答

Hello Paula, Thank you for your lovely review and I hope the party went well. Best wishes, Joe

5つ星のうち5の評価

The shop is a pleasure to visit

The shop is a pleasure to visit. The staff are friendly and helpful without constant sales pitch, lovely. Great products at a reasonable price.

2025年7月28日
Neptune - Chester ロゴ

Neptune - Chester からの回答

Thank you very much for your 5 star review and hope to see you in store again soon. Many thanks, Chester Team

5つ星のうち3の評価

poor communication and delivery times

Communication and delivery times were very poor and slow. I had to chase 3-4 times to find out when delivery would be and it was then further delayed.
At point of purchase in store, I wasn't made aware of the delivery lead times.

2025年7月14日
Neptune - Chester ロゴ

Neptune - Chester からの回答

We are very sorry for the delays experienced with your lighting and the communcation falling below standard. I hope the wall lights look lovely and see you in store soon. Kind regards, Chester Team

Trustpilot エクスペリエンス

Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。

プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。

Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。

よいレビューを書くための8つのヒントをご覧ください。

確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。

レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します

詳細情報