We have shopped at this store for many years. The staff as so professional kind and great at listening to what your vision is and then helping bringing it together with bells on. Over the last 4 month... もっと見る
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Neptune at Colchester is one of my go to stores . It’s always been an enjoyable experience, and I’m fortunate because each visit I’ve received outstanding service from the home specialist Sally . She... もっと見る
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Amazing Mini Me Mood Board workshop hosted by Debbie. My daughter had so much fun talking colours, textiles and designing her dream bedroom! She chose rhubarb for her walls … can’t wait to start pa... もっと見る
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I came into the Colchester store just before it was closing on a Sunday before Christmas with my daughter. The ladies were lovely, staying after closing time to order me an Albert 8ft Christmas Tree a... もっと見る
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企業情報
Neptune - Colchester について
当該企業による記述
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
連絡先
342 London Road, Stanway, CO3 8LT, Colchester, Essex, 英国
- 01206 212 650
4.9
優良
260件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Received telephone confirmation of my…
Received telephone confirmation of my purchases ahead of time. Exact order
2023年5月12日
Neptune - Colchester からの回答
Good morning, thank you for taking the time to leave us a review and also for your recent purchase with us. If we can help any further please do pop in and see us.
Warmest regards
Charlene
Assistant Store Leader
We have a welcoming experience at the…
We have a welcoming experience at the Colchester store.
Sarah is a credit to your team.
Regards
Chris Saward.
2023年5月4日
Neptune - Colchester からの回答
Hi Sharon
Thank you for taking the time to leave your feedback. This is wonderful to to hear and we can't wait to pass your words onto Sarah.
Look forward to see you again in store.
Warmest regards
Charlene
Assistant Store Leader
Perfect Neptune Experience
Always a pleasure and a lovely experience to visit a Neptune store. Our most recent visit to the Colchester store was made very easy due to the Home Specialist and her amazing interior design skills and product knowledge.
2023年3月23日
自発的なレビュー
Neptune - Colchester からの回答
Good afternoon Gill
Thank you for taking the time to your feedback. Debbie really enjoyed working on your project with you. Thank you for trusting us.
We look forward to see you again in store.
Warmest regards
Charlene
Assistant Store Leader
Colour Consultancy Service. I came into the Colchester store in a…
I came into the Colchester store in a panic looking for tester pots as I needed to choose my kitchen colour scheme that weekend. The Neptune team were so helpful and recommended I book a colour consultancy appointment. I was able to get an appointment the following day with Debbie who came to the house with samples and a wealth of knowledge and advice. She understood what I was trying to achieve and guided me towards a palette that I am really delighted with. I would highly recommend this new service especially if you are short on time or a little unsure of your own choices. Can't thank Debbie enough for helping me out in a stressful situation.
2023年4月24日
自発的なレビュー
Neptune - Colchester からの回答
Good morning Jen
Thank you so much for taking the time to leave such lovely words. It's so nice to hear that our new Colour Consultancy Appointment has been so beneficial. We can't wait to pass on your kind words to Debbie and look forward to seeing your new kitchen colour scheme come together.
Warmest regards
Charlene
Assistant Store Leader
What a delightful experience visiting…
What a delightful experience visiting Neptune Colchester! The staff are so helpful with enquiries & always smiling and happy to help, the 3 ladies that went above & beyond were Debbie & Mandy & Christina, Helping with paint colour & kitchen questions … Well done Neptune ..You have a great team in there & it’s always a pleasure to go in ..It’s very rare to see a whole team of happy staff in retail outlets & a desire to really help the customers …10 out of 10 for customer service !
2023年4月29日
自発的なレビュー
Neptune - Colchester からの回答
Good morning,
Thank you very much for your wonderful review - what a pleasure to read this morning. I will ensure your kind words are fed back to the team - it really means a lot to hear of your positive experience with us.
Thanks again
Liz Dalton
Store Leader
Neptune - Colchester からの回答
Good morning Jacqueline
Thank you for taking the time to leave feedback. It was lovely to see you. Look forward to see you again in store.
Warmest regards
Charlene
Assistant Store Leader
Quality Stock Staff and very pleased…
Quality Stock Staff and very pleased with our purchase thank you
2023年4月28日
Neptune - Colchester からの回答
Good morning Brian
Thank you for taking the time to leave feedback. So pleased to hear and will pass this on to the team.
Warmest regards
Charlene
Assistant Store Leader
Neptune - Colchester からの回答
Good Morning
Thank you for taking the time to leave your feedback. We can't wait to see your design come together. We look forward to see you next time.
Warmest regards
Charlene
Assistant Store Leader
Always first class service with a smile…
Always first class service with a smile . Every customer is made to feel visible wether you’re buying one plate or a whole dinner service . You’re always greeted upon entering the shop . Wish all shops had the same level of customer service .
2023年4月22日
自発的なレビュー
Neptune - Colchester からの回答
Good morning Jackie
What a wonderful review to read this morning. Thank you for taking the time to leave your feedback. Can't wait to feed this back to the team.
Look forward to see you again soon.
Warmest regards
Charlene
Assistant Store Leader
Very helpful and knowledgeable staff
Very helpful and knowledgeable staff, would recommend this store.
2023年4月22日
自発的なレビュー
Neptune - Colchester からの回答
Good morning Paul
Thank you for your taking the time to leave your feedback.
We look forward to see you again soon.
Warmest regards
Charlene
Helpful and informative
2023年4月16日
Neptune - Colchester からの回答
Good morning Peter
Thank you for taking the time to leave your feedback. That's great to hear.
We look forward to welcome you in store again soon.
Warmest regards
Charlene
Assistant Store Leader
Always friendly and professional
2023年4月14日
Neptune - Colchester からの回答
Good morning Joanne
Thank you for taking the time to leave your review. We look forward to see you again in store soon.
Warmest regards
Charlene
Assistant Store Leader
Just a great team at Colchester…
Just a great team at Colchester Neptune.
Mandy and Sarah were so helpful today 15/423, great experience and knowledge of their products
Thanks very much
Lynn & Dave ..
2023年4月15日
自発的なレビュー
Neptune - Colchester からの回答
Good Afternoon Lynn & Dave
Thank you for time the time to leave such a lovely review. We can't wait to pass this onto Mandy & Sarah. We look forward to see you again in store soon.
Warmest regards
Charlene
Assistant Store Leader
Excellent customer service
2023年4月15日
自発的なレビュー
Neptune - Colchester からの回答
Good morning Amanda
Thank you for taking the time to leave your feedback. We can't wait to welcome you in store again soon.
Warmest regards
Charlene
Assistant Store Leader
Neptune - Colchester からの回答
Good morning Amanda
Thank you, that's wonderful to hear. Thank you for taking the time to leave this review. We can't wait to see you again in store.
Warmest regards
Charlene
Assistant Store Leader
Superb service from incredible staff
Superb service from incredible staff. Diane, Mandy and Sarah, I can’t recommend them highly enough. Thank you.
2023年4月15日
自発的なレビュー
Neptune - Colchester からの回答
Good morning Linda
Thank you for taking the time to leave your kind words, it's so lovely to pass these onto our team. We look forward to welcome you again soon.
Warmest regards
Charlene
Assistant Store Leader
Wedding gift list
A wedding gift list was set up for a recent wedding. It was well managed and the staff were very helpful and polite when I phoned to make a purchase. We were assured that everything would be gift wrapped with an appropriate card attached.
The Bride and Groom were ecstatic when they went to collect their gifts and said everything was beautifully wrapped and ready for collection
2023年2月23日
Neptune - Colchester からの回答
Good morning, it was such a pleasure to host this wedding list for your friends. Thank you for taking the time to provide us with your feedback, it was our first time hosting one so i am delighted to hear you found it was easy to make a purchase.
Warmest regards
Liz Dalton
Store Leader
My favourite home accessory store
Since I discovered Colchester had a Neptunes I’ve been visiting every week or two, the staff are so helpful, I’ve ordered a few times and they always let me know as soon as my orders in….. I love the packaging and bags you get when you make a purchase, it’s the attention to detail that makes Neptune such a lovely place to shop for home accessories.
2023年3月8日
Neptune - Colchester からの回答
Good morning Mrs Hart,
Thank you for taking the time to leave such wonderful words. It's lovely to be able to pass this onto the team and we can't wait to welcome you in store soon.
Warmest regards
Charlene
Assistant store leader
No excuse needed
The staff all always so helpful, they don’t bother when you look round and always on hand when you do need help.
They didn’t have my item in stock so ordered it and rang me when it arrived in store.
2023年2月28日
Neptune - Colchester からの回答
Good Morning,
Thank you for taking the time to leave your feedback, it's so lovely to hear you have enjoyed your experience here in store and by placing an order with us. We can't wait to see you again soon.
Warmest regards,
Charlene
Assistant Store Leader
Neptune - Colchester からの回答
Good Afternoon Mr Davies
Thank you for taking the time to leave your kind words.
We can't wait to see you again soon.
Warmest regards
Charlene
Assistant Store Leader
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