Neptune - Edgbaston レビュー 159

TrustScore 5段階評価の5

4.8

16-18 Harborne Road, Edgbaston, B15 3AA Birmingham, West Midlands, GB


レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Another excellent service from Neptune , saw beautiful dinning chairs in the Edgbaston store , armed with measurements order them on line. This store is amazing and make you feel as if it’s home f... もっと見る

企業が回答しました

5つ星のうち5の評価

Purchased new dining room furniture and advice, service and quality of products exceeded expectations. TJ and Lucy at the Birmingham store helped throughout the order, delivery and after sales process... もっと見る

5つ星のうち5の評価

We visited the beautiful Neptune store in Edgbaston, Birmingham. The friendly and knowledgeable staff advised us on furniture styles, finishes and colours. We purchased bar stools, the Arundel dining... もっと見る

企業が回答しました

5つ星のうち5の評価

Gorgeous products and great service. Shout out to TJ at the Egbaston store who has been so helpful during a recent house project, she’s really helped us redesign part of our house, with creative idea... もっと見る


企業情報

  1. 家具店
  2. 家具の付属品
  3. ガーデン家具
  4. インテリア デザイナー
  5. キッチン用品店
  6. リビングルーム用家具の店

Neptune - Edgbaston について

当該企業による記述

Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.

We’re Neptune.

We do what we do because we believe our designs can make your life that little bit happier, easier and better.

We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.

We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.

Reviews

At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.

Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.

Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.


連絡先

  • 16-18 Harborne Road, Edgbaston, B15 3AA, Birmingham, West Midlands, 英国

  • 0121 437 4137

4.8

優良

TrustScore 5段階評価の5

159件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Another excellent service from Neptune

Another excellent service from Neptune , saw beautiful dinning chairs in the Edgbaston store , armed with measurements order them on line.
This store is amazing and make you feel as if it’s home from home , so friendly and welcoming - I only went in the buy paint !

My chairs arrive delivery staff so helpful , and friendly too - thank you .

2026年6月17日
Neptune - Edgbaston ロゴ

Neptune - Edgbaston からの回答

Hi Tracy, we're so happy to hear you had another excellent experience with us! It's wonderful that our store felt like home and that our team was friendly and welcoming. We're also glad your dining chairs arrived safely and that our delivery staff were helpful. Thank you for your positive feedback. Best wishes Jo

5つ星のうち5の評価

Neptune, Edgbaston

We visited the beautiful Neptune store in Edgbaston, Birmingham. The friendly and knowledgeable staff advised us on furniture styles, finishes and colours. We purchased bar stools, the Arundel dining table and eight carvers. There was a super deal on the shingle painted Wardley chairs.

2026年6月5日
自発的なレビュー
Neptune - Edgbaston ロゴ

Neptune - Edgbaston からの回答

Hi Susan, we are so pleased you enjoyed your visit to our store. It's wonderful to hear our team provided helpful advice and that you found beautiful pieces for your home. Thank you for your kind words. Best wishes Jo

5つ星のうち5の評価

I always go to my local Neptune store…

I always go to my local Neptune store in Edgbaston as the quality of the service is excellant along with the store layout and quality of the displayed merchandise and furniture . I am never disappointed and always leave with a purchase and lots of ideas for my home .
My recent trip I went in to purchase paint and came home to order 4 new dinning chairs ! .
The quality of service in store and on ordering on line was great with quick call from Swindon to arrange delivery .

2026年5月24日
自発的なレビュー
Neptune - Edgbaston ロゴ

Neptune - Edgbaston からの回答

Hi Tracy, we are so pleased to hear about your consistently positive experiences at our store and with our online service. It's wonderful that you always find inspiration and quality items for your home. We truly appreciate your kind words about our team and the efficient delivery process. Best wishes Jo

5つ星のうち5の評価

Wonderful shop and Wonderful staff

Myself and my husband visited Neptune
On a Saturday morning. The ladies
Mo and Harpree were very welcoming.
Helping us in Every way possible. It was a pleasure to shop at the Edgbaston shop. We were even given a lovely cup of coffee. By the lovely ladies.
Thank-you so much.
Look forward to seeing you both again
KIm and John Barron. REDDITCH.

2026年5月9日
自発的なレビュー
5つ星のうち5の評価

Gorgeous products and great service

Gorgeous products and great service. Shout out to TJ at the Egbaston store who has been so helpful during a recent house project, she’s really helped us redesign part of our house, with creative ideas to achieve a result we absolutely love.

2026年5月2日
自発的なレビュー
5つ星のうち5の評価

I regularly shop here

I regularly shop here, at least once a month, and I wanted to take a moment to share how wonderful my experience has been, especially thanks to Harpreet Karen.

She is incredibly friendly, professional, and has such great taste. Her recommendations are always spot on, and she genuinely makes shopping an enjoyable experience. Even when I don’t plan to buy much, her positive attitude and helpful advice often encourage me to pick something up.

As someone who runs a business myself, I truly understand how valuable a team member like her is. She is a real asset to the company, and I sincerely hope she is recognised for her excellent work.

Thank you for consistently providing such a pleasant shopping experience

2026年4月14日
自発的なレビュー
Neptune - Edgbaston ロゴ

Neptune - Edgbaston からの回答

Dear Fatemeh, thank you for your thoughtful feedback and for your continued support. We’re delighted to hear you consistently enjoy your visits and that Harpreet has helped make your shopping experience so positive. It’s especially lovely to hear how much you value their approach and guidance.

We really appreciate you taking the time to share this, and your comments will be passed on to the team.

All my best,
Amy at Neptune Support Office

5つ星のうち5の評価

Wonderful trip to Neptune in Edgbaston…

Wonderful trip to Neptune in Edgbaston today, we were made extremely welcome by Karen and her colleagues.
Lovely coffee and then enjoyed a leisurely shop over the three floors.
All merchandise is creatively and beautifully displayed
Well done Edgbaston Neptune, we will be back!

2026年4月1日
自発的なレビュー
Neptune - Edgbaston ロゴ

Neptune - Edgbaston からの回答

Dear Sarah, thank you for your lovely feedback. We're delighted to hear you enjoyed your visit to Edgbaston and felt so warmly welcomed by Karen and the team. It’s wonderful that you were able to take your time exploring the store and enjoy the displays along the way.

We really appreciate your kind words and look forward to seeing you again soon.

All my best,
Amy at Neptune Support Office

5つ星のうち5の評価

I love my artichoke ornament

I love my artichoke ornament. Neptune sells amazing, always good quality, products.

2025年12月29日
Neptune - Edgbaston ロゴ

Neptune - Edgbaston からの回答

We're happy to hear that you love the artichoke ornament! We appreciate your kind words regarding our products' quality. Thanks for the feedback!

5つ星のうち5の評価

Friendly and welcoming staff

Friendly and welcoming staff. A fantastic place to see and experience the quality of Neptune's product range.

2025年12月24日
Neptune - Edgbaston ロゴ

Neptune - Edgbaston からの回答

We're so glad you found our staff friendly and welcoming! It's fantastic you enjoyed experiencing the quality of Neptune's products. Thank you!

5つ星のうち5の評価

Always a pleasure to deal with Neptune…

Always a pleasure to deal with Neptune - friendly, dependable staff and quality goods.

2025年12月26日
Neptune - Edgbaston ロゴ

Neptune - Edgbaston からの回答

Hi Meryl, We appreciate you taking the time to leave us such a great review! We're so glad our team and products meet your expectations. We are looking forward to your next visit to the store.
Caroline and The Edgbaston Team

5つ星のうち5の評価

Felt like welcome and valued customers today.

We popped into Edgbaston Neptune on this gloomy day today. However, the greeting from Karen was very warm and welcoming. Even our little dog got a friendly greeting and a treat! we love Neptune, but it’s a bit of a jaunt to get there, but a visit like today always makes it worthwhile with the service being the icing on the cake. We wanted to purchase a few items that were not available in store, so the staff kindly put an order through for us. We had a very happy experience browsing this beautiful store, interacting with the very pleasant staff; Karen, Harpreet and Khotan and making a purchase which we are looking forward to receiving via delivery. Thank you Neptune Edgebaston, you set the bar high today fortunately for us : )

2025年12月18日
自発的なレビュー
Neptune - Edgbaston ロゴ

Neptune - Edgbaston からの回答

We're happy to hear that you enjoyed your visit to our store! It's great to know that our service made your trip worthwhile and that you felt welcomed. We appreciate your kind words and are so glad we could assist with your order. Thank you for your positive feedback!

5つ星のうち5の評価

We went into your Birmingham store on…

We went into your Birmingham store on Tuesday and had the most wonderful experience a lovely lady called Mo helped us she was so kind and her customer service was incredible!

Thank you!

2025年12月16日
自発的なレビュー
Neptune - Edgbaston ロゴ

Neptune - Edgbaston からの回答

Thank you for your feedback. We’re pleased to hear about your positive experience in our Birmingham store and will ensure your comments are shared with Mo and the team. We look forward to welcoming you again.

5つ星のうち5の評価

Fabulous

I took a chance by ordering the Suffolk table and the wycombe chairs with out seeing them I was not disappointed it looks fabulous in my kitchen and the quality is brilliant.
Delivery was prompt and the chaps that brought them were professional and extremely helpful .

2025年12月10日
Neptune - Edgbaston ロゴ

Neptune - Edgbaston からの回答

Thank you for your kind comments. We’re pleased to hear you’re happy with your purchase and that our delivery team provided a helpful and professional service. We appreciate your feedback.

5つ星のうち5の評価

Very helpful team and great gift ideas

Both TJ and Khotan helped me with Christmas gifts and decoration for my Cat Friendly Home. Love all my purchases. You guys remind me so much of my favorite US store, Restoration Hardware

2025年12月6日
自発的なレビュー
Neptune - Edgbaston ロゴ

Neptune - Edgbaston からの回答

Thank you so much for your lovely review! We are delighted to hear that team were able to help you find the perfect Christmas gifts and decorations for your Cat Friendly Home. It means a lot that you love your purchases ! We really appreciate you taking the time to share your experience and look forward to welcoming you back again soon!

5つ星のうち5の評価

Very helpful staff who make browsing…

Very helpful staff who make browsing and shopping a wonderful experience

2025年12月6日
自発的なレビュー
Neptune - Edgbaston ロゴ

Neptune - Edgbaston からの回答

Thank you so much Daisy! We are delighted to hear our team helped make your browsing and shopping experience enjoyable. We hope to welcome you back again soon!

5つ星のうち5の評価

The staff are great,helpful engaging…

The staff are great,helpful engaging and well informed
The store is a haven of tranquillity.

2025年12月2日
Neptune - Edgbaston ロゴ

Neptune - Edgbaston からの回答

Hello, We really appreciate your kind words and 5-star rating! We are so happy to hear that you found Team Edgbaston helpful and the store tranquil. We are looking forward to your next visit.
Caroline and Team Edgbaston

5つ星のうち5の評価

Excellent customer service

Excellent customer service, welcoming helpful, friendly staff at Neptune Edgbaston store, and online.
beautiful quality products, An all round 5 star service.
Thank you

2025年10月15日
Neptune - Edgbaston ロゴ

Neptune - Edgbaston からの回答

We appreciate you taking the time to share your wonderful experience with our team and products. We're happy to hear that you received excellent customer service!
We hope to see you back in store soon !

5つ星のうち5の評価

Personal service

Great personal service. Phone contact as required to book on delivery slot to suit. The two guys who delivered my sofa were very helpful and careful and even helped me to move my old sofa into the garage. (Martin and Lee)

2025年9月23日
自発的なレビュー
Neptune - Edgbaston ロゴ

Neptune - Edgbaston からの回答

We're so happy to hear that you received great personal service and a delivery slot that suited your needs. We really appreciate your positive feedback regarding the delivery team's careful assistance in moving your sofas. I will feed this back to the delivery team.
Many Thanks
Caroline , Khotan and Team Edgbaston

5つ星のうち5の評価

Our new kitchen puts a smile on my face…

Our new kitchen puts a smile on my face every day and our experience with Neptune was outstanding. The designer from the Edgbaston store worked out the plans together with us in a highly sensitive manner and with an abundance of patience and respect for our personal preferences, eventually finding the perfect solution for our space. The installation was an absolutely smooth process and communication with everyone at Neptune excellent at all times. I can highly recommend Neptune for the high quality products, amazing support and reliable service throughout as well as the personal touch.

2025年7月28日
Neptune - Edgbaston ロゴ

Neptune - Edgbaston からの回答

We are so happy to hear that your new kitchen brings you joy! It's wonderful to know that the design process was smooth and tailored to your preferences, resulting in a perfect solution. We appreciate your recommendation and are so glad you were pleased with our products, support, and service. Many Thanks
Caroline , Jackie, Vicki and Team Edgbaston

Trustpilot エクスペリエンス

Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。

企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。

他の種類のレビューについての詳細はこちらをご一読ください。

プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。

Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。

よいレビューを書くための8つのヒントをご覧ください。

確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。

レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します

詳細情報