Neptune - Hailsham レビュー 

169
•
TrustScore 5段階評価の5

4.9

North Street, BN27 1DQ Hailsham, East Sussex, GB

•

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Lottie, the kitchen designer suggested some excellent ideas during the design process and worked with us through the installation process with regular site visits. Henry and his team kept to the times... もっと見る

企業が回答しました

5つ星のうち5の評価

Service with a genuine smile. My fabulous new bed arrived on time, delivered by two lovely guys. Many thanks Neptune, Alfie and Josh

5つ星のうち4の評価

Always a pleasure to visit Neptune in Hailsham. Katy, Katie and Rachael are welcoming, very helpful and knowledgable about the products. Always greeted with a smile and an offer of tea or coffee. Wo... もっと見る

5つ星のうち5の評価

Rachel and her team offer a very friendly and relaxed experience when you enter the shop. It’s beautifully merchandised and the room set ups are exquisite. She didn’t follow us around but offered advi... もっと見る

企業が回答しました


企業情報

  1. 家具店
  2. ・
  3. インテリア デザイナー
  4. ガーデン家具
  5. キッチン用品店
  6. リビングルーム用家具の店
  7. 家具の付属品

Neptune - Hailsham について

当該企業による記述

Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.

We’re Neptune.

We do what we do because we believe our designs can make your life that little bit happier, easier and better.

We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.

We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.

Reviews

At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.

Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.

Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.


連絡先

  • North Street, BN27 1DQ, Hailsham, East Sussex, 英国

  • 01323 849483

4.9

優良

TrustScore 5段階評価の5

169件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

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この企業のTrustpilot 利用方法

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4.9

すべてのレビュー

(169)

過去12か月のレビュー数: 2,157件

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

A wonderful experience!

We absolutely love all the furniture and accessories we have recently bought from Neptune Hailsham. Larisa inspired us with some beautiful and innovative ideas and put it all together beautifully. We are delighted!

2021年8月29日
自発的なレビュー
Neptune - Hailsham ロゴ

Neptune - Hailsham からの回答

Thank you so much for leaving your review. Larisa is a great asset to us in Hailsham. We hope to see you in the showroom soon. Many thanks, Rebecca

5つ星のうち4の評価

There was a delay on the delivery of…

There was a delay on the delivery of the item I'd bought but I was kept informed which I very much appreciated and as it happened it didn't really matter how long it took. However, I then received an email giving me a delivery date and instructions to ring a number by 10am the following day otherwise my date could be moved back. I was not happy about this as it was only by chance I'd read my emails but I rang the number - no reply. I tried again the following morning - no reply so what good was that! I then rang the shop I'd bought the item from and had exemplary service in obtaining confirmation that delivery would go ahead during the morning which was my preferred time. I'm absolutely delighted with the item I bought which matches a previous purchase from Neptune.

2021年8月20日
Neptune - Hailsham ロゴ

Neptune - Hailsham からの回答

Hello, I am Laura. Thank you so much for leaving a review highlighting the great service offered by the lovely Hailsham team.

I understand your unhappiness about the email and will feed this back to our team, who look after all replies coming in ahead of booking an order. I am so sorry your call had not been answered, that really should not happened and we aim to be there and available to pick up, I am sorry this was not the case. We aim to confirm delivery ahead of booking to make sure someone would be at home when we arrive and have a cut off by which this has to be confirmed so that the deliveries are prepared in time to leave on that day. Thank you so much for letting me know how this has made you feel, as it will help fine tune how we communicate and improve for the future.

Thank you again and if there is anything else I may help with, my direct email is laura.munslow@neptune.com and I would be happy to help as best as I can.

Best wishes,

Laura

5つ星のうち5の評価

Worth a visit…

We have bought from Hailsham Neptune for many years. The quality is excellent and Rebecca and her team are professional, experienced and friendly.
We recommend a visit.

2021年8月12日
自発的なレビュー
Neptune - Hailsham ロゴ

Neptune - Hailsham からの回答

Thank you so much for your beautiful review, Caro! We look forward to seeing you in store soon! Best wishes, Laura

5つ星のうち5の評価

Excellent service at Hailsham

We have always enjoyed professional and friendly service from all the team at the Hailsham store.

Our most recent purchase was delivered on schedule, unpacked and placed in the appropriate spot, white glove service .

Thanks

2021年6月8日
Neptune - Hailsham ロゴ

Neptune - Hailsham からの回答

Hi Jim & Martha,
Thanks so much for your review - we love seeing you in store. Glad the mirror arrived safely.
See you soon!
Rebecca

5つ星のうち5の評価

Lovely Bryher garden furniture

Ordered the Bryher garden furniture from the Hailsham shop on Thursday.
It was lovely to see this on display, I liked it more each time I saw it. Katie was extremely helpful and didn’t mind that it took three visits to the shop for me to make my mind up! The garden furniture looks good quality and comfortable to sit on I’m looking forward to it’s arrival and am now deliberating about the stunning garden parasol. Excellent customer service, nothing was too much trouble. Lovely shop, certainly worth a visit.

2021年5月29日
Neptune - Hailsham ロゴ

Neptune - Hailsham からの回答

Dear David,
Thank you so much for your review, we really appreciate you taking the time to leave it. I am glad you loved the showroom. Katie is a real asset to us in Hailsham. We look forward to seeing you again soon.
Many thanks, Rebecca

5つ星のうち5の評価

Beautiful showroom and wonderful staff and manager

I have recently discovered Neptune brand and am in love with the Hailsham store! Every single member of staff that I have met are so friendly and so helpful.

The manager Rebecca gave me some great advice on how to style my lounge and ordered the perfect clock into store for me and it finishes the lounge off beautifully.

I'm so happy that I have discovered this amazing brand and such a stunning local showroom. Its my new favourite place to visit!

Thank you Neptune Hailsham xx

2021年5月28日
自発的なレビュー
Neptune - Hailsham ロゴ

Neptune - Hailsham からの回答

Hi Mandy,
Thank you so much for your review, we are so pleased that you have a love for our brand and store in Hailsham. We look forward to seeing you soon!
Kind regards, Rebecca

5つ星のうち5の評価

We purchased some bedroom furniture…

We purchased some bedroom furniture from the Chichester range a while back and wanted to add to this. Their customer service is excellent, Larisa couldn’t have been more helpful, and we have found the quality of the furniture is excellent. I have also purchased “Old Chalk” paint, which is excellent quality, easy to apply and no brush marks. Would highly recommend Neptune.

2021年5月26日
自発的なレビュー
Neptune - Hailsham ロゴ

Neptune - Hailsham からの回答

Peter, thanks so much for your kind review. I'm so glad Larisa was able to help. She's fab and we're lucky to have her in the team. Call us any time. Many thanks Toby

5つ星のうち5の評価

Helpful service in store

Helpful service in store, very stylish product and easy to install. It was a day or two later being delivered than advised, but there was a prompt and informative response when I queried this.

2021年5月24日
Neptune - Hailsham ロゴ

Neptune - Hailsham からの回答

Hi Elizabeth, thank you for your review, we are glad you like the product. We look forward to seeing you in store soon. Many thanks, Neptune Hailsham

5つ星のうち3の評価

Your designer Annie from Hove office…

Your designer Annie from Hove office worked well to help me get the kitchen I needed. However, the delivery of units let her down. The towel rail did not have a rail, and had to be reordered twice until one arrived. The estimate on cornice needed was wrong so I had to order another length, which took too much time.
The units chip with time and need repainting.

2021年4月25日
Neptune - Hailsham ロゴ

Neptune - Hailsham からの回答

Thank you for your taking the time to post a review Maureen. I am glad to hear that you were happy with your service from Annie. My apologies for the issue with the towel rail and cornice. If you would like to discuss further you can email me with further details on: rebecca@neptunehailsham.com. Thank you, Rebecca

5つ星のうち5の評価

Very helpful

Very helpful, informative, efficient service. They rang back when they said they would, I placed my order and I received it in the time frame quoted.

2021年4月7日
Neptune - Hailsham ロゴ

Neptune - Hailsham からの回答

Hi Sarah, thanks so much for your lovely review! We truly appreciate your feedback and hope to be able to help you again soon! Toby

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