Lottie, the kitchen designer suggested some excellent ideas during the design process and worked with us through the installation process with regular site visits. Henry and his team kept to the times... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
Lottie, the kitchen designer suggested some excellent ideas during the design process and worked with us through the installation process with regular site visits. Henry and his team kept to the times... もっと見る
企業が回答しました
Service with a genuine smile. My fabulous new bed arrived on time, delivered by two lovely guys. Many thanks Neptune, Alfie and Josh
Always a pleasure to visit Neptune in Hailsham. Katy, Katie and Rachael are welcoming, very helpful and knowledgable about the products. Always greeted with a smile and an offer of tea or coffee. Wo... もっと見る
Rachel and her team offer a very friendly and relaxed experience when you enter the shop. It’s beautifully merchandised and the room set ups are exquisite. She didn’t follow us around but offered advi... もっと見る
企業が回答しました
当該企業による記述
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
North Street, BN27 1DQ, Hailsham, East Sussex, 英国
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
We absolutely love all the furniture and accessories we have recently bought from Neptune Hailsham. Larisa inspired us with some beautiful and innovative ideas and put it all together beautifully. We are delighted!

Neptune - Hailsham からの回答
There was a delay on the delivery of the item I'd bought but I was kept informed which I very much appreciated and as it happened it didn't really matter how long it took. However, I then received an email giving me a delivery date and instructions to ring a number by 10am the following day otherwise my date could be moved back. I was not happy about this as it was only by chance I'd read my emails but I rang the number - no reply. I tried again the following morning - no reply so what good was that! I then rang the shop I'd bought the item from and had exemplary service in obtaining confirmation that delivery would go ahead during the morning which was my preferred time. I'm absolutely delighted with the item I bought which matches a previous purchase from Neptune.

Neptune - Hailsham からの回答
We have bought from Hailsham Neptune for many years. The quality is excellent and Rebecca and her team are professional, experienced and friendly.
We recommend a visit.

Neptune - Hailsham からの回答
We have always enjoyed professional and friendly service from all the team at the Hailsham store.
Our most recent purchase was delivered on schedule, unpacked and placed in the appropriate spot, white glove service .
Thanks

Neptune - Hailsham からの回答
Ordered the Bryher garden furniture from the Hailsham shop on Thursday.
It was lovely to see this on display, I liked it more each time I saw it. Katie was extremely helpful and didn’t mind that it took three visits to the shop for me to make my mind up! The garden furniture looks good quality and comfortable to sit on I’m looking forward to it’s arrival and am now deliberating about the stunning garden parasol. Excellent customer service, nothing was too much trouble. Lovely shop, certainly worth a visit.

Neptune - Hailsham からの回答
I have recently discovered Neptune brand and am in love with the Hailsham store! Every single member of staff that I have met are so friendly and so helpful.
The manager Rebecca gave me some great advice on how to style my lounge and ordered the perfect clock into store for me and it finishes the lounge off beautifully.
I'm so happy that I have discovered this amazing brand and such a stunning local showroom. Its my new favourite place to visit!
Thank you Neptune Hailsham xx

Neptune - Hailsham からの回答
We purchased some bedroom furniture from the Chichester range a while back and wanted to add to this. Their customer service is excellent, Larisa couldn’t have been more helpful, and we have found the quality of the furniture is excellent. I have also purchased “Old Chalk” paint, which is excellent quality, easy to apply and no brush marks. Would highly recommend Neptune.

Neptune - Hailsham からの回答
Helpful service in store, very stylish product and easy to install. It was a day or two later being delivered than advised, but there was a prompt and informative response when I queried this.

Neptune - Hailsham からの回答
Your designer Annie from Hove office worked well to help me get the kitchen I needed. However, the delivery of units let her down. The towel rail did not have a rail, and had to be reordered twice until one arrived. The estimate on cornice needed was wrong so I had to order another length, which took too much time.
The units chip with time and need repainting.

Neptune - Hailsham からの回答
Very helpful, informative, efficient service. They rang back when they said they would, I placed my order and I received it in the time frame quoted.

Neptune - Hailsham からの回答
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。