We had the best visit to Neptune Hare Hatch, Reading this week. Everything is laid out and displayed so beautifully but the highlight has to be the staff that work there. Particularly Liz, Betty & Si... もっと見る
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We recently visited Neptune Reading to view dining room tables. The member of staff who provided help and assistance called Natalie could not have been more helpful. She was very patient she showed my... もっと見る
企業が回答しました
We’ve just had such a lovely shopping experience at Neptune in Reading by Claire, Liz and Jo! We called ahead to check something was in stock and by the time we had got there the items had alrea... もっと見る
The delivery service was excellent. The table was unpacked, put together with all the packaging taken away. The Sheldrake table and Wycombe chairs are beautifully made as I've come to expect from al... もっと見る
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企業情報
Neptune - Reading について
当該企業による記述
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
連絡先
Monks Mead House, Bath Road, RG10 9SA, Reading, Berkshire, 英国
- 0118 932 6060
4.9
優良
216件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
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The best Neptune store for a warm welcome
We had the best visit to Neptune Hare Hatch, Reading this week. Everything is laid out and displayed so beautifully but the highlight has to be the staff that work there. Particularly Liz, Betty & Simone they are just wonderful and when I visited on Wednesday with Harvey my dog on his 12th birthday he absolutely loved it too!!
You cannot leave without buying yourself a little treat :)
2026年6月3日
自発的なレビュー
Excellent showroom, delivery and product
Excellent showroom experience, the showroom itself was wonderful plus the staff were knowledgeable and very kind. Our delivery drivers Lee and Craig were great and shifted + assembled a heavy table in the (silly) May heat. Vey happy with the table.
2026年5月28日
自発的なレビュー
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
Neptune - Reading からの回答
Dear Anna, thank you for your kind feedback. We’re so pleased to hear you enjoyed your visit to our Reading store and appreciated both our team and our products. We’ll be sure to share your comments with the store team, and we look forward to welcoming you again soon.
All my best,
Amy at Neptune Support Office
Always a lovely experience shopping in…
Always a lovely experience shopping in my local Neptune.. The staff are very friendly and professional!
2026年3月27日
自発的なレビュー
Neptune - Reading からの回答
Dear Monette, thank you for your kind feedback. We’re so pleased to hear you always enjoy shopping at our Reading store and that the team make you feel welcome with their friendly and professional service.
We really appreciate your support and look forward to seeing you again soon.
All my best, Amy at Neptune Support Office
Seamless service
Very pleased with the dining table and chairs. The whole journey from first stepping into the Reading store (thank you Liz), to the delivery (Alfi and Josh), was seamless. Thank you all.
2026年3月27日
自発的なレビュー
Neptune - Reading からの回答
Dear George, thank you for your lovely feedback. We’re so pleased to hear you’re happy with your dining table and chairs and that the whole process felt seamless from start to finish.
We’ll make sure your thanks are passed on to Liz in our Reading store, as well as Alfi and Josh for the delivery and installation. We really appreciate you taking the time to share your experience and hope you enjoy your new furniture for years to come.
All my best, Amy at Neptune Support Office
We came in to look at Garden furniture…
We came in to look at Garden furniture and the ladies were fabulously helpful and could answer all questions ! We will be back to purchase shortly as we had to check measurments.
2026年3月21日
自発的なレビュー
Neptune - Reading からの回答
Dear Alison, thank you for your lovely feedback. We’re so pleased the team in our Reading store were able to help you with your garden furniture queries and provide all the information you needed.
It’s great to hear you’ll be back once you’ve checked your measurements, and we look forward to welcoming you again soon.
All my best, Amy at Neptune Support Office
Great service
Neptune are always very helpful a big thank you to Betty and everyone at the Reading Store an exceptional company would definitely recommend and will being using them again in the future.
2026年3月11日
Excellent service from the store and delivery…
Excellent service from the delivery team Josh and Mark.
2026年2月26日
自発的なレビュー
Excellent Customer Service
The member of staff we spoke to at the Neptune - Reading branch was really helpful and very friendly. The customer service throughout the ordering and delivery process was excellent. The furniture we purchased looks great because it’s beautifully made. We would really recommend this Company for friendly, respectful service and high quality furniture.
2026年2月17日
Beautiful Table Lamp
Beautiful Table Lamp. Great quality, perfectly packaged & delivered & looks great.
2026年2月3日
The staff at Neptune Reading are truly…
The staff at Neptune Reading are truly delightful and so helpful, thank you.
2026年1月30日
Neptune - Reading からの回答
Good morning Ron,
Thank you for taking the time to leave your feedback on your recent purcahse with us here in reading.
We are so happy to hear that our team's helpfulness made your visit delightful. Thank you for your positive feedback and kind words.
We look forward to seeing you again soon
Many thanks
Will
Very efficient service from beginning…
Very efficient service from beginning to end. Thank you
2026年1月23日
We are long standing customers of…
We are long standing customers of Neptune and love the styling and quality of their furniture, housewares, artificial flowers etc.
There stores are laid out like normal houses and the staff are welcoming and very helpful. The delivery drivers are always professional and our only compliant is delivery costs and charging to take away packaging which is outright riduculas for a premium brand.
2026年1月13日
Exceptional customer service
Exceptional customer service. Every person we encountered at Neptune in Reading and Swindon deserves praise.
2026年1月6日
Helpful friendly staff
Extremely helpful staff who without any fuss wrapped my order and had it ready for collection by another member of my family. Thank you very much.
2025年12月22日
Neptune - Reading からの回答
Good afternoon Penny,
We're happy to hear that our staff was helpful and efficient in preparing your order for collection.
Thank you very much for your positive feedback and we look forward to seeing you instore again soon!
Best wishes
Will
Sheldrake table and Wycombe chairs
The delivery service was excellent. The table was unpacked, put together with all the packaging taken away. The Sheldrake table and Wycombe chairs are beautifully made as I've come to expect from all Neptune furniture. They are a lovely addition to our new Chichester kitchen.
Thank you to all the lovely staff at Neptune Reading who always give us a welcome when we walk in.
2025年12月23日
Neptune - Reading からの回答
Good afternoon Robin & Sue,
We're happy to hear that the delivery service was excellent and that you are pleased with your new furniture. We appreciate your kind words about our Reading team and we will always be on hand to help you whenever you need it.
We hope yo see you both instore again soon
Best wishes
Will
The staff are always respectful and…
The staff are always respectful and polite and happy to help
2025年12月26日
Neptune - Reading からの回答
Good afternoon Sandra,
We appreciate you taking the time to share your positive experience. We're glad to hear that our staff was helpful and respectful.
We hope to see you again soon
Best wishes
Will
Staff always knowledgeable and lovely…
Staff always knowledgeable and lovely to deal with, especially in the Reading store. Always go there when I need help or advise. Thank you Neptune.
2025年12月12日
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