Visited this store recently, to look at an outdoor sofa. I phoned ahead to check they still had one on display. I was asked at roughly what time I was visiting so they would make sure the cushions w... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Alfie & Josh delivered our dining table & chairs today. 1st class service. Messaged received prior to arrival time. Very friendly & polite. Took great care in the room unpacking & assembly.... もっと見る
企業が回答しました
Neptune is my favourite stores that ensures top quality products. We attended Redbrick Mill store to seek advice on a new dining table. The staff were incredibly knowledgeable, helpful, profe... もっと見る
企業が回答しました
The Neptune shop at Redbrick Mill is very nice and the staff were very pleasant but the items I wanted to view which was bed frames only had one example in store and it was back to looking at the Nept... もっと見る
企業情報
Neptune - Redbrick Mill について
当該企業による記述
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
連絡先
Bradford Road 218, WF17 6JF, Batley, England, 英国
- 01924 942665
4.7
優良
32件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Thank you Danyaal!
Thank you, Danyaal!
Your customer service was spot on – warm, friendly, and super helpful. I really appreciated the support and love my dinner set purchase. Thanks again!
2025年6月28日
自発的なレビュー
Neptune - Redbrick Mill からの回答
We're happy to hear that the support was helpful and warm. We appreciate your kind words and are glad you love the dinner set! Thanks for the positive feedback.
Neptune - Redbrick Mill からの回答
We appreciate you taking the time to share your wonderful experience with our team and products. We are so glad you enjoyed our store.
What a lovely relaxed environment for…
What a lovely relaxed environment for browsing ! All staff are helpful and always happy to answer any questions about products. Shout out to Georgiana and Dan! Look forward to the exciting changes coming to Redbrick soon..
2025年6月27日
自発的なレビュー
Neptune - Redbrick Mill からの回答
We're happy you find our environment relaxing for browsing. It's great to hear our team is helpful and answers your questions. We appreciate your acknowledgment and look forward to sharing our exciting changes with you soon!
1st rate attention.
Even though we ended up not taking the table we were interested in, we had unstinting help, advice and patience from all 5 of the staff we engaged with over 2/3 days. They happily emailed photos and further advice without exerting any pressure to buy.
Classy customer service.
2025年6月22日
自発的なレビュー
Neptune - Redbrick Mill からの回答
We appreciate you taking the time to share your experience. We're happy to hear that our team provided helpful assistance and advice without any pressure. Thank you for your positive feedback.
The staff were so friendly and helpful
The staff were so friendly and helpful, particularly Dan.
2025年5月19日
自発的なレビュー
Neptune - Redbrick Mill からの回答
We're so happy to hear that our staff were helpful and friendly! We appreciate your positive feedback and thank you for your time.
Fab-u-lous
Love, love, love this store. All the staff we have encountered have been brilliant and so helpful. We have just purchased two beautiful sofas and are absolutely delighted with them. Can’t wait to visit again and see what other treasures they have in the shop. Pay them a visit you won’t be disappointed 😍
2025年5月9日
自発的なレビュー
Neptune - Redbrick Mill からの回答
We're so happy to hear that you love our store! It's wonderful to know that our staff have been helpful and that you're delighted with your new sofas. We appreciate your visit and look forward to seeing you again!
Excellent customer service
Beautiful homeware and furniture coupled with exceptional customer service, Daniel was both helpful and knowledgeable and provided service with a smile,
2025年4月27日
自発的なレビュー
Neptune - Redbrick Mill からの回答
Hi Jayne! Thank you for your 5* feedback. I’m delighted to read your feedback regarding Dan in our Customer Experience Team and will pass this on. We look forward to seeing you again soon either in store or online. With warmest regards, Scott
We bought some kitchenware from…
We bought some kitchenware from Neptunes and I must say the range of beautiful furniture and accessories they have on offer are simply amazing and of such high quality. We will definitely be returning to purchase more in the future. The young lad Danyaal really helped us and was very informative and knowledgeable about the products and even offered advice about other pieces. Thoroughly impressed and a fantastic experience not your normal shop at all!!
2025年4月24日
自発的なレビュー
Neptune - Redbrick Mill からの回答
We're happy you found our range of furniture and accessories amazing and of such high quality. We appreciate your positive comments and are pleased to hear that our team member was helpful. We look forward to your future purchases!
Brilliant experience
Really great experience buying our sofa from Neptune Redbrick and Danyaal. Very informative and helpful, with great knowledge.
Will be coming back to buy our other sofa sets
2025年4月21日
自発的なレビュー
Neptune - Redbrick Mill からの回答
We're happy to hear that you had a great experience purchasing your sofa. We appreciate your kind words and are pleased that you found our team's knowledge helpful. We look forward to your return.
Beautiful store with amazing staff
I recently purchased furniture from this store and would like to thank the wonderful staff for their assistance. They are always welcoming, friendly, and incredibly helpful. It’s a beautiful store, and I truly appreciate the great service. Thank you!
2025年4月6日
自発的なレビュー
Neptune - Redbrick Mill からの回答
We appreciate you taking the time to share your kind words. We're happy to hear that you enjoyed your experience with our welcoming team and beautiful store. Thank you!
Absolutely in love with my new table…
Absolutely in love with my new table with recently moving to my own property, I have been on the hunt for the perfect table and fell in love with this one. The men delivering (Mike and Sean) made the experience even more special as they were both so lovely, excellent customer service and very knowledgeable. I will be coming back for some bar stools. So worth the long wait!
Thank you, Sharon Whittaker
2025年3月18日
自発的なレビュー
Neptune - Redbrick Mill からの回答
We're happy to hear that you are in love with your new table! It's great to know that the delivery experience with our team was so positive. We appreciate your feedback and look forward to your return for bar stools.
First visit …
Lovely branch although we were looking for bedroom furniture and ideas and there wasn’t much at the moment . Staff were helpful as always .
2025年3月6日
Neptune - Redbrick Mill からの回答
We're glad you found our staff helpful! We appreciate your feedback regarding the bedroom furniture selection and will consider this to improve our offerings.
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