I was able to visit a store, see and sit in the armchair I’d seen online. Delivery was very quick after I’d ordered. My purchase is exactly what I wanted. Delivery at £70 was a lot I thought but did... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I attended Andrea’s Wreath Making workshop yesterday and had such an amazing time! Andrea is super lovely and was so helpful, offering amazing tips on how to create the perfect, long lasting Christmas... もっと見る
企業が回答しました
The team at the Winchester/Alresford store could not have been more helpful. They readily came up with suggestions that made the whole ordering process so much easier (and less stressful!). A real... もっと見る
企業が回答しました
We ordered a bed through Neptune, Winchester - it was quite a long lead time for delivery, but we were contacted on time and delivery arranged promptly. The bed turned up at the appointed time and... もっと見る
企業が回答しました
企業情報
Neptune - Winchester について
当該企業による記述
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
連絡先
Alresford Road, SO21 1HL, Winchester, Hampshire, 英国
- 01962 850 556
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
We were contacted very promptly to…
We were contacted very promptly to arrange delivery after going into our local store to purchase an armchair. Sean and Lea who delivered the chair took away all the packaging and screwed the legs into the chair. They called in advance to make sure there was someone home so that was really helpful to not have to wait for hours for a delivery

Neptune - Winchester からの回答
Great finishing touch to my bedroom
Love the table lamps. I have them as bedside lamps and they give a lovely glow when on. Shade is very pretty. I would have liked light bulb with lamp

Neptune - Winchester からの回答
Excellent delivery team
Excellent delivery team who took care to assemble it at the exact site we had chosen

Neptune - Winchester からの回答
Terrific service
I have been buying products from Neptune for years, the quality cannot be faulted and my most recent purchase made in person at the Winchester branch. The staff were friendly, I felt unhurried and without pressure.
They helped me find exactly what I wanted and could not have done more. Highly recommended

Neptune - Winchester からの回答
Padded bar stools
I bought two padded bar stools. Excellent quality, but a long time from order (early May) to receipt of goods (mid Aug). I was made aware of this, however it is still along time to wait and I had paid in full.
Delivery updates were good once products had been made. However, they came delivered with no protective wrapping of any type and the delivery driver's sweaty hand prints (very hot day) were noticeable on the light fabric.
Overall good service

Neptune - Winchester からの回答
Lovely to buy some beautiful things
Lovely to buy some beautiful things, with help of lovely staff, unfortunately one of the items was broken when I got it home, the glass was cracked and a chunk of glass fell out when unwrapped. Rang the store and it will be changed, just slightly disappointed I have to go into the store and they could not send a new one if I sent a photograph of receipt and damaged item, as it is an hours trip.

Neptune - Winchester からの回答
Courteous and efficient
André and Peter delivered a table and bench. Very courteous and considerate. Quick assembly and helpful recommendations on looking after the furniture.

Neptune - Winchester からの回答
Staff are a pleasure to deal with and…
Staff are a pleasure to deal with and delivery was as promised.

Neptune - Winchester からの回答
Lovely browsing around showroom
Lovely browsing around showroom , offered assistance, very happy with my purchases, all wrapped lovely so made the journey home safely . Can't wait to return.

Neptune - Winchester からの回答

Neptune - Winchester からの回答
Purchased
Purchased, & are delight with the large foot stool, covered in our chosen fabric.
The only downside was, we had to wait 3 months before delivery.

Neptune - Winchester からの回答
Winchester store always makes my…
Winchester store always makes my experience a good visit the staff are always helpful and friendly the store is always well stocked and ordering is straightforward happy customer

Neptune - Winchester からの回答

Neptune - Winchester からの回答
Placed an order in-store over 2 weeks…
Placed an order in-store over 2 weeks ago and still not had any communication

Neptune - Winchester からの回答
Helpful advice on cushions and dresser…
Helpful advice on cushions and dresser light replacement.
Efficient and on time delivery, very well packaged.

Neptune - Winchester からの回答
Great service and advice in store
Great service and advice in store, nothing was too much trouble

Neptune - Winchester からの回答
Great team work to deliver a Rolls Royce service!
The team at the Winchester/Alresford store could not have been more helpful. They readily came up with suggestions that made the whole ordering process so much easier (and less stressful!). A real pleasure.
The delivery and fitting team were absolutely outstanding. Helpful, polite and willing to go that bit further than just putting the piece (roughly) where it needed to be.
We could not be more delighted and are hoping for a commission on sales from people who have admired our dresser and want one of their own.

Neptune - Winchester からの回答
Responded to request for delivery…
Responded to request for delivery request.
Kept in touch about delivery time.
Nice delivery man
Excellent service once again
Excellent service once again. Footstool arrived within a few days of ordering. Staff at Winchester extremely pleasent, efficient and helpful.
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。







