nesto mortgages レビュー 

364
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TrustScore 5段階評価の4

4.1

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5つ星のうち5の評価

I reached out to Nesto when my current mortgage provider was not willing to improve their rate. From my initial call to finalizing the mortgage they helped me every step of the way. I have used a mo... もっと見る

5つ星のうち5の評価

My experience was great. Paul was thoroughly explained the process, regularly did follow ups to ensure i all my questions were addressed an keep me informed on key dates and next steps The Nesto... もっと見る

5つ星のうち5の評価

The process from getting a quote and getting pre-approved to being funded for my mortgage was super smooth, easy and secure. The fact that I didn't have to send my T4 with my SIN over email, and tha... もっと見る

5つ星のうち1の評価

Started a mortgage application online, but changed my mind. Not happy putting so much personal info online for a company I'd never heard of. So I stopped the application. Now, 3 months later, Nesto a... もっと見る

企業が回答しました

企業情報

  1. 住宅ローン代理店
  2. ・
  3. 住宅ローン融資会社

当該企業による記述

At nesto, we’re on a mission to offer a positive, empowering and transparent property financing experience, simplified from start to finish.


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4.1

ほぼ満足

TrustScore 5段階評価の4

364件のレビュー

5つ星
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3つ星
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1つ星

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4.1

すべてのレビュー

(364)

過去12か月のレビュー数: 42件

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5つ星のうち5の評価

Went above and beyond

We were not sure if we could secure a mortgage on the property I wanted to buy, but he kept at it and got it done and I'm getting an awesome rate!

2024年5月21日
自発的なレビュー
nesto mortgages ロゴ

nesto mortgages からの回答

Hi Ronald 👋

Thank you for taking the time to leave us a 5-star review! We’re thrilled to hear that we were able to assist you in securing a mortgage for the property you wanted to buy. Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us. We’re delighted that you’re getting an awesome rate! If you have any more questions or need further assistance, feel free to reach out.

Have a wonderful day ✨

5つ星のうち5の評価

Would recommend!

Elischa and his team were extremely helpful and answered all my questions quite quickly. Everything progressed smoothly, it was a pleasure to work with them!

2024年4月22日
自発的なレビュー
nesto mortgages ロゴ

nesto mortgages からの回答

Hi Joscelyne👋

Thank you so much for taking the time to share your positive experience with us! We’re thrilled to hear that Elischa and our team were able to assist you effectively. Providing excellent customer service is our top priority, and we’re delighted that everything went smoothly during your interaction with us.

Have a wonderful day✨

5つ星のうち5の評価

Canadian Mortgage Broker

Quick service. Rates are significantly better than the big 5 banks. Rep was very professional and fun to work with.

2024年5月12日
自発的なレビュー
nesto mortgages ロゴ

nesto mortgages からの回答

Hi John 👋

Thank you for your kind words! We're thrilled to hear that you had a positive experience with our service. 😊 If you have any further questions or need assistance, feel free to reach out to our support team.

We appreciate your feedback and look forward to helping you with your financing mortgage needs in the future.

Have a great day!

5つ星のうち5の評価

2nd Home Purchase Experience

This is our 2nd time experience with Nesto and same as last time we were treated with excellent customer service, specifically Elischa who demonstrated professional ethics and dedication to our file. He provided us with good insights, and made the entire process so seamless for us. process. Thanks much Elischa for always kind approach, gentle heart, easy to work with, and ever easy to reach out anytime even during weekends and holidays. It was a quick turnover from the date of signing the Builder’s contract to eventually completion and possession date. Nesto was there to guide throughout the process. I highly recommend Nesto for everyone whether a first time home buyer or even your 2nd or 3rd home purchase.

2024年4月11日
自発的なレビュー
nesto mortgages ロゴ

nesto mortgages からの回答

Hi Nelson,

Thank you for sharing your positive experience with us! It's wonderful to hear that you had a seamless process during your 2nd experience with us and that Elischa provided excellent customer service. His professional ethics, dedication, and willingness to go the extra mile are commendable. It's great that he made the entire process easy for you, even during weekends and holidays.

Wishing you all the best! ✨

5つ星のうち5の評価

Professional, Reliable, Available to their customers

Contacted me after the initial discussion half a year ago. Were there to answer questions and make changes to the application. Explained the required steps in great detail. Delivered on their promises.

(Thank you, Alcindo and Madison!)

2024年5月8日
自発的なレビュー
nesto mortgages ロゴ

nesto mortgages からの回答

Hi Dimitri,

Thank you so much for taking the time to leave us a 5-star review! We truly appreciate your feedback and are thrilled to hear about your positive experience.

It’s wonderful to know that we were able to assist you after the initial discussion. Our team is committed to providing excellent service, answering any questions you may have, and ensuring that your application meets your needs. We’re glad that we could explain the required steps in great detail and deliver on our promises.

Thank you once again for choosing nesto

Best regards,

5つ星のうち5の評価

Professionals who don't make empty promises

It was our first experience with the Nesto team.
I've started this process with another famous broker who wasted 7 business days making absolutely empty promises, and wasn't able to complete it.
Thanks a lot to Karun,George and Charles whom I directly worked with from the Nesto team. They are professional, helpful and so supportive and very proactive.
I will recommend nesto to my friends because these guys don't make any empty promises and they were able to provide me with a mortgage pre-approval within a few hours and the mortgage approval within 24 hours

2024年5月2日
自発的なレビュー
nesto mortgages ロゴ

nesto mortgages からの回答

Hi Vladislav,

Thank you so much for writing us a 5 star review not only on Trustpilot but also on google! We truly appreciate it! 🙌

5つ星のうち5の評価

Amazing company

Exceeded my expectations and saved me lots of money

2024年4月23日
自発的なレビュー
nesto mortgages ロゴ

nesto mortgages からの回答

Hello,

thanks so much for leaving us a review. We're glad to have exceeded your expectations!

Have a great rest of your day!
The nesto Team✨

5つ星のうち4の評価

Great customer service from Elischa

I happened to be talking with Elischa about my mortgage renewal. He tried his best to offer choices and answered my questions patiently. Though I didn't go with Nesto due to the rates, the great customer service from Elischa was impressive. I would contact him again when a future need comes up.

2024年4月23日
自発的なレビュー
nesto mortgages ロゴ

nesto mortgages からの回答

Hi Jalen,

Thank you for sharing your positive experience with Elischa! It's wonderful to hear that he provided excellent support during your mortgage renewal process. His patience, willingness to explain things thoroughly, and personal phone calls are commendable.

Even though you didn't chose not to proceed with nesto, it's clear that Elischa left a lasting impression with his exceptional customer service.

Should you have any future needs, don't hesitate to reach out to him again. 🌟

Have a great day!

5つ星のうち5の評価

A big pleasure to work with Nesto

Nesto team's efficiency is amazing. They finished reviewing my documents and completed my mortgage application in the time much shorter than I expected.
I contacted 4 lenders earlier and nesto offered the lowest one and best prepayment options.
Thanks again to Karun and Alcindo whom I directly worked with. They are professional, helpful and so supportive.
I will recommend nesto to friends.

2024年4月23日
自発的なレビュー
nesto mortgages ロゴ

nesto mortgages からの回答

Hi Zhen,

thank you so much for the recommendation! We're glad to have exceeded your expectations! We will be sure to pass along the kind words to both Karun and Alcindo.

Have a great rest of your day!
The nesto team✨

5つ星のうち1の評価

Frustrating experience with Nesto

My experience with Nesto has been so frustrating. They have proven to me that they're unreliable/unresponsive provider which the one can't depend on on serious matters.

I've opened a new mortgage application thru their online portal and get contacted by one their mortgage advisors ---> spent an hour on the call with him answering all sort of questions he has about my financial situation and etc and we agreed that he's gunna email me a list of all the required documents for him to help me upload it to the application so we can submit the application asap without further a due.

I then spent another hour afterwards scanning, uploading all the document he asked for and sent it to him by email ---> everything is fine ---> all good --> application is marked as completed/locked and submitted to Lender for review. Up to this moment everything was smooth and nice.

Then he goes silent for few days without any update whether from his side or the online application status. I emailed him to ask about an update, then he replies me back that they need more employment documents. I said fine and submitted it, then he go silent with no updates for few more days. I have to email again how're thing?! why you are so slow?! Then he reply me back asking for more and more documents! Like WTH guys!!! You have been in this industry since 2018 and i have to spend one full week with you just to tell me what sort of documents you want. Like is this the first application to process?!! You can't just list all what you want so i don't have to waste my time going back and forth in emails asking for updates and you get back to me when you figure out there're more docs needed!!

However, this is not even my main concern, my concern is about communication. I have tried for two full days from morning till afternoon to get a hold of anyone from customer success on the number they provide on the application page but guess what!!! No one ever replies. I even called their support number, and they themselves wasn't able to get hold of anyone to help out nor my assigned mortgage specialist is even bothering to reply on my email! What a Joke company!

As a tech lead myself, the first time I've seen a tech/Digital company taking over an aged industry like mortgages and financing, and they make it worse and more bureaucratic than it it already. I secured some form of mortgage approval from the top 3 banks in Canada in less than 24 hours while spending an entire week with nesto going back and forth to tell me what documents they want all while their online application is showing everything looks good and processing normal. Terrible! Terrible!

2024年4月8日
自発的なレビュー
nesto mortgages ロゴ

nesto mortgages からの回答

Hi Mo,

We apologize for any inconvenience you experienced during your recent interaction with the nesto team. We understand that delays can be frustrating, and we appreciate your patience. We take our commitment to quality and accuracy seriously, and sometimes this requires additional time to ensure that all relevant documentation provided is considered. Rest assured that we take your concerns seriously, and we are actively working to enhance our communication channels.

Thank you for your understanding,
nesto team

5つ星のうち5の評価

Elischa was helpful and easy to work…

Elischa was helpful and easy to work with. He went the extra mile for us.

2024年4月17日
自発的なレビュー
nesto mortgages ロゴ

nesto mortgages からの回答

Hi Jim you,

Thank you so much for taking the time to provide us a 5 star review! We are thrilled to hear you had a great experience with Elischa and that he was easy to work with! Wishing you all the best!

5つ星のうち1の評価

Nesto does not respect in good faith the contracts it signs.

Nesto refuses to honor its clause of transferability in its mortgage contracts.

We were given the reason their investor refuse to take the alleged increase risk of our new property on the basis of risks of flooding. The certificate of location clearly state there is no apparent risk. The town administration states there is no risk. I even shown studies ordered by the Government of Quebec clearly showing there is no risk of flooding on said property.

Our house insurer had no issue insuring us. Furthermore, they even evaluate the risk of flooding so low they proposed extra flooding coverage (Which we won't be taking since the terrain topography is such it's practically an impossible scenario).

Nesto only gave us phony explanations without basis or proof.

Nesto refuses to give us proper and formal justification from its investor on how the risk is too great.

And now, Nesto will not reply to us or try to contact us.

As of right now, we will need to pay a penalty because of the early mortgage termination. We will also have to pay extra interests on the on the remaining principal of this loan as it will be transferred on a loan with a higher interest rate than what our contract with Nesto states.

Finally there's all the stress induced by this situation. We had to find a new loaner fast as our offer on the house was conditional on financing.

2024年4月2日
自発的なレビュー
nesto mortgages ロゴ

nesto mortgages からの回答

Hello Benjamin,

We are sorry that your experience was not up to your expectations, we have also seen your comment on our google review page. Please know, we have done everything in our power to make things right with our investors.

If you have any questions regarding our contractual obligations, please do not hesitate to submit your concerns to complaints@nesto.ca. The management team will carry out the necessary verifications.

Have a nice day,
The nesto team

5つ星のうち5の評価

I first saw nesto mortgage on google at…

I first saw nesto mortgage on google at a very good interest rate offer,fill out some information and minutes later got a call.they have great service personel and there always there to help by email or phone. Didnt have any hicupes it was smooth,and there understanding of situations. I got my mortgage approval tge same week and a amazing 4.84% interest. Thank you nesto for changing my life and having confidence in me!!

2024年4月1日
自発的なレビュー
nesto mortgages ロゴ

nesto mortgages からの回答

Hi Bryan 👋

Thank you for sharing your experience with us! We're thrilled to hear that we made a positive impact on your life.

From discovering us on Google, to filling out information, and receiving a prompt call. Our dedicated mortgage experts are committed to assisting you every step of the way.

Thank you for choosing nesto, and we appreciate your confidence in us. If you ever need further assistance, don't hesitate to reach out.

Wishing you all the best in your new home!

5つ星のうち5の評価

Amazing client service

Its hard to find a company who cares these days, but Nesto really goes above and beyond.
My experience today with Elischa Salazar, an amazing mortgage expert, exceeded my expectations and actually gave me confidence that there are still companies out there who care about you as a person.
I highly recommend contacting Nesto and finding this out for yourself.

2024年3月28日
自発的なレビュー
nesto mortgages ロゴ

nesto mortgages からの回答

Hi Jeff,

thank you for taking the time to leave a review. We're glad to hear that you had a positive mortgage experience. We will be sure to pass along the kind words over to Elischa!

Have a great rest of your day!
The nesto Team✨

5つ星のうち5の評価

Excellent Job from Team Nesto

Karun, Alcindo, Charles and team did an excellent job from start to finish. The rate offered was far better than any other lender, including employee discount, and the service provided was second to none.

I would wholeheartedly recommend Nesto and their team to anyone looking for financing.

2024年3月24日
自発的なレビュー
nesto mortgages ロゴ

nesto mortgages からの回答

Hi Romel,

thank you for taking the time to leave us a review. It's great to hear that Karun, Alcindo, and Charles were able to assist you with your mortgage. We will be sure to pass along your kind words to the three of them.

Have a great day!
The nesto Team✨

5つ星のうち5の評価

I had an excellent experience with…

I had an excellent experience with Mahamat.
Though my file was a little complicated, Mahamat went above and beyond to help, and he delivered.

I'd like to thank him and his team for their collaboration, assistance, and excellent service.

I will certainly recommend him to my network.

2024年3月8日
自発的なレビュー
nesto mortgages ロゴ

nesto mortgages からの回答

Hi Nivardi,

Thank you for taking the time to share your experience with us! We greatly appreciate your feedback and are thrilled to hear that Mahamat provided you with excellent service.

Navigating a complicated file can be challenging, but it warms our hearts to know that Mahamat went above and beyond to assist you. Delivering exceptional customer support is our top priority, and we're delighted that he met your expectations.

Should you need any further assistance, please don't hesitate to reach out.

Have a wonderful day

5つ星のうち5の評価

Service impeccable

Je l’avoue d’emblée, les finances, la paperasse ne sont pas mon point fort. Au renouvellement de mon hypothèque, insatisfaite de ce que me proposait ma banque, j’ai exploré d’autres avenues. C’est ainsi que je suis tombée sur Nesto et le courtier Olivier Filion. Quelle perle! Il m’a épaulée tout au long du processus. Questions ou interrogations étaient promptement répondues ou acheminées vers la bonne personne. Et il va sans dire que le taux était des plus avantageux. Vraiment, merci!

2023年12月1日
自発的なレビュー
5つ星のうち5の評価

Outstanding customer service experience

Our nesto mortgage advisor provided clear, honest and timely advice on a new mortgage renewal. From exploratory discussions to application and approval, we received excellent support and guidance. We were also pleased with nesto’s competitive rates and terms. Our advisor exceeded expectations in processing our application and provided constant communication to answer questions and advise on next steps. We had a great experience and would highly recommend nesto to others.

2024年2月28日
自発的なレビュー
5つ星のうち5の評価

Courtier super efficace et compétent.

2024年2月20日
自発的なレビュー
nesto mortgages ロゴ

nesto mortgages からの回答

Merci beaucoup pour votre avis 5 étoiles! Nous sommes ravis que vous ayez apprécié le service de notre courtier. Votre satisfaction est notre priorité, et vos mots nous encouragent à continuer à vous offrir le meilleur.

Passez une merveilleuse journée✨

5つ星のうち5の評価

Overall Great experience

Overall Great experience! I worked with Elischa and he answered all my questions without hesitation and quickly. I had an approval within 2 hours of submitting my application which is unheard of with other banks. I will be recommending Nesto to anyone who will listen.

2024年2月16日
自発的なレビュー
nesto mortgages ロゴ

nesto mortgages からの回答

Hi Jodie 👋

Thank you for your kind words and positive feedback! We are delighted to hear that you had a great experience working with Elischa and that you were satisfied with our fast and efficient service. We appreciate your trust and loyalty towards nesto. Thank you for recommending us to others, it means a lot to us.

Have a wonderful day!

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