New Directions Aromatics ロゎ
りェブサむトにアクセス

New Directions Aromatics レビュヌ 

3,441
•
TrustScore 5段階評䟡の4

4.2

アロマセラピヌ甚品店
レビュヌを曞くりェブサむトにアクセス
レビュヌを曞く

レビュヌはレビュアヌの個人的な意芋であるため、特定の蚘茉内容を怜蚌するこずはありたせん。ただし、ビゞネス䞊の取匕が行われたこずを確認できた堎合、レビュヌに「確認枈み」のラベルを付ける堎合がありたす。詳现はこちら

プラットホヌムの健党性を維持するため、圓瀟のプラットフォヌム䞊のすべおのレビュヌは、確認枈みか吊かにかかわらず、幎䞭無䌑で皌働する自動゜フトりェアによっお審査されおいたす。このテクノロゞヌは、本圓の経隓に基づいおいないレビュヌなど、ガむドラむンに違反するコンテンツを特定し、削陀するよう蚭蚈されおいたす。ただし、すべおを怜知できるわけではありたせんので、お気づきの点がございたしたら、どうぞお知らせください。詳现はこちら

レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

Just thought I would leave a review for this CDN company, I have always been buying my Goat Milk Soap and soap base products from this company they have the best prices for the 2lb soap blocks. Their... もっず芋る

5぀星のうち5の評䟡

Wow! I was a little nervous after reading some of the more negative reviews, but after my first order, I've gotta say I'm highly impressed with the shipping time and quality of product! Product... もっず芋る

5぀星のうち2の評䟡

Shipping has gotten to be ridiculously late. There’s no reason any order should take 3-6 weeks to leave the door. Price & quality of the EOs are great, but until the shipping issue can be resolved so... もっず芋る

5぀星のうち5の評䟡

Yes, they can take a couple of weeks to fulfill your order esp. if it contains multiple items, but I have found their product quality to be outstanding, great customer service, always very well packag... もっず芋る

䌁業情報

  1. アロマセラピヌ甚品店
  2. 矎容補品提䟛業者
  3. 矎容補品卞業者
  4. 化粧品補造業者
  5. 化粧品卞業者
  6. 銙味料、銙料、アロマ補品提䟛業者

圓該䌁業による蚘述

New Directions Aromatics is a leading wholesale supplier of cosmetic ingredients, including Essential Oils, Carrier Oils, Butters, Raw Materials, and so much more. Our mission has always remained the same: to supply the finest, purest, natural products at honest, competitive prices. Shop our products today! CA: https://www.newdirectionsaromatics.ca/ US: https://www.newdirectionsaromatics.com/

連絡先

4.2

ほが満足

TrustScore 5段階評䟡の4

3441件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

最近のレビュヌ䟝頌の蚘録はありたせん

この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

ネガティブなレビュヌの 100に回答しおいたす

通垞24時間以内に回答

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

4.2

すべおのレビュヌ

(3,441)

過去12か月のレビュヌ数: 5件

レビュヌを曞く
Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら
5぀星のうち1の評䟡

My order was placed over a month ago --


My order was placed over a month ago -- I've contacted customer service 8 times (both via email and calling) and have yet to receive any information on shipping or an estimated fulfillment date.

2023幎9月25日
New Directions Aromatics ロゎ

New Directions Aromatics からの回答

Dear Katie,

We apologize for the extensive delay in processing your order and the lack of communication from our customer service team. This is certainly not the level of service we strive to provide, and we understand how frustrating this must be for you.

We recently transitioned to a new order management and warehouse management system with the intent of making the processes efficient, but as with any new system, we are facing some challenges. Hence, there are some delays in shipping out orders. We are working diligently to streamline our processes and ensure that such delays are minimized.

Once again, we apologize for the inconvenience, and we appreciate your patience as we work to resolve this issue.

The Team at New Directions Aromatics

5぀星のうち1の評䟡

Used to be a great comapny

Never shipped my order. Lied to me about when it would ship. I can’t get anyone to return my call
Let alone answer the phone. I do not have a refund and I am ready to file a fraud report. Been with this company for 20 years. I have never experienced anything like this. Someone needs to be fired.

2023幎10月23日
自発的なレビュヌ
New Directions Aromatics ロゎ

New Directions Aromatics からの回答

Dear Lisa,

We are truly sorry to hear about your recent experience with us. Please accept our sincere apologies for the inconvenience you have faced with your order and the lack of communication from our team. This is certainly not the level of service we strive to provide, especially to our long-term customers like you who have been with us for 20 years.

We recently transitioned to a new order management and warehouse management system with the intent of making the processes efficient, but as with any new system, we are facing some challenges. Hence, there are delays in shipping out orders. We are working diligently to streamline our processes and ensure that such delays are minimized.

We understand your frustration. We are also reviewing our customer service processes to ensure that our customers receive timely and helpful responses.

Your feedback is invaluable to us. Once again, we apologize for the inconvenience and appreciate your patience and understanding during this transition period.

The Team at New Directions Aromatics

5぀星のうち1の評䟡

What nerve

What nerve! I don’t even give you one star! It’s been exactly 4 weeks since I submitted my order online. Not only have I not received it yet, I have had zip communication from you regarding when I will! I called after a week and was told - with no apology - that it was going to be delayed possibly 2 1/2 due to some issue at your plant. I called twice last week requesting an update and have had NO RESPONSE! This is beyond bad service and completely unacceptable!

2023幎9月24日
New Directions Aromatics ロゎ

New Directions Aromatics からの回答

Dear Barbara,

Thank you for taking the time to share your feedback. We sincerely apologize for the frustration and inconvenience you are experiencing with your order. This is certainly not the level of service we aim to provide, and we understand how disappointing this must be for you.

We recently transitioned to a new order management and warehouse management system with the intent of making the processes efficient, but as with any new system, we are facing some challenges. Hence, there are delays in shipping out orders. We are working diligently to streamline our processes and ensure that such delays are minimized. We want to make this right and ensure you receive your order as soon as possible.

Your feedback is invaluable to us. Once again, we apologize for the inconvenience and appreciate your patience and understanding during this transition period.

The Team at New Directions Aromatics

5぀星のうち3の評䟡

Great quality, SLOWWWW Shipping!

The quality and variety of the products are wonderful. However, this is not the company you order from when you need things right away, it takes WEEKS before they ship products out. They are often far behind on orders and offer no explanation or notification about shipping time during most of the year. Also once an order is placed, it can only be cancelled but nothing can be added (even though it is 2 weeks before they ship it out).

2023幎10月21日
5぀星のうち1の評䟡

Never sent order after 1 month

Never sent order after 1 month
I had to cancel
Jo

2023幎9月23日
New Directions Aromatics ロゎ

New Directions Aromatics からの回答

Dear Jenise,

We sincerely apologize for not being able to ship your order in a timely manner. We understand that timely delivery is essential, and we regret any inconvenience.

We recently transitioned to a new system with the intent of making the processes efficient, but as with any new system, we are facing some challenges. Hence, there are some delays in shipping out orders. We are working diligently to streamline our processes and ensure that such delays are minimized.

Your feedback is invaluable to us. We hope you will give us another chance to serve you better in the future.

The Team at New Directions Aromatics

5぀星のうち5の評䟡

Website is a free tutorial!

My orders always arrive on time and well packaged. The products are high quality and as described on the website which has so much useful information. I find myself studying articles, product descriptions, and customer comments and learning so much.

2023幎9月21日
5぀星のうち1の評䟡

my recent experience has been very


my recent experience has been very negative. I’m sad to say, and it is not the first time, but it is the first time that after a much delayed order with no result of receiving it and me having to inquire I heard back from I believe the CEO in a very general, I’m sure automated letter but still had no resolve. I do not have my product. It is holding up my business orders and I am currently seeking other viable vendors.

2023幎9月12日
New Directions Aromatics ロゎ

New Directions Aromatics からの回答

Dear Rena,

We sincerely apologize for the delay you experienced with your orders. We understand that timely delivery is essential, and we regret any inconvenience.

Please know that your recent order was shipped out yesterday and it is on its way.

There have been some delays in processing the orders. We are working diligently to streamline our processes and ensure that such delays are minimized.

Your feedback is invaluable to us, and we appreciate your patience and understanding during this transition period. We hope you will give us another chance to serve you better in the future.

The Team at New Directions Aromatics

Trustpilot ゚クスペリ゚ンス

Trsutpilot のレビュヌは誰でも曞くこずができたす。レビュヌを曞いた人には自分の曞いたレビュヌをい぀でも線集したり削陀したりする暩限があり、それらのレビュヌはアカりントがアクティブである限り衚瀺されたす。

プラットフォヌム保護のため、専門チヌムず高床なテクノロゞヌを駆䜿しおいたす。停レビュヌずの闘いに぀いおの詳现はこちらをご䞀読ください。

Trustpilot におけるレビュヌ プロセスの詳现に぀いおはこちらをご芧ください。

よいレビュヌを曞くための8぀のヒントをご芧ください。

確認を行うこずで、Trustpilot に投皿されるレビュヌが [LINK-BEGIN-PEOPLE]実圚の人物[LINK-END-PEOPLE] によっお曞かれたものであるこずの保蚌に぀ながりたす。

レビュヌに察しおむンセンティブを提䟛したり、遞択的にレビュヌを䟝頌したりするこずは、TrustScore にバむアスを生む可胜性がありたす。これは 圓瀟のガむドラむンに反したす。

詳现情報