Newtonfallowell レビュー 

Ridiculous system of completing a complicated and intrusive application before even being invited to view the property . Everything has to be done by email … woman working from home going through the forms apparently - ridiculously unprofessional . Anybody in any other Newton Fallowell department - unhelpful , stating they are nothing to do with Rentals .. abysmal . Didn’t even deserve the one star - not sure now that we’d want to rent from such a company / landlord

It's strange that they require you to complete intrusive forms before you can even view one of their properties! Perverse and off-putting! Unnecessary gatekeeping to say the least.
They also send you an anonymous SMS labelled "Property" which is creepy.

Unprofessional today had 6 emails confirming time 12pm had a phone call to say 15 minutes late then another phone call to say 12.45pm as the key's was at the other office and as this was Friday afternoon they were stuck in traffic. I was a cash buyer unfortunately I've lost my trust in this company,previously had dealings with them not very good recommendation! db roberts is first class.

We dealt with the Retford branch, absolutely superb service from Andrew, Alex & Alex, very professional & courteous from beginning to end. All the staff seemed to have a “nothing is too much trouble” attitude. Thank you would definitely use N&F again.

I was a tenant for five years. I wasn't very clever and never challenged the annual rent increase of £50. I eventually found out I was paying more than £150 compared to my neighbours.

I asked them if I could get a cat and pay for my own pocket to have high speed internet cable run throughout the house. They said sure I can enhance the property. No cat though.

After I moved out, they sent me an email, subject, 'message'. In that email, they listed things they thought I should repay them for, including a loose toilet roll holder that was loose when I moved in. Most egregious, this list was not totaled and had a convenient item £350 towards future renovations!! After I had moved out. There were no renovations on the property through the five years I lived there and when I moved in I had to ask an emergency handyman to fit a latch to an upstairs window for my contents insurance.

I hope the team at Newton-Fallowell are not very proud of themselves. I did not have a very good experience with this company and I would never recommend them to others. They are heartless, cruel and clearly money-grabbing. I'll gladly reconsider this review should they reimburse me the £350 they stole from me.

I was working with Courtney Gibbons at the Newton Fallowell Grantham Branch for getting into a new rental property. she was very polite and professional for the whole endeavor and was quick to answer any questions I had during the process. even after singing the rental agreement and moving in she still answers any questions I have about the property and helps me set up any maintenance.

This company has no regard for the tenant!
They prioritise their landlords requirements and are heavily commission focused.
The staff can be rude and unhelpful!

My experience with Newton Fallowell was extremely disappointing.

After deciding to withdraw my property from the market, I found myself in a dispute regarding the interpretation of the notice period in their contract. Despite the agreement appearing to require 14 days’ notice from the seller after the minimum term, I was met with conflicting interpretations and discussions regarding potential fees and contractual obligations.

I never refused any viewings, nor was I asked whether the agent could conduct viewings on my behalf. Despite this, the issue was raised during discussions surrounding the termination of the agreement.

What was particularly concerning was that I was accidentally sent an internal email that was clearly not intended for me. The email contained internal discussions about my instruction and the agency’s position regarding my notice. It also appeared to acknowledge that my 14-day notice should be accepted. Receiving internal correspondence by mistake raised serious concerns about professionalism, communication standards and the handling of client information.

Throughout the process I repeatedly requested clarity regarding the contractual basis for any fees being discussed and confirmation that my property would be removed from marketing portals. Rather than receiving a straightforward resolution, the matter became unnecessarily drawn out.

Communication regarding a prospective purchaser was also frustrating. I repeatedly had to request updates regarding their position while trying to resolve the contractual issues at the same time.

As a client, I expected transparency, professionalism and clear communication. Unfortunately, that was not my experience. Based on how this matter was handled, I would not use this agency again and would encourage others to carefully review all contractual terms before signing.

I recently decided to rent my property out for the first time engaging the services of Newton Fallowell letting agents in Lincoln.

Right from the start I had problems with the tenants they had found me. Once the tenants had moved in they showed very little interest in sorting the problems out, instead preferring to take the tenants side at every opportunity, with very little interest in listening to my side of things even though I was the person paying for there poor services. The whole experience was awful and I lost a lot of money. Avoid!

This Estate agents is the worst around. We had been going through a purchase of property that took 10 months to never complete. One issue after another and the service from Amy and Oliver wasn’t good. Oliver couldn’t keep track of the lies he was telling from day one saying he had spoken directly to the seller’s solicitors and he never did. Saying he had “ contacts to contact people about a one going issue with the property we trying to purchase”to then suddenly he had no idea what we was on about.

We would phone to talk to either Amy or Oliver for an update on the property from a previous phone call a week before. To Amy not being kept in the loop and have no idea what has happened in her time away. Communication between the both of them needs to be worked on.

Amy sent multiple emails stating that the delay was from our side of the chain and that we were the reason the sale hadn’t completed yet. When we had sold our property and moved out a few days prior to receiving this email. Out of fear that our buyers were going to pull out.

Now fast forward 3 months since our sale and the purchase never went through. We were expected to pay out even more money into a property we yet didn’t own to change the title deeds . So we cut our losses and pulled out. After months of stress and anxiety from being told the seller was going to pull their lower offer on the property if it wasn’t complete in 2 weeks. To then them saying they have no idea what we are talking about when we have email proof of this. The treatment was unacceptable. They don’t care about the customer purchasing.

Also Amy claiming we was completing on day that our solicitor hadn’t even agreed to and hadn’t agreed with us as the buyers and none of us knew anything about it other then Amy and the sellers solicitors and they expected a 48 hour turn around which was never going to happen as the property couldn’t be bought with a mortgage in the end anyway.

It got to the point our solicitor told us to stop communicating with the staff as they were causing more complications and giving out false information from sellers solicitors.

Anita, the lettings manager at Grantham could not have been more helpful. She really went above and beyond to support us through what has been quite a stressful time, finding us and getting us settled really quickly into a lovely property. Thank you Anita we are incredibly grateful to you!

The biggest thing is very poor response to the mails and poor services all over cant give one star even for the performance

Had my house for sale with this estate agent for 6 months last year. Not a single viewing. Think they greatly inflated the price. Poor pictures.

Once Newton Fallowell, Lincoln received my holding deposit for a rental property their communication virtually stopped. Even the owner/director isn’t responding to my emails.
I have been told the holding deposit may not be returned as per agreement, however their poor service should be justification for returning my money. Appalling

I am currently in the process of buying that is currently being sold by Newton Fallowell Lincoln Branch, due to complete in the next week. I have had the pleasure of dealing with Abbie Wardle. Abbie has been the only person (including solicitors and my own estate agent) who has maintained regular contact throughout, providing regular updates and allowing positive communication with my sellers. Abbie has been extremely helpful and proactive throughout and has certainly made my buying experience easier. Thank you Abbie or all your hard work.

Our property was on the market with a different Melton Mowbray based estate agent for several months in winter so decided to change agents in the spring. We chose Newton Fallowell because they had branches in Melton, Bingham and Grantham, so we thought that we would be marketed to a wider audience. The agent came round, reassured us that it would be marketed through all three offices and said that it should sell immediately.

Photographs were taken and the for sale board went up quickly but, after a week, we were not showing online and the social media video hadn’t been taken (apparently a speciality and crucial part of the NF marketing process). We had to ring up to have the listing put on Rightmove and the NF website. A date was arranged for the video but the agent failed to attend. We had to contact them several times for the video to be taken.

After a couple of weeks I attended the Bingham office to check whether they were marketing our property but was informed that each branch is a separate franchise and wouldn’t market other branches’ properties unless there was an agreement to share the commission. When confronted, the agent said that there must have been a misunderstanding about this (certainly not by us – we made it quite clear what we expected) although he did say that he would see what he could do.

A few days later the manager came round to take the social media video and we asked about marketing at different branches. He reassured us that although separate franchises, any customer registered with any branch will have details sent through centrally as long as the property was within their search area. After a couple of weeks our friends registered for our area at the Bingham branch and, surprise, surprise, nothing was sent though. I asked the agent about this the next time that I spoke to him and he said that nothing was sent centrally. Either the agent or his manager was not telling the truth.

As well as these issues, there were ongoing errors with our marketing details and photographs which took several attempts to get rectified. We did get one viewing through Newton Fallowell but strongly suspect that they were a ‘stooge’ set up by the agent due to length of time that they spent at the address with the agent – not enough time to go round the whole house (despite ‘loving’ the property).

The only thing in Newton Fallowell’s favour is that they don’t have a notice period so, after a month, we were able to leave and find a competent estate agent. Don’t waste your time selling through this agent – they are incompetent and less than honest!

Having read a few reviews, I felt that it only right to leave mine.

I first started renting with Newton Fallowell Retford around 5 years ago. The service was good and I loved the property that I was in. I moved to a different property and I feel the service changed somewhat with the rental team in Retford. Fortunately, I had a good relationship with the landlord who supported us. However, at the end of that tenancy and the beginning of the new tenancy I feel we had challenges. Our bond was withheld, even though my partner is a professional cleaner. I feel this was done because we had raised issues with the state of our new property and it felt like some form off payback. Throughout our 12 months in our latest property, we asked several times for certain repairs to be done, we advised on occupancy that the door frames be painted properly as 1 coat would not be suffice and the frames will only flak or rot, we had issues with a leaking bath that bled through into the kitchen.

None of this work was addressed properly until the new rental team were installed, I raised these issues again in August to the new team and they were sorted out quickly and to a standard far higher than on occupancy.

On vacating the premises we left the house in a far better condition than when we occupied it. The communication was excellent and this resulted in a happy tennant, a happy landlord and a good review for the new team in place.

I feel that the previous team took their eye of the ball and the new team should not be tarred with the same brush. The recent service has been excellent and having been a landlord and a tennant I would be more than happy to recommend them and their support services.

Rude. No communication. Do not use.

I had the most amazing experience with a lady called Ellie. She was so knowledgeable and was amazing with the property. She is one of the best agents we have had, I couldn’t fault anything. Credit to Ellie!

Poor service once they have agreed to sell your property . Poor communication. Lack of transparency. Lies and misinformation and incompetence. Thank goodness for an amazing solicitor who did all the work the estate agent should have done.