Nirvana Europe レビュー 

I have used Nirvana for several years now for my Ironman races in the UK and abroad. This is the first time that they have brought the bike transfers in-house and there were lots of benefits to this. Communication was excellent throughout and having the van right by the finish line was an added bonus. Chris and the staff were extremely helpful from start to finish both for bike collection and in resort. The only reason why I didn't give a 5-star review was because I had to travel much further to get the bike collected on both journeys than I had previously. It is still a time saver and peace-of-mind help which I will use again, but slightly more manageable collection arrangements would make the service even better.

We booked our hotel for the Stafford Ironman through Nirvana, and received great communication from start to finish. Then Chris and Brenden went the extra mile and more to assist us when we discovered there was no official Ironman shuttle to set up at T1. Very grateful to the team for keeping in direct contact with us through the afternoon before race day and will definitely book through Nirvana again.

- lied to, given wrong information, sent at least four emails at a time before getting an update. Their misinformation over the phone ended up costing me over £1,000. I made five separate requests over some weeks for a formal complaints contact or process. No response so I still can't even take it up with the ombudsman. Steer clear of this outfit!!

I used Nirvana's overland bike transport for Mallorca 70.3 from Newcastle in May. What a treat! In previous years I have used bike box on plane, now I have a two year old decided to skip the hassle of assembling/ taking apart bike and so pleased I did. As if things weren't easy enough, the icing on the cake was the Nirvana van 10 metres from bike check out post race 👐 Thank you!

Travelled to an event with Nirvana last week and everything was perfect, not only at the event but also during the build up to the event getting my bike overseas. This was the third event that I have used Nirvana for and I can't recommend them enough.

Jeg har aldrig oplevet så dårlig service og information, end med dem her. De udnytter en hver chance for at tage ens penge og giver intet tilbage. Skulle bestille en billet til et stævne og der tog de stort set alle de indbetalte penge til noget vi ikke skulle bruge, og krævede yderligere penge for den egentlig stævne billet. Det lykkes mig dog at få en billet, men det kostede mig 200£ ekstra, som de bare beholder..

Virkelig dårlig service, vejledningen kommunikation..

Dreadful experience with Nirvana Europe (they don't even deserve one star), so please beware of this company. Let me explain two scenarios I have recently had:

1. I was due to compete in the Boston Marathon this month (April), but due to obvious reasons (Coronavirus) this event was cancelled. I contacted Sports Tours International a few weeks before the event was cancelled & they assured me they would give me a full refund (very reassuring indeed). I received an immediate full refund, once it was officially cancelled (no questions asked) by Boston from Sports Tours International (£3500).

2. I was due to compete in Ironman Ireland in June. I contacted Nirvana Europe about the exact concerns a few weeks before cancellation & they replied saying “It’s you own fault & you should have taken out early travel insurance". Once the event was cancelled I managed to get a partial refund, but they kept £600 (!!) of my money.

So, you can make your own judgements about how I was treated & who'll be getting my triathlon clubs future business once races are again officially resumed.