We’ve used AirportTransfer 3 times around the world and they have been perfect all 3 times. Own our most recent trip to Shanghai the plane was early and we breezed through passport control and customs... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
Jenny made contact with me when I landed, waited for me to emerge from the baggage carousel and customs, then whisked me away to my Shanghai hotel with stylish efficiency. She is a gem, I highly recom... もっと見る
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We wanted to be picked up NOT when the plane landed but several hours later, in a country where we did not speak the language. The driver arrived when we wanted, and gave us a very nice ride to our d... もっと見る
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Our transfer was to pick us up from hotel at 6am to Delhi airport . No communication when we said outside reception at 5.50 on the Whatsapp. We called the emergency number and lady was unable to get... もっと見る
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企業情報
当該企業による記述
VIAtoVIA is a global transfer platform operating in over 150 countries and across 900+ airports worldwide. We specialize in providing reliable, comfortable, and safe transportation solutions, including private airport transfers, executive vehicles, and group transport services tailored for both individual travelers and corporate clients. With instant booking confirmation, professional drivers, and 24/7 multilingual customer support, VIAtoVIA ensures a seamless and stress-free travel experience from start to finish. Our services are designed to meet the highest standards of quality, punctuality, and customer satisfaction, making us a trusted partner for travel agencies, tour operators, and global businesses. Formerly operating as AirportTransfer.com, VIAtoVIA continues to expand its global presence with a strong focus on innovation, reliability, and customer experience.
連絡先
Snf 1016 Second Floor Office 6a Hogarth Place, London, United Kingdom, SW5 0QT, SW5 0QT, london, 英国
- +447459550273
- operation@viatovia.com
- viatovia.com
4.4
優良
319件のレビュー
ネガティブなレビューの 88％に回答しています
通常1カ月以上経ってから回答
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Worked well
Jenny made contact with me when I landed, waited for me to emerge from the baggage carousel and customs, then whisked me away to my Shanghai hotel with stylish efficiency. She is a gem, I highly recommend this service.
2026年3月23日
自発的なレビュー
ViaToVia からの回答
Thank you very much for your kind feedback and for taking the time to share your experience.
We are delighted to hear that your transfer went smoothly from arrival to drop-off. Providing a seamless and well-coordinated service for our passengers is always our top priority, and it’s great to know we met your expectations.
Your recommendation means a lot to us, and we look forward to supporting you again on your future travels.
We’ve used AirportTransfer 3 times…
We’ve used AirportTransfer 3 times around the world and they have been perfect all 3 times. Own our most recent trip to Shanghai the plane was early and we breezed through passport control and customs so we were an hour ahead of the time we had booked. Nevertheless our driver was already there and whisked us our hotel in no time.
2026年3月23日
自発的なレビュー
ViaToVia からの回答
Thank you for your continued trust in our service and for sharing your experience with us.
We are very pleased to hear that your transfers have been consistently smooth, even with changes in your travel schedule. Ensuring that our drivers are punctual and ready-regardless of early arrivals-is something we truly prioritize.
It’s great to know we could once again make your journey comfortable and stress-free. We look forward to assisting you on many more trips around the world.
Excellent service
We wanted to be picked up NOT when the plane landed but several hours later, in a country where we did not speak the language. The driver arrived when we wanted, and gave us a very nice ride to our destination. We were entirely satisfied with our experience.
2026年2月22日
自発的なレビュー
ViaToVia からの回答
Thank you very much for your kind feedback.
We’re especially pleased to hear that we could accommodate your preferred pickup time and provide a smooth experience, even in a destination where language can be a challenge. Ensuring flexibility and clear coordination for our passengers is always one of our key priorities.
We’re glad everything went as planned and truly appreciate your trust in our service.
Excelente servicio y comunicación por…
Excelente servicio y comunicación por Whats Aap y excelente profesionalidad del conductor. Un manejo impecable, buena conversación, y ayuda con el equipaje
2026年3月6日
自発的なレビュー
ViaToVia からの回答
Muchas gracias por sus amables comentarios.
Nos alegra mucho saber que tanto el servicio como la comunicación cumplieron con sus expectativas. Brindar una experiencia fluida y un servicio profesional en cada etapa del viaje es siempre nuestra prioridad.
Agradecemos sinceramente su confianza y esperamos poder asistirle nuevamente en sus futuros viajes.
No transfer and no money back
We reserved a transfer from airport to our accommodation. We were told a driver will be waiting for us in the arrivals hall. Usually drivers of such companies contact you before - this time nobody send us a message. When we arrived nobody was waiting for us. We called and were told that the driver is later, stuck in the traffic and will be at least half an hour late. We decided not to wait , told them to cancel the ride and took an Uber, When we tried to get our money back , we started to receive a lot of lies : the driver was only 5 minutes late and we did not want to wait (lie!!) , the flight was early (no, it arrived on time), and then they just ghosted it us. It is last time we are using this site. Totally dishonest. Never again.
2026年1月13日
自発的なレビュー
ViaToVia からの回答
Thank you for sharing your feedback.
We have reviewed the concerns related to your bookings AT-1766834007-QSH and AT-1766833216-RHD. Following your request, our Operations Manager reached out to you promptly to understand the situation and initiate a detailed review.
As part of our standard investigation process, we kindly requested supporting details from both sides, such as call and message records, to ensure a fair and accurate assessment. However, we unfortunately did not receive further information from your side despite our follow-ups.
We remain open to reviewing your case and would be happy to continue the investigation. Please feel free to contact us at operation@viatovia.com with your booking reference and any relevant details so our team can assist you further.
Our transfer was to pick us up from hotel to Airport
Our transfer was to pick us up from hotel at 6am to Delhi airport .
No communication when we said outside reception at 5.50 on the Whatsapp. We called the emergency number and lady was unable to get hold of driver . So at 6.20 we ordered an Uber ! At 6.24 finally sends us a message . We were so stressed due to the traffic situation in Delhi and would not recommend the companies they used .
2026年3月2日
自発的なレビュー
ViaToVia からの回答
Thank you for your feedback, and we sincerely apologize for the inconvenience you experienced.
We understand how stressful it can be when a transfer does not go as planned, especially with tight schedules such as airport departures. Please note that this is not the standard we strive to deliver.
We would like to investigate your case in detail and assist you accordingly. Kindly contact us at operation@viatovia.com with your booking reference number so our operations team can review the situation and provide you with a proper response.
Your feedback is very important to us, and we are committed to resolving such issues.
We were delayed by over an hour and a…
We were delayed by over an hour and a half going through passport control but our driver did not complain and waited for us to go through.
2026年2月11日
自発的なレビュー
ViaToVia からの回答
Thank you so much for sharing your experience with us.
We understand how long passport control lines can sometimes be, so we’re very happy to hear that your driver waited patiently and made the experience stress-free for you. Providing a smooth and comfortable arrival — even in case of delays — is very important to us.
We truly appreciate your kind feedback and look forward to serving you again on your next journey.
Kind regards,
Customer Support Team
This is not the way to finish a dreamed holidays...
I bought a round trip ticket, from Cancun Airport to Playa del Carmen. The transfer from the airport was ok, on time, the driver was waiting for us (the flight had some delay), the unit could be a more modern model, but it was ok.
The problem happened on the way back from hotel to airport. The day before we has to flight, the airline sent us an advice informing that the flight would be delayed 7 hours. I contacted the transfer company asking for a rescheduling via whatsapp, but no confirmation for the change was received. They sent a email, few hours before the time we asked for picking us up at the hotel, telling that my request didnt comply with policy of change and cancellations. As I explained, my request was not for a reason regarding me, it was because the airline, and this kind of flights delays happen all the time, and moreover, as I mentioned before, my reservation was made round trip before starting my holidays. So, I strongly reccomend not to book the transfer until last minute, and benchmark other companies than this one.
2026年2月3日
自発的なレビュー
ViaToVia からの回答
Thank you for your feedback.
We understand how frustrating last-minute flight changes can be and are sorry that this impacted your experience. We have already reached out to you via email with the relevant information and contacted the supplier to review the case.
If you would like us to review this again or need further assistance, you are welcome to contact us by email at any time.
Best regards,
Customer Support Team
ViaToVia からの回答
Dear David,
Thank you for taking the time to share your feedback. We have reviewed your reservation and are truly sorry for the inconvenience and any misunderstanding you may have experienced.
Please note that all reservations are subject to supplier availability and require confirmation within a specified time frame. As the reservation could not be confirmed within this period, it was cancelled in line with your request, and this information was communicated to you accordingly.
We sincerely apologize for the inconvenience this situation may have caused. Customer satisfaction is very important to us, and we regret that your experience did not meet your expectations.
Should you have any further questions or wish to share additional details, you may always contact us at operations@airporttransfer.com
. Our team will be happy to assist you.
Kind regards,
AirportTransfer.com Team
Una persona muy agradable servicial y…
Una persona muy agradable servicial y acogedora
2026年1月20日
自発的なレビュー
ViaToVia からの回答
¡Gracias! 🌟 Su comentario realmente nos ha alegrado mucho. Poder satisfacerle siempre es nuestra prioridad, y sus palabras son una gran fuente de motivación para seguir haciendo nuestro trabajo con más cariño. ¡Siempre será un placer atenderle de nuevo!
Perfect airport Transfer
Process to book was simple and clear. Price was reasonable, driver turned up on time and was very pleasant and welcoming.
2025年12月28日
自発的なレビュー
ViaToVia からの回答
Thank you very much for your kind feedback!
We’re delighted to hear that you found the booking process simple and clear, the pricing reasonable, and that your driver was punctual, pleasant, and welcoming. Providing a smooth and comfortable transfer experience is exactly what we aim for.
We truly appreciate your trust in AirportTransfer.com and look forward to assisting you again on your future travels. ✨
I had a great experience with this…
I had a great experience with this company. The driver was waiting for me at Hurghada airport with my name on the board even though I was 20 minutes late, and on the way back he arrived at the hotel at the exact agreed time. The vehicles were excellent and clean, and the transfer was comfortable. All praise.
2025年12月8日
自発的なレビュー
ViaToVia からの回答
Thank you very much for sharing your great experience with us!
We’re delighted to hear that your driver was waiting for you at Hurghada Airport despite the delay and that your return transfer was right on time. It’s wonderful to know you found the vehicle clean, comfortable, and the overall service satisfactory.
Your kind words mean a lot to us, and we truly appreciate your trust in AirportTransfer.com. We look forward to welcoming you again on your future travels!
Excellent from Brussels CRL into …
Excellent from Brussels CRL into centre. Traffic a nightmare though but v friendly driver
2025年11月28日
自発的なレビュー
ViaToVia からの回答
Thank you very much for your kind feedback.
We’re glad to hear that your driver was friendly and that you had a positive transfer experience despite the heavy traffic.
We hope to welcome you again on your next trip!
Reliable
Reliable, always on time, good drivers and great cars. I used this service in Miami and Santorini. Can recommend!
2025年8月28日
自発的なレビュー
ViaToVia からの回答
Thank you very much for your kind review!
We’re happy to hear that you found our service reliable and that you had positive experiences in both Miami and Santorini. It’s great to know our drivers, vehicles, and punctuality met your expectations.
We truly appreciate your recommendation and look forward to assisting you again on your future travels.
Excelentee
2025年11月15日
自発的なレビュー
ViaToVia からの回答
¡Muchas gracias por su comentario!
Nos alegra saber que quedó satisfecho con nuestro servicio.
Esperamos poder acompañarle nuevamente en sus próximos viajes.
Let down and last day stress.
After booking a taxi back to airport making a charge on my account - left me hanging for two days before coming back advising their main suppliers were too busy. This was in Lanzarote just last week - as it turned out the local public taxi service took the booking and ride was €6 less than airport transfers - won't bother again with them. I stopped the money transfer and after did get a message from them advising of refund.
2025年11月7日
自発的なレビュー
ViaToVia からの回答
Thank you for sharing your experience, and we’re sorry to hear about the inconvenience and stress this caused, especially at the end of your trip.
We understand how disappointing it is. This is certainly not the experience we aim to provide. We’re glad to hear that you were eventually informed and that the refund process was communicated, but we sincerely apologize for the delay and the uncertainty you experienced in the meantime.
Your feedback has been noted and will be shared with the relevant teams so we can improve our communication and handling of supplier availability, particularly in busy destinations.
Thank you again for taking the time to leave your review.
ViaToVia からの回答
Muchas gracias por su comentario 😊
Nos alegra saber que tuvo una muy buena experiencia y que nuestro servicio fue puntual y amable. Agradecemos su confianza y será un placer acompañarle nuevamente en futuros traslados.
Used the service for transfer from Shanghai Pudong airport
Used the service for transfer from Shanghai Pudong Airport to the Cruise Terminal and back again at the end of the cruise. Excellent experience and very easy to set up and book. Would highly recommend and definitely use again.
2025年11月2日
自発的なレビュー
ViaToVia からの回答
Thank you very much for sharing your experience!
We’re delighted to hear that your transfers from Shanghai Pudong Airport to the Cruise Terminal and back went smoothly, and that you found the booking process easy and convenient. Your recommendation truly means a lot to us.
We look forward to assisting you again on your future travels!
Rome trip Oct 2025
Easy to book, kept us informed, on time, pleasant and helpful drivers. Trip to Rome October 2025, transfers to a from airport and hotel.
2025年10月30日
自発的なレビュー
ViaToVia からの回答
Thank you for your positive feedback.
We’re glad you found the booking process easy and the service reliable during your Rome trip. It was a pleasure assisting you.
The driver was on time and very helpful…
The driver was on time and very helpful and friendly
2025年10月28日
自発的なレビュー
ViaToVia からの回答
Thank you for your kind feedback!
We’re happy to hear that your driver was punctual, helpful, and friendly. We hope to assist you again on your next trip.
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