Customer service, helpful, understanding, polite, keeping you updated on work at all times, whether small jobs or a big job looking after you vehicle while there. Good around service. Had bad experi... ãã£ãšèŠã
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The parts staff are friendly and helpful but you never know who youâre going to talk to with all calls going through a call center. We have just ordered £1000 worth of parts and asked for delivery due... ãã£ãšèŠã
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Emma, Jo, and Amelia are absolutely amazing. Theyâre always there to help us run our big fleet and respond within minutes whenever we need support. Their quick responses and constant help keep our f... ãã£ãšèŠã
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Took my sprinter for some service work doing last week, absolutely first class treatment from start to finish. Having only used normal garages before this i can never go back to using them. I wil... ãã£ãšèŠã
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Northside Truck & Van offer the sale, service and repair of the entire Mercedes-Benz commercial vehicle range. Our sales and services are tailored to cover every customer want and need, carrying the largest volume of stock vehicles across all UK based Mercedes-Benz dealerships. Our range of service packages and repair assistance are accessible to every Mercedes-Benz owner, whether or not you purchased your vehicle with Northside.
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Summit House, Woodland Park, Bradford Road, BD19 6BW, Cleckheaton, è±åœ
- 01302304858
- enquiry@northside.co.uk
- www.northside.co.uk
4.6
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Great van just what we needed ðªðª
2026幎3æ20æ¥
Northside Truck & Van ããã®åç
Dear Mrs P
Thank you for choosing Northside and taking the time to leave your kind review.
We look forward to seeing you again in the future.
Kind Regards
Customer Care Team
The staff are great
The staff are great. They do what they promise.
Went the extra mile for us.
Many thanks.
2026幎3æ30æ¥
èªçºçãªã¬ãã¥ãŒ
Northside Truck & Van ããã®åç
Hi Pantafarn
Thank you for choosing Northside and taking the time to leave a 5* review.
We look forward to seeing you again in the future.
Kind regards
Customer Care Team
Disappointed
My van was booked in on a Wednesday. I turned up at 9am and was told it would be taken in straight away. Service completed Friday 2pm. I also ordered a replacement door to be collected with the van which they forgot to order.
You can make up your own mind if this is acceptable.
2026幎3æ13æ¥
èªçºçãªã¬ãã¥ãŒ
Northside Truck & Van ããã®åç
Hi Richard
Sorry to hear you were unhappy with the experience. In order for us to look into this properly and check the booking details, could you please email your vehicle registration number to feedback@northside.co.uk
Once we have that, weâll review what happened with the timing of the service and the replacement door order and get back to you.
Kind regards
Customer Care Team
Great service as always from Jo and theâŠ
Great service as always from Jo and the team.
Totally recommend
No 26 Reg MVX
2026幎3æ11æ¥
èªçºçãªã¬ãã¥ãŒ
Northside Truck & Van ããã®åç
Hi Mike
Thanks you for choosing Northside and taking the time to leave a 5* review.
We look forward to seeing you again in the future.
Kind regards
Customer Care Team
Wonderful job very fast and veryâŠ
Wonderful job very fast and very professional , Karolina from customer service very helpful and professional
2026幎3æ10æ¥
èªçºçãªã¬ãã¥ãŒ
Northside Truck & Van ããã®åç
Hi Michal
Thank you for choosing Northside and taking the time to leave a 5* review.
We look forward to seeing you again in the future.
Kind regards
Customer Care Team
Great service
Great service, went out of way to sort issue. Highly recommended. Thanks to Tom and Laura for going above and beyond.
2026幎3æ4æ¥
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Northside Truck & Van ããã®åç
Hi Phil
Thank you for the great feedback and recommendation. We're glad we could help resolve the issue for you. We'll be sure to pass your kind words on to Tom, Laura and the rest of the team.
Kind regards
Customer Care Team
Thankyou Tom
2026幎2æ4æ¥
èªçºçãªã¬ãã¥ãŒ
Northside Truck & Van ããã®åç
Dear Exrelax Beds Ltd
We're glad that your issues have been resolved and thank you for taking the time to leave an updated 5* review.
Kind regards
Customer Care Team
Purchased two 92 AH batteries for myâŠ
Purchased two 92 AH batteries for my 907. York did not have them so they immediately arranged with Hull branch to drop the batteries over to me at my address in York.!
The service I received from the gent on the phone was a true breath of fresh air. Prompting me to look up the company as i had not been aware of them. From that interaction and reading the reviews without a doubt I will be getting all my future maintenance carried out by Northside. The Gent who took my enquiry came across so knowledgeable and took time to listen to me . Just shows having the right staff in all areas pays off. Thank you.
2026幎1æ28æ¥
èªçºçãªã¬ãã¥ãŒ
Northside Truck & Van ããã®åç
Hi Robert
Thanks so much for the great review! Weâre glad we could sort the batteries quickly by getting them over from Hull to York.
Really appreciate the kind words about our team and weâll be sure to pass that on. It means a lot to hear that the service and knowledge made a difference.
Thanks again for choosing Northside, we look forward to seeing you again in the future.
Kind regards
Customer Care Team
Excellent service
Excellent service, job well done.
Well looked after, helpful friendly staff.
2025幎12æ8æ¥
èªçºçãªã¬ãã¥ãŒ
Northside Truck & Van ããã®åç
Hi Andrew
Thank you for choosing Northside.
Thank you so much for your kind feedback Weâre glad you felt well looked after and that our team at York made a positive impression.
We look forward to seeing you again in the future.
Kind regards
Customer Care Team
Callum made the purchase stress free and simple.
Callum the salesman was very honest and easy going. No salesman bravado and made the sale straightforward and stress less.
2026幎1æ8æ¥
Northside Truck & Van ããã®åç
Hi Adam
Thanks for the great feedback. Weâre so pleased Callum was able to make the purchase easy and stress free. Heâll really appreciate your kind words.
We look forward to seeing you again in the future.
Kind regards
Customer Care Team
Brilliant
The staff all work as a team and information from one department to another is great .
2026幎1æ6æ¥
èªçºçãªã¬ãã¥ãŒ
Northside Truck & Van ããã®åç
Hi Richard
Thank you for your kind review. Weâre pleased to hear you noticed the strong teamwork and communication between our departmentsâitâs something we really value.
We look forward to seeing you again in the future.
Kind regards
Customer Care Team
Emma, Jo, Amelia amazing
Emma, Jo, and Amelia are absolutely amazing. Theyâre always there to help us run our big fleet and respond within minutes whenever we need support. Their quick responses and constant help keep our fleet moving without delays.
Even though weâre based in Leeds, Northside York always go the extra mile for us. A huge thanks to everyone there for their continued support. Special thanks as well to Connor, the mobile technician, who fixes all our vehicles in no time at all rain or shine. Brilliant service all round!
2025幎12æ31æ¥
èªçºçãªã¬ãã¥ãŒ
Northside Truck & Van ããã®åç
Hi Kaylee
Thank you for the great review!
Weâre delighted to hear how helpful Emma, Jo, and Amelia have been in keeping your fleet running smoothly with their quick support. A big thank you as well for the kind words about Connor, heâll be pleased to know his hard work, rain or shine, is appreciated.
We really value your continued support and look forward to seeing you again in the future.
Kind regards
Customer Care Team
Top notch
Top notch! Well looked after and such lovely people.
2025幎12æ22æ¥
èªçºçãªã¬ãã¥ãŒ
Northside Truck & Van ããã®åç
Dear Vicki
Thank you for choosing Northside and taking the time to leave 5 stars.
We look forward to seeing you again in the future.
Kind regards
Customer Care team
All about profit and not about the customer!
The customer service is absolutely disgraceful!! Took my van in for a recall, fault on the battery which was a ground earth fault that kept turning the vehicle on when no1 was in it, which drained the battery! Which left me stranded 3 times having to get help to charge the battery so I could start the vehicle.
I got no sorry about this, all on my own inconvenience to take it in and lost 2 days. Then after the 2 days, they would not release vehicle without having me pay £300 because they part blamed it on my head torch, saying it was pulling 3 amp, when was plugged in. I'm an electrician and know this is not possible! The head torch was 5 watt so not even pulling a 0.1 of the 3 amp. Blatant rip off so i had to pay or i would not have got my vehicle back!! Would never use these again after buying this vehicle.
2025幎10æ21æ¥
èªçºçãªã¬ãã¥ãŒ
Northside Truck & Van ããã®åç
Dear Ben
Thank you for bringing this to our attention, please can you email your registration number to feedback@northside.co.uk to enable us to look into this further for you.
Kind regards
Customer Care Team
Took my sprinter for some service workâŠ
Took my sprinter for some service work doing last week, absolutely first class treatment from start to finish.
Having only used normal garages before this i can never go back to using them.
I will only use Northside in future for any works on my vehicle.
Thanks again, Billy
2025幎12æ1æ¥
èªçºçãªã¬ãã¥ãŒ
Northside Truck & Van ããã®åç
Hi Billy,
Thank you for taking the time to leave such a fantastic review. Weâre delighted to hear that you received first-class service.
Weâre really pleased to hear youâll be choosing Northside for your future servicing and maintenance. The team will be delighted to see your feedback.
We look forward to welcoming you back.
Kind regards
Customer Care Team
Connor what a guy
Connor rang to advise a timescale and came within that and quickly sorted out the van and got me back on the road ,you have a real asset in this young man
2025幎12æ2æ¥
èªçºçãªã¬ãã¥ãŒ
Northside Truck & Van ããã®åç
Hi Pete
Thank you for taking the time to leave your review. Great news that Connor got your van repaired quickly and back on the road within the agreed timescale.
We look forward to seeing you again in the future.
Kind regards
Customer care Team
Fantastic customer service and job doneâŠ
Fantastic customer service and job done to 100% satisfaction. Always a friendly welcome.
Thanks very much.
2025幎11æ18æ¥
èªçºçãªã¬ãã¥ãŒ
Northside Truck & Van ããã®åç
Hi Debbie
Thanks for choosing Northside and taking the time to leave your kind review.
We look forward to seeing you again in the future.
Kind regards
Customer Care Team
The team at Northside york areâŠ
The team at Northside york are friendly, knowledgeable and always willing to help out.
We have had some tight turnaround time to get vehicles back on the road and they do everything they can to achieve thise deadline.
Would highly recommend if your organisation needs fast, efficient service
2025幎11æ26æ¥
èªçºçãªã¬ãã¥ãŒ
Northside Truck & Van ããã®åç
Hi Customer,
Thank you so much for taking the time to leave this 5*review. Weâre delighted to hear that our Northside York team has been friendly, knowledgeable, and supportive during your visits.
Meeting tight turnaround times is something we take great pride in, so itâs fantastic to know weâve been able to help keep your vehicles on the road when it matters most.
We look forward to seeing you again in the future.
Kind regards
Customer Care Team
Excellent friendly service
2025幎11æ25æ¥
èªçºçãªã¬ãã¥ãŒ
Northside Truck & Van ããã®åç
Hi David
Thank you for choosing Northside and taking the time to leave a 5* review.
We look forward to seeing you again in the future.
Kind regards
Customer Care Team
Holiday saved by York Northside Truck & Van
We were due to head to the ferry in the evening. 2pm an engine management light came on and we were in limp mode.
Mercedes Truck and Van (York) fitted us in and got us up and running. Saved our holiday! Reception and Service are absolutely stars!!!!
2025幎11æ25æ¥
èªçºçãªã¬ãã¥ãŒ
Northside Truck & Van ããã®åç
Hi Matt
Thank you so much for sharing your experience! Weâre really glad we could get you back on the road especially with a ferry to catch and a holiday ahead. Itâs great to hear that our Reception and Service teams were able to step in quickly and get everything sorted for you.
Have a great holiday.
Kind regards
Customer Care Team
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