Leah was excellent from start to finish Her telephone manner as well as her face to face approach couldnât have been better We were treated the way we would treat others If needed I would recomm... ãã£ãšèŠã
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Bank Holiday weekend and my car more or less died! Contacted NWTC and spoke to Jamie who took me through the steps to getting a replacement. He was thorough and was able to find the right car for my... ãã£ãšèŠã
Stuart was a great help, very informative, and made the whole process very easy and stress free. Iâd definitely recommend using NWTC for your next vehicle ð
Brilliant customer service from both Kieran and Brendan , helped my mum out finding a car she wanted and she put a deposit down and also gave us different options and made very thing very easy . Reco... ãã£ãšèŠã
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Professional and courteous
Jake was polite, courteous and very helpful.
Little concerns that I had were dealt with professionally and great communication
jake k very helpful from start toâŠ
jake k very helpful from start to finish went through the process in fine detail. checking all the paperwork and constantly reassuring through the process.
can highly recommend buy a car with Jake
Dealt with jake k at Morecombe siteâŠ
Dealt with jake k at Morecombe site brilliant friendly efficient service.
Went here this weekend
Went here this weekend, the salesman Wayne was extremely helpful showing me the car I was insistent in, arranged to pick it up yesterday, very smooth transfer of my trade in vehicle to my new vehicle, he did everything, if you are going to go here ask for Wayne he is extremely helpful. The Preston branch.
Jake was very helpful and pleasant
Jake k
was very helpful and pleasant. Very informative. Gave excellent service
Saw this car on auto trader viewed atâŠ
Saw this car on auto trader viewed at branch was exactly as described test drove same day was given excellent service friendly and approachable , but not pushy and let you come to them when youâre ready. Mike helped with the final collection part of the car, very friendly and informative , thank you for help great customer service would use again
Great purchase
Easy, professional, efficient and friendly service provided by Jake H when purchasing our car
Dealt with Mike at Lancaster
Dealt with Mike at Lancaster. He couldn't do enough for us. Superb service. Can recommend NWTC
Really good experience
Dealt with Mike, faultless from start to finish.
Communication was flawless and put my mind at rest throughout
I would happily buy from there again.
I dealt with a guy called Jake (Jake K) who was friendly, helpful and polite. No hard selling, just a pleasure to deal with. I managed to secure myself a nice little run about for my 17 year old and Iâm happy with the deal we negotiated . I would happily deal with this company and Jake again. Thanks for your help.
Bought a car from here after speakingâŠ
Bought a car from here after speaking to Jake H. Brilliant customer service and answered every question I had. Made the whole situation easy and straightforward
Great service from Jake K
Great service from Jake K. Friendly, knowledgeable and no hard sell. Great car. Well priced and fabulous condition thank you.
Professional and Friendly
Pav is a very professional and helpful individual who took care of all my enquiries and ensured I was able to part exchange my pick up swiftly. I was able to drive my new car away on the same day and am very satisfied with the customer service I received. Very friendly atmosphere at the North West Trade Centre
Great customer service from Stuart
Great customer service from Stuart
Fantastic service from the very firstâŠ
Fantastic service from the very first call to signing for the car, Stuart made the deal so very easy, cant fault his professionalism. Cant fault the service
Great and professional all round
I have got my car from here today. I dealt with Jake Kieran from start to finish. Made it an easy process. Polite, professional and gave all information needed. Went above and beyond to help. Car great price and just what I needed. Great value for money. Thank you so much for everything
Day I picked up the car was smoothâŠ
Day I picked up the car was smooth sailing all handled well by Jake K.
Misleading Terms, PoorâCondition Cars, and No Refund Weeks Later
I reserved a car online after being told the fee was fully refundable if I didnât go ahead. When I viewed the car, it was in noticeably worse condition than advertised, so I declined the sale. I was assured the £100 reservation fee would be refunded.
Weeks later, Iâm still waiting. Iâve made several phone calls and have been given a different story every time. Their terms clearly state refunds are issued within 14 days and returned to the original payment method, yet Iâve now been told it can only be done by bank transfer. I was also refused any contact details for a manager or head office, and told that head office âisnât set up properlyâ to deal with complaints.
Iâve now had to escalate the issue through my credit card provider. I would strongly advise others to avoid this company. The car was not as described, and the level of customer service Iâve experienced has been extremely poor.
Aidan was lovely and helped us loadsâŠ
Aidan was lovely and helped us loads when I was looking for my second car. Canât fault! Great people x
Fabulous service
Fabulous service, Stuart was very professional.
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