Norton Way Group - Chiswick Bikes レビュー 

402
TrustScore 5段階評価の4

4.1

4 Power Road Chiswick, W4 5YT London, GB


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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

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5つ星のうち1の評価

I bought a Honda Mode 125 moped yesterday for £2,700. I dealt with a salesperson named Daniel Kardos. Unfortunately, I was charged an additional £198 for “fast track” and preparation fees, which w... もっと見る

5つ星のうち5の評価

Recently bought my Ninja 1000SX from chiswick honda all dealt with via email or phone calls due locations so I couldn't go in person. Everything went smoothly from Daniel sending a comprehensive video... もっと見る

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5つ星のうち5の評価

Sold my 6-7 month old Ducati to Chad who contacted me through Facebook Marketplace. From a phone call on Friday, the bike was collected from Bristol the following Tuesday. The bike was looked over and... もっと見る

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5つ星のうち5の評価

This is my 3rd motorcycle from Norton Way in Chiswick, out of 4 bikes across approximately 10 years. There were ups and downs, however I can’t but give 5 stars. I used to deal with Guy Steel, highly r... もっと見る

企業が回答しました


企業情報

  1. カーディーラー
  2. 自動車整備工場
  3. 自動車修理店
  4. バイクパーツ専門店
  5. バイク ショップ
  6. 中古車ディーラー

当該企業による記述

Norton Way Group is an established dealership group based in Hertfordshire & London. We've offered a variety of different manufacturers since opening in 1989 and strive to deliver only the best customer service.

Norton Way Group, Serving North Herts & London since 1989

当該企業による記述

We strive to deliver only the best customer service.
Our family-run business has been servicing a loyal customer base since 1989. Our customers appreciate the high level of customer service that we've delivered year after year.

連絡先

  • 4 Power Road Chiswick, W4 5YT, London, 英国

  • 02039845903

4.1

ほぼ満足

TrustScore 5段階評価の4

402件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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ネガティブなレビューの 68%に回答しています

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4.1

すべてのレビュー

(402)

過去12か月のレビュー数: 196

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5つ星のうち4の評価

Good and professional people, definitely recommend! Just watch out for the pushy ones 🙈

So this is my 3rd Honda since my dream begun. There were some bumps in the behaviour of some of the staff. In my opinion who works with public all his life, there has to be a training plan 😆 Anything else absolutely brilliant. Huge shout to my long time advisor and friend Frankie!

2025年8月1日
Norton Way Group - Chiswick Bikes ロゴ

Norton Way Group - Chiswick Bikes からの回答

Good morning Grzegorz Wasik, thank you for the 4-stars we appreciate your feedback and are glad you enjoyed your visit, and hope to welcome you back again soon. Take care - Chiswick Honda Bikes.

5つ星のうち5の評価

Good service and friendly stuff they…

Good service and friendly stuff they explain all the process and the contracts I feel comfortable and people you can trust

2025年7月24日
Norton Way Group - Chiswick Bikes ロゴ

Norton Way Group - Chiswick Bikes からの回答

Good morning Rachid Haddadi, thank you for the 5-stars glad you had a good and friendly experience with us. Take care - Chiswick Honda Bikes.

5つ星のうち5の評価

Great experience, highly recommended

Found my perfect bike here, had some excellent communication from Daniel including some great photos detailing documentation and condition.
Arranged collection once it had been through the workshop and was made to feel welcome on site.
Smooth and pleasant transaction, would highly recommend.

2025年7月18日
Norton Way Group - Chiswick Bikes ロゴ

Norton Way Group - Chiswick Bikes からの回答

Good morning Matt Spenser, thank you for the 5-stars and kind words! We are happy to hear you had a great experience. We will pass on your compliments to Daniel and we hope you are enjoying your Yamaha R1. Take care - Chiswick Honda Bikes.

5つ星のうち5の評価

Rory the sales person was really…

Rory the sales person was really helpful he let me know what was going on with my bike! Really pleased with the bike!! Would highly recommend chiswick honda

2025年6月24日
Norton Way Group - Chiswick Bikes ロゴ

Norton Way Group - Chiswick Bikes からの回答

Good morning Damion Mason, thank you for the 5-stars! Happy we could help and hope to welcome you back again soon. Take care - Chiswick Honda Bikes.

5つ星のうち3の評価

Sold me a bike with bent ABS ring

I bought a 2 year old used Triumph 660 Trident on 3rd May. The salesman, Daniel was helpful and professional, and I thought it was a good deal. They even gave me a full tank of fuel,ball good so far. En route home (120 miles) and intermittently afterwards, I was getting an ABS warning. Visiting a Triumph dealer, I was told the front ABS ring was distorted / bent and it was not covered by the manufacturers warranty (still under 2 yrs old). I had not done this so I contacted Chiswick Honda and my email concerning it was given to the service dept. The bike was sold to me with this fault. I have received a stoney silence for well over 2 weeks. I have bought a used front ABS ring from eBay and will have it replaced locally. A 240 mile round trip for this wasn't worth it. I wouldn't recommend buying a used bike from Honda Chiswick, especially if it's non-franchise, ie another make.

2025年5月3日
自発的なレビュー
Norton Way Group - Chiswick Bikes ロゴ

Norton Way Group - Chiswick Bikes からの回答

Good morning Ian Thompson, we are very sorry to hear that you have had this issue with your bike and also for the lack of response. We have passed your comments to the sales and service teams including our head of business Lee Marzorati whom you can contact at Lee.Marzorati@nortonway.com We hope we can restore your faith in us. Kind Regards - Chiswick Honda Bikes.

5つ星のうち5の評価

Considerate, helpful and professional customer service.

I was interested in a Honda Jazz advertised at Chiswick Honda, but as I live in North London and was unable to drive there, I asked Ravi if he could bring the car to me. Ravi made a video so that I had a good view of the car. He drove the car to me, gave me clear instructions and I test drove the car. My wife and I were very happy with the car and bought it. Throughout Ravi was very considerate, very helpful and professional . It was a pleasure to do business with him.

2025年6月27日
自発的なレビュー
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Norton Way Group - Chiswick Bikes からの回答

Good morning Sam Rodin, thank you for the 5-stars and kind words! We are glad to hear that Ravi was considerate and helpful throughout. We will pass on your compliments to him and we hope you are enjoying your Jazz. Take care - Chiswick Honda.

5つ星のうち1の評価

Everyting is ok,but the people from…

Everyting is ok,but the people from there is not very cleaver,They told me they would wash the motorcycle.but nothing,the bike was same like how was before,i have to wait to pick up the bike one week for nothing....

2025年6月13日
Norton Way Group - Chiswick Bikes ロゴ

Norton Way Group - Chiswick Bikes からの回答

Hi Mr Lavric,

Thank you for leaving us your review. During the 7 days turn around between purchasing and collecting your vehicle it went into our workshop to be prepared for you. It would have had a safety check/ service with a Honda technician. Due to the current demand of motorcycles in the summer it can take the full 7 days to get your bike ready. I hope you are enjoying your new motorcycle and if you would like to get it cleaned again at any time (on us) please contact Daniel.Pinkus@chiswickhonda.com







5つ星のうち5の評価

Good

Good experience

2025年6月10日
Norton Way Group - Chiswick Bikes ロゴ

Norton Way Group - Chiswick Bikes からの回答

Good morning Joao Batista Loped Caponi, thank you for the 5-stars glad you had a good experience with us. Take care - Chiswick Honda Bikes.

5つ星のうち5の評価

Overall experience quick swift…

Overall experience quick swift efficient without any issues. Very satisfied with the service and thank you.

2025年6月6日
Norton Way Group - Chiswick Bikes ロゴ

Norton Way Group - Chiswick Bikes からの回答

Good morning Jayshree Gittings, thank you for the 5-stars and kind words! Happy we could help and that your overall experience with us was efficient and swiftly dealt with. We will pass on your compliments to the team and we hope you are enjoying your new SH350. All the best - Chiswick Honda Bikes.

5つ星のうち5の評価

Phenomenal customer drive and support…

Phenomenal customer drive and support through out the whole experience Rory and nick tweedy definitely deserve a medal as do the parts and service department for all the added extras ….
Many thanks
Macauley

2025年5月30日
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Norton Way Group - Chiswick Bikes からの回答

Good morning Macauley, thank you for the 5-stars and kind words! Happy we could help and that your experience with us was phenomenal. We will pass on your compliments to Rory, Nick and the aftersales team, We hope you are enjoying your CBR1000R. All the best - Chiswick Honda Bikes.

5つ星のうち4の評価

Nice and easy buying experience

Nice and easy buying experience. I did have one slight issue but it was sorted satisfactorily if it took a week or so.

2025年5月22日
Norton Way Group - Chiswick Bikes ロゴ

Norton Way Group - Chiswick Bikes からの回答

Good morning Duncan Moore, thank you for the 4-stars and kind words! Happy we could help and that your buying experience with us was nice and easy. We are pleased to hear that the issue you had was sorted. All the best - Chiswick Honda Bikes.

5つ星のうち5の評価

Great Customer service

Salesman Rory Brent was very knowledgeable in the product. He continually updated me with the vehicles' progress, after unforeseen delays. He ensured good financing strategy. Overall great service from a great company.

2025年6月5日
Norton Way Group - Chiswick Bikes ロゴ

Norton Way Group - Chiswick Bikes からの回答

Good morning Colin Swan, thank you for the 5-stars and kind words! Happy we could help and hope to welcome you back again soon. All the best Chiswick Honda Bikes.

5つ星のうち5の評価

Purchased my PCX 125 here!

Purchased my very first motorcycle here. Props to Chester from the sales team!!

2025年5月30日
Norton Way Group - Chiswick Bikes ロゴ

Norton Way Group - Chiswick Bikes からの回答

Good morning King Jon the Fourth, thank you for the 5-stars! Happy we could help and we will pass on your compliments to Chester. We hope you are enjoying your PCX 125 Take care - Chiswick Honda Bikes.

5つ星のうち1の評価

Chiswick Honda still has my car after 9…

Chiswick Honda still has my car after 9 days delay and I have no information about when or if I will get it back.
I brought the car in for a service under a Honda service plan. I came back at end of day to collect (as agreed) but then told it was delayed. I then waited for home delivery the following week (as agreed) but no car. I’m leaving this review as cannot find a way to contact the service team (no reply to enquiry through website. After phoning and leaving a message, they returned the call only to put me on hold for five minutes then hang up on me).
I had great service from Wimbledon Honda the last few years, and this was first time with Chiswick.
Please return my car! Or at least email me!

2025年5月31日
自発的なレビュー
Norton Way Group - Chiswick Bikes ロゴ

Norton Way Group - Chiswick Bikes からの回答

Good morning Duncan, we are very sorry to hear that you have had this experience with us and also for the lack of communication from the service team as to when you will get your car back. We have passed your comments on to our service team including David Williams the Aftersales Manager and our head of business Lee Marzorati whom you can contact at Lee.Marzorati@nortonway.com we hope we can restore your faith in Chiswick Honda.

5つ星のうち5の評価

Shane who helped us

Shane who helped us, was very friendly and professional.

2025年5月25日
Norton Way Group - Chiswick Bikes ロゴ

Norton Way Group - Chiswick Bikes からの回答

Good morning Mrs Susan Denny, thank you for the 5-stars! Happy we could help and hope to welcome you back again soon. Take care - Chiswick Honda Bikes.

5つ星のうち5の評価

Smooth and efficient process

I ordered my bike by email and phone call as I lived a long way from the dealership.
I felt confident in Honda Chiswicks reputation.
The whole process went very smoothly indeed.
Keep up the good work.
A special thank you to Daniel and Frankie 👍👍👍

2025年4月22日
Norton Way Group - Chiswick Bikes ロゴ

Norton Way Group - Chiswick Bikes からの回答

Good afternoon Chris, thank you for the 5-stars and taking the time to leave us this kind review! Very happy we could help and we are pleased the whole process went smoothly. We will pass on your compliments to Daniel and Frankie and we hope you are enjoying your new SH350. Take care - Chiswick Honda Bikes.

5つ星のうち5の評価

Friendly and helpful staff in bike…

Friendly and helpful staff in bike service

2025年5月23日
Norton Way Group - Chiswick Bikes ロゴ

Norton Way Group - Chiswick Bikes からの回答

Good morning Callum, thank you for the 5-stars and taking the time to leave us this kind review! Very happy we could help. Take care - Chiswick Honda Bikes.

5つ星のうち4の評価

Slow to call me back and impossible to…

Slow to call me back and impossible to speak to sales team on numerous occasions when phoning for information or to discuss possible purchase. Salesman Daniel was a lovely knowledgeable young man but terribly difficult to get hold of. Product I bought was as described but workshop also slow to respond. The used motorbike I purchased is great for my needs and I am very pleased even if there are a couple of small issues.. Yes I would buy again from this company but would be easier if I lived closer. Again will point out the salesman Daniel was great when available.👍

2025年5月6日
Norton Way Group - Chiswick Bikes ロゴ

Norton Way Group - Chiswick Bikes からの回答

Good morning Bradley, thank you for the 4-stars and taking the time to leave us this review! We are very sorry to hear that it was impossible to get through by phone to the sales team. We will pass on your comments to them. Take care - Chiswick Honda Bikes.

5つ星のうち5の評価

This was my first ever vehicle purchase…

This was my first ever vehicle purchase from Honda. It was a good experience.

2025年5月12日
Norton Way Group - Chiswick Bikes ロゴ

Norton Way Group - Chiswick Bikes からの回答

Good morning Muhammad Ahmad Ali, thank you for the 5-stars and taking the time to leave us this kind review! Very happy we could help and are glad your experience with us was good. We hope you are enjoying your new SH125 Take care - Chiswick Honda Bikes.

5つ星のうち5の評価

Excellent experience dealing with Honda…

Excellent experience dealing with Honda at Chiswick a massive shout out to Chester who was straight forward and honest with me from the get go
He actually managed to get my bike order completed before the expected date he was polite super efficient and professional everything you want when making a large purchase
Honestly if you are looking into purchasing a motorcycle go see the team at Honda Chiswick and ask for Chester you won't regret it, also just to note it isn't only Honda motorcycles on offer at this store they have a massive range from all the leading brands
I couldn't be happier with the overall experience at Chiswick Honda

2025年5月5日
Norton Way Group - Chiswick Bikes ロゴ

Norton Way Group - Chiswick Bikes からの回答

Good morning Billy K, thank you for the 5-stars and taking the time to leave us this kind review! Very happy we could help and are glad you enjoyed your experience with us! Take care - Chiswick Honda Bikes.

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