We went to this dealer looking for a used qashqai we were dealt with by Kate Humphrey who allowed us to test drive 2 cars she was very knowledgeable and helpful and gave real honest advice and inform... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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Bought a 2023 plate juke had a gearbox fault and returned the car was supposedly fixed and within 48 hours I was stranded at the side of the m1 with the same fault. I want to reject the car but I am b... もっと見る
Having used the website to locate the right vehicle (which was so easy) we booked to meet Kieron in sales who was fantastic. Deposit paid and PCP option chosen to finance (as it came with two free ser... もっと見る
企業が回答しました
From my initial enquiry to being handed the keys to my lovely new car I've been really well looked after and couldn't ask for a better service being taken care of by every individual I've met at Nort... もっと見る
企業が回答しました
企業情報
当該企業による記述
Norton Way Group is an established dealership group based in Hertfordshire & London. We've offered a variety of different manufacturers since opening in 1989 and strive to deliver only the best customer service.
Norton Way Group, Serving North Herts & London since 1989
当該企業による記述
- We strive to deliver only the best customer service.
- Our family-run business has been servicing a loyal customer base since 1989. Our customers appreciate the high level of customer service that we've delivered year after year.
連絡先
Norton Way North, Letchworth, SG6 1BL, Hertfordshire, 英国
- 01462559497
4.5
優良
676件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 52％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Outstanding service
Outstanding service at
Norton Way! From the minute
left my car for servicing
until I picked it up, the staff
demonstrated exceptional
friendliness, professionalism
and efficiency. A special
shoutout to Jordon, who not
only serviced my car but also
ensured it was meticulously
cleaned inside and out. I'm
extremely satisfied with the
results and will certainly be a
returning customer.
2025年1月22日
Norton Way Group - NW Nissan からの回答
Good morning Kevin R, thank you for the 5-stars! Very happy we could help and we are very pleased to hear that you received outstanding service. We will be sure to pass on your compliments to Jordan and we hope to welcome you back again soon. Take care - Norton Way Nissan.
Professional customer service
Professional customer service, staff was friendly and helpful with lots of patience for an undecided client😁😁😁.
Thank you Adam and Kyle.
You are the best.
2025年1月27日
Norton Way Group - NW Nissan からの回答
Good morning Joanna Gburzynska, thank you for the 5-stars! Very happy we could help and will be sure to pass your compliment on to the team. Take care - Norton Way Nissan.
Very helpful staff and appreciated the…
Very helpful staff and appreciated the “soft sell” and honest approach.
2025年1月19日
Norton Way Group - NW Nissan からの回答
Good morning Lynn Dandy, thank you for the 5-stars and kind words! Very happy we could help. We will be sure to pass on your compliments to the team and we hope you are enjoying your new Leaf. Take care - NW Nissan.
Norton Way Group - NW Nissan からの回答
Good morning Jo, thank you the 5-stars and choosing Norton Way Nissan!
Hannah Dixon was very professional and…
Hannah Dixon was very professional and informative answered all our questions and made our ongoing process to purchase a car somewhat easier. Thank you
2025年1月16日
自発的なレビュー
Norton Way Group - NW Nissan からの回答
Good morning Debbie, thank you for the 5-stars and taking the time to write us this review. Take care - Norton Way Nissan.
How friendly and helpful the staff are
How friendly and helpful the staff are, including the environment being warm and friendly.
Keep up with the good work 👍
2024年12月23日
Norton Way Group - NW Nissan からの回答
Good afternoon Clifford Marshall, thank you for the 4-stars we are pleased we could help. Take care - NW Nissan.
Norton Way Group - NW Nissan からの回答
Good morning Gerald Ingham, thank you for the 5-stars! It is much appreciated take care - Norton Way Nissan.
Really informative and helpful…
Really informative and helpful experience. Mark Caesar was incredibly helpful and made the experience very positive. Thank you.
2024年12月13日
Norton Way Group - NW Nissan からの回答
Hi there, thank you for the 5-stars and kind words! It is much appreciated and hope to welcome you back again soon. Take care - Norton Way Nissan.
A lovely experience
We were looked after from the moment we walked into the showroom, by Alex & Laura. It was a pleasure to purchase our new car from them.
2024年12月3日
Norton Way Group - NW Nissan からの回答
Good afternoon Maxine Ramsaran, thank you for the 5-stars! Take care - Norton Way Nissan.
Extremely helpful from start to finish
From the second I contacted Nissan in letchworth they were so kind and helpful. They guided me in what I needed to do and were so professional in helping meet my needs. From Start to finish the service was wonderful. They made the whole process at ease and so straightforward. Thank you
2024年12月2日
Norton Way Group - NW Nissan からの回答
Good morning Jade, thank you for the 5-stars and kind words! Happy we could help and look forward to welcoming you back again soon. Take care - Norton Way Nissan.
Looked after from the first second
Looked after from the first second. Helpful and not at all ‘smarmy’. Very genuine sales person (Alex). Very happy.
2024年11月29日
Norton Way Group - NW Nissan からの回答
Good morning Mr Jamie Holmes, thank you for the 5-stars and kind words! We will be sure to pass on your compliments to Alex. Take care - NW Nissan.
Ok but could have been better
The experience was ok but could have been much better. There were key pieces of information that I feel you should have included like vehicle tax class and much more on how to make the most out if Epower. The sales assistant was friendly, genuine and tried her best but could have been better informed. The part that really upset me was having shook on a price and deal only to be told that a mistake had been made and that I had to pay more by approx £90. It took 4 attempts and my assertion that I would walk away for the dealer to go with the agreed price. Not good!
2024年11月1日
Norton Way Group - NW Nissan からの回答
Good morning Mandy Haslam, we are very sorry to hear that you have had this experience with us. We have passed on your comments to our sales team including our head of business Paul Sames whom you can contact at Paul.Sames@nortonway.com Take care - NW Nissan.
The staff were extremely helpful
The staff were extremely helpful. Plenty of communication as to when my car would be delivered. Went through all the gadgets on my car. Always offered a drink
2024年12月2日
Norton Way Group - NW Nissan からの回答
Hi there, thank you very much for the 5-stars and kind words! Happy we could help and hope to welcome you back again soon. Take care - Norton Way Nissan.
Excellent team at Norton Way from Sales…
Excellent team at Norton Way from Sales to Service they care
2024年11月20日
Norton Way Group - NW Nissan からの回答
Good morning Mr J Bolton, thank you for the 5-stars and kind words! Happy to help. Take care - Norton Way Nissan.
Norton Way Group - NW Nissan からの回答
Good morning Anon, thank you for the 5-stars and kind words! We will pass on your compliments to Adam and we hope you are enjoying your new car. Take care - Norton Way Nissan.
Very easy process and pleasure to do…
Very easy process and pleasure to do business with Laurell and Norton way Nissan. I have dealt with another main dealer previously but found these to be far better in terms of vehicle prep and customer service. Everything we agreed upon was done. I would recommend them
2024年11月28日
Norton Way Group - NW Nissan からの回答
Good afternoon Rob, thank you for the 5-stars! Happy to hear that your experience with us was a pleasure and the process of buying your car was easy. We will pass on your compliments to Laurell and the team and we hope you are enjoying your Juke. Take care - Norton Way Nissan.
A smooth handover and everything…
A smooth handover and everything explained . Nothing too much trouble . Adam went out of his way and is a very professional member of staff . All staff members we dealt with were kind and thoughtful
2024年11月29日
Norton Way Group - NW Nissan からの回答
Good morning Jenny, thank you for the 5-stars! Happy you had a smooth experience with us. Take care - Norton Way Nissan.
Norton Way Group - NW Nissan からの回答
Good morning Tommy, thank you for the 5-stars and for taking the time to write us this review. It is much appreciated and we are pleased that you received good customer service from us. We will be sure to pass on your compliments to the team. All the best - Norton Way Nissan
The whole experience was smooth
The whole experience was smooth, simple, and amazingly rapid. Adam made everything so easy for us, he explained everything, and is simply the best salesman (person??) We have ever dealt with. Cant fault the rest of the staff either, all are so friendly & extremely knowledgeable. An absolute pleasure from start to finish.
2024年11月17日
Norton Way Group - NW Nissan からの回答
Good afternoon Bungles Mum, thank you for the 5-stars and taking the time to write us this review. It is much appreciated and we are pleased that your experience with us went smoothly. We will be sure to pass on your compliments to Adam and the team and we hope you are enjoying your new Juke . All the best - Norton Way Nissan.
Happy Customer
The whole experience of viewing and buying a car was relaxed and enjoyable. My salesman, Mr Bodman, was very polite and helpful and did not try and push me for a decision at any point. After the sale, It was made clear to me that I should contact them if I had any queries whatsoever.
2024年10月31日
Norton Way Group - NW Nissan からの回答
Good afternoon Philip Flack, thank you for the 5-stars and taking the time to write us this review. It is much appreciated and we hope to welcome you back again soon. We will be sure to pass on your compliments to Logan. All the best - Norton Way Nissan.
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