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Nostro からの回答

2025年12月2日

Thanks for sharing your experience — I understand how frustrating a rejected payout can feel. Just to clarify how Nostro handles these situations: payouts are only declined when a specific trading-rule breach is detected, such as violating the 2% risk rule, news-trading restrictions, or SL requirements. Every breach reason is automatically displayed on the trader’s dashboard and also sent directly via email so nothing is hidden or arbitrary.

Nostro doesn’t reject payouts without rule-based evidence, and thousands of payouts are processed successfully as long as the trading guidelines are followed. I’m sorry your experience wasn’t what you expected, but the payout system works strictly according to the rules all traders agree to before trading.

Nostro からの回答

2025年12月2日

Thank you for sharing your concerns. Just to clarify how our system works: payouts are only ever rejected when a clear trading rule has been broken. Every breach reason is automatically displayed inside the user’s dashboard and also sent directly via email, so traders can see exactly what happened. We understand payout issues are sensitive, which is why everything is handled transparently and documented. If anyone believes their case was reviewed incorrectly, our support team can re-check the account and provide a breakdown of the rule that triggered the breach.

Nostro からの回答

2025年12月2日

Thank you for sharing this. We always review every payout request strictly according to the trading rules, which are visible both on the dashboard and also sent by email whenever an account is breached or a payout is rejected. We don’t decline payouts without a clearly documented rule being broken, and every trader receives the exact reason in writing so nothing is hidden or unclear.

If your community member has any questions or believes there was an error, they can contact support with their account ID and the team will check it again. Our goal is always to pay every trader who follows the rules correctly.

Nostro からの回答

2025年12月2日

Thanks for sharing your thoughts. We completely understand the frustration around compensation delays and the technical issues earlier in the year — those affected periods were challenging for everyone, and we’ve continued upgrading the platform to prevent similar problems in the future.

Regarding payouts, the rules have never changed overnight and every rejection always includes the specific breach reason directly on the dashboard as well as via email. Payouts are only declined when a trading rule is broken — nothing else. Thousands of successful withdrawals continue to be paid out daily without issue.

We know communication hasn’t been perfect, and closing Discord removed a space where many traders preferred to talk, but support is still active through official channels and responding as quickly as possible.

We appreciate the feedback and will keep improving, but payout decisions are always tied to clear rule-based violations, never at random.

Nostro からの回答

2025年12月2日

Thanks for sharing your feedback. I understand how frustrating rejected payouts can feel, but just to clarify for everyone reading — payouts at Nostro are only ever rejected if a clear trading rule has been broken. All breach reasons are displayed directly on the trader’s dashboard, and the same details are also sent to the registered email so nothing is hidden. Every rule is transparent and available beforehand, so traders can always verify exactly what happened.

Nostro からの回答

2025年12月1日

Thank you for sharing your feedback. We understand how frustrating a rejected payout can feel, and we take these situations seriously. Just to clarify for full transparency: payouts are only declined when a trading rule has been broken — we never reject withdrawals without clear, verifiable reasons. Our team always provides the specific rule and the exact trade data so traders can review it themselves.

We genuinely want every trader to succeed, which is why our support team is always available to explain any decision, review your account again if needed, and provide guidance to avoid future issues. If you believe something wasn’t assessed correctly, you’re welcome to reach out and we’ll happily recheck everything for you.

We appreciate you taking the time to share your experience, and we hope we can turn it into a positive one.

Nostro からの回答

2025年12月1日

Thank you for sharing your experience — I understand how frustrating a rejected payout can feel, especially after putting in the work. What I can assure you is that payouts are never denied without a clear, documented reason. Every rejection is fully explained inside the dashboard under “Breach Reason,” and the same details are also sent to the trader’s email automatically.

We do not terminate or reject payouts without evidence of a rule being broken. Transparency around trading rules is extremely important to us, and we encourage all traders to review each requirement carefully before requesting a withdrawal to avoid misunderstandings.

If you believe the breach reason shown in your dashboard does not match your trading history, please reply directly to the email you received — our team will re-review the case and provide clarification.

We appreciate the feedback, and we’re here to help clear up any confusion.

Nostro からの回答

2025年12月1日

Thank you for taking the time to share your experience. We understand how frustrating a rejected payout can feel, which is why we want to clarify exactly how our process works.

Payouts are only ever declined when a clear trading rule has been broken — never for any other reason. Every account is reviewed manually, and our system logs provide detailed evidence of any breach. We do not terminate accounts without a documented rule violation, and we do not benefit in any way from withholding a trader’s payout.

If you believe your case was not explained properly, please contact our support team with your account ID so we can re-check the details and provide full transparency. We’re always happy to review any decision and share the exact data behind it.

Our goal has always been to maintain a fair environment where traders who follow the rules get paid consistently — and we remain committed to that standard every day.