I had started writing something years ago, and had several documents with notes about characters, plot, timing, chapter details etc. At the moment I'm transferring that into The Novel Factory... もっと見る
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THEY DELETED MY WHOLE NOVEL, SAYING IT WAS A SYSTEM ISSUE ALL MY PROGRESS GONE THEN I CANCELED MY ACCOUNT ONLY TO BE ACTIVATED AGAIN WITHOUT MY CONSENT AND AUTO CHARGED ME DO NOT EVEN THINK OF TRYING... もっと見る
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Novel Factory is a great site to help you plan your novel. It allows you to keep key components (scene list, timelines, characters, settings, etc.) in one place and refer back as you develop things fu... もっと見る
企業が回答しました
Novel Factory was the difference between being published in my lifetime or not. The ability to write scenes as they come to me without being confined to a strictly linear story has completely chan... もっと見る
企業が回答しました
企業情報
当該企業による記述
The Novel Factory is software for novel writers. It helps you get your novel finished, work more efficiently and get published! It has a step by step roadmap for writing a novel for beginners, all the way from premise to publication. For more experienced writers it has goals and statistics, advanced scene organisation, many levels of inter-related novel, character and location overviews and details and much, much more.
連絡先
NF House, East Chevin Road, LS213BN, Otley, 英国
- info@novel-software.com
- www.novel-software.com
4.2
ほぼ満足
29件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
THEY DELETED MY WHOLE NOVEL
THEY DELETED MY WHOLE NOVEL, SAYING IT WAS A SYSTEM ISSUE ALL MY PROGRESS GONE THEN I CANCELED MY ACCOUNT ONLY TO BE ACTIVATED AGAIN WITHOUT MY CONSENT AND AUTO CHARGED ME DO NOT EVEN THINK OF TRYING THIS APP
2026年8月20日
自発的なレビュー
The Novel Factory からの回答
Hi David,
I would once again like to apologise for the negative experience you've had with us. That's never our intention and we completely understand your frustration. I hope you received our replies to your support requests that you raised today.
We refunded you immediately upon hearing that you were charged, as we never want anyone paying for something they don't want or don't find useful. We also offered to help you fully delete your account if you would like for peace of mind.
The other issue you raised with work going missing is incredibly concerning to us, and when you informed us today that this had occurred, we did ask for more details so that our development team could investigate as soon as possible and discover what might have occurred. We don't delete work, but it is possible you may have encountered a rare syncing error that meant your work wasn't displaying properly when the app opened. The development team is now investigating, and if that is the case, we will provide a full export of your work via email.
Again, I'm so sorry that you've had this experience. I can't imagine how awful it must feel to see that your work is missing. We will remain in contact via email to update you as soon as possible once we have more information for you.
-
Edited to add that we have now provided a full export of your work via email. Please do get in touch if you don't receive it, or if there's anything else we can do at this point to make it right.
It’s easier to use than scrivener and…
It’s easier to use than scrivener and the overall look is so much better.
2026年7月22日
The Novel Factory からの回答
Hi Liz!
Thanks so much for leaving a review and letting others know what you find most useful about The Novel Factory!
When Katja created the software to help with her own writing process, making something that felt simple to pick up and use, without a steep learning curve or an overwhelming amount of features, was really important to her. We're so glad that resonates with writers who use The Novel Factory.
Please don't hesitate to reach out to us with any future questions, suggestions, comments or concerns at info@novel-software.com. We're here to help!
I tested several softwares to help me…
I tested several softwares to help me get started on a novel. This one is the most easy to work with and is helping me with the structure of the project and keeping track of it. I would highly recommend.
2026年7月4日
The Novel Factory からの回答
Hi there,
Thank you for taking the time to share this feedback! We're so pleased you've found the software easy to work with, and that it's helping you to structure and keep track of your project. If you ever need any additional help, please don't hesitate to get in touch.
Warm regards,
The Novel Factory Team
The best story writing software out…
The best story writing software out there. The staff is outstanding.
2026年7月2日
The Novel Factory からの回答
Hi Stephen,
Thank you for your lovely review! We're so pleased you're enjoying the software and that you've found our team members helpful.
If you ever need any further help or support, please don't hesitate to get in touch. Otherwise, happy writing!
The Novel Factory Team
Beware fake charges
It didn't work for me. I'm sure some will love it, but I found it basic, so I only used it briefly the first week. Then a year later, I'm getting a charge. They sent me the receipt at 6:03 pm and the reminder that they "would be charging me soon" at 6:05 pm. Do not recommend. I hate these stupid scammy apps.
2026年7月6日
自発的なレビュー
The Novel Factory からの回答
Hi Lee,
I'd like to say again that I'm very sorry that you didn't find The Novel Factory helpful!
We never want anyone to feel that they are paying for something that they don't find useful, and we take pride in having transparent business practices and a very human and responsive customer support team.
That's why we refunded your purchase within hours of when you got in touch to let us know that you hadn't been alerted to the upcoming subscription charge.
We've now also launched an internal investigation with our development team to understand why you didn't receive our automated "Subscription Renewing Soon" reminder email sequence. You should have gotten these emails far before your subscription was set to renew, and that you didn't is something I'm personally invested in getting to the bottom of.
I'm so sorry you did not have that experience, and I can absolutely understand feeling frustrated or taken advantage of in that situation.
Please feel free to reach back out to let us know if there is anything else we can do to make it right.
Kind regards,
Mekkin
The Novel Factory
New user with an old story
I had started writing something years ago, and had several documents with notes about characters, plot, timing, chapter details etc.
At the moment I'm transferring that into The Novel Factory. It's nice having everything in one place (characters, timeline, plot, ideas) instead of several documents open.
I was having issues with timing of events, so the timeline menu highlighted what I needed to fix.
I would love an option to be able to view the timeline in the manuscript section to keep track of multiple events happening at the same time.
Other than that, I'll keep using it and improve my writing in the process.
2026年6月28日
The Novel Factory からの回答
Hi Dan!
Thank you so much for your feedback and for leaving us a review.
I love hearing from writers about how The Novel Factory has improved their writing process and helped them get a better grip on their story.
I love the suggestion of being able to review the Timeline from the Manuscript section! I will pass this along to the development team.
I know our developers are currently hard at work on updates to The Novel Factory that will make it even easier to keep related information close to hand while writing, so you don't have to click around.
Please don't hesitate to get in touch at info@novel-software.com if you have any future questions, suggestions, comments or concerns. We're here to help!
Mekkin
The Novel Factory
Exporting chapters
I had a tech question about exporting individual chapters and the support team at The Novel Factory answered my question in a timely and professional manner.
2026年3月27日
自発的なレビュー
The Novel Factory からの回答
Thank you so much for the kind words! We’re thrilled to hear you had a great experience. We pride ourselves on our customer support and helping authors write their best book. Happy writing!
Service replied within 24…
24-hour response from the customer service team.
I've dabbled with many writing software programs over the years, and I've found the Novel Factory to have the most thorough and user-friendly outlining tools. There are many templates to choose from; the interface is both user-friendly and aesthetically pleasing, and I like that it's easily accessible online. Highly recommend.
2026年3月16日
自発的なレビュー
The Novel Factory からの回答
Hey Rua, Thank you so much for this kind review! Providing excellent customer support is so important to us because we want everyone to have the best tools possible to write their novels.
Happy writing!
My Oops! Revealed Great Service
The mistake was mine. I misinterpreted an email. Despite this, tech support was fast, efficient, and thorough. A non-problem that didn't need resolving was still given respect and consideration and I was given the data to recognize what I had misinterpreted.
2026年1月23日
自発的なレビュー
The Novel Factory からの回答
Hi Tim, Thank you for taking the time to write a review for The Novel Factory.
We pride ourselves on our customer support because we believe that every writer deserves the tools they need to succeed. So it is awesome to hear that you had such a great experience.
We hope you continue to enjoy the software, and if you ever need any help or have any questions, please let us know!
Great customer service. Great software.
I purchased a one-year Basic subscription on January 1st. I was nearing the end of my 30-day trial, and knew that I had, at last, found a novel writing software that fits the way I write. On January 2, The Novel Factory offered a 20% discount. Oof! I had pulled the trigger too soon! I decided to ask for the discount retroactively, not really expecting that it would happen, but thinking it was worth asking. I received a personal reply, and was refunded 20% right away. I was surprised, pleased, and impressed.
I love this software. I'm a 64 year-old luddite who has tried other software programs for writing. One popular one has a learning curve that was, for me, more complicated than plotting a novel. I found another one that I liked pretty well, and used for two years, but found myself wishing it had more features. And then I encountered The Novel Factory. For the first time, I feel like I can finish my first novel. And more after it.
2026年1月1日
The Novel Factory からの回答
We're so glad that you're enjoying The Novel Factory! We pride ourselves on a much easier learning curve for our software while still maintaining a robust set of tools for plotting, organising and writing your novel, so we're so glad that you found that to be the case!
Happy writing!
I love novel factory
I love novel factory, I started off on the free trial and enjoyed all the features helping writers to build a good story. I purchased the subscription and it is 100% worth it, I have made so much progress on my book thanks to this website.
2025年12月27日
The Novel Factory からの回答
Thank you so much for your feedback! We're so happy to hear that The Novel Factory has been so helpful to you on your writing journey.
Our goal at The Novel Factory is to give writers all the tools and structure they need to turn their writing dreams into a reality.
We hope you continue to enjoy the software, and if you ever need any help or have any questions, please don't hesitate to get in touch!
5 stars in hopes for future development
5 stars in hopes for future development. The program is very handy and the people behind it have been very nice and helpful. I have zero regrets getting a year subscription and would love to get a lifetime, next year is the plan! Keeping track of chapters, scenes, plots, subplots, characters and such. It has a lot of useful tools.
2025年12月1日
The Novel Factory からの回答
Thank you so much for your review! We're so glad to hear you're finding the features of The Novel Factory helpful in your writing process, and we look forward to having you as a future lifetime member.
We pride ourselves on friendly and responsive customer support, so it's lovely to hear that you've found us both nice and helpful!
As to future development, we are hard at work on a variety of updates. While we can't say much more at the moment, just know that we're excited for what this year will bring!
As always, if you need anything or have any questions, please don't hesitate to get in touch!
Potentially great product with terrible…
See update below!
Potentially great product with terrible after-care.
I bought this software off the back of a recommendation online and was very impressed with the scope of what it had to offer. Unfortunately, I ran into a couple of niggles early on and then my entire manuscript was deleted! Luckily, I had a backup copy but still lost over three hours work. I sent an email asking for support and seeing if they could get the manuscript back. I had no response. I’ve written numerous emails over the last 10 days and no response. I think this is a pretty poor way to run a business when people are bound to have questions about the software. I’d like to ask for a refund but no one is responding! Very disappointed.
8/12/25 I did get a response from customer services explaining that my emails had gone into spam and thus not been seen. Once this error was uncovered they were extremely helpful in helping me to sort out the situation. Faith restored and software still recommended!
2025年11月29日
The Novel Factory からの回答
Hi Katharine,
Thank you for your review. I'm extremely sorry to hear you haven't had a response to your recent messages. I've just checked back through our support system and I can see we had an email conversation with you between the 18th and 20th November, which lead to you leaving a very positive review.
We have not received any messages since then through to our support system; however, I have just checked the spam folder on our main email account and I have managed to locate the messages you have referred to - it would appear the subject line used resulted in these getting marked as spam.
I will email you back directly to make sure this gets resolved for you, and we will take extra care in future to ensure the spam folder gets more thoroughly checked moving forwards (the overwhelming majority of emails there are genuine spam, which can make it tricky to catch legitimate ones!). If you do ever need to get in touch and want to be absolutely certain your message reaches us promptly, the ‘Feedback’ button within the software is a good option - those messages come directly through our internal system, so they’re never affected by email filtering.
Again, please accept our sincere apologies for the experience you've had here. We pride ourselves on our customer support and spend a huge amount of time trying to make sure all our users have a good experience, so we're genuinely extremely sorry that we didn't deliver on this occasion. We will be in touch via email shortly.
Warm regards,
The Novel Factory Team
I'd give it 10 stars if I could!
I just want to let you know how much I LOVE using the Novel Factory. I've been using it for a little over two weeks, and it's already helped me take my half plotted dream and begin to turn it into something that is tangible and well within my grasp. I can't express my appreciation enough for what you have done by creating this software. I tip my cap to you. I have always dreamed of becoming an author, and throughout the years I've woven many a story that has been lost to the chaos of life. The Novel Factory has given me the structure I feel I need to stay on track. Thank you for all you do, and all you've done. I look forward to continuing to watch my dreams take form through your platform. My current project is one I've been plotting for years. I finally feel like I have the tools I need to successfully bring it to life.
2025年11月26日
自発的なレビュー
The Novel Factory からの回答
Hi Shea,
Thank you for your lovely review! We're so pleased you're finding The Novel Factory so helpful for your writing. Helping writers to stay organised, motivated and confident is exactly what we set out to do with the software, so your feedback means a lot to us.
We hope you continue to enjoy using The Novel Factory as your project develops, and if you ever need any help or you have suggestions for how we can make things even better, please don’t hesitate to get in touch.
Warm regards,
The Novel Factory Team
Review of The Novel Factory
Review of The Novel Factory
I’ve been walking with The Novel Factory for eight years or more, long enough to see it grow from its early Internet model into the modern version that now sits at the heart of my writing life. I loved that first model — simple, direct, and full of promise. When the newer version came along, with its expanded features and deeper organization, I crossed over without hesitation. It offered more than just tools; it offered a way of thinking like a novelist.
I’ve spent hours watching YouTube videos on story craft, read stacks of books on writing, and studied countless guides. Much of what I learned in those places, The Novel Factory teaches with a hands‑on approach. Within days of experimenting, you feel less like a beginner fumbling in the dark and more like a professional with a plan.
The tutorials are my favorite part. Each section of the writing process is broken down, step by step, so you never feel lost. And then there are the character profiles — with pictures, notes, and arcs — that make them feel like real people you know. Over time, I’ve built a cast of character friends, each with their own stories, waiting for others to discover one day.
There’s one feature I rarely hear praised, but it deserves attention: the ability to see your story title on a book cover, alongside a storyline and two‑sentence blurb. It’s a small thing, but it makes the dream tangible. You don’t just imagine your book — you see it. That moment alone can push a writer forward.
Needless to say, I am a Novel Factory fan. More than that, I am a lifelong supporter and user. This software has walked with me through drafts, rewrites, and discoveries. It has given me structure when I needed discipline, and inspiration when I needed courage. For me, it isn’t just software — it’s a companion in the long road of storytelling.
2025年11月24日
自発的なレビュー
The Novel Factory からの回答
Hi Nathan,
Thank you so much for this wonderful review – it made our day! We’re delighted to hear that The Novel Factory has been such a big part of your writing journey for so many years, and that you've found it so helpful for your storytelling.
It's also extremely useful to hear about the specific features you've been enjoying, such as the writing guidance, character profiles and book covers. We're always looking for ways we can improve the software and make it even more useful for writers, and user feedback is so important for this.
Thank you again for being such a loyal member of The Novel Factory community. We have lots of exciting updates planned for the software, so hopefully it will remain a helpful companion for a long time to come! In the meantime, if you ever need any help or support, just drop us a line.
Warm regards,
The Novel Factory Team
Every budding writer needs this!
I am genuinely surprised at just how useful and intuitive this software is. It is like having a massive mood board with all ideas, plotlines, character development, story arc and background in one place with the ability to customise to fit your needs.I have been using this software for under a week so have not yet been able to test its full capabilities but so far I can honestly say that I can’t imagine life as a rookie novelist without it! It has motivated me in a way nothing else has for months because there is always something here that I can work on. If the writing flow is not there, I can focus on character development or background and instead of having my notes scattered around in different files I know that everything is where I need it and can be accessed when I want it. This is invaluable to me and has saved so much time. There are also features that can make helpful suggestions and templates containing different genres that can help you develop your story. It is extremely well thought through and so intuitively designed that even an idiot like me can make it work! Throw in the 30 day free trial and it’s a no brainer! I would also like to add that the customer support has been fantastic. A couple of minor queries I had were answered within an hour and were clearly personalised. This just takes so much stress off me. If you’re in doubt give it a try . Two thumbs up!
2025年11月20日
自発的なレビュー
The Novel Factory からの回答
Hi Katharine,
What a wonderful message to receive! We're delighted that you've been finding the software so helpful and intuitive, and that you've had a good experience with our customer support team too.
We have lots of exciting updates planned for the next few months, so we very much hope the software will continue to inspire and motivate you with your writing.
If you ever need any help, or you have any feedback or suggestions for how we can make the software even better, please don't hesitate to get in touch.
Warm regards,
The Novel Factory Team
The Novel Factory からの回答
Hi Janet,
Thank you for taking the time to leave a review! We're so glad you've found the software easy to use, and that you've had a good experience with our support team too.
If you ever need any further help, please don't hesitate to get in touch.
Warm regards,
The Novel Factory Team
Solid software for over a decade!
I've been using this software for over a decade. It's incredible in every way, the features are amazing, and it's never buggy or weird! I highly recommend it to anyone looking for a structured beginning to their writing journey 😊
2025年10月10日
自発的なレビュー
The Novel Factory からの回答
Hi Cece,
Thank you so much for your kind words! It’s wonderful to hear from such a long-standing user. While the software has evolved quite a bit over the last decade, our mission remains the same: to help writers bring their stories to life and achieve their novel-writing dreams.
We’re so grateful for your ongoing support and hope you continue to enjoy using the software. There are plenty of exciting updates on the way, which we hope will make your experience better still! In the meantime, if you ever need help or support, just drop us a line.
Warm regards,
The Novel Factory Team
Novel Factory is awesome
Novel Factory was the difference between being published in my lifetime or not. The ability to write scenes as they come to me without being confined to a strictly linear story has completely changed my writing process. I love how simple it is to rearrange scenes or even entire chapters, and the timeline feature keeps me accountable and on track. On top of that, their support team is outstanding. Novel Factory has become an essential part of my writing journey.
Joel Gaines
Chaos Terrain
Nathan Kang Series
2025年8月27日
自発的なレビュー
The Novel Factory からの回答
Hi Joel,
What a lovely review to receive - thank you so much! We're thrilled to hear that The Novel Factory has been so helpful for your writing, and that you've had a good experience with our customer support team too.
One of our aims with The Novel Factory is to give writers the flexibility and motivation they need to bring their stories to life, whatever their writing process, so hearing how you’ve been able to use the tools in that way is incredibly rewarding.
We hope you continue to enjoy the software, and if you ever need any help, please don't hesitate to get in touch.
Trustpilot エクスペリエンス
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Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。